Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303444 Views

96 replies

91 likes

  • 303444 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168731 Views

242 replies

44 likes

  • 168731 Views
  • 242 replies
  • 44 likes

Superuser Contribution Shazam is not syncing

PlanPremiumCountry: australia DeviceIphone 11 pro maxOperating SystemLatest update My Question or Issue How useless is spotify and shazam! shazam is not syncing songs to my playlist at all! I have deleted shazam and spotify revoked access to shazam a...

Casual Listener

Plan Premium Country: australia   Device Iphone 11 pro max Operating System Latest update   My Question or Issue  How useless is spotify and shazam! shazam is not syncing son...

frdnd

Regular

11490 Views

30 replies

5 likes

Shazam
Sync issue
  • 11490 Views
  • 30 replies
  • 5 likes

Can’t download songs or playlists at all because too many devices being use

I have Spotify premium and just upgraded to the family plan however now I cannot download songs on my account because I have reached a device limit. I don’t know which devices I’m still signed into because I reset my password to fix the issue, but ob...

Visitor

I have Spotify premium and just upgraded to the family plan however now I cannot download songs on my account because I have reached a device limit. I don’t know which devices I’m still signed into b...

Maxim

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Broken sync

PlanPremiumCountryFranceDeviceASUS N76VOperating SystemLinux Mint My Question or IssueI am having an issue oddly similar to this one: https://community.spotify.com/t5/Ongoing-Issues/Desktop-Adding-Large-Number-of-Tracks-breaks-Your-Music/idi-p/761959...

Music Fan

Plan Premium Country France Device ASUS N76V Operating System Linux Mint   My Question or Issue I am having an issue oddly similar to this one: https://community.spotify.com/t5/Ongoing...

Kidinnu

Music Fan

807 Views

4 replies

0 likes

  • 807 Views
  • 4 replies
  • 0 likes

What songs does Spotify add to the family blend playlists?

Like if I get invited to a blend playlist what songs do they add? Do they add songs from my private playlists? Do they add songs that I listen to with private sessions on? Thank you

Visitor

Like if I get invited to a blend playlist what songs do they add? Do they add songs from my private playlists? Do they add songs that I listen to with private sessions on ? Thank you 🙂

Bella_K

Composer

1081 Views

1 replies

0 likes

  • 1081 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can followers see what podcasts I’m listening to/following?

I’m using Spotify Premium on an iPhone 8 Plus. My Question or IssueI don’t know if my question or issue belongs in this category. However, I would prefer that my followers not know what podcasts I listen to, because I think that information is too pe...

Newbie

I’m using Spotify Premium on an iPhone 8 Plus.    My Question or Issue I don’t know if my question or issue belongs in this category. However, I would prefer that my followers not know w...

Dian

Spotify Legend

43349 Views

3 replies

1 likes

  • 43349 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problem with playing albums

Hello i recently installed the spotify app in my phone and when i went to listen to an album i couldnt play it, o couldnt select any of the songs and when i tapped the button to play it on shuffle it just plays the entire artist's discography at rand...

Newbie

Hello i recently installed the spotify app in my phone and when i went to listen to an album i couldnt play it, o couldnt select any of the songs and when i tapped the button to play it on shuffle it...

Novy

Moderator

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution porque algunos canciones de mi biblioteca, ya no las puedo escuchar?

dentro de mi biblioteca, tengo varias canciones que ya no las puedo escuchar, y a la vista están de color tenue o desvanecido

Visitor

dentro de mi biblioteca, tengo varias canciones que ya no las puedo escuchar, y a la vista están de color tenue o desvanecido

Kiril

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Solved!! Queued a playlist and it now keeps playing after ever song even if I switch

I queued a playlist and now it keeps playing after every song even if I try playing a different playlist or song. I’ve tried all solutions I could find, but nothing works.

Casual Listener

I queued a playlist and now it keeps playing after every song even if I try playing a different playlist or song. I’ve tried all solutions I could find, but nothing works.

Jono_b

Casual Listener

3227 Views

2 replies

2 likes

  • 3227 Views
  • 2 replies
  • 2 likes

Superuser Contribution Contributors to collaborative playlist unable to see the songs after adding

A friend created a collaborative playlist and sent the link to a few of us. I can see the # of folks in the playlist, and we have all tried adding songs (which it allows us to do). But then when we go back, no songs are listed. It looks like an empty...

Casual Listener

A friend created a collaborative playlist and sent the link to a few of us. I can see the # of folks in the playlist, and we have all tried adding songs (which it allows us to do). But then when we g...

Kiril

Moderator

482 Views

3 replies

0 likes

  • 482 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Spotify playlist won't play straight through. It jumps to new music.

I love the Spotify playlist reading soundtrack. Recently, it's stopped playing straight through. One song will play, and then it will jump to other piano music, sometimes music that is VERY not reading friendly.

Visitor

I love the Spotify playlist reading soundtrack. Recently, it's stopped playing straight through. One song will play, and then it will jump to other piano music, sometimes music that is VERY not readi...

Jeremy

Spotify Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs gone - Connected newly created account to old Facebook account

I know this issue has been posted many times before but I could not find a solution. I made a new Spotify account (A) via Sign Up and I connected it to my old existing Facebook account (B) that I accessed via Continue with Facebook and where I liked ...

Newbie

I know this issue has been posted many times before but I could not find a solution.   I made a new Spotify account (A) via Sign Up and I connected it to my old existing Facebook account (B) t...

Dian

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist issues

PlanPremiumCountryUSA DeviceiPhone 7 Operating SystemiOS 10?? i think My Question or Issuemy phone uninstalled spotify, then a few of my playlists just got deleted for no reason. i changed my pass and was able to recover them via laptop but it was ve...

Newbie

Plan Premium Country USA   Device iPhone 7  Operating System iOS 10?? i think   My Question or Issue my phone uninstalled spotify, then a few of my playlists just got delete...

Dian

Spotify Legend

336 Views

2 replies

1 likes

  • 336 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Problem with Playlists on my Samsung A10

Cannot access my Playlists on my phone- can on another phone using my creds. and also on laptop (windows). Reinstalled/ rebooted/cleared cache etc.Recently returned from Russia -may hve something to do with it -please advice!PlanFreeCountry UK Device...

Casual Listener

Cannot access my Playlists on my phone- can on another phone using my creds. and also on laptop (windows). Reinstalled/ rebooted/cleared cache etc. Recently returned from Russia -may hve something t...

Yordan

Moderator

1737 Views

6 replies

0 likes

  • 1737 Views
  • 6 replies
  • 0 likes

Going Back to the Your Library 2019 Mobile View

Plan PremiumDevice iPhone 8Operating System(iOS 10)My Question or IssueHi, I would like to go back to the Your Library design from 3 yrs ago. As of now, when clicking on the Your Library, it shows all the playlists, albums, podcasts, artists, etc I l...

Visitor

Plan Premium Device iPhone 8 Operating System (iOS 10) My Question or Issue Hi, I would like to go back to the Your Library design from 3 yrs ago. As of now, when clicking on the Your ...

233 Views

0 replies

1 likes

  • 233 Views
  • 0 replies
  • 1 likes

Superuser Contribution Cant play your own playlist

So i was making a playlist a weeks ago, and there is a new update so i was updating it. I was about 3 days not using spotify and when i was about to play my playlist icant play it, it just played other song that not in my playlist

Newbie

So i was making a playlist a weeks ago, and there is a new update so i was updating it. I was about 3 days not using spotify and when i was about to play my playlist icant play it, it just played oth...

OscarDC

Moderator

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists I've never listened to appeared on my Spotify

My Question or Issue A few days ago, I woke to find that 3 songs I'd never listened to appeared in my "Liked Songs". When I came out of that list, I saw there were several playlists of songs I'd never even heard of in my recently played. Nobody else ...

Newbie

My Question or Issue   A few days ago, I woke to find that 3 songs I'd never listened to appeared in my "Liked Songs". When I came out of that list, I saw there were several playlists of songs...

Brecht

Casual Listener

3876 Views

2 replies

1 likes

  • 3876 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Meat Puppets - Huevos has songs under wrong names

Hi, first informed about this roughly four years ago via email, and since no changes have been done, I'll try this route. The album in question:Huevos (1987)What's wrong: Songs are under wrong names. Correct order is as follows (Via Wikipedia "Paradi...

Casual Listener

Hi, first informed about this roughly four years ago via email, and since no changes have been done, I'll try this route.    The album in question: Huevos (1987) What's wrong: Songs...

johnbalconies

Casual Listener

1069 Views

8 replies

2 likes

Fix needed
wrong titles
  • 1069 Views
  • 8 replies
  • 2 likes

Superuser Contribution Spotify Can't play this song right now

PlanPremiumCountryGBDevicePCOperating SystemWindows 10 My Question or IssueFresh install of spotify after changing to a new windows install on my PC, spotify does not play any songs, always coming up with the error, spotify cant play this song right ...

Casual Listener

Plan Premium Country GB Device PC Operating System Windows 10   My Question or Issue Fresh install of spotify after changing to a new windows install on my PC, spotify does not play an...

Dian

Spotify Legend

483 Views

3 replies

0 likes

  • 483 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify plays 20 seconds of the song I want and then plays "UH Lala" by Ra'is over and over and over

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDoesn't matter what song I put on, 15-20 seconds in This spanish song takes over. Always the same ...

Visitor

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Doesn't matt...

Dian

Spotify Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes