Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 168031 Views
  • 68 replies
  • 69 likes
  • 168031 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • techica8
  • Newbie
  • 46716 Views
  • 63 replies
  • 31 likes
  • 46716 Views
  • 63 replies
  • 31 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138989 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138989 Views
  • 63 replies
  • 48 likes

Superuser Contribution Release radar changed language and order/tracks

PlanPremiumCountryArgentinaDeviceMultiOperating SystemAndroid Oreo and Windows 10 My Question or IssueToday my release radar playlist changed title into spanish. All my apps in all my devices are in english.I've discovered this issue because it chang...

  • Music Fan
  • Plan Premium Country Argentina Device Multi Operating System Android Oreo and Windows 10   My Question or Issue Today my release radar playlist changed title into spanish. All my ...
  • Walkon
  • Newbie
  • 1585 Views
  • 13 replies
  • 0 likes
  • language
    order
    Release Radar
  • 1585 Views
  • 13 replies
  • 0 likes

All playlists are gone after I was logged out. Recovery not helpful.

I think I may have two accounts and the only one I keep getting into has no saved playlists, but I had been using an account with many curated playlist that I’m desperate to get back. Please help!

  • Visitor
  • I think I may have two accounts and the only one I keep getting into has no saved playlists, but I had been using an account with many curated playlist that I’m desperate to get back. Please help!
  • Bittencourt
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] My/Liked Songs List For Artist Is Gone

I tend to like all the songs I want to hear from an artist so that I can easily play them when I want to hear music by a specific artist. On mobile I can still select an artist to get to my library of their songs, but on desktop selecting an artist b...

  • Casual Listener
  • I tend to like all the songs I want to hear from an artist so that I can easily play them when I want to hear music by a specific artist. On mobile I can still select an artist to get to my library o...
  • kindlyanni
  • Casual Listener
  • 6741 Views
  • 13 replies
  • 5 likes
  • Desktop
  • 6741 Views
  • 13 replies
  • 5 likes

Superuser Contribution I can't listen to more than one track from an album or playlist

PlanPremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or IssueHello, I have a problem whatever the support (macOS, iOS, Apple TV), every time I launch a song from an album, after the first music Spotify launche...

  • Regular
  • Plan Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)   My Question or Issue Hello, I have a problem whatever the support (macOS, iOS, Apple TV), every t...
  • p0k3m0n
  • Gig Goer
  • 124 Views
  • 2 replies
  • 1 likes
  • 124 Views
  • 2 replies
  • 1 likes

Solved!! Your Top Songs - Years Missing

I can’t locate “Your Top Songs” by year except for 2019. What happened to the other years? How can I recover them? PlanPremiumCountryUSDeviceiPhone 13 ProOperating SystemiOS 15 My Question or Issue

  • Casual Listener
  • I can’t locate “Your Top Songs” by year except for 2019. What happened to the other years? How can I recover them?  Plan Premium Country US Device iPhone 13 Pro Operating System iOS 15...
  • tyentzen
  • Casual Listener
  • 6779 Views
  • 12 replies
  • 0 likes
  • your top songs
  • 6779 Views
  • 12 replies
  • 0 likes

Superuser Contribution [Desktop] Change the playlist song order

Add the option to change the order of the songs in your playlists, for example this functionality could be added by clicking on the song you want to move and dragging it to the position you want it to be in, a practical example would be that I have a...

  • Visitor
  • Add the option to change the order of the songs in your playlists, for example this functionality could be added by clicking on the song you want to move and dragging it to the position you want it t...
  • stevie22
  • Visitor
  • 6387 Views
  • 12 replies
  • 0 likes
  • Desktop
  • 6387 Views
  • 12 replies
  • 0 likes

Superuser Contribution I don't see the songs added by my friend in our blend playlist

I added some songs into the blend playlist after which the songs added by my friend are no longer visible. Is there a limit to the number of songs that can be added? And we don't want Spotify to automatically add any songs.

  • Visitor
  • I added some songs into the blend playlist after which the songs added by my friend are no longer visible. Is there a limit to the number of songs that can be added? And we don't want Spotify to auto...
  • Vasil
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast eps spontaneously interrupted and replaced by different podcast

PlanPremiumCountryUSDeviceiPhone 13, iPhone 8My Question or IssueFor the past few days I'll start a podcast episode, which initially won't play from the speakers/headphones of the phone I am using even when I last used Spotify from the same device. E...

  • Casual Listener
  • Plan Premium Country US Device iPhone 13, iPhone 8 My Question or Issue For the past few days I'll start a podcast episode, which initially won't play from the speakers/headphones of the phone...
  • MihailY
  • Moderator
  • 709 Views
  • 2 replies
  • 0 likes
  • 709 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded icon is not being displayed for all songs

It is not fixed as they said.PlanPremiumCountrySWE DeviceSamsung Galaxy A12 and Windows 11Operating SystemWindows 11My Question or IssueAll songs are not displayed that is in playlists. Here is one example:

melvinwahlen_0-1718568788244.png melvinwahlen_2-1718568869598.png
  • Regular
  • It is not fixed as they said. Plan Premium Country SWE   Device Samsung Galaxy A12 and Windows 11 Operating System Windows 11 My Question or Issue All songs are not displayed that is ...
  • Vasil
  • Moderator
  • 614 Views
  • 6 replies
  • 0 likes
  • 614 Views
  • 6 replies
  • 0 likes

Playlist and Weird Profiles Issue

PlanPremium DuoCountryPhilippinesDeviceHuawie P30 My Question or Issue Hi, it's been a while since I logged-in using this account. While browsing on my playlists I noticed that there are playlist that I don't recognized and added, because of my curio...

  • Newbie
  • Plan Premium Duo Country Philippines Device Huawie P30   My Question or Issue   Hi, it's been a while since I logged-in using this account. While browsing on my playlists I noticed...
  • TanyaS
  • Rising Star 4
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Indication of songs that have been liked/hearted

.PlanPremiumCountryUSADeviceiPhone 14Operating SystemiOS My Question or IssueEver since I have downloaded the new update I know cannot see what songs I have hearted while scrolling in a playlist folder I have created. I am told with the new update th...

  • Visitor
  • . Plan Premium Country USA Device iPhone 14 Operating System iOS   My Question or Issue Ever since I have downloaded the new update I know cannot see what songs I have hearted while s...
  • AlejaR
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I determine what playlist a song is saved to?

Sometimes I will visit an album or a playlist and find that some of the songs have a check mark on them. This means that I have saved those songs to a playlist somewhere in my library. How can I reveal which playlist that song is saved to?

  • Regular
  • Sometimes I will visit an album or a playlist and find that some of the songs have a check mark on them. This means that I have saved those songs to a playlist somewhere in my library. How can I reve...
  • charmedbirds
  • Regular
  • 591 Views
  • 4 replies
  • 1 likes
  • 591 Views
  • 4 replies
  • 1 likes

Superuser Contribution refresh doesn't update

apple macbook pro(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use the spotify app on my macbook pro. The refresh function stopped working a few months ago. Is there a way to fix this issue?

  • Casual Listener
  • apple macbook pro (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use the spotify app on my macbook pro. The refresh function stopped working a few months ago. Is there...
  • AlejaR
  • Moderator
  • 171 Views
  • 3 replies
  • 0 likes
  • 171 Views
  • 3 replies
  • 0 likes

Superuser Contribution Dragging a playlist slightly moves it out of a folder

PlanFreeCountryFinlandDeviceiMac late 2015, Wacom Cintiq 27"QHDOperating System(macOS 12.7.5) This is the latest version available for this mac. My Question or IssueDragging a playlist inside a folder even a couple pixels moves it out of the encompas...

  • Regular
  • Plan Free Country Finland Device iMac late 2015, Wacom Cintiq 27"QHD Operating System (macOS 12.7.5) This is the latest version available for this mac.   My Question or Issue Dragging ...
  • Gliz
  • Regular
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to Custom Sort Public Playlists

Premium plan. Most up to date software.America.Relevant to both MacBook Air and iPhone 14 I have set the playlist order on the left column to “Custom Order” and I’ve ordered them the desired way I want them to show up on my profile, however, these ch...

  • Regular
  • ...esired way I want them to show up on my profile, however, these changes never reflect on the right column or in my Public Playlists on my profile. I’ve tried everything. I have a set of playlists that f...
  • rbt22
  • Regular
  • 270 Views
  • 6 replies
  • 0 likes
  • 270 Views
  • 6 replies
  • 0 likes

Solved!! Spotify keeps playing a blocked artist

Despite having over 11,000 likes songs Spotify always want to play Lily Allen to the point where I was sick of her music. I went to her artist page and blocked her but Spotify is still playing her music. I didn’t want to block Lily Allen in the first...

  • Newbie
  • Despite having over 11,000 likes songs Spotify always want to play Lily Allen to the point where I was sick of her music. I went to her artist page and blocked her but Spotify is still playing her mu...
  • 12125045323
  • Newbie
  • 234 Views
  • 2 replies
  • 2 likes
  • 234 Views
  • 2 replies
  • 2 likes

offline device limit

Plan:PremiumCountryturkey Deviceiphone 11 pro maxOperating System(iOS 16.6 My Question or Issuei cant download any songs from my playlist it says you have reached your offline device limit i logged out from my other phones but still didnt work i also...

  • Visitor
  • Plan:Premium Country turkey   Device iphone 11 pro max Operating System (iOS 16.6   My Question or Issue i cant download any songs from my playlist it says you have reached your o...
  • Not applicable
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Add a "play similar" function

When you search for a song and start playing it after the song is over Spotify will automatically fill the queue with similar songs according to its algorithm and start playing them.BUT, if you start playing a song from a list (your Liked Songs, for ...

  • Newbie
  • When you search for a song and start playing it after the song is over Spotify will automatically fill the queue with similar songs according to its algorithm and start playing them. BUT, if you sta...
  • sezzaj
  • Newbie
  • 1013 Views
  • 2 replies
  • 2 likes
  • 1013 Views
  • 2 replies
  • 2 likes

Remove news source from Your Daily Drive?

I love the new Your Daily Drive play list but I cannot tolerate Murdoch media, is there a way to permanently remove News.com.au from my playlist as a news source?Thankyou

  • Newbie
  • I love the new Your Daily Drive play list but I cannot tolerate Murdoch media, is there a way to permanently remove News.com.au from my playlist as a news source? Thankyou
  • spookums
  • Casual Listener
  • 6734 Views
  • 16 replies
  • 28 likes
  • 6734 Views
  • 16 replies
  • 28 likes

Superuser Contribution low Volume of local files

PlanPremiumCountryGermanyDeviceSamsung Galaxy S20 and S24Operating SystemAndroid My Question or IssueHello,I got serveral playlists including both local mp3 files and spotify songs.While runnig such playlists, volume of the local mp3 songs are much l...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S20 and S24 Operating System Android   My Question or Issue Hello, I got serveral playlists including both local mp3 files and spoti...
  • m1namoto
  • Casual Listener
  • 544 Views
  • 4 replies
  • 2 likes
  • 544 Views
  • 4 replies
  • 2 likes