Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 18978 Views
  • 15 replies
  • 23 likes
  • 18978 Views
  • 15 replies
  • 23 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • imizzyirl
  • Casual Listener
  • 7206 Views
  • 19 replies
  • 20 likes
  • 7206 Views
  • 19 replies
  • 20 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95798 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95798 Views
  • 57 replies
  • 48 likes

Solved!!Superuser Contribution Timing of daily mix updates

PlanPremiumCountryHungary My Question or Issue The timing of the daily mix list changes are unfortunate:* I've 2 daily mixes set to be made available offline on my phone* at ~7am I open spotify to give it an opportunity to update the downloaded mixes...

  • Casual Listener
  • Plan Premium Country Hungary   My Question or Issue   The timing of the daily mix list changes are unfortunate: * I've 2 daily mixes set to be made available offline on my phone * ...
  • MartinT
  • Moderator
  • 404 Views
  • 3 replies
  • 0 likes
  • Update time
  • 404 Views
  • 3 replies
  • 0 likes

Superuser Contribution Some local files are greyed out in Spotify windows app and will not play

I have Spotify Premium with App running on Windows 11 laptop.I have itunes specified as source for local files.Some files are greyed out in the app and cannot be played. Some of these are mp3 files I recorded myself and some are songs that are also a...

  • Casual Listener
  • I have Spotify Premium with App running on Windows 11 laptop. I have itunes specified as source for local files. Some files are greyed out in the app and cannot be played. Some of these are mp3 f...
  • Eni
  • Moderator
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Superuser Contribution A playlist of all the songs I've ever liked

PlanPremiumCountryNorwayDeviceOnePlus 6, PCOperating SystemAndroid Oreo, Windows 10My Question or IssueI've recently been listening to the "Time Capsule" playlist and I see a lot (and I mean A LOT) of songs I've previously Liked that have been unlike...

  • Casual Listener
  • Plan Premium Country Norway Device OnePlus 6, PC Operating System Android Oreo, Windows 10 My Question or Issue I've recently been listening to the "Time Capsule" playlist and I see a lot (a...
  • jwo2
  • Visitor
  • 1150 Views
  • 6 replies
  • 1 likes
  • 1150 Views
  • 6 replies
  • 1 likes

Superuser Contribution Release Radar is mixed with song and audiobooks

PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I remove the audiobooks from the Release Radar ? I have single audiobooks in My Rel...

  • Newbie
  • Plan Premium Country Germany  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How c...
  • Maria
  • Moderator
  • 482 Views
  • 8 replies
  • 4 likes
  • 482 Views
  • 8 replies
  • 4 likes

Superuser Contribution DJ song selection

Most of the songs that the DJ plays are good choices, but they are very limited, where most of the songs it'll play are songs that have been released in the last few years. Even the "from your past" sets tend to only really play songs that were extre...

  • Music Fan
  • Most of the songs that the DJ plays are good choices, but they are very limited, where most of the songs it'll play are songs that have been released in the last few years. Even the "from your past" ...
  • Maria
  • Moderator
  • 214 Views
  • 3 replies
  • 0 likes
  • AI DJ
    DJ
    Your Library
  • 214 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked Songs accidentally sorted wrong

PlanPremiumCountryGermanyDeviceLaptopOperating SystemWindows 11 My Question or IssueI accidentally selected all liked songs and dragged them into the library on the left side. Now suddenly all my liked songs are sorted wrong. Can I change/undo that? ...

  • Newbie
  • Plan Premium Country Germany Device Laptop Operating System Windows 11   My Question or Issue I accidentally selected all liked songs and dragged them into the library on the left...
  • Ghostie777
  • Visitor
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't show me my liked songs

PlanPremiumCountryGermanyDeviceHuawei P30 ProOperating SystemAndroid 10 My Issue Hi all, since yesterday i have a problem regarding spotify on phone.When i wanted to listen to my "liked songs" through Spotify on mobile i get a small pop up saying "so...

  • Casual Listener
  • Plan Premium Country Germany Device Huawei P30 Pro Operating System Android 10   My Issue   Hi all,   since yesterday i have a problem regarding spotify on phone. When i ...
  • oddindeed
  • Casual Listener
  • 19912 Views
  • 7 replies
  • 0 likes
  • 19912 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Name Gets Removed

I have a playlist with over 30k followers and lately my playlist name keeps getting removed as well as the album cover I created. Does anyone know why this is going on? I put a playlist title and a couple of hours later the title and image is gone.

  • Regular
  • I have a playlist with over 30k followers and lately my playlist name keeps getting removed as well as the album cover I created. Does anyone know why this is going on? I put a playlist title and a c...
  • barbaragordon13
  • Casual Listener
  • 2417 Views
  • 17 replies
  • 0 likes
  • 2417 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is making my private playlists public

PlanPremium CountryMalaysia DeviceSamsung Galaxy S8+ Operating SystemAndroid My Question or IssueSpotify keeps making my private playlists public. I make them private and listen to my music but later when I'm back on my account my playlists are publi...

  • Casual Listener
  • Plan Premium   Country Malaysia   Device Samsung Galaxy S8+   Operating System Android   My Question or Issue Spotify keeps making my private playlists public. I m...
  • p8me
  • Newbie
  • 29710 Views
  • 32 replies
  • 12 likes
  • 29710 Views
  • 32 replies
  • 12 likes

Superuser Contribution All the files in my library disappeared

PremiumLebanon My Question or IssueI recently changed payment method for my premium/duo account, and after doing so was required to log in to the app and online site again. Afterwards, I noticed my library of liked songs, playlists, podcasts, etc had...

  • Visitor
  • Premium Lebanon       My Question or Issue I recently changed payment method for my premium/duo account, and after doing so was required to log in to the app and online site agai...
  • Yordan
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer see my top songs or artist of the month on my profile

Plan - Premium Country - Australia Device - Macbook air My Question or IssueI can no longer view my top songs of the month or top artists of the month on my profile, these were the items that were available only for my viewing and i think since the n...

  • Visitor
  • Plan - Premium   Country - Australia    Device - Macbook air   My Question or Issue I can no longer view my top songs of the month or top artists of the month on my profile...
  • thehighnote
  • Visitor
  • 16755 Views
  • 73 replies
  • 31 likes
  • 16755 Views
  • 73 replies
  • 31 likes

Superuser Contribution Same artist keeps appearing on Release Radar even after pressing the I don't like (artist) button.

Every week, I'm always excited to listen to new songs from my favorite artists on my Release Radar, but there's always this one artist that I don't really like. I would press the I don't like (artist) button, but they always appear the week after. Sp...

  • Regular
  • Every week, I'm always excited to listen to new songs from my favorite artists on my Release Radar, but there's always this one artist that I don't really like. I would press the I don't like (artist...
  • mokuroku
  • Casual Listener
  • 2151 Views
  • 12 replies
  • 2 likes
  • 2151 Views
  • 12 replies
  • 2 likes

Superuser Contribution Album art not appearing on Local Files

PlanPremiumCountryUSADevice(iPhone X, and Mac Book Air) My Question or IssueAttempting to transfer local files on my laptop to phone, but the album art is absent once on my phone. The art is shown on Spotify on my laptop but only once the Spotify on ...

  • Newbie
  •   Plan Premium Country USA Device (iPhone X, and Mac Book Air)   My Question or Issue Attempting to transfer local files on my laptop to phone, but the album art is absent once on ...
  • camcantdrum
  • Casual Listener
  • 20899 Views
  • 17 replies
  • 4 likes
  • 20899 Views
  • 17 replies
  • 4 likes

Superuser Contribution Watch Feed on the Home tab

Hey folks, You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into content discovery through a Canvas video. You can spot that feed under your ...

  • Moderator
  • Moderator
  • Hey folks,   You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into cont...
  • vaajy
  • Roadie
  • 1137 Views
  • 13 replies
  • 3 likes
  • 1137 Views
  • 13 replies
  • 3 likes

Superuser Contribution Re: Playlist won't load

I have this problem but the playlist is downloaded on my phone and I don't want to re-download the playlist since I don't have internet is there any solutions?

  • Newbie
  • I have this problem but the playlist is downloaded on my phone and I don't want to re-download the playlist since I don't have internet is there any solutions?
  • Susan_GP
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile] Rearrange songs in a playlist

Plan Premium Country USA Device iPhone 6 Operating System iOS 12 My Question or Issue I’ve had this app for maybe 2 years now and I have never been able to rearrange my songs in a playlist. When I look up a solution it says to click the three dots on...

  • Newbie
  •   Plan Premium Country  USA  Device iPhone 6 Operating System iOS 12   My Question or Issue  I’ve had this app for maybe 2 years now and I have never be...
  • Maria
  • Moderator
  • 539958 Views
  • 40 replies
  • 1 likes
  • 539958 Views
  • 40 replies
  • 1 likes

Spotify liked playlist in library appears as grey with the name "Playlist·"

A playlist that I liked and added to my library no longer lets me listen to it or access it. It appears as a gray box with a music note that looks like a pair of headphones in the middle and is named "Playlist·" and not the name it originally was. wh...

  • Newbie
  • ...y main account the one that I liked it on (my work account) doesn't work. From my work account it doesn't say its in the public accounts of the main one but it allows me to access it from my main and s...
  • Amayy
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution AI DJ has bugs

1. When the DJ is used on a Monday morning, it will usually say "Giving you something for your Sunday afternoon" - means it doesn't know what day or time it is.2. Serious issue where it doesn't continue where it left off. When I use the AI DJ and lea...

  • Music Fan
  • 1. When the DJ is used on a Monday morning, it will usually say "Giving you something for your Sunday afternoon" - means it doesn't know what day or time it is. 2. Serious issue where it doesn't c...
  • MihailY
  • Moderator
  • 170 Views
  • 3 replies
  • 0 likes
  • 170 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Tracks showing the wrong cover art

Hey there folks, We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.

  • Moderator
  • Moderator
  • Hey there folks,   We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.
  • Not applicable
  • 9480 Views
  • 50 replies
  • 18 likes
  • Content Questions
    Desktop
    iOS
    Mobile
  • 9480 Views
  • 50 replies
  • 18 likes

Superuser Contribution can't remove or hide songs from automated playlists

Just like the title says, I'm currently unable to remove songs from my release radar and discover weekly playlists. The small "-" button that I would normally use for this just doesn't exist anymore. This issue exists on my PC, phone and on the web a...

  • Regular
  • Just like the title says, I'm currently unable to remove songs from my release radar and discover weekly playlists. The small "-" button that I would normally use for this just doesn't exist anymore....
  • sypher
  • Casual Listener
  • 5978 Views
  • 70 replies
  • 32 likes
  • 5978 Views
  • 70 replies
  • 32 likes