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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54652 Views
  • 59 replies
  • 61 likes
  • 54652 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24246 Views
  • 44 replies
  • 28 likes
  • 24246 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120701 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120701 Views
  • 62 replies
  • 48 likes

Superuser Contribution Local files accidentally deleted

PlanPremiumCountryUnited KingdomDevice(iPhone 14 plus)My Question or IssueHi, a while back I accidentally deleted the local files playlist that Spotify creates for you to listen to local files, I have tried all methods to get this back, including loo...

  • Visitor
  • Plan Premium Country United Kingdom Device (iPhone 14 plus) My Question or Issue Hi, a while back I accidentally deleted the local files playlist that Spotify creates for you to listen to loca...
  • Vasil
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing playlist

Today 2 playlists created by me minus the likes disappearedPlan duoPremiumNA Device(Android 13)Operating System(Android) How do I get my missing playlist back? Never delete it doesn't show up in Recover Deleted Playlists It's not in my library anymor...

  • Newbie
  • Today 2 playlists created by me minus the likes disappeared Plan duo Premium NA   Device (Android 13) Operating System (Android)    How do I get my missing playlist back?&nbs...
  • Yordan
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

My Spotify library is old

Plan premiumCountryUnited States Operating Systemlatest ios My Question or IssueMy Spotify library is old and I hate all the songs in it, is there any way I can wipe it clean easily

  • Visitor
  • Plan premium Country United States  Operating System latest ios   My Question or Issue My Spotify library is old and I hate all the songs in it, is there any way I can wipe it clea...
  • Mitre226644
  • Roadie
  • 97 Views
  • 2 replies
  • 0 likes
  • 97 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playback gets paused every 30 seconds on any device I try to listen with

PlanPremium FamilyCountryUnited States DeviceDesktop, AndroidOperating SystemMac, Windows 10, Linux (Manjaro), Pixel 5 (Android 12) My Question or IssueEvery 30 seconds, no matter what device I use, music playback is stopped. I've tried turning on pr...

  • Casual Listener
  • Plan Premium Family Country United States   Device Desktop, Android Operating System Mac, Windows 10, Linux (Manjaro), Pixel 5 (Android 12)   My Question or Issue Every 30 second...
  • OGTV1up
  • Casual Listener
  • 56575 Views
  • 29 replies
  • 3 likes
  • 56575 Views
  • 29 replies
  • 3 likes

liked songs on free account just keeps on giving the loading prompt

When I try and access my liked songs it doesn't want to display my songs and just keeps on giving me the loading sign. I have logged and out; WIFI signal is very strong and no issues, but regardless of all my efforts it does not want to work.PlanFree...

  • Visitor
  • When I try and access my liked songs it doesn't want to display my songs and just keeps on giving me the loading sign. I have logged and out; WIFI signal is very strong and no issues, but regardless ...
  • osornios
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

The right version, please

Hi Spotify, can we please have the right (original) version of DJ Tons remix of Lady GAGA's 'Always remember us this way' back, instead of the boring version you have currently??? PLEASE, PLEASE, PLEASE, and with sucker on top Thanks in advance

  • Casual Listener
  • Hi Spotify, can we please have the right (original) version of DJ Tons remix of Lady GAGA's 'Always remember us this way' back, instead of the boring version you have currently??? PLEASE, PLEASE, PLE...
  • osornios
  • Spotify Star
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playing playlist backwards

I add (almost) every week new songs to my playlist. Would be nice if the playlist would start with the newest added songs. Or if there would be an option to play the playlist backwards.

  • Visitor
  • I add (almost) every week new songs to my playlist. Would be nice if the playlist would start with the newest added songs. Or if there would be an option to play the playlist backwards. 
  • Eni
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't recover my shared playlist even though others can see it

PlanPremiumCountryUnited States DeviceiPhone 11 My Question or IssueI created a private playlist that I shared with a friend a few years ago. ~A year ago, I accidentally unliked/deleted it. When I tried to recover it (within 90 days of accidentally d...

  • Visitor
  • ...an still see it. For some reason, he's not able to share it with me/make it public/add me back to it because it says that I'm the owner.    Any help would be much appreciated!
  • Maria
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Searching Liked Songs is Strange

Using an iPhone the search feature usually easily finds songs by artist or title BUT some songs it finds nothing but produces what took me a long time to figure out is part of Spotify and not an empty result; I get a + sign and then a word. I searche...

  • Regular
  • Using an iPhone the search feature usually easily finds songs by artist or title BUT some songs it finds nothing but produces what took me a long time to figure out is part of Spotify and not an empt...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

Can't Get Into My PRemium Account

PlanFree and premium (see below)CountryUSADevicesAndroid and iPhone mobile, HP laptop, Asus desktopOperating SystemVarious (see above) My Question or IssueI have a free and a premium account. I have been using the premium account for almost 8 years a...

  • Visitor
  • Plan Free and premium (see below) Country USA Devices Android and iPhone mobile, HP laptop, Asus desktop Operating System Various (see above)   My Question or Issue I have a free and a...
  • osornios
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution My most-used genre filter went missing

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21Operating SystemAndroid 14 My Question or IssueMy most-used genre filter when listening to my liked songs, K-pop, went missing recently. It is my understanding that you can have up to 15 genre fi...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy S21 Operating System Android 14   My Question or Issue My most-used genre filter when listening to my liked songs, K-pop, went ...
  • Maria
  • Moderator
  • 121 Views
  • 1 replies
  • 1 likes
  • 121 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't create custom order for Liked Songs

PlanPremium CountryUnited States DeviceLaptop (HP OMEN) Operating SystemWindows 10 My Question or IssueTitle. The "Custom Order" sort option for my Liked Songs playlist is supposed to let me create, well, a custom order; however, dragging and droppin...

  • Regular
  • Plan Premium   Country United States   Device Laptop (HP OMEN)   Operating System Windows 10   My Question or Issue Title.  The "Custom Order" sort option for my...
  • Odinnstorm
  • Casual Listener
  • 16958 Views
  • 34 replies
  • 65 likes
  • 16958 Views
  • 34 replies
  • 65 likes

Superuser Contribution [iOS] Duplicated songs: Issue when adding an entire album to a playlist

I tried to add wolf to my playlist by Tyler the creator and it added the whole album instead of only songs not previously added which is annoying as this used to be a feature available or working before

  • Regular
  • I tried to add wolf to my playlist by Tyler the creator and it added the whole album instead of only songs not previously added which is annoying as this used to be a feature available or working bef...
  • Novy
  • Moderator
  • 286 Views
  • 5 replies
  • 0 likes
  • 286 Views
  • 5 replies
  • 0 likes

Removed playlist

My Question or IssueHi, I have a question. I have a playlist in my library (not mine), but that playlist has been removed from spotify. And because it has been removed I can’t access it to remove it from my library. Does anyone know how I can fix thi...

  • Newbie
  •   My Question or Issue Hi, I have a question. I have a playlist in my library (not mine), but that playlist has been removed from spotify. And because it has been removed I can’t access it to ...
  • Billy-J
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Read playlists backward

Hello,I have some huge playlists with +300 songs. Sometimes I just wand to listen to the ones I've added recently without creating a new playlist or scroll down to a song to find where to begin.So, having a option (like repeat or random) will allow p...

  • Casual Listener
  • Hello, I have some huge playlists with +300 songs. Sometimes I just wand to listen to the ones I've added recently without creating a new playlist or scroll down to a song to find where to begin. S...
  • Korgahn
  • Casual Listener
  • 154 Views
  • 2 replies
  • 0 likes
  • 154 Views
  • 2 replies
  • 0 likes

My Spotify doesn't show any songs anymore

PlanFree/PremiumCountryUnited States, Santa ClaraDeviceAndroid Operating System Android My Question or IssueRecently I was listening to my music while painting and suddenly my Shopify doesn't play any songs anymore. I checked to see what's wrong and ...

  • Visitor
  • Plan Free/Premium Country United States, Santa Clara Device Android  Operating System  Android  My Question or Issue Recently I was listening to my music while painting and su...
  • Amayy
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't remove or hide songs from automated playlists

Just like the title says, I'm currently unable to remove songs from my release radar and discover weekly playlists. The small "-" button that I would normally use for this just doesn't exist anymore. This issue exists on my PC, phone and on the web a...

  • Regular
  • Just like the title says, I'm currently unable to remove songs from my release radar and discover weekly playlists. The small "-" button that I would normally use for this just doesn't exist anymore....
  • Hotstryker
  • Newbie
  • 6677 Views
  • 71 replies
  • 34 likes
  • 6677 Views
  • 71 replies
  • 34 likes

Superuser Contribution Skip songs in playlist?

Is it possible to mark songs in a playlist (you haven't made yourself) to be skipped when you're listening to this playlist? Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 1...

  • Visitor
  • Is it possible to mark songs in a playlist (you haven't made yourself) to be skipped when you're listening to this playlist?   Free/Premium Country   Device (iPhone 8, Samsung Galaxy ...
  • joseblas
  • Newbie
  • 3062 Views
  • 2 replies
  • 3 likes
  • 3062 Views
  • 2 replies
  • 3 likes

Superuser Contribution Re: Liked songs won't play in order

Hi there, having the same issue. Liked song now play like shuffle is enabled. Very annoying.... When i try to use your link i get "access denied" message.

  • Newbie
  • Hi there, having the same issue. Liked song now play like shuffle is enabled. Very annoying.... When i try to use your link i get "access denied" message.
  • Susan_GP
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs playlist out of sync across devices

PlanPremiumCountryUSA DeviceOneplus6 Android phone; Chromebook; MacBook ProOperating SystemLatest versions in call cases My Question or IssueThis weekend I spent a bunch of timing liking individual songs from my playlists and saved albums so they'd a...

  • Casual Listener
  • Plan Premium Country USA   Device Oneplus6 Android phone; Chromebook; MacBook Pro Operating System Latest versions in call cases   My Question or Issue This weekend I spent a bun...
  • yymmas
  • Newbie
  • 1931 Views
  • 2 replies
  • 1 likes
  • 1931 Views
  • 2 replies
  • 1 likes