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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

300867 Views

96 replies

90 likes

  • 300867 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mgauthey

Newbie

164279 Views

236 replies

44 likes

  • 164279 Views
  • 236 replies
  • 44 likes

Superuser Contribution songs stop after 5 seconds

Hi, every 4-10 songs my song stops at 5 seconds, even the downloaded ones! please help me

Visitor

Hi, every 4-10 songs my song stops at 5 seconds, even the downloaded ones! please help me

Kiril

Moderator

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't seem to make a new folder.

PlanPremiumCountryUSADeviceChromebook, iPhone 13 My Question or IssueHello, I hope you are doing well! I am trying to make a second folder for my spotify account using the chrome web browser. I have already made one, but I've forgotten how. I looked ...

Visitor

Plan Premium Country USA Device Chromebook, iPhone 13   My Question or Issue Hello, I hope you are doing well! I am trying to make a second folder for my spotify account using the chrome...

Jeremy

Spotify Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs showing up multiple times on Recently Played

PlanPremiumCountryPortugalDeviceLenovo Ideapad 330SOperating SystemWindows 10 My Question or IssueWhen I listen to song X, then add other songs to the queue, and let them play until the very end, song X then stays on the "now playing" bar at 00:00 an...

Casual Listener

Plan Premium Country Portugal Device Lenovo Ideapad 330S Operating System Windows 10   My Question or Issue When I listen to song X, then add other songs to the queue, and let them pla...

efpies

Newbie

1041 Views

4 replies

0 likes

  • 1041 Views
  • 4 replies
  • 0 likes

HOW TO RENAME PLAYLIST

I JUST WANT TO RENAME A PLAYLIST TO SOMETHING MORE RELEVANT

Visitor

I JUST WANT TO RENAME A PLAYLIST TO SOMETHING MORE RELEVANT

Belven

Casual Listener

2501 Views

1 replies

0 likes

  • 2501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Default

Plan - PremiumCountry - USADevice - iPad Air 2Operating System - Version 15.5 My Question or IssueWhy are all the playlists I create in SHUFFLE mode when I play them? Even the "MY LIBRARY" playlist. I cannot find ANYWHERE to turn the shuffle off.

Casual Listener

Plan - Premium Country - USA Device - iPad Air 2 Operating System - Version 15.5   My Question or Issue Why are all the playlists I create in SHUFFLE mode when I play them? Even the "...

Jeremy

Spotify Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Change storage location button is not showing up [Android]

PlanPremiumCountryGermanyDeviceHuawei P10 LiteOperating SystemAndroid 8.0 (Oreo) My Question or IssueHey guys,I have a problem so that the option/button to change the downloaded songs storage location is not there. I know the path Settings -> Other b...

Casual Listener

Plan Premium Country Germany Device Huawei P10 Lite Operating System Android 8.0 (Oreo)   My Question or Issue Hey guys, I have a problem so that the option/button to change the downl...

Taylith

Community Legend

2558 Views

3 replies

1 likes

  • 2558 Views
  • 3 replies
  • 1 likes

Superuser Contribution Preventing Duplicates via Web Player

PlanPremiumCountryUnited StatesDeviceDell OptiPlex 7020 Desktop ComputerOperating SystemWindows 10 My Question or IssueHello, Please implement a feature to the web player (similar to what's on the desktop app) which prompts the user that a song you'r...

Newbie

Plan Premium Country United States Device Dell OptiPlex 7020 Desktop Computer Operating System Windows 10   My Question or Issue Hello,   Please implement a feature to the web p...

Lyubka

Moderator

946 Views

4 replies

2 likes

duplicate
Duplicate Song
Duplicate Songs
Duplicated
duplicates
  • 946 Views
  • 4 replies
  • 2 likes

Superuser Contribution Setting to connect to computers local files not showing up

When I go to my phone settings, then to local files, the option to connect to devices local files will not show up.

Casual Listener

When I go to my phone settings, then to local files, the option to connect to devices local files will not show up.

OscarDC

Moderator

331 Views

2 replies

0 likes

  • 331 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How can I prevent my playlists from being lost before I change region?

Hi,I’m moving from the UK to US but have heard from someone who also made this move that their playlists were lost due to changing region. I have thousands of songs saved and memorable playlists. Is there anything I can do before the move to prevent ...

Newbie

Hi, I’m moving from the UK to US but have heard from someone who also made this move that their playlists were lost due to changing region. I have thousands of songs saved and memorable playlists....

Dian

Spotify Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps defaulting to a previous playlist

My Question or Issue: Regardless of what playlist I select, Spotify plays one song and then starts a playlist I listened to yesterday. I have nothing in my queue. I've tried exiting and restarting the program, as well as logging out and back in.Plan:...

Casual Listener

My Question or Issue: Regardless of what playlist I select, Spotify plays one song and then starts a playlist I listened to  yesterday. I have nothing in my queue. I've tried exiting and restart...

Starren-us

Casual Listener

3289 Views

2 replies

0 likes

  • 3289 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play music from artists in my library anymore

PlanPremiumCountryDEDeviceDesktop PC, Spotify für Windows 1.1.87.612.gf8d110e2Operating SystemWindows 10 My Question or IssueSince a few days. I've not been able to play music from artists in my library I'm following anymore. Pressing play for any so...

Casual Listener

Plan Premium Country DE Device Desktop PC, Spotify für Windows 1.1.87.612.gf8d110e2 Operating System Windows 10   My Question or Issue Since a few days. I've not been able to play musi...

Eni

Moderator

2018 Views

7 replies

2 likes

  • 2018 Views
  • 7 replies
  • 2 likes

Superuser Contribution After several days offline unable to play songs

PremiumLithuania DeviceiPhone 12PRO I've been using Spotify Premium for years already. Last month I was sailing across Atlantic ocean, meaning, I was not able to have any connection for at least 16 days. However, after I believe 5 days in the middle ...

Visitor

Premium Lithuania   Device iPhone 12PRO   I've been using Spotify Premium for years already. Last month I was sailing across Atlantic ocean, meaning, I was not able to have any connec...

Alex

Spotify Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't shuffle an album anymore

PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10 My IssueI generally listen to new albums in shuffle mode. When playing an album and clicking the shuffle button, this used to only shuffle the songs of this album, which is the behavior ...

Regular

Plan Premium Country Netherlands Device PC Operating System Windows 10   My Issue I generally listen to new albums in shuffle mode. When playing an album and clicking the shuffle butto...

Sanyapaul

Visitor

2792 Views

4 replies

1 likes

  • 2792 Views
  • 4 replies
  • 1 likes

Superuser Contribution Playlists Cleared

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy A10E My Question or Issue My spotify wasn't loading or playing music all day. I thought maybe if I upgraded to Samsung premium it would help. However I have now discovered that while all my playlist...

Visitor

  Plan Premium Country United States Device Samsung Galaxy A10E   My Question or Issue   My spotify wasn't loading or playing music all day. I thought maybe if I upgraded to ...

Alex

Spotify Legend

471 Views

3 replies

0 likes

  • 471 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle repeats on bluetooth

PlanPremiumCountryUsaDeviceGoogle pixel 6 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have noticed that when my Bluetooth connects it reshuffles my playlist and ends up repeating songs that i had already listened to....

Visitor

Plan Premium Country Usa Device Google pixel 6   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have noticed that when my Bluetooth connec...

Kiril

Moderator

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution It automatically stops after 5 songs

Everytime I listen when my internet is on, it automatically stops after 5 songs but when I listen offline, it continues. Pretty sure it's not my internet because the app itself will close everytime it happens. I tried basic troubleshooting already bu...

Visitor

Everytime I listen when my internet is on, it automatically stops after 5 songs but when I listen offline, it continues. Pretty sure it's not my internet because the app itself will close everytime i...

OscarDC

Moderator

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly. We can't tag anymore band/artist as unliked

PlanPremiumCountryItalyDeviceOppo Find X3 Lite Operating SystemWindows 10 My Question or IssueHi, i just noticed in the most recent Discover Weekly that the unlike button has changed. It doesn't let you choose between disliking a single track or the ...

Roadie

  Plan Premium Country Italy Device Oppo Find X3 Lite  Operating System Windows 10   My Question or Issue Hi, i just noticed in the most recent Discover Weekly that the unli...

nighthawk989

Roadie

395 Views

3 replies

0 likes

  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como borrar la lista me gusta

Hola, la lista de reproducción Me Gusta se me ha cargado de música que no necesariamente me encanta, me gustaría volver a crearla partiendo de cero. Cómo puedo borrar todas las canciones que no sea de una en una, ya que tengo más de 900.PlanPremiumCo...

Newbie

Hola, la lista de reproducción Me Gusta se me ha cargado de música que no necesariamente me encanta, me gustaría volver a crearla partiendo de cero. Cómo puedo borrar todas las canciones que no sea d...

Vasil

Moderator

51598 Views

4 replies

0 likes

  • 51598 Views
  • 4 replies
  • 0 likes

liked songs glitch on playlists/artists

spotify free and premiumacer swift 3 with windows 10i'm unaware if this affects mobile or not i have a playlist that i've been using since 2018. only in 2021 did i start using the liked song feature. i liked all of the songs in my big playlist, but s...

Casual Listener

spotify free and premium acer swift 3 with windows 10 i'm unaware if this affects mobile or not   i have a playlist that i've been using since 2018. only in 2021 did i start using the liked ...

Taylith

Community Legend

1118 Views

3 replies

1 likes

  • 1118 Views
  • 3 replies
  • 1 likes

Superuser Contribution Release Radar and Discover Weekly keep changing locations

PlanPremiumCountryGermanyDeviceiPhone 8X, MacBook ProOperating SystemMacOSMy Question or IssueWhy is it that Release Radar and Discover Weekly keep being shown in different places? Every single Friday, I'm checking the new releases. Every single Mond...

Casual Listener

Plan Premium Country Germany Device iPhone 8X, MacBook Pro Operating System MacOS My Question or Issue Why is it that Release Radar and Discover Weekly keep being shown in different places? ...

Kiril

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes