Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

Dian_0-1673963885652.png
  • Moderator
  • Moderator
  • 乃卂乃ㄚ乇匚卄ㄖ0
  • Roadie
  • 7380 Views
  • 110 replies
  • 20 likes
  • 7380 Views
  • 110 replies
  • 20 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 17944 Views
  • 76 replies
  • 11 likes
  • 17944 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 39578 Views
  • 490 replies
  • 16 likes
  • 39578 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • Sondering_Yuugen
  • Newbie
  • 18817 Views
  • 442 replies
  • 10 likes
  • 18817 Views
  • 442 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • Yordan
  • Moderator
  • 15077 Views
  • 144 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 15077 Views
  • 144 replies
  • 13 likes

Superuser Contribution Playlists

PlanFreeCountryNew Zealand DeviceLenovoOperating System windows 10 I made a playlist a few months ago, can’t remember if I made it public or not but can’t find it anywhere in my account or profile. I remember the name of it though if that helps?haven...

  • Visitor
  • Plan Free Country New Zealand    Device Lenovo Operating System  windows 10   I made a playlist a few months ago, can’t remember if I made it public or not but can’t fin...
  • Eni
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clicking on song in album creates playlist instead of playing album (desktop app).

PlanPremiumCountryUSADeviceDell laptopOperating SystemWindows 10 My Question or IssueI have been trying to play an album. I click on the first song and instead of playing the album, Spotify creates a playlist queue of that artist. I did not request f...

  • Casual Listener
  • Plan Premium Country USA Device Dell laptop Operating System Windows 10   My Question or Issue I have been trying to play an album.  I click on the first song and instead of playi...
  • Lyubka
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Your Library] GF's bad music taste session | | history/preference cleanup feature

I'm a senior dev: we as users should be able to have something similar to incognito mode where we can listen to music while the AI preference analyzer is off, history is off, tracks won't show up in the home screen. otherwise personalizing the home p...

  • Casual Listener
  • I'm a senior dev:   we as users should be able to have something similar to incognito mode where we can listen to music while the AI preference analyzer is off, history is off, tracks won't sh...
  • Daniel231
  • Casual Listener
  • 69 Views
  • 2 replies
  • 0 likes
  • Your Library
  • 69 Views
  • 2 replies
  • 0 likes

Superuser Contribution My playlist (1k+ followers) doesn't show on other accounts

I'm experiencing a severe issue.My long-term playlist, with more than 1k followers, doesn't show on any other account. It appears as public on my own account but no one can access to it, as it shows "private or removed".

  • Regular
  • I'm experiencing a severe issue. My long-term playlist, with more than 1k followers, doesn't show on any other account. It appears as public on my own account but no one can access to it, as it show...
  • Lyubka
  • Moderator
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have I been hacked? 100s of new random playlists 😳

premium account with family accountsiPhone 11 All of the sudden I have 100s of playlist of music and artists I don’t listen too. 99% of the play lists only have a few songs in them and they all seem to be same “low-fi” genre. They say they were creat...

  • Visitor
  • premium account with family accounts iPhone 11   All of the sudden I have 100s of playlist of music and artists I don’t listen too. 99% of the play lists only have a few songs in them and the...
  • Yordan
  • Moderator
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inappropriate Podcast Suggestions

Spotify Free USA Hello! I only chose to send my version and country because I didn't find the other information relevant. Other people have had similar problems on different devices and even on Spotify Premium. Onto the issue at hand, Spotify has rec...

  • Casual Listener
  •   Spotify Free   USA   Hello!   I only chose to send my version and country because I didn't find the other information relevant. Other people have had similar problems on ...
  • filmul
  • Casual Listener
  • 2791 Views
  • 13 replies
  • 14 likes
  • 2791 Views
  • 13 replies
  • 14 likes

Superuser Contribution Playlist/Album play

PlanPremiumCountryIndia Device(Samsung Galaxy A71, Macbook Pro M1)Operating System(Android 12) My Question or IssueWhen I play any album or playlist or a song from it, next songs are not played from that album or playlist. Adding any song to the queu...

  • Visitor
  • Plan Premium Country India  Device (Samsung Galaxy A71, Macbook Pro M1) Operating System (Android 12)   My Question or Issue When I play any album or playlist or a song from it, n...
  • Yordan
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to queue a podcast??

PlanFamilyCountryUSA DeviceWindows PC app, Web (open.spotify.com), Android App, Amazon Alexa Tap/EchoOperating SystemWindows 10, Android My Question or Issue So I have searched forum posts and am finding solutions ranging from "just add it to your qu...

  • Music Fan
  •   Plan Family Country USA   Device Windows PC app, Web (open.spotify.com), Android App, Amazon Alexa Tap/Echo Operating System Windows 10, Android   My Question or Issue...
  • cgbowman
  • Newbie
  • 5203 Views
  • 12 replies
  • 0 likes
  • 5203 Views
  • 12 replies
  • 0 likes

Where is the Christmas music category under search

I see a ramadan category a pride 365 category etc but no christmas categoryPlanPremiumCountryNetherlandsDevice(laptop/android phone)Operating System(windows 10/android.) My Question or Issue

  • Roadie
  • I see a ramadan category a pride 365 category etc but no christmas category Plan Premium Country Netherlands Device (laptop/android phone) Operating System (windows 10/android.)   My Q...
  • 50 Views
  • 0 replies
  • 0 likes
  • 50 Views
  • 0 replies
  • 0 likes

Superuser Contribution Enhanced feature disable download

PlanPremiumCountrySingaporeDeviceiPhone 13Operating SystemiOS 16.2 My Question or IssueI am having issues downloading my playlist after using the enhanced playlist feature. Existing song became unavailable offline. The download and option (。。。) butto...

  • Newbie
  • Plan Premium Country Singapore Device iPhone 13 Operating System iOS 16.2   My Question or Issue I am having issues downloading my playlist after using the enhanced playlist feature. E...
  • jaymillhouse
  • Casual Listener
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

Superuser Contribution “Enhanced” won’t stay off when I leave my liked playlist

Hello, So I wanted to listen to my liked songs during a flight, so I downloaded them all so I could be offline. The problem is that when I go offline, it tells me to turn off “enhanced” since it won’t work offline, so I do, but every time I exit the ...

  • Visitor
  • Hello,   So I wanted to listen to my liked songs during a flight, so I downloaded them all so I could be offline. The problem is that when I go offline, it tells me to turn off “enhanced” sinc...
  • jaymillhouse
  • Casual Listener
  • 545 Views
  • 2 replies
  • 0 likes
  • 545 Views
  • 2 replies
  • 0 likes

Can I connect my PS4 playlist to my phone? If so, how?

I have bunch of songs on Spotify for my ps4 and I want to transfer that to my phone. How do I do that

  • Newbie
  • I have bunch of songs on Spotify for my ps4 and I want to transfer that to my phone. How do I do that
  • OscarDC
  • Moderator
  • 39 Views
  • 1 replies
  • 0 likes
  • 39 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't unlike my songs, I have 28,828 songs

So I have 28,828 liked songs and whenever I like a song now it doesn't show up, so I decided to just unlike all but it doesn't work and they just show up. I even tried one at a time and albums at a time. Please help.PlanPremiumCountryUnited States of...

  • Casual Listener
  • So I have 28,828 liked songs and whenever I like a song now it doesn't show up, so I decided to just unlike all but it doesn't work and they just show up. I even tried one at a time and albums at a t...
  • Yordan
  • Moderator
  • 102 Views
  • 4 replies
  • 0 likes
  • 102 Views
  • 4 replies
  • 0 likes

how to create a public playlist from my liked titles ?

PlanPremiumCountryFrance Devicelaptop hpOperating Systemwindows 10 My Question or Issuehow to create a public playlist from my liked titles ?each time i listen to music, like in my psersonalized playlist "discovery of the week", i click on "favorite"...

  • Newbie
  • Plan Premium Country France   Device laptop hp Operating System windows 10   My Question or Issue how to create a public playlist from my liked titles ? each time i listen to mu...
  • TreyAnastasio
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

How do I create an Album subcategory in Your Library?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Amayy
  • Spotify Star
  • 103 Views
  • 5 replies
  • 0 likes
  • 103 Views
  • 5 replies
  • 0 likes

Solved!! If Spotify deletes a song, is this the way I can tell?

Hi everyone, See attached screenshot: If I see that a song in my playlist(s) is blurred and not clickable, I guess that means the song is removed by Spotify. My question is: does this apply to all songs that are removed by Spotify? can I allways tell...

  • Regular
  • Hi everyone,   See attached screenshot:   If I see that a song in my playlist(s) is blurred and not clickable, I guess that means the song is removed by Spotify.   My question is...
  • eule_7834
  • Music Fan
  • 1151 Views
  • 8 replies
  • 0 likes
  • 1151 Views
  • 8 replies
  • 0 likes

Superuser Contribution Local files help

PlanPremiumCountryUKDeviceS20 UltraOperating SystemAndroid 13 My Question or IssueSo I have multiple playlists full of local files which all synced perfectly between my PC and phone, it was all good until Spotify changed it and made is so you had to ...

  • Newbie
  • Plan Premium Country UK Device S20 Ultra Operating System Android 13   My Question or Issue So I have multiple playlists full of local files which all synced perfectly between my PC an...
  • Dian
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search or sort bar and playlist icon missing

PlanFreeCountrySEADeviceiPad Air Gen 5Operating SystemiPad OS 16.1My Question or Issueon iPad and iPhone:Normally, when you select or enter a playlist, a big playlist icon appears. And when you scroll down a bit, a search bar with a sort icon appears...

  • Newbie
  • Plan Free Country SEA Device iPad Air Gen 5 Operating System iPad OS 16.1 My Question or Issue on iPad and iPhone: Normally, when you select or enter a playlist, a big playlist icon appears...
  • MihailY
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can you see who added a song to a collaborative playlist?

PlanPremiumCountryUnited States of AmericaDeviceiPhone 6s and ChromebookOperating SystemiOS 12.4 and Google My Question or IssueWhy am I unable to see who added a song to my collaborative playlist?

  • Casual Listener
  • Plan Premium Country United States of America Device iPhone 6s and Chromebook Operating System iOS 12.4 and Google   My Question or Issue Why am I unable to see who added a song to my ...
  • Vasil
  • Moderator
  • 25553 Views
  • 21 replies
  • 3 likes
  • 25553 Views
  • 21 replies
  • 3 likes

How to stop random play when I pause Spotify?

I have liked songs...almost 800 of them. And I'm sick of Spotify's "random" playing of my liked songs. Spotify keeps playing the same 50 or 60 songs over and over and over again! I've got 800 songs that I like. I'd like to listen to them all! So, I s...

  • Casual Listener
  • I have liked songs...almost 800 of them. And I'm sick of Spotify's "random" playing of my liked songs. Spotify keeps playing the same 50 or 60 songs over and over and over again! I've got 800 songs t...
  • Amayy
  • Spotify Star
  • 113 Views
  • 5 replies
  • 0 likes
  • 113 Views
  • 5 replies
  • 0 likes