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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3041 Views
  • 49 replies
  • 2 likes
  • 3041 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • HGRitticuss
  • Regular
  • 9321 Views
  • 247 replies
  • 12 likes
  • 9321 Views
  • 247 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 813 Views
  • 1 replies
  • 0 likes
  • 813 Views
  • 1 replies
  • 0 likes

Saved albums not populating

PlanStudent PremiumCountryUSADeviceiPhone 11Operating SystemiOS 13 My Question or IssueSaved albums aren’t populating. THOUSANDS of albums are now gone from my library. I’ve done all the typical reset procedures and nothing has helped. My library of ...

  • Newbie
  • Plan Student Premium Country USA Device iPhone 11 Operating System iOS 13   My Question or Issue Saved albums aren’t populating. THOUSANDS of albums are now gone from my library. I’ve ...
  • TreyAnastasio
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Algorithmic Blues

Hi!So, I’ve upgraded to a family account for the sole purpose of trying to figure out how to get better mixes. I’m having a hard time figuring out what influences the mixes. I’ve put some “hard no’s” for a few artist. Hot Chip being the main offender...

  • Music Fan
  • Hi! So, I’ve upgraded to a family account for the sole purpose of trying to figure out how to get better mixes. I’m having a hard time figuring out what influences the mixes. I’ve put some “hard no’...
  • Mihail
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Local files from my laptop will not sync to my iPhone.

PremiumUnited States iPhone XS Max/Dell Inspiron 7573iOS 13.6/Windows 10 Home My Question or IssueHey! I have not been able to sync local files from my iPhone XS Max. Both are on the same WiFi connection. I am able to listen to the files on my laptop...

  • Casual Listener
  • Premium United States   iPhone XS Max/Dell Inspiron 7573 iOS 13.6/Windows 10 Home   My Question or Issue Hey! I have not been able to sync local files from my iPhone XS Max. Both are...
  • MattSuda
  • Spotify Star
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI previously have been able to take songs from my local files and sync them to my iPhone with...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I previ...
  • MattSuda
  • Spotify Star
  • 661 Views
  • 2 replies
  • 0 likes
  • 661 Views
  • 2 replies
  • 0 likes

No Discover Weekly at my Spotify account

Considering moving to Premium account (Spotify came to my country not so long ago). So I'm actively using Spotify for 4+ weeks and still didn't get any Discover Weekly playlist. New releases are here, but can't find Discover Weekly even throughout se...

  • Visitor
  • Considering moving to Premium account (Spotify came to my country not so long ago). So I'm actively using Spotify for 4+ weeks and still didn't get any Discover Weekly playlist. New releases are...
  • Emilia_8
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly not updating after country change

PlanFreeCountryCroatiaDeviceDesktopOperating SystemWindows 7 I changed my country in settings and, ever since, my Discover Weekly has been stuck. I tried logging out and logging in again. I listened to music normally the whole previous week and didn'...

  • Casual Listener
  • Plan Free Country Croatia Device Desktop Operating System Windows 7   I changed my country in settings and, ever since, my Discover Weekly has been stuck. I tried logging out and loggin...
  • offeryouabeer
  • Casual Listener
  • 583 Views
  • 5 replies
  • 3 likes
  • 583 Views
  • 5 replies
  • 3 likes

Private playlist

My friend and I took advantage of the new co-listening feature. Then it turned out that he still had my playlist in the listened ones, which is private in my settings. I tried to delete the playlist, but my friend still has it. I decided to check wha...

  • Visitor
  • My friend and I took advantage of the new co-listening feature. Then it turned out that he still had my playlist in the listened ones, which is private in my settings. I tried to delete the...
  • Joel-M
  • Composer
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Created playlists not showing up on google

I don't understand why, but when i log into Spotify on google, it only shows I have 2 playlists. On my app, all my playlists are still there. I did change my user name from the app, but when I noticed that my playlists weren't on the google log in, I...

  • Gig Goer
  • I don't understand why, but when i log into Spotify on google, it only shows I have 2 playlists. On my app, all my playlists are still there. I did change my user name from the app, but when I notice...
  • Elena
  • Moderator
  • 446 Views
  • 7 replies
  • 0 likes
  • 446 Views
  • 7 replies
  • 0 likes

Liked songs playlist disappearing

Plan PremiumCountryCanadaDeviceiphone 11Operating SystemiOS 13.5.1 My Question or IssueHello, today when I had gone into my spotify account I noticed all of my liked songs disappearing. I had over 700 songs and am disappointed on it happening. Also, ...

  • Newbie
  •   Plan  Premium Country Canada Device iphone 11 Operating System iOS 13.5.1   My Question or Issue Hello, today when I had gone into my spotify account I noticed all of my l...
  • Billy-J
  • Spotify Star
  • 844 Views
  • 3 replies
  • 0 likes
  • disappearing albums
    liked
    Liked Songs Playlist
    songs
  • 844 Views
  • 3 replies
  • 0 likes

Not all of my liked songs are showing up in my library.

Only some of my music is showing up in my library on both my laptop and phone. How do I get all of it to show up? Plan: PremiumCountry/US Device(iPhone x, MacBook Air 2017)Operating SystemiOS 10

  • Visitor
  • Only some of my music is showing up in my library on both my laptop and phone.  How do I get all of it to show up?  Plan:  Premium Country/US   Device (iPhone x, MacBook Ai...
  • Billy-J
  • Spotify Star
  • 934 Views
  • 4 replies
  • 1 likes
  • 934 Views
  • 4 replies
  • 1 likes

Solved!! Does liking songs affect the Discover Weekly playlist?

I want to keep my liked playlist clean for temporary songs, but don't want to lose better recommendations. So if liked songs don't affect much the recommendations, i'd be happy.

  • Roadie
  • I want to keep my liked playlist clean for temporary songs, but don't want to lose better recommendations. So if liked songs don't affect much the recommendations, i'd be happy.
  • user-removed
  • Not applicable
  • 2518 Views
  • 1 replies
  • 0 likes
  • 2518 Views
  • 1 replies
  • 0 likes

I miss one of the best lyrics writers on earth.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Heythatsme
  • Community Legend
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

can’t find “discover weekly”

PlanPremiumCountryRussiaDevice(iPhone 11 Pro, MacBook Pro 16, MacBook Air, iPad Pro 2020, Web player)Operating System(iOS 13, iOS14, Catalina, iPad OS 13.)

  • Newbie
  • Plan Premium Country Russia Device (iPhone 11 Pro, MacBook Pro 16, MacBook Air, iPad Pro 2020, Web player) Operating System (iOS 13, iOS14, Catalina, iPad OS 13.)      
  • Emilia_8
  • Spotify Star
  • 222 Views
  • 1 replies
  • 1 likes
  • 222 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I cannot see the songs in my library on desktop application.

PlanPremiumCountryTurkeyDeviceComputerOperating System Windows 10 My Question or IssueThere is a problem with the desktop version, I can't see my musics in my library on desktop application. My friends have the same issue, too.

  • Regular
  • Plan Premium Country Turkey Device Computer Operating System  Windows 10   My Question or Issue There is a problem with the desktop version, I can't see my musics in my library on...
  • Ver
  • Spotify Legend
  • 692 Views
  • 3 replies
  • 0 likes
  • Spotifydesktop
  • 692 Views
  • 3 replies
  • 0 likes

Album missing songs

I added an album, and when I played it, it appeared to be missing songs, and the app played songs from other artists that do not belong on the album. As far as I can tell, there is no way to access the complete list of songs on the album from within ...

  • Visitor
  •  I added an album, and when I played it, it appeared to be missing songs, and the app played songs from other artists that do not belong on the album. As far as I can tell, there is no way to ac...
  • Emilia_8
  • Spotify Star
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Superuser Contribution My library

PlanPremiumCountryFinlandDeviceLaptopOperating SystemWindows 10 My Question or IssueMy library just got wiped, i had saved hundreds or thousands of songs and now I can only see 4 songs in my library.

  • Casual Listener
  • Plan Premium Country Finland Device Laptop Operating System Windows 10   My Question or Issue My library just got wiped, i had saved hundreds or thousands of songs and now I can only s...
  • Ver
  • Spotify Legend
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Recover Deleted Playlist

PlanPremium CountryUS/Mexico (Bordertown) DeviceiPhone 7Operating SystemiOS 10 My Question or IssueCan I get help from a worker at Spotify to recover an old playlist from my late fiancé? I don't know how it went missing but I checked through the brow...

  • Newbie
  •   Plan Premium   Country US/Mexico (Bordertown)   Device iPhone 7 Operating System iOS 10   My Question or Issue Can I get help from a worker at Spotify to recover an...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Recent Played Shows Wrong Playlists

PlanPremiumCountryTurkeyDeviceRedmi Note 7 & LaptopOperating SystemAndroid 10, Windows 10 My Question or IssueMy ''recently played'' shows so old playlist I have only played once. It doesn't update so I can not see my real recently played playlists. ...

  • Casual Listener
  • Plan Premium Country Turkey Device Redmi Note 7 & Laptop Operating System Android 10, Windows 10   My Question or Issue My ''recently played'' shows so old playlist I have only pla...
  • kwn06
  • Casual Listener
  • 259 Views
  • 2 replies
  • 1 likes
  • 259 Views
  • 2 replies
  • 1 likes

Superuser Contribution Lieblingssongs playlist weg.

Aloha. Auf meinem Handy hatte ich über die Jahre meine lieblingssongs auf spotify zugefügt. Jetz hab ich n Software update für mein s9 gemacht und danach waren meine ganzen lieblingssongs weg. Einfsxh weg. Aufm PC wenn ich mich da einlogge existieren...

  • Visitor
  • Aloha.   Auf meinem Handy hatte ich über die Jahre meine lieblingssongs auf spotify zugefügt.  Jetz hab ich n Software update für mein s9 gemacht und danach waren meine ganzen liebling...
  • Ver
  • Spotify Legend
  • 2700 Views
  • 3 replies
  • 1 likes
  • 2700 Views
  • 3 replies
  • 1 likes

Release Radar and Discover Weekly disappeared

PlanFreeCountry India DeviceiPhone 7, Samsung Galaxy S10 Plus, Web Client, Macbook AirOperating SystemiOS 14 Beta, Android 10, Windows 10, MacOS Catalina My Question or IssueI cannot find Release Radar and Discover Weekly playlist on my profile. They...

  • Casual Listener
  • Plan Free Country India   Device iPhone 7, Samsung Galaxy S10 Plus, Web Client, Macbook Air Operating System iOS 14 Beta, Android 10, Windows 10, MacOS Catalina   My Question or Is...
  • IshwinderSingh
  • Casual Listener
  • 1434 Views
  • 2 replies
  • 1 likes
  • Discover Weekly
    Discover weekly and Release Radar not available in India
    Release Radar
  • 1434 Views
  • 2 replies
  • 1 likes