Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ribezaz
  • Roadie
  • 15635 Views
  • 12 replies
  • 17 likes
  • 15635 Views
  • 12 replies
  • 17 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 6495 Views
  • 18 replies
  • 19 likes
  • 6495 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 94832 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 94832 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 239898 Views
  • 1149 replies
  • 42 likes
  • 239898 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3242 Views
  • 1 replies
  • 2 likes
  • 3242 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Desktop][Playlists] Make the liked songs list sync across devices in real-time

I've noticed that if I like a song on my phone, when I come back to my laptop the liked song list hasn't updated. It would be awesome if this was updated in real-time or frequently across all devices without me having to quit Spotify desktop and rest...

  • Newbie
  • I've noticed that if I like a song on my phone, when I come back to my laptop the liked song list hasn't updated. It would be awesome if this was updated in real-time or frequently across all devices...
  • Alex
  • Spotify Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgraded to Free Plan — Unable to Edit My Playlists

Plan - FreeCountry - USOperating System- iOS I just downgraded my premium plan to the free plan and now I’m unable to see the songs under my playlists (on mobile) nor edit/rearrange the songs under the playlists (both mobile and tablet/desktop). I ca...

  • Newbie
  • Plan - Free Country - US Operating System- iOS  I just downgraded my premium plan to the free plan and now I’m unable to see the songs under my playlists (on mobile) nor edit/rearrange the ...
  • Ver
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why are the songs in one of my Spotify playlists in the wrong order?

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S20 FE 5My Question or IssueOne of my playlists seems to be out of order. I want it to show my recently added songs at the top, but it shows a super old/random list of songs at the top wh...

  • Regular
  • Plan Premium Country United States of America Device Samsung Galaxy S20 FE 5 My Question or Issue One of my playlists seems to be out of order. I want it to show my recently added songs at the...
  • Ver
  • Spotify Legend
  • 470 Views
  • 5 replies
  • 0 likes
  • 470 Views
  • 5 replies
  • 0 likes

todaystopfans issue/bug report

it says in the name of it "today's top fans", right? So I expect to get the stats for 1 day from a person's stats. For the past week, I've only really listened to 2 artists, and they have never shown up on here Buying premium month after month I expe...

  • Casual Listener
  • it says in the name of it "today's top fans", right? So I expect to get the stats for 1 day from a person's stats. For the past week, I've only really listened to 2 artists, and they have never shown...
  • 362 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 362 Views
  • 0 replies
  • 0 likes

Superuser Contribution Home screen freez

App is freezing on home screen, Reinstaled, rebooted and still the same.Opening by long pressing icon and sarch works but every time i click on home screen app freez.In this stage the app is unusable, please HELP. PlanPremiumCountryCzechDevice(iPhone...

  • Casual Listener
  • App is freezing on home screen, Reinstaled, rebooted and still the same. Opening by long pressing icon and sarch works but every time i click on home screen app freez. In this stage the app is unus...
  • MafeG
  • Spotify Legend
  • 440 Views
  • 5 replies
  • 0 likes
  • 440 Views
  • 5 replies
  • 0 likes

Does not add the album to my library

When I click on "add to library" it adds the album to my library, but the album does not appear in my library, not in the application on my PC, not on the device, not even in the browser. Restarting the PC and application did not help.

  • Casual Listener
  • When I click on "add to library" it adds the album to my library, but the album does not appear in my library, not in the application on my PC, not on the device, not even in the browser. Restarting ...
  • Ex108
  • Casual Listener
  • 560 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 560 Views
  • 2 replies
  • 0 likes

library layout

this new layout update/change on mobile seriously sucks. it makes the app look unorganized and sloppy specifically the "your library" page which is also harder to use now. ive been trying to read all the ideas about this and vote on them but theyre a...

  • Gig Goer
  • this new layout update/change on mobile seriously sucks. it makes the app look unorganized and sloppy specifically the "your library" page which is also harder to use now. ive been trying to read all...
  • 356 Views
  • 0 replies
  • 1 likes
  • 356 Views
  • 0 replies
  • 1 likes

Superuser Contribution I Can't Delete a Playlist I Created

PlanPremiumCountryU.S.A.Device(HP Envy m6 notebook)Operating System(Windows 10) My Question or IssueI created a playlist that I can't delete. I right-click on the playlist, select "Delete," confirm that's what I want to do by clicking "Delete" again ...

  • Casual Listener
  • Plan Premium Country U.S.A. Device (HP Envy m6 notebook) Operating System (Windows 10)   My Question or Issue I created a playlist that I can't delete. I right-click on the playlist, s...
  • Ver
  • Spotify Legend
  • 442 Views
  • 5 replies
  • 0 likes
  • 442 Views
  • 5 replies
  • 0 likes

Superuser Contribution Collaborative Playlist Help Needed!!

PlanPremiumCountryU.S.DeviceAndroid/Iphone, HP Desktop and macbook My Question or IssueSo I have created a collaborative playlist and i love the fact that it is private between the people you share it with. I have shared with my friends and they are ...

  • Regular
  • Plan Premium Country U.S. Device Android/Iphone, HP Desktop and macbook     My Question or Issue So I have created a collaborative playlist and i love the fact that it is private b...
  • Alex
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete album from downloaded files

First of all, I just want to know how to report the following bug, as I already know that a clean reinstall would fix my problem. Device: Samsung Galaxy S10+Operating System: Android 10My Question or IssueI downloaded an album that had tracks that ar...

  • Regular
  • First of all, I just want to know how to report the following bug, as I already know that a clean reinstall would fix my problem.   Device: Samsung Galaxy S10+ Operating System: Android 10 ...
  • MafeG
  • Spotify Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Playlists Created from Albums No Longer include Artist name in Title

Up until the last desktop update a few weeks ago, if you created a new playlist from an album the playlist would be named "artist - album". No longer. Now the name is just "album". This is forcing me to hand-edit every playlist I create, which is an ...

  • Casual Listener
  • Up until the last desktop update a few weeks ago, if you created a new playlist from an album the playlist would be named "artist - album". No longer. Now the name is just "album". This is forcing me...
  • cendion
  • Casual Listener
  • 582 Views
  • 5 replies
  • 5 likes
  • Desktop
    Playlists
  • 582 Views
  • 5 replies
  • 5 likes

Superuser Contribution Made for You only available through search

PlanPremiumCountryUSADevice2020 iMac/2021 Macbook Pro/iPhone 12 Pro/iPad ProOperating SystemMacOS Big Sur 11.5.2/iOS 14 My Question or IssueOf note: I authenticate using Facebook and I've been using the system for five-plus years (of which, only the ...

  • Casual Listener
  • Plan Premium Country USA Device 2020 iMac/2021 Macbook Pro/iPhone 12 Pro/iPad Pro Operating System MacOS Big Sur 11.5.2/iOS 14   My Question or Issue Of note: I authenticate using Face...
  • Eni
  • Moderator
  • 650 Views
  • 5 replies
  • 0 likes
  • 650 Views
  • 5 replies
  • 0 likes

Superuser Contribution My playlist is no longer #1 in search results..

Heya! Found no more specific category to put my question under so please forgive me if this is the wrong and for my english.In 2013, I created the first playlist ever on Spotify for "Euphoric Hardstyle" and updated it every day since then with the la...

  • Music Fan
  • Heya! Found no more specific category to put my question under so please forgive me if this is the wrong and for my english. In 2013, I created the first playlist ever on Spotify for "Euphoric H...
  • talkingmonkey
  • Music Fan
  • 364 Views
  • 2 replies
  • 0 likes
  • Spotify
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution Erased Playlist

I have Spotify Family Premium which I run on an iPhone X and Windows 10 pc in the U.S. I was recently asked for some reason to sign into my Spotify account on my iPhone which I did using my Apple ID. This was a big mistake because the email address f...

  • Casual Listener
  • I have Spotify Family Premium which I run on an iPhone X and Windows 10 pc in the U.S.  I was recently asked for some reason to sign into my Spotify account on my iPhone which I did using my App...
  • Alex
  • Spotify Legend
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Superuser Contribution Blend Playlist not Showing Profile Pictures

My blend playlists have been refreshing today and the ones that have refreshed no longer show the profile picture(s) next to them. I'm using Android 11 and have the latest version of Spotify. The blend playlists that have updated now show some circle...

  • Casual Listener
  • My blend playlists have been refreshing today and the ones that have refreshed no longer show the profile picture(s) next to them.   I'm using Android 11 and have the latest version of Spoti...
  • lavendermoth
  • Casual Listener
  • 2572 Views
  • 5 replies
  • 0 likes
  • 2572 Views
  • 5 replies
  • 0 likes

Superuser Contribution Release Radar not updating

Today marks the second week(maybe third) where my Release Radar playlist does not update itself. Is this a known issue right now? I'm on Premium and it doesn't matter whether I look at the playlist on iPhone or Desktop.

  • Regular
  • Today marks the second week(maybe third) where my Release Radar playlist does not update itself. Is this a known issue right now? I'm on Premium and it doesn't matter whether I look at the playlist o...
  • Eni
  • Moderator
  • 658 Views
  • 1 replies
  • 1 likes
  • 658 Views
  • 1 replies
  • 1 likes

Daily Mix moved from "Made For You" section

PlanPremiumCountryItalyDeviceASUS Notebook FX505GD / Samsung A50Operating SystemWindows 10 64 bit / Android 11 My Question or IssueHi, for some time now I noticed that Daily Mixes sometimes move from Made For You to the top of the app, where it says ...

  • Casual Listener
  • Plan Premium Country Italy Device ASUS Notebook FX505GD / Samsung A50 Operating System Windows 10 64 bit / Android 11   My Question or Issue Hi, for some time now I noticed that Daily ...
  • Emilia_8
  • Community Legend
  • 664 Views
  • 3 replies
  • 0 likes
  • 664 Views
  • 3 replies
  • 0 likes

Solved!! I have a collaborative playlist that someone is spamming unwanted music in daily

My friends and I have been working on a collaborative playlist for a while (about 2 years) and just within the past few weeks a user has been spamming songs every day. This user's name is "SPOTIFY". We have no idea where they came from or how they fo...

  • Casual Listener
  • My friends and I have been working on a collaborative playlist for a while (about 2 years) and just within the past few weeks a user has been spamming songs every day. This user's name is "SPOTIFY". ...
  • 27157aster
  • Newbie
  • 6105 Views
  • 4 replies
  • 5 likes
  • 6105 Views
  • 4 replies
  • 5 likes

Superuser Contribution All selected songs won't save to Liked Songs

PlanPremiumCountryUSA DeviceLenovo Laptop & iPhone 11 ProOperating SystemWindows 10 and iOS 14 My Question or IssueWhen I select all ~8K songs from a playlist then right click and "Save to Liked Songs" only ~7K actually copy. It's always missing ~1K ...

  • Newbie
  • Plan Premium Country USA   Device Lenovo Laptop & iPhone 11 Pro Operating System Windows 10 and iOS 14   My Question or Issue When I select all ~8K songs from a playlist then...
  • CarlosE
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Command "hey google, play spotify", now plays a specific song and not the last played song

Until recently whenever I said "hey google, play spotify", my google nest would just start playing the last song that I listened to. Which was great since I could pick up where I left off in a list. But since recently, it would start playing the song...

  • Newbie
  • Until recently whenever I said "hey google, play spotify", my google nest would just start playing the last song that I listened to. Which was great since I could pick up where I left off in a list. ...
  • CarlosE
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • Command issue
  • 394 Views
  • 1 replies
  • 0 likes