Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 72678 Views
  • 61 replies
  • 66 likes
  • 72678 Views
  • 61 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Jayemuller
  • Newbie
  • 36526 Views
  • 58 replies
  • 30 likes
  • 36526 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 132889 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 132889 Views
  • 62 replies
  • 48 likes

[Android][Radio] Song Radio - No longer a great way to discover new artists/music

When I click Song Radio for a track, it initially takes me to a playlist which has lots of songs of a similar genre by artists I haven't already come across - which is great! However, the playlist that I can see, and the Up Next playlist are two enti...

  • Newbie
  • When I click Song Radio for a track, it initially takes me to a playlist which has lots of songs of a similar genre by artists I haven't already come across - which is great! However, the playlist th...
  • 178 Views
  • 0 replies
  • 1 likes
  • Android
    Radio
  • 178 Views
  • 0 replies
  • 1 likes

Superuser Contribution THE SONGS IN COLLABORATIVE PLAYLISTS ARE GONE

Hello,I just realized that the songs in my collaborative playlists are gone. The other playlists are still the same, nothing happened to them. So I'm hoping and thinking of a systemic error since its only occured on my collaborative ones. Just in cas...

Ekran Görüntüsü (474).png
  • Casual Listener
  • Hello, I just realized that the songs in my collaborative playlists are gone. The other playlists are still the same, nothing happened to them. So I'm hoping and thinking of a systemic error since i...
  • Yordan
  • Moderator
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desktop interface issue - bulk playlist mgmt on desktop client

On the desktop client, I manage a playlist of 700+ songs including a Custom Order list. At some point the desktop client interface broke because my list was too long. If I highlight multiple songs to rearrange the list, then try to drag then the top ...

  • Music Fan
  • On the desktop client, I manage a playlist of 700+ songs including a Custom Order list. At some point the desktop client interface broke because my list was too long.   If I highlight multiple...
  • Jeremy
  • Spotify Legend
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Superuser Contribution Top Songs 2021 - wrong song plays?

PlanPremiumCountryUKDevicePixel 3aOperating SystemAndroid 12 My Top Songs 2021 appears to have an indexing issue. Instead of correctly playing "I'm Coming Out" by Diana Ross it plays "I'm Still Waiting" How might I fix this? Thanks!

  • Regular
  •   Plan Premium Country UK Device Pixel 3a Operating System Android 12   My Top Songs 2021 appears to have an indexing issue.  Instead of correctly playing "I'm Coming Out" by...
  • gdh82
  • Regular
  • 1052 Views
  • 12 replies
  • 0 likes
  • Top Songs 2021 wrong song plays
  • 1052 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Songs greyed out on my account, but available on my spouse's account

Hi there, A few days ago a whole bunch of songs in my library just became greyed out and unplayable on mobile and desktop. These are current songs that I would expect Spotify to still have licensing for in Canada so I was surprised when it happened. ...

  • Casual Listener
  • Hi there,   A few days ago a whole bunch of songs in my library just became greyed out and unplayable on mobile and desktop. These are current songs that I would expect Spotify to still have l...
  • Jeremy
  • Spotify Legend
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removing songs from recommended because of someone stealing my account

PlanPremiumCountryUSA DeviceGalaxy S21, Windows, Chrome My Question or IssueLately my spotify has been playing weird instrumental music? Its messed up my recommended playlists and I don't want those songs to end up in my top songs for the year or som...

  • Casual Listener
  • Plan Premium Country USA   Device Galaxy S21, Windows, Chrome   My Question or Issue Lately my spotify has been playing weird instrumental music? Its messed up my recommended playl...
  • Jeremy
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unliking an old song version also unlikes the re-uploaded version of the song.

Plan: PremiumOperating System: Windows & MacOs (at least) My IssueIntroductionIt is an common and old issue, that when an user likes a song, and this song gets re-uploaded, the old version remains liked in our library and the new version is simply no...

  • Regular
  • Plan: Premium Operating System: Windows & MacOs (at least)   My Issue Introduction It is an common and old issue, that when an user likes a song, and this song gets re-uploade...
  • Alex
  • Spotify Legend
  • 498 Views
  • 5 replies
  • 0 likes
  • 498 Views
  • 5 replies
  • 0 likes

Superuser Contribution Constantly deleting playlist info

PlanPremiumCountryUS DeviceiPhone 12 ProOperating SystemWin10 My Question or IssueSpotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they're always making up excuses that it "breaks the policy rules". Literally nothing abo...

  • Casual Listener
  • Plan Premium Country US   Device iPhone 12 Pro Operating System Win10   My Question or Issue Spotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they'r...
  • Kiril
  • Moderator
  • 444 Views
  • 4 replies
  • 0 likes
  • Help
    support
  • 444 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do you remove artist messages from wrapped?

I don't want the "artist thank you" messages interrupting the music every time I play wrapped 2021... how do I remove them?

  • Casual Listener
  • I don't want the "artist thank you" messages interrupting the music every time I play wrapped 2021... how do I remove them?
  • 251078
  • Newbie
  • 8526 Views
  • 20 replies
  • 27 likes
  • 8526 Views
  • 20 replies
  • 27 likes

Superuser Contribution 2nd Device Overwrites Playlist

When I open Spotify on a 2nd device and connect it to the internet, Device 2 overwrites the playlist track order on Device 1. This makes no sense, as Device 1 was updated more recently and connected to the internet. Example ScenarioStep 1) Spotify Pl...

  • Gig Goer
  • When I open Spotify on a 2nd device and connect it to the internet, Device 2 overwrites the playlist track order on Device 1. This makes no sense, as Device 1 was updated more recently and connected ...
  • Alex
  • Spotify Legend
  • 444 Views
  • 4 replies
  • 0 likes
  • ordering
    Sync issue
  • 444 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Ability to remove artists from playlists etc

To be able to select certain artists/key words from songs to remove them from any playlists or albums played. for example after a painful break up, being able to block all love songs and certain artists in playlists that are only there because of you...

  • Visitor
  • To be able to select certain artists/key words from songs to remove them from any playlists or albums played.  for example after a painful break up, being able to block all love songs and certa...
  • MafeG
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads are synced and set up perfectly, but still wont play.

I've been downloading local files to my computer and syncing them to my mobile device for a while now and I know for a fact that I've done it right. Even two of my saved songs that I saved a while ago play perfectly fine on mobile. But after a while ...

  • Casual Listener
  • I've been downloading local files to my computer and syncing them to my mobile device for a while now and I know for a fact that I've done it right. Even two of my saved songs that I saved a while ag...
  • Ver
  • Spotify Legend
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist with no name (Have a Great Day!)

Some time ago I added a playlist from Spotify "Have a Great Day!" to my library - https://open.spotify.com/playlist/37i9dQZF1DX7KNKjOK0o75?si=e43a966dd20e40a9 , a few days ago there appeared a problem, consisting in this playlist is not displayed cor...

  • Casual Listener
  • Some time ago I added a playlist from Spotify "Have a Great Day!" to my library - https://open.spotify.com/playlist/37i9dQZF1DX7KNKjOK0o75?si=e43a966dd20e40a9 , a few days ago there appeared a proble...
  • Ver
  • Spotify Legend
  • 1313 Views
  • 3 replies
  • 0 likes
  • 1313 Views
  • 3 replies
  • 0 likes

iTunes Music Transfer to Spotify Library

PremiumUSA DeviceiPhone, MacbookOperating SystemiOS 14, Big Sur My Question or IssueIs there a way to import/transfer iTunes or local music files to Spotify? I have an extensive iTunes library that has sat collecting dust since switching to Spotify y...

  • Visitor
  • Premium USA   Device iPhone, Macbook Operating System iOS 14, Big Sur   My Question or Issue Is there a way to import/transfer iTunes or local music files to Spotify? I have an ext...
  • jackgray123
  • Newbie
  • 11598 Views
  • 3 replies
  • 0 likes
  • 11598 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song Curated Discover Playlist

The ability to choose two or more songs and create a spotify curated playlist out of it- i.e. I got stuck listening to American Pie by Don McLean and Time in a Bottle by Jim Croce and I really wanted to listen to music with similiar sounds and vibes ...

  • Visitor
  • The ability to choose two or more songs and create a spotify curated playlist out of it- i.e. I got stuck listening to American Pie by Don McLean and Time in a Bottle by Jim Croce and I really wanted...
  • MafeG
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove a pocast from preview list

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueIn the starting page, there is one entry with recommended podcasts ("Folgen für dich" in German version). Currently, there is a recommendation which preview picture is re...

  • Casual Listener
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue In the starting page, there is one entry with recommended podcasts ("Folgen für dich" in Germa...
  • Calingor
  • Casual Listener
  • 542 Views
  • 2 replies
  • 0 likes
  • Other
  • 542 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bigger Album art on Desktop and Web Player Full screen

Hey guys, please, now the album art is so tiny, I think it is ridiculous. I'd like to have a large album art in full screen mode. Please, do something about it. Thanks

  • Newbie
  • Hey guys, please, now the album art is so tiny, I think it is ridiculous.  I'd like to have a large album art in full screen mode. Please, do something about it.  Thanks
  • MafeG
  • Spotify Legend
  • 721 Views
  • 1 replies
  • 3 likes
  • 721 Views
  • 1 replies
  • 3 likes

Superuser Contribution I want to put a playlist with a empty name in a playlist folder, but I'm unable to.

PlanPremiumCountryBrazilDeviceAcer Aspire 5, Moto G9 PlayOperating SystemWindows 10, Android 11My Question or IssueI'm having some trouble with the displaying of this playlist. I saved it but it doesn't appears on my PC sidebar, only in the library a...

1.png 2.png 3.png
  • Regular
  • Plan Premium Country Brazil Device Acer Aspire 5, Moto G9 Play Operating System Windows 10, Android 11 My Question or Issue I'm having some trouble with the displaying of this play...
  • samuluizzz
  • Regular
  • 6226 Views
  • 6 replies
  • 0 likes
  • playlist with empty name
    playlist with empty title
    playlist with no name
    playlist without title
  • 6226 Views
  • 6 replies
  • 0 likes