Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
PlanPremiumCountryUSADeviceSamsung Galaxy S10+, HP Laptop, Dell LaptopOperating SystemAndroid Red Velvet Cake (Android 11), Windows 10 My Question or IssueHello there. I apologize for the long post in advance, but I just want to explain everything th...
Plan Premium Country USA Device Samsung Galaxy S10+, HP Laptop, Dell Laptop Operating System Android Red Velvet Cake (Android 11), Windows 10 My Question or Issue Hello there.&n...
Regular
2063 Views
6 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear customer support,I have such a terrible issue with my blends. It almost doesnt't update ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Dear cu...
Casual Listener
330 Views
2 replies
0 likes
On All devices the list of liked songs for artist is gone, AGAIN. Your Library > Artist > "there was a link there to display only the songs you like per artist"Few weeks ago it was there. Now it is nowhere to be found. Why Spotify keeps changing this...
On All devices the list of liked songs for artist is gone, AGAIN. Your Library > Artist > "there was a link there to display only the songs you like per artist" Few weeks ago it was the...
Moderator
507 Views
3 replies
0 likes
PlanPremiumCountryaus DeviceSamsung Galaxy S21, Windows 10 laptop My Question or IssueVideo podcasts are not showing up on my phone or laptop. I have checked in settings and nothing is checked to do with video settings. I have only ever seen a video ...
Plan Premium Country aus Device Samsung Galaxy S21, Windows 10 laptop My Question or Issue Video podcasts are not showing up on my phone or laptop. I have checked in se...
Spotify Legend
910 Views
7 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung S8 My Question or IssueSometimes on my home screen I have a menu titled "continue listening" or "continue episode" not sure exactly. It has a list of several podcast episodes that I'm partially through, and I can...
Plan Premium Country Canada Device Samsung S8 My Question or Issue Sometimes on my home screen I have a menu titled "continue listening" or "continue episode" not sure exactly....
Moderator
605 Views
2 replies
0 likes
Hi, I'm using the Premium plan in Indonesia.Device: iPhone 11 ProOperating System: iOS 15.6.1 I cannot sort my songs in one particular playlist (when I swipe down, nothing happens). And the "Find in playlist" search bar is also missing in the same pl...
Hi, I'm using the Premium plan in Indonesia. Device: iPhone 11 Pro Operating System: iOS 15.6.1 I cannot sort my songs in one particular playlist (when I swipe down, nothing happens). And ...
Community Legend
476 Views
1 replies
0 likes
Hey there~i have a... probably weird question...but with the latest update of Spotify... my Programm keeps shuffeling through all of my different Playlists and even my Local files by just pressing the -arrow- button???i am aware that there is a speci...
Hey there~ i have a... probably weird question... but with the latest update of Spotify... my Programm keeps shuffeling through all of my different Playlists and even my Local files by just pressin...
Moderator
261 Views
1 replies
0 likes
PlanPremium Student DeviceiOS My Question or IssueI checked my top tracks of the month today and yesterday. It has updated with a number of the songs I listened to yesterday, but the song I played the most (at least 7 times) has not been added, where...
Plan Premium Student Device iOS My Question or Issue I checked my top tracks of the month today and yesterday. It has updated with a number of the songs I listened to yesterday, ...
Spotify Star
804 Views
1 replies
1 likes
PlanPremium DeviceMacbook M1Operating SystemMacOS Monterey My Question or Issue Hey I've recently seen that Spotify introduced a new feature - Friends Mix https://newsroom.spotify.com/2022-07-28/jam-to-the-hits-your-bffs-love-with-friends-mix-your-ne...
Plan Premium Device Macbook M1 Operating System MacOS Monterey My Question or Issue Hey I've recently seen that Spotify introduced a new feature - Friends Mix&n...
Moderator
5446 Views
3 replies
0 likes
Family premiumItaly OnePlus6 / PC / TVOvygenOS 11.1.2.2 / W10 / i dont' know I can't play any song from an artist (audiomachine) since a few week. If i try to embed the playlist or album I can, if I use my old free account, I can, but not on my famil...
Family premium Italy OnePlus6 / PC / TV OvygenOS 11.1.2.2 / W10 / i dont' know I can't play any song from an artist (audiomachine) since a few week. If i try to embed the playlist...
Spotify Legend
682 Views
7 replies
0 likes
Hello, I'm a premium member and I have recently been having trouble with my playlists, an issue that is appearing on all of my connected devices. Public Playlists are not appearing on my profile apart from 2 of them, and when I am listening to them, ...
Hello, I'm a premium member and I have recently been having trouble with my playlists, an issue that is appearing on all of my connected devices. Public Playlists are not appearing on my profile apar...
Spotify Legend
384 Views
3 replies
0 likes
Hello,I have a problem syncing a playlist created on my desktop spotify with my phone.So basically I created a playlist on desktop app using local files. When I go in my android spotify app, I can see the playlist but the song is greyed out and when ...
Hello, I have a problem syncing a playlist created on my desktop spotify with my phone. So basically I created a playlist on desktop app using local files. When I go in my android spotify app, I ca...
Casual Listener
548 Views
6 replies
1 likes
Hi!I downloaded my liked songs on Spotify, but I've noticed I've got a lot of duplicates (e.g: one song from the standard version of an album, and the same exact song from the deluxe version.) I want to tidy things up not to waste storage space, but ...
Hi! I downloaded my liked songs on Spotify, but I've noticed I've got a lot of duplicates (e.g: one song from the standard version of an album, and the same exact song from the deluxe version.) I wa...
Spotify Legend
9859 Views
4 replies
0 likes
PlanPremiumCountryUSDeviceAllOperating SystemAny, Windows/iOS for sure My Question or IssueSpotify's listening metrics fail at registering artist or track listens when they are listened to from a playlist curated by another Spotify account. Ex: I've ...
Plan Premium Country US Device All Operating System Any, Windows/iOS for sure My Question or Issue Spotify's listening metrics fail at registering artist or track listens when they a...
Spotify Legend
1333 Views
5 replies
0 likes
PlanpremiumFree/Premium Country USA Deviceipad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOSMy Question or Issue Spotify keeps adding song suggestions to my playlist- how can I stop them ...
Planpremium Free/Premium Country USA Deviceipad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS My Question...
Community Legend
327 Views
1 replies
1 likes
I'm an expat in Thailand but I have absolutely no interest in Thai music or Korean K-pop. Is there any way to remove/block all Thai music, etc., from appearing on my homepage?I read the homepage is made from your listening history. I've been careful ...
I'm an expat in Thailand but I have absolutely no interest in Thai music or Korean K-pop. Is there any way to remove/block all Thai music, etc., from appearing on my homepage? I read the homepage is...
Newbie
2337 Views
7 replies
11 likes
PlanPremiumCountryPolandDevice(PC, Redmi Note 9)Operating System(Android 10, Windows 10)My Question or IssueHi, i noticed that the song Yeat - Turban in specific is not able to be played by my account. All my other friends are able to play it, and ev...
Plan Premium Country Poland Device (PC, Redmi Note 9) Operating System (Android 10, Windows 10) My Question or Issue Hi, i noticed that the song Yeat - Turban in specific is not able to be p...
Spotify Legend
969 Views
3 replies
0 likes
i created a playlist and let my friend collaborated so I can see what he added too but none of his songs are showing up
i created a playlist and let my friend collaborated so I can see what he added too but none of his songs are showing up
Moderator
380 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S22 UltraOperating SystemAndroid 12 - up to date My Question or IssueIf I am playing my liked songs I can not transfer them to my Nest speakers. Spotify gets stuck connecting to the speaker. Only way I can get it ou...
Plan Premium Country USA Device Samsung S22 Ultra Operating System Android 12 - up to date My Question or Issue If I am playing my liked songs I can not transfer them to my Nest spea...
Spotify Legend
444 Views
2 replies
0 likes
PlanPremium CountrySingapore DeviceGoogle Pixel, Motorola E, Dell XPS Ubuntu, iPad Air Operating SystemAndroid, Ubuntu, iOS My Question or IssueEverytime I shuffle a playlist, the first song will be played at random. However, the subsequent songs wil...
Plan Premium Country Singapore Device Google Pixel, Motorola E, Dell XPS Ubuntu, iPad Air Operating System Android, Ubuntu, iOS My Question or Issue Eve...
Spotify Legend
405 Views
3 replies
0 likes
