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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

300299 Views

96 replies

90 likes

  • 300299 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mgauthey

Newbie

164157 Views

236 replies

44 likes

  • 164157 Views
  • 236 replies
  • 44 likes

Superuser Contribution Can't add certain tunes to playlist?

Hey guys, there are some tunes when I do a search which does not have an option to add to my playlist, I can only add it to my library, why is this or what can I do to add that tune to my Playlist please? Thx.

Regular

Hey guys, there are some tunes when I do a search which does not have an option to add to my playlist, I can only add it to my library, why is this or what can I do to add that tune to my Playlist pl...

Mario

Spotify Legend

725 Views

3 replies

0 likes

Music Discussion
  • 725 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Created Playlists Default to Public with "Make Public" Option Turn Off

PlanPremium Operating SystemAndroid & Windows 10 My Question or IssueI use Spotify on my Android devices and Windows 10 computers. I've noticed all of my created playlists are public by default even with the "Make my new playlists public" option in S...

Newbie

Plan Premium   Operating System Android & Windows 10   My Question or Issue I use Spotify on my Android devices and Windows 10 computers. I've noticed all of my created playlists...

SPOT_PUTS

Visitor

3282 Views

3 replies

0 likes

  • 3282 Views
  • 3 replies
  • 0 likes

Reset/Disable radio recommendations

Hello everyone! Is there a way to reset/disable custom radio recommendations? I'm trying to discover songs similar to the ones I like, every time I jump into a song/artist/album radio, I can only see a long list of songs I already know and have strea...

Newbie

Hello everyone!   Is there a way to reset/disable custom radio recommendations? I'm trying to discover songs similar to the ones I like, every time I jump into a song/artist/album radio, I can...

vlaux

Casual Listener

2354 Views

2 replies

0 likes

  • 2354 Views
  • 2 replies
  • 0 likes

Superuser Contribution Set playlist is shuffable / playlist is sequencial build up

My Question or Issue I would love to be able to set "shuffle" on specific playlists. Some of your music you want to listen to in shuffle mode (like work music or something like it). Some playlists are build up, or sequencilly built to ramp up/ ramp d...

Casual Listener

My Question or Issue   I would love to be able to set "shuffle" on specific playlists. Some of your music you want to listen to in shuffle mode (like work music or something like it). Some pla...

Alex

Spotify Legend

413 Views

1 replies

0 likes

shuffle
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Greyed out songs

I ahve tried literally every solution to this local files not downloading my song. Every time i have tried a solution it just says offline sync no matter how times i have gone offline and downloaded the song and made a playlist and then downloaded th...

Newbie

I ahve tried literally every solution to this local files not downloading my song. Every time i have tried a solution it just says offline sync no matter how times i have gone offline and downloaded ...

JayCee456

Newbie

745 Views

3 replies

0 likes

App & Features
  • 745 Views
  • 3 replies
  • 0 likes

Superuser Contribution iphone not syncing with desktop

PlanPremium (family)CountryAustraliaDeviceiPhone SEOperating SystemiOS 15.3.1 My Question or IssueI have the Spotify on my iPhone as well as the desktop app on my macbook however recently (the past few months) the devices have not been able to sync t...

Casual Listener

Plan Premium (family) Country Australia Device iPhone SE Operating System iOS 15.3.1   My Question or Issue I have the Spotify on my iPhone as well as the desktop app on my macbook how...

Kiril

Moderator

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

Superuser Contribution local files not working

PlanPremiumCountryCanadaDeviceiPhone 12 Pro MaxOperating SystemiOS 15.4.1My Question or IssueI have 200+ local files from October 2021 and earlier, all sync to my iPhone no problem (even after reinstalling, moving file location, etc) but the three I ...

Visitor

Plan Premium Country Canada Device iPhone 12 Pro Max Operating System iOS 15.4.1 My Question or Issue I have 200+ local files from October 2021 and earlier, all sync to my iPhone no problem ...

Elena

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access play queue

I'm trying to access my play queue but the app won't let me? I can see the button next to the share button but it's greyed out so I can't click it? Any ideas why or how to fix this?

Newbie

I'm trying to access my play queue but the app won't let me? I can see the button next to the share button but it's greyed out so I can't click it? Any ideas why or how to fix this?

Yordan

Moderator

5051 Views

10 replies

1 likes

App & Features
  • 5051 Views
  • 10 replies
  • 1 likes

Superuser Contribution Cannot find one of my duo mix/blends

PlanPremiumCountryUSDeviceWindows & iPhone 11 My Question or IssueSo I sent a friend a link to make a blend about 2 or 3 months ago. And it worked at the time and I have been able to listen to the playlist. Yesterday, I had full access to the duo mix...

Casual Listener

Plan Premium Country US Device Windows & iPhone 11   My Question or Issue So I sent a friend a link to make a blend about 2 or 3 months ago. And it worked at the time and I have been...

Elena

Moderator

449 Views

1 replies

2 likes

  • 449 Views
  • 1 replies
  • 2 likes

Superuser Contribution local file not syncing

PlanPremiumCountrycanadaDeviceSamsung Galaxy s7Operating SystemAndroid My Question or Issueso i have local files on my pc all mp3 local files enabled on both pc and android yet the only way for the local file to show up on android is if i like them i...

Regular

Plan Premium Country canada Device Samsung Galaxy s7 Operating System Android   My Question or Issue so i have local files on my pc all mp3 local files enabled on both pc and android y...

Elena

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Songz

The problem I'm having with Spotify is that once you download a song onto your Playlist...They(Spotify) gives you the new version of that song you downloaded....without even asking you do you want the new updated version...I wishin they leave the son...

Casual Listener

The problem I'm having with Spotify is that once you download a song onto your Playlist...They(Spotify) gives you the new version of that song 🎵 you downloaded....without even asking you do you want...

Kiril

Moderator

354 Views

1 replies

0 likes

Music Discussion
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reached limit on offline songs

PlanPremiumCountryPolandDeviceSurface Pro 6Operating SystemArch Linux My Question or IssueI have a message that I reached maximux downloaded offline music but I only that Surface would be my 3th device so it doesn't match anything that I read on the ...

Newbie

Plan Premium Country Poland Device Surface Pro 6 Operating System Arch Linux   My Question or Issue I have a message that I reached maximux downloaded offline music but I only that Sur...

Vasil

Moderator

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution why did all my spotify playlists delete randomly

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Vasil

Moderator

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play new music anymore

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue A few weeks ago Spotify suddenly stopped playing new music!! I didn't change any settings bu...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Julian

Moderator

574 Views

6 replies

0 likes

  • 574 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Unwanted songs on my playlist

I have to constantly remove the horrible songs Spotify adds to my playlist. What a pain. Horrible design defect. Spotify is aware of this but seems to have just blown off the previous complaints about this annoying fact.

Casual Listener

I have to constantly remove the horrible songs Spotify adds to my playlist. What a pain. Horrible design defect. Spotify is aware of this but seems to have just blown off the previous complaints abou...

Yordan

Moderator

769 Views

4 replies

0 likes

Social & Random
  • 769 Views
  • 4 replies
  • 0 likes

Superuser Contribution My daily mixes are concurrently overwriting each other

So I clicked on a daily mix today that was supposed to be lounge/exotica artists, that disappeared when I clicked play and then what started playing was a different daily mix that started with Joseph Koo, and then it turned into a mix of soundtrack c...

Casual Listener

So I clicked on a daily mix today that was supposed to be lounge/exotica artists, that disappeared when I clicked play and then what started playing was a different daily mix that started with Joseph...

Elena

Moderator

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

[Desktop] Liked Songs not visible

PlanFree/PremiumCountryAustriaDeviceDesktopOperating System Windows 10 My Question or IssueThis exact complaint was made 2 years ago by someone else: https://community.spotify.com/t5/Ongoing-Issues/Desktop-Liked-Songs-not-visible/idi-p/4994450but I'm...

Regular

Plan Free/Premium Country Austria Device Desktop Operating System  Windows 10   My Question or Issue This exact complaint was made 2 years ago by someone else: https://community.s...

MauriceMV

Spotify Star

321 Views

1 replies

1 likes

  • 321 Views
  • 1 replies
  • 1 likes

Shuffling a folder of playlist songs is repating songs

I have a folder of all my "Workout playlists" and songs are repeating...

Casual Listener

I have a folder of all my "Workout playlists" and songs are repeating...  

jrham

Roadie

1629 Views

4 replies

0 likes

folders
Playlists
shuffle
  • 1629 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bug with car playlist

Hey guys. I updated the application. Before the update on my car was only forward and backward arrows, now I see the list of the all playlist, but it has same name only of one song. If i click on the song it start to play a different song. But it's a...

Regular

Hey guys. I updated the application. Before the update on my car was only forward and backward arrows, now I see the list of the all playlist, but it has same name only of one song. If i click on the...

Vitalii2424

Regular

876 Views

4 replies

0 likes

App & Features
  • 876 Views
  • 4 replies
  • 0 likes