Announcements

Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PelliMoonster
  • Casual Listener
  • 310 Views
  • 1 replies
  • 11 likes
  • Connect
    JAM
  • 310 Views
  • 1 replies
  • 11 likes

Desktop: New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes it easier and faster to collect and retrieve all types of content, bringing new features to desktop that y...

Sidebar Tips.png Compact Library Layout.png Compact Layout.png Sidebar List Options.png
  • Spotify Star
  • Spotify Star
  • vaajy
  • Roadie
  • 78333 Views
  • 897 replies
  • 37 likes
  • 78333 Views
  • 897 replies
  • 37 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • XxKor3anxX
  • Visitor
  • 135172 Views
  • 811 replies
  • 32 likes
  • 135172 Views
  • 811 replies
  • 32 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2021 Views
  • 1 replies
  • 2 likes
  • 2021 Views
  • 1 replies
  • 2 likes

Following Spotify User/s...

PlanPremium CountryUS DeviceHP Omen laptop; i7, 16MB RAM Operating SystemWindows 10 Pro My Question or IssueI have "followed" several Spotify users (not artist) because I like their playlists. I don't necessarily want to save each of their Playlists ...

  • Newbie
  • Plan Premium   Country US   Device HP Omen laptop; i7, 16MB RAM   Operating System Windows 10 Pro   My Question or Issue I have "followed" several Spotify users (not ...
  • beccadoesmusic
  • Composer
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inconsistencies in adding Local File sources

PlanPremiumCountryUnited States of AmericaDevice64-bit HP Pavilion Gaming LaptopOperating SystemWindows 10 My Question or IssueI wanted to listen to some songs that weren't on Spotify, so I enabled local files in the preferences. I saw that I already...

  • Newbie
  • Plan Premium Country United States of America Device 64-bit HP Pavilion Gaming Laptop Operating System Windows 10   My Question or Issue I wanted to listen to some songs that weren't o...
  • Mihail
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Not Showing Up On My IPhone

PlanPremiumCountryCanadaDeviceiPhone 11Operating SystemiOS 14.4 Songs from local files aren't showing up on my mobile device but shows up on my PC. Both are on the same network and local files are enabled. I have less than 10,000 downloaded songs and...

  • Regular
  • Plan Premium Country Canada Device iPhone 11 Operating System iOS 14.4   Songs from local files aren't showing up on my mobile device but shows up on my PC.  Both are on the same n...
  • Eni
  • Moderator
  • 433 Views
  • 9 replies
  • 0 likes
  • 433 Views
  • 9 replies
  • 0 likes

Superuser Contribution Cannot Save playlist to Library

PlanFreeCountryBulgariaDeviceLenovo W540Operating SystemWindows 10 My Question or IssueHello !I'm using the Spotify Web version and I cannot save playlists to my Library..I click on the Heart sign and nothing happens.. I also click on the three dots ...

  • Casual Listener
  • Plan Free Country Bulgaria Device Lenovo W540 Operating System Windows 10   My Question or Issue Hello ! I'm using the Spotify Web version and I cannot save playlists to my Library.. ...
  • Novy
  • Moderator
  • 882 Views
  • 8 replies
  • 2 likes
  • 882 Views
  • 8 replies
  • 2 likes

Superuser Contribution All downloads disappear from app - happens almost every week

PlanPremiumCountryBelgiumDeviceNokia 8 Sirocco / iPod Touch 6th generationOperating SystemAndroid 10 / IOS12.5.1 My Question or IssueI have over 4000 songs (including just over 100 local files) in my library and they are locally downloaded onto my sm...

  • Casual Listener
  • Plan Premium Country Belgium Device Nokia 8 Sirocco / iPod Touch 6th generation Operating System Android 10 / IOS12.5.1   My Question or Issue I have over 4000 songs (including just ov...
  • Novy
  • Moderator
  • 289 Views
  • 5 replies
  • 0 likes
  • 289 Views
  • 5 replies
  • 0 likes

Superuser Contribution Bad shuffle algorithm

PlanPremiumCountrySlovakiaDeviceHuawei P20liteOperating SystemWindows 10 My Question or IssueHello I have a question/issue that when i´m listening to my Liked songs i usually have Shuffle option toggled ON but in this past 3/4 months i have find out ...

  • Casual Listener
  • Plan Premium Country Slovakia Device Huawei P20lite Operating System Windows 10   My Question or Issue Hello I have a question/issue that when i´m listening to my Liked songs i usually...
  • Ver
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files randomly greying out on laptop

PlanPremiumCountry DeviceLaptopOperating SystemWindows My Question or IssueI have several albums downloaded as mp3s but some songs are randomly greyed out despite the rest of the album being fine. Anyone know what causes this?

  • Casual Listener
  • Plan Premium Country   Device Laptop Operating System Windows   My Question or Issue I have several albums downloaded as mp3s but some songs are randomly greyed out despite the re...
  • Alex
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable podcasts across my desktop and mobile devices

I don't want to listen to any podcasts but half of my screen real estate is taken up by these podcast suggestions. I have no intention of using Spotify to listen to people talk, I pay for the music and want just suggestions for music and albums, play...

  • Casual Listener
  • I don't want to listen to any podcasts but half of my screen real estate is taken up by these podcast suggestions. I have no intention of using Spotify to listen to people talk, I pay for the music a...
  • Jeremy
  • Spotify
  • 187 Views
  • 1 replies
  • 2 likes
  • 187 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify can't continue music playing after podcasts.

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 14.4 My Question or IssueIt's very annoying that you cannot switch back to your shuffle music playlist after playing a podcast. It works smoothly with the podcasts (while playing music you just go ...

  • Casual Listener
  • Plan Premium Country   Device iPhone 8 Operating System iOS 14.4   My Question or Issue It's very annoying that you cannot switch back to your shuffle music playlist after playing...
  • Novy
  • Moderator
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution How on earth did my playlist songs get messed up?

I have a Premium account in the US. How on earth did my playlists suddenly get messed up? There are songs in the playlists that I know I did not add, and there are also duplicates now, when there were no duplicates before. Is there any way to restore...

  • Roadie
  • I have a Premium account in the US. How on earth did my playlists suddenly get messed up? There are songs in the playlists that I know I did not add, and there are also duplicates now, when there wer...
  • Mihail
  • Spotify Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 399 Views
  • 1 replies
  • 0 likes

Autoplay doesn’t work

Hi, i don t know if this is the right space to write this, but i couldn’t write in “help”. Since about a year autoplay often doesn’t work, when a song (searched song, so not in an album) ends i have to go to tap the next button to start another song,...

  • Newbie
  • Hi, i don t know if this is the right space to write this, but i couldn’t write in “help”. Since about a year autoplay often doesn’t work, when a song (searched song, so not in an album) ends i have ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Repeat Rewind not updating while On Repeat is updating

PlanPremiumCountryThe NetherlandsDevicePC and Samsung A40Operating SystemWindows 10 and Android 10 My Question or IssueMy Repeat Rewind hasn't been updated for ages. The last time it did, was in November last year while my On Repeat playlist updates ...

  • Regular
  • Plan Premium Country The Netherlands Device PC  and  Samsung A40 Operating System Windows 10 and Android 10   My Question or Issue My Repeat Rewind hasn't been updated for ag...
  • Berkers
  • Regular
  • 818 Views
  • 10 replies
  • 0 likes
  • 818 Views
  • 10 replies
  • 0 likes

Bug: Sometimes can’t add song to playlist

This happens occasionally, for the past couple of years across different devices. I’m currently online, streaming music from the web on a stable connection. I am attempting to add a song from one currently playing playlist to another. When choosing w...

  • Newbie
  • This happens occasionally, for the past couple of years across different devices. I’m currently online, streaming music from the web on a stable connection. I am attempting to add a song from one cur...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Solved!! How to upload local files?

PlanPremiumDeviceiPhone and Chromebook My Question or Issue I am unsure how to upload local files. I tried following the directions on the Spotify website but they are outdated, or meant for a different device.

  • Regular
  • Plan Premium Device iPhone and Chromebook   My Question or Issue  I am unsure how to upload local files. I tried following the directions on the Spotify website but they are outdated,...
  • Billy-J
  • Spotify Star
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

Radio playing songs from totally different genre

So I have a Lo-fi playlist that is completely instrumental and relaxing to listen to. Whenever the playlist finishes it starts a radio “based on” my playlist but it literally plays metal music. I don’t have a single metal song in the playlist, nor in...

  • Visitor
  • So I have a Lo-fi playlist that is completely instrumental and relaxing to listen to. Whenever the playlist finishes it starts a radio “based on” my playlist but it literally plays metal music. I don...
  • Katerina
  • Spotify Legend
  • 959 Views
  • 4 replies
  • 1 likes
  • 959 Views
  • 4 replies
  • 1 likes

Superuser Contribution Playlist is still in my recently played category, even tho I've never played it or liked/saved it

PlanPremiumCountryCzech RepublicDeviceiPhone 6s, PCOperating SystemiOS 13+, Windows 10 My Question or IssueThere is this playlist without a name. It's been created by a person named 'Rod Gosse' and I have no idea who that is. It's not an artist, but ...

  • Casual Listener
  • Plan Premium Country Czech Republic Device iPhone 6s, PC Operating System iOS 13+, Windows 10   My Question or Issue There is this playlist without a name. It's been created by a perso...
  • Ivan
  • Spotify Legend
  • 355 Views
  • 3 replies
  • 0 likes
  • intruder
    random playlist
  • 355 Views
  • 3 replies
  • 0 likes

Superuser Contribution Release Radar should work better

Am I the only one who can't be satisfied by Release Radar playlist?I think Spotify is an excellent tool for discovering new music in 2020 and I'll never stop paying for this, but Release Radar is awful. They get me more or less 5 songs that I should ...

  • Newbie
  • Am I the only one who can't be satisfied by Release Radar playlist? I think Spotify is an excellent tool for discovering new music in 2020 and I'll never stop paying for this, but Release Radar is a...
  • Mihail
  • Spotify Legend
  • 554 Views
  • 2 replies
  • 1 likes
  • 554 Views
  • 2 replies
  • 1 likes

Superuser Contribution Vodacom and Spotify payment plans

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a problem whereby I am trying to update my premium plan as my card that I used got sto...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Eni
  • Moderator
  • 447 Views
  • 1 replies
  • 1 likes
  • 447 Views
  • 1 replies
  • 1 likes

Superuser Contribution [ERROR] When adding an album to library - automatically all songs are added to favourite playlist

PlanFree/PremiumCountryGermanyDeviceiPhone 11 ProOperating SystemiOS 14.4 My Question or IssueIt seems that for some albums which I added to my library, all songs have been automatically been added to my "Favourite Songs" playlist.When I now remove t...

  • Music Fan
  • Plan Free/Premium Country Germany Device iPhone 11 Pro Operating System iOS 14.4   My Question or Issue It seems that for some albums which I added to my library, all songs have been a...
  • Eni
  • Moderator
  • 381 Views
  • 3 replies
  • 0 likes
  • favourite songs
  • 381 Views
  • 3 replies
  • 0 likes

Didn't get wrapped 2020 personalized playlist and stats

PlanFreeDeviceGalaxy note - Huawei Mate 10 - iPhone - PCOperating SystemAndroid - iPhone - Windows 10My Question or IssueI didn't receive my personalized Playlist and stats for 2020, How can I fix this issue?- I listened more than the required time t...

  • Newbie
  • Plan Free Device Galaxy note - Huawei Mate 10 - iPhone - PC Operating System Android - iPhone - Windows 10 My Question or Issue I didn't receive my personalized Playlist and stats for 2020, Ho...
  • Benlee12123b
  • Composer
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes