Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54632 Views
  • 59 replies
  • 61 likes
  • 54632 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24217 Views
  • 44 replies
  • 28 likes
  • 24217 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120662 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120662 Views
  • 62 replies
  • 48 likes

Superuser Contribution Top recommendations for you albums tripled

PlanPremiumCountryEstoniaDeviceMacbook pro 2021Operating SystemVentura 13.5.1 Spotify for macOS (Apple Silicon)1.2.18.999.g9b38fc27 My Question or Issue For weeks already, my top recommended albums have been tripled. As you can see from the picture. ...

  • Regular
  • Plan Premium Country Estonia Device Macbook pro 2021 Operating System Ventura 13.5.1   Spotify for macOS (Apple Silicon) 1.2.18.999.g9b38fc27   My Question or Issue   For...
  • Kiril
  • Moderator
  • 368 Views
  • 6 replies
  • 0 likes
  • recommendations albums tripled bug
  • 368 Views
  • 6 replies
  • 0 likes

Superuser Contribution Transferring my Library (Liked Songs) to another Account [IN ORDER]

I'm running into an issue when I try to transfer my liked songs to another account using the method described by @Jemi here. I've created a playlist with all my Liked Songs using the method described without an issue. But I'm running into trouble whi...

  • Gig Goer
  • I'm running into an issue when I try to transfer my liked songs to another account using the method described by @Jemi here.   I've created a playlist with all my Liked Songs using the method ...
  • thorstenthorben
  • Regular
  • 7129 Views
  • 13 replies
  • 0 likes
  • 7129 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Create AI Playlist does not show up

PlanPremium StudentCountryUKDeviceSamsung Galaxy Operating SystemAndroidMy Question or IssueI have not been able to use the create AI playlist feature despite having a premium plan and living in the UK. Is this feature not available for student premi...

  • Casual Listener
  • Plan Premium Student Country UK Device Samsung Galaxy  Operating System Android My Question or Issue I have not been able to use the create AI playlist feature despite having a premium ...
  • MihailY
  • Moderator
  • 1015 Views
  • 3 replies
  • 0 likes
  • 1015 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unfollowed Podcasts Won’t Leave ‘New Episodes’ Section

PlanPremium (family)CountryAustraliaDeviceiPhone SEOperating SystemiOS 14.6 My Question or Issuehi, i have had a problem with the new episodes section of my spotify account. there’s a podcast i listened to a few episodes of and the unfollowed, but it...

  • Casual Listener
  •   Plan Premium (family) Country Australia Device iPhone SE Operating System iOS 14.6   My Question or Issue hi, i have had a problem with the new episodes section of my spotify a...
  • johannesgj
  • Music Fan
  • 7804 Views
  • 41 replies
  • 22 likes
  • 7804 Views
  • 41 replies
  • 22 likes

Superuser Contribution How can I manage the home page I pay a premium for?

Plan: Premium FamilyCountry: USADevice: iPhone 13, iPad Pro, MacBook ProOperating System: iOS 14.2.1 My Question or Issue: I pay a premium for Spotify. Yet I cannot figure out how to remove irrelevant information form my Home screen. Example I don't,...

  • Visitor
  • Plan: Premium Family Country: USA Device: iPhone 13, iPad Pro, MacBook Pro Operating System: iOS 14.2.1   My Question or Issue: I pay a premium for Spotify. Yet I c...
  • SJREID2020
  • Casual Listener
  • 200 Views
  • 2 replies
  • 1 likes
  • 200 Views
  • 2 replies
  • 1 likes

Superuser Contribution Shazam not syncing with Spotify

PlanPremiumCountry Device(iPhone 14 Pro) My Question or IssueMy Shazam are not syncing with Spotify on my iPhone. I have logged out, cleared cache, deleted authorization, and nothing works. Surprisingly, on my iPad it works. Everything is up to date....

  • Casual Listener
  • Plan Premium Country   Device (iPhone 14 Pro)     My Question or Issue My Shazam are not syncing with Spotify on my iPhone. I have logged out, cleared cache, deleted authoriza...
  • MartinT
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why are there multiple identical versions of some songs?

I primarily use the Windows desktop application, so I'm not sure if this is unique to that or not, but this is what I've had happen quite a few times: I'll like a song, be listening to a radio playlist for that same artist, and have an identical but ...

  • Newbie
  • I primarily use the Windows desktop application, so I'm not sure if this is unique to that or not, but this is what I've had happen quite a few times: I'll like a song, be listening to a radio playli...
  • seigfried
  • Newbie
  • 2677 Views
  • 6 replies
  • 4 likes
  • 2677 Views
  • 6 replies
  • 4 likes

All tracks in "Liked Songs" playlist gone on Android/Desktop app, only appears on Web App

PlanPremium StudentCountryPhilippinesDevicerealme GT Master, Acer Nitro 5Operating SystemAndrod 13, Windows 11 Pro My Question or IssueSo this issue only occured recently. I noticed my tracks on my Liked Songs playlist are gone, and I thought I lost ...

  • Casual Listener
  • Plan Premium Student Country Philippines Device realme GT Master, Acer Nitro 5 Operating System Androd 13, Windows 11 Pro   My Question or Issue So this issue only occured recently. I ...
  • Amayy
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Add to library
    Adding to library
    Liked Songs Playlist
    Missing liked songs
    My Liked Songs
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song liked twice. Unlike one, both gone

PlanPremiumCountryDenmark DevicePCOperating SystemWindows 10 My Question or IssueI have several occurences of the same song liked twice. When I unlike one, both are unliked and removed from my library.

  • Music Fan
  • Plan Premium Country Denmark   Device PC Operating System Windows 10   My Question or Issue I have several occurences of the same song liked twice. When I unlike one, both are un...
  • Jmirus
  • Regular
  • 7386 Views
  • 35 replies
  • 7 likes
  • 7386 Views
  • 35 replies
  • 7 likes

Superuser Contribution Select multiple playlists

PlanPremium DeviceMacbook Pro M1 Operating SystemmacOS My Question or IssueHow to select multiple playlists? I need that to easily manage a lot of them into folders (e. g. 10+ per folder). In the old design, I could do cmd+select (just like with song...

  • Newbie
  • Plan Premium   Device Macbook Pro M1   Operating System macOS   My Question or Issue How to select multiple playlists? I need that to easily manage a lot of them into folders...
  • Rosyrackard
  • Casual Listener
  • 429 Views
  • 2 replies
  • 3 likes
  • 429 Views
  • 2 replies
  • 3 likes

Superuser Contribution why can't I listen to the full songs?

when I click on a song, it only plays for 15 seconds on the chorus. PlanFreeCountryGermanyDevice(iPhone XS Max)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhy can't I listen to the full songs?

5D075CB5-419B-4261-94A6-DA40B5418F0A.jpeg
  • Casual Listener
  • when I click on a song, it only plays for 15 seconds on the chorus.    Plan Free Country Germany Device (iPhone XS Max) Operating System (iOS 10, Android Oreo, Windows 10,etc....
  • Reaper71717
  • Visitor
  • 19237 Views
  • 8 replies
  • 0 likes
  • 19237 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution I can't access any podcasts

PlanPremiumCountryEgyptDeviceAll devicesOperating SystemAndroid and Windows 10 My Question or IssueI can't access podcasts on any spotify instance. Not on my phone, PC client, or a web browser. The podcasts option is completely omitted from searches,...

  • Regular
  • Plan Premium Country Egypt Device All devices Operating System Android and Windows 10   My Question or Issue I can't access podcasts on any spotify instance. Not on my phone, PC client...
  • Susan_GP
  • Moderator
  • 1831 Views
  • 5 replies
  • 1 likes
  • 1831 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium subscription renewal problem

PlanPremiumCountryCzechia DeviceiPhone 12Operating SystemiOS 17.4.1 My Question or IssueAfter replacing of my Credit Card the payments stopped. I didn't use Spotify for few months. Now when I want to renew the payments, the iOS app does not allow me ...

  • Newbie
  • Plan Premium Country Czechia   Device iPhone 12 Operating System iOS 17.4.1   My Question or Issue After replacing of my Credit Card the payments stopped. I didn't use Spotify fo...
  • Maria
  • Moderator
  • 129 Views
  • 1 replies
  • 1 likes
  • 129 Views
  • 1 replies
  • 1 likes

Superuser Contribution how do i delete a deleted podcast episode from my playlist?

You know how when you go to add a song to a playlist on mobile, you can see how many songs and podcast episodes are in a playlist? I added a podcast episode to my playlist a while back, but it recently got deleted. However, when I go to add songs to ...

  • Visitor
  • You know how when you go to add a song to a playlist on mobile, you can see how many songs and podcast episodes are in a playlist? I added a podcast episode to my playlist a while back, but it recent...
  • MihailY
  • Moderator
  • 346 Views
  • 4 replies
  • 1 likes
  • 346 Views
  • 4 replies
  • 1 likes

How to remove all music on Liked Songs

PlanPremiumCountryPhilippinesDevicePCOperating SystemWindows 10 My Question or IssueHow to remove all songs under Liked Songs. I want to clean up

  • Visitor
  • Plan Premium Country Philippines Device PC Operating System Windows 10   My Question or Issue How to remove all songs under Liked Songs. I want to clean up
  • Amayy
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing a blend after being blocked

PlanPremiumCountryCADeviceiphone 14Operating Systemios 17.3My Question or IssueThis blend that was created before I was blocked by an ex, now only leads to an infinite loading screen and cant be removed? any help appreciated

  • Newbie
  •   Plan Premium Country CA Device iphone 14 Operating System ios 17.3 My Question or Issue This blend that was created before I was blocked  by an ex, now only leads to an infinite...
  • xxxxxxxxxxxxadadada
  • Newbie
  • 814 Views
  • 4 replies
  • 1 likes
  • 814 Views
  • 4 replies
  • 1 likes

spotify amount of songs in phone, website, and pc

the amount of songs in my liked songs specifically is not the same amount in my devices its all different. on my mobile phone the song amount is 1162 and on my pc its only 267. that's such a big difference pls fix this asap

  • Visitor
  • the amount of songs in my liked songs specifically is not the same amount in my devices its all different. on my mobile phone the song amount is 1162 and on my pc its only 267. that's such a big diff...
  • Amayy
  • Spotify Star
  • 111 Views
  • 1 replies
  • 1 likes
  • 111 Views
  • 1 replies
  • 1 likes

Superuser Contribution Moving songs from a playlist to Liked Songs

So I'm moving all of my songs from a playlist into my "Liked Songs". There are 1590 songs in that playlist, however when I highlight them all and move them to my "Liked" only 1560 appear in that area. What's going on? I really don't want to lose the ...

  • Casual Listener
  •   So I'm moving all of my songs from a playlist into my "Liked Songs".   There are 1590 songs in that playlist, however when I highlight them all and move them to my "Liked" only 1560 ap...
  • Vasil
  • Moderator
  • 232 Views
  • 5 replies
  • 1 likes
  • 232 Views
  • 5 replies
  • 1 likes