Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ribezaz
  • Roadie
  • 15997 Views
  • 12 replies
  • 17 likes
  • 15997 Views
  • 12 replies
  • 17 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 6687 Views
  • 18 replies
  • 19 likes
  • 6687 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95053 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95053 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240143 Views
  • 1149 replies
  • 42 likes
  • 240143 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3254 Views
  • 1 replies
  • 2 likes
  • 3254 Views
  • 1 replies
  • 2 likes

Superuser Contribution Use local files on playlists when available

I have Rush's entire discography on my phone, and have enabled Local Files on Spotify. So effectively, I can recreate the entire "Written by Neil Peart" playlist with my own local files. If I go into Offline Mode however, I will be unable to listen t...

  • Music Fan
  • I have Rush's entire discography on my phone, and have enabled Local Files on Spotify. So effectively, I can recreate the entire "Written by Neil Peart" playlist with my own local files. If I go into...
  • HellsBells24
  • Music Fan
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Takedown Notification" mail

hello I have received emails that my playlists have been removed."Hello,We have found the following content to be in violation of our content policies, and we have removed it. Please see our Spotify Terms and Conditions of Use for more information.(p...

  • Newbie
  • hello I have received emails that my playlists have been removed. "Hello, We have found the following content to be in violation of our content policies, and we have removed it. Please see our Sp...
  • ZeuxisofHerakleia
  • Casual Listener
  • 847 Views
  • 6 replies
  • 0 likes
  • 847 Views
  • 6 replies
  • 0 likes

Superuser Contribution Restore auto generated blend name

PlanFreeCountryBrazilDeviceiPhone 13Operating SystemiOS 15 My Question or IssueWhen a blend is created it is always synced with the number of members and their names.But when edited it became fixed and static forever.I want the blend name to be dynam...

  • Visitor
  • Plan Free Country Brazil Device iPhone 13 Operating System iOS 15   My Question or Issue When a blend is created it is always synced with the number of members and their names. But wh...
  • Susan_GP
  • Moderator
  • 74 Views
  • 1 replies
  • 1 likes
  • 74 Views
  • 1 replies
  • 1 likes

Superuser Contribution Delete an ALBUM from my taste

PlanPremiumCountryArgentinaDeviceSamsung A03Operating SystemAndroid 13 My Question or IssueHi!Last week we used my phone to listen (on repeat for 2 hours) to an album I don't really like. I forgot to turn on "Private Session" before listening. And no...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung A03 Operating System Android 13   My Question or Issue Hi! Last week we used my phone to listen (on repeat for 2 hours) to an album I don...
  • Mbazzano88
  • Regular
  • 592 Views
  • 3 replies
  • 2 likes
  • 592 Views
  • 3 replies
  • 2 likes

Superuser Contribution downloaded some songs on my PC and unable to hear them on my phone

Hello, I downloaded some songs on my PC and want to hear them on my phone, for some songs it´s working for example i can hear them in the gym but for others it´s not working and they are greyed out on my phone.Is there a fix to it I already watched l...

  • Casual Listener
  • Hello, I downloaded some songs on my PC and want to hear them on my phone, for some songs it´s working for example i can hear them in the gym but for others it´s not working and they are greyed out o...
  • Joan
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs disappeared from playlist

PlanPremiumCountryU.S.Device iPhone XOperating iOS 16My Question or IssueOn my “Liked Songs” playlist, most of the songs I’ve added since November 2022 are not showing up. I’ve tried turning my data on and off, turning my phone on and off, closing an...

  • Visitor
  • Plan Premium Country U.S. Device  iPhone X Operating  iOS 16 My Question or Issue On my “Liked Songs” playlist, most of the songs I’ve added since November 2022 are not showing up....
  • Joan
  • Moderator
  • 1456 Views
  • 4 replies
  • 2 likes
  • 1456 Views
  • 4 replies
  • 2 likes

Superuser Contribution Too frequent ads

I have been receiving the problem of too frequent ads of spotify premium and random singers and bands, which do not provide 30min ad free music. Seldom do I see the advertisement with 30min ad free music. Such disrupts the user experience on using sp...

  • Visitor
  • I have been receiving the problem of too frequent ads of spotify premium and random singers and bands, which do not provide 30min ad free music. Seldom do I see the advertisement with 30min...
  • Silentknight89
  • Visitor
  • 1475 Views
  • 8 replies
  • 2 likes
  • 1475 Views
  • 8 replies
  • 2 likes

Superuser Contribution Severe lag when doing literally anything with playlists

PlanPremiumCountryUSADeviceSamsung LaptopOperating SystemWindows 11 My Question or IssueI've been getting severe lag when trying to do literally anything with my playlists at all in Spotify. At first I thought it was an issue with one playlist I had-...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Laptop Operating System Windows 11   My Question or Issue I've been getting severe lag when trying to do literally anything with my playlists at...
  • AlejaR
  • Moderator
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

"not interested" button not working

I've hit "not interested" on several podcasts and audiobooks over the last few months but it hasn't stopped them from being recommended to me. What's going on? Is this a bug?

  • Music Fan
  • I've hit "not interested" on several podcasts and audiobooks over the last few months but it hasn't stopped them from being recommended to me. What's going on? Is this a bug?  
  • 84 Views
  • 0 replies
  • 1 likes
  • 84 Views
  • 0 replies
  • 1 likes

Superuser Contribution Release Radar Playlist has too many songs

PlanPremiumCountryUnited KingdomDeviceiPhone 13 Pro, Macbook 2021, Windows 10 PCOperating SystemiOS, Windows 10,etc. My Question or Issue I have fairly wide-ranging tastes and like a lot of individual songs by artists I've never heard of. I suspect t...

  • Visitor
  • Plan Premium Country United Kingdom Device iPhone 13 Pro, Macbook 2021, Windows 10 PC Operating System iOS, Windows 10,etc.   My Question or Issue   I have fairly wide-ranging ta...
  • Yordan
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not playable across platforms

PlanPremiumCountryNetherlandsDeviceLaptop + Samsung S20FEOperating SystemWindows 10 + Android My Question or IssueHi, Up until a couple of weeks ago, Local files on my laptop, which I put in playlist were also playable on my phone. However, since yes...

  • Newbie
  • Plan Premium Country Netherlands Device Laptop + Samsung S20FE Operating System Windows 10 + Android   My Question or Issue Hi, Up until a couple of weeks ago, Local files on my laptop...
  • Gollek
  • Visitor
  • 313 Views
  • 3 replies
  • 0 likes
  • Android
    cross platform
    Desktop
    local files
  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist no se muestra públicamente de ninguna manera?

Plan premium CountryMexico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHola! Mi problema es que a partir de ayer, las listas que hago en Spotify no se muestran p...

  • Visitor
  • ...r Issue Hola! Mi problema es que a partir de ayer, las listas que hago en Spotify no se muestran publicamente, y las listas que puse en "privado" y lo paso a "publicas" tampoco se estan mostrando en m...
  • AlejaR
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Library Stopped Showing All My Saved Albums

PlanPremiumCountryUSADeviceMacBook Pro mid 2019 (15 inch)Operating SystemmacOS Catalina My Question or IssueI have saved 100+ albums onto my Spotify library since using the service in 2017. I mean saving the entire album (hitting the heart icon for t...

  • Newbie
  • Plan Premium Country USA Device MacBook Pro mid 2019 (15 inch) Operating System macOS Catalina   My Question or Issue I have saved 100+ albums onto my Spotify library since using the s...
  • Susan_GP
  • Moderator
  • 4138 Views
  • 6 replies
  • 1 likes
  • Albums
    macbook pro
    not showing
    saved albums
    saved albums disappeared
  • 4138 Views
  • 6 replies
  • 1 likes

Superuser Contribution "Your Discover Weekly" playlist ruined by lullabies

PlanPremiumCountryUSDeviceiPhone 11 ProOperating SystemiOS 13.2 My Question or IssueI recently had a child and used my Spotify account to play lullabies for a few weeks (mostly soft harp & piano music.) This is now all that appears in my "Your Discov...

  • Visitor
  • Plan Premium Country US Device iPhone 11 Pro Operating System iOS 13.2   My Question or Issue I recently had a child and used my Spotify account to play lullabies for a few weeks (most...
  • Tsanguine
  • Music Fan
  • 5517 Views
  • 29 replies
  • 25 likes
  • 5517 Views
  • 29 replies
  • 25 likes

Superuser Contribution Accidentally deleted a collaborative playlist and now I can't rejoin.

I made a collaborative playlist a few years ago so me and some friends could add our music to it for going away on holiday. We've ended up keeping it going and I accidentally unlikely it, now I can't get back into it. It doesn't show up in my library...

  • Casual Listener
  • I made a collaborative playlist a few years ago so me and some friends could add our music to it for going away on holiday. We've ended up keeping it going and I accidentally unlikely it, now I can't...
  • Ivelina
  • Moderator
  • 3010 Views
  • 15 replies
  • 0 likes
  • 3010 Views
  • 15 replies
  • 0 likes

Solved!! Bug prevents one specific local song from being added to one specific playlist

DevicePCOperating SystemWindows 10My Question or IssueI just downloaded an album to add a specific song from to a Spotify playlist as a local file, which I do all the time. This time, I appear to have stumbled into a bug, however, as the song in ques...

  • Casual Listener
  • Device PC Operating System Windows 10 My Question or Issue I just downloaded an album to add a specific song from to a Spotify playlist as a local file, which I do all the time. This time, I...
  • DaGuitarPlayer
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why am I being recommended "Icons of Black LGBTQ+ Music"?

PlanPremiumCountryUSDeviceAndroidOperating SystemWindows My Question or IssueWhy am I being recommended "Icons of Black LGBTQ+ Music"? I don't listen to any music or podcasts that are remotely relevant to this category. I don't even have the option t...

  • Casual Listener
  • Plan Premium Country US Device Android Operating System Windows   My Question or Issue Why am I being recommended "Icons of Black LGBTQ+ Music"?   I don't listen to any music or...
  • MadmanOnWheels
  • Roadie
  • 2500 Views
  • 18 replies
  • 18 likes
  • 2500 Views
  • 18 replies
  • 18 likes

Superuser Contribution All my playlists have cleared out and my music is gone.

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17.2.1 My Question or IssueAll the titles and contents of my playlists are gone. The playlist titles reverted to original name and are still there so recovering playlists won't work since they we...

  • Newbie
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17.2.1   My Question or Issue All the titles and contents of my playlists are gone. The playlist titles reverted to origin...
  • Susan_GP
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Categories for Playlists

I, personally, have so many playlists - some of them pertain to similar moods, some do not. It would be amazing to have an option to categorize playlists - so if I wanted to listen to my study playlists, I could click on the category I labeled as "st...

  • Newbie
  • I, personally, have so many playlists - some of them pertain to similar moods, some do not. It would be amazing to have an option to categorize playlists - so if I wanted to listen to my study playli...
  • maxineeeee
  • Newbie
  • 1197 Views
  • 3 replies
  • 2 likes
  • Desktop
    Playlists
  • 1197 Views
  • 3 replies
  • 2 likes

Superuser Contribution Deleted playlist automatically starts playing when connected to bluetooth

PlanPremiumCountryUSaDeviceSamsung Galaxy 21+ Macbook Pro late 2016)Operating System Android Oreo My Question or Issue

  • Casual Listener
  • Plan Premium Country USa Device Samsung Galaxy 21+ Macbook Pro late 2016) Operating System  Android Oreo   My Question or Issue  
  • Eni
  • Moderator
  • 110 Views
  • 3 replies
  • 0 likes
  • 110 Views
  • 3 replies
  • 0 likes