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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • morth
  • Newbie
  • 2807 Views
  • 46 replies
  • 2 likes
  • 2807 Views
  • 46 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • Raibuookami
  • Newbie
  • 7116 Views
  • 76 replies
  • 10 likes
  • 7116 Views
  • 76 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 778 Views
  • 1 replies
  • 0 likes
  • 778 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist listening on mobile

I have the free version of spotify. When I use it on desktop, I can play a playlist as many times as I want. I've noticed on mobile, once a playlist is over, it plays recommended songs, but I cannot start the playlist again. I've closed the app out c...

  • Visitor
  • I have the free version of spotify.  When I use it on desktop, I can play a playlist as many times as I want.  I've noticed on mobile, once a playlist is over, it plays recommended songs,&n...
  • Lyubka
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Made for Me, Discover Weekly, Release Radar Playlists aren't updating with new songs

None of my playlists are updating or populating with new songs. Release Radar and Discover Weekly haven't been updated in a month. I listen to Spotify daily for about 10 hours a day driving for UPS and listening in offline mode all day because I driv...

  • Newbie
  • None of my playlists are updating or populating with new songs. Release Radar and Discover Weekly haven't been updated in a month.   I listen to Spotify daily for about 10 hours a day driving ...
  • njskalski
  • Visitor
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files

PlanPremiumCountryUnited States of AmericaDeviceiPhone Xr and ComputerOperating SystemIOS 16 and Windows 11My Question or IssueWhenever I put in local files it gives me two of the song and i would like to know how to fix it.

  • Newbie
  •   Plan Premium Country United States of America Device iPhone Xr and Computer Operating System IOS 16 and Windows 11 My Question or Issue Whenever I put in local files it gives me two ...
  • Yordan
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my playlists

I have a new phone device, how can I get back all my playlists created on my old phone.I thought I was logging into the same account, because it retrieved all my personal details, however none of my old playlists are listed. Is it possible I may have...

  • Newbie
  • I have a new phone device, how can I get back all my playlists created on my old phone. I thought I was logging into the same account, because it retrieved all my personal details, however none of m...
  • OscarDC
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

My playlists keep restarting  ,when I reopen spotify

PlanPremiumCountryPolandDevicecomputerOperating Systemwindows 11My Question or IssueWhen i stop listenning to music, my playlist is stoped in the middle. When i open spotify again, after song ends my playlist restarts and plays first song. I tried to...

  • Newbie
  •   Plan Premium Country Poland Device computer Operating System windows 11 My Question or Issue When i stop listenning to music, my playlist is stoped in the middle.  When i open s...
  • kaworu_bloodpaw
  • Roadie
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Shared playlist has disappeared for everyone and all devices.

PlanFreeCountryIndiaDevice(Nothing phone 1, , DELL G3 15 3579)Operating System( Android 12, Windows 10) My Question or IssueOne of my playlist has completely disappeared from my library. It was a shared playlist and none of the 3 shared accounts can ...

  • Casual Listener
  • Plan Free Country India Device (Nothing phone 1, , DELL G3 15 3579) Operating System ( Android 12, Windows 10)   My Question or Issue One of my playlist has completely disappeared from...
  • kaworu_bloodpaw
  • Roadie
  • 70 Views
  • 2 replies
  • 0 likes
  • 70 Views
  • 2 replies
  • 0 likes

Help with Removing Tracks from History and Algorithms

PlanPremiumMy Question or Issue My spotify is hooked up to my google home, so whenever my parents or guests visit they play a bunch of song i do not want on it. My suggestions are currently useless and the wrapped is also garbage. The only suggestion...

  • Newbie
  • Plan Premium My Question or Issue   My spotify is hooked up to my google home, so whenever my parents or guests visit they play a bunch of song i do not want on it.   My suggestion...
  • Amayy
  • Spotify Star
  • 112 Views
  • 4 replies
  • 2 likes
  • 112 Views
  • 4 replies
  • 2 likes

Superuser Contribution How to turn off Spotify playing random podcasts while listening to music

While trying to listen to music Spotify is auto playing podcasts after any song I listen too ends and turning off auto play doesn't fix it. If I'm listening to a music playlist I don't want it auto playing podcasts.

  • Visitor
  • While trying to listen to music Spotify is auto playing podcasts after any song I listen too ends and turning off auto play doesn't fix it. If I'm listening to a music playlist I don't want it auto p...
  • Alex
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Wellness songs turned into elevator music!

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 14.7.1 My Question or IssueI’ve been listening to Daily Wellness for a little over a year and I love it! Recently, though, I’ve noticed the songs are all very weird, instrumentals. I normally jus...

  • Casual Listener
  • Plan Premium Country US Device iPhone 11 Operating System iOS 14.7.1   My Question or Issue I’ve been listening to Daily Wellness for a little over a year and I love it! Recently, th...
  • Elizabeth86
  • Visitor
  • 2220 Views
  • 26 replies
  • 5 likes
  • daily wellness
    Playlist
  • 2220 Views
  • 26 replies
  • 5 likes

Superuser Contribution Local File Artwork not appearing on phone

PlanPremiumCountryUkDeviceMacBook Air and IPhone 11My Question or IssueI have got some local files and synced them to my phone. However, only half of the files have cover art on my phone, despite them all having cover set on my MacBook. This occurs e...

  • Newbie
  • Plan Premium Country Uk Device MacBook Air and IPhone 11 My Question or Issue I have got some local files and synced them to my phone. However, only half of the files have cover art on my phon...
  • 831ktmr
  • Casual Listener
  • 154 Views
  • 3 replies
  • 0 likes
  • 154 Views
  • 3 replies
  • 0 likes

Links broken to my own playlists

PlanPremiumCountryUSADeviceDesktop & iPhone 8 plus My Question or IssueHello! I have been keeping links to a few huge playlists I have made each year because they hold everything I have discovered each the year. I am very sad though because even thou...

  • Newbie
  • Plan Premium Country USA Device Desktop & iPhone 8 plus     My Question or Issue Hello! I have been keeping links to a few huge playlists I have made each year because they hol...
  • HalfNathan
  • Roadie
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to set playlists private by default on mobile? -they are private on desktop but public on the ap

Device(iPhone 12)Operating System(iOS 15) Why the desktop version of spotify seems to be a completely different service from the mobile??This time my issue is the fact that i've set the option to make all playlists private by default on the desktop a...

  • Newbie
  • Device (iPhone 12) Operating System (iOS 15)   Why the desktop version of spotify seems to be a completely different service from the mobile?? This time my issue is the fact that i've...
  • joshwein
  • Visitor
  • 2467 Views
  • 10 replies
  • 3 likes
  • default
    Mobile
    option
    Private playlist
  • 2467 Views
  • 10 replies
  • 3 likes

Playlist got Taken down

PlanPremiumCountryUSADeviceN/AOperating SystemN/A My Question or IssueReposting my unsolved issue: https://community.spotify.com/t5/Your-Library/Playlist-got-taken-down/td-p/5487413

  • Gig Goer
  • Plan Premium Country USA Device N/A Operating System N/A   My Question or Issue Reposting my unsolved issue: https://community.spotify.com/t5/Your-Library/Playlist-got-taken-down/...
  • kaworu_bloodpaw
  • Roadie
  • 98 Views
  • 3 replies
  • 0 likes
  • 98 Views
  • 3 replies
  • 0 likes

Rihanna’s albums aren’t available in Georgia

Rihanna’s albums ‘Unapologetic’ and ‘Talk That Talk’ aren’t available in Georgia

  • Newbie
  • Rihanna’s albums ‘Unapologetic’ and ‘Talk That Talk’ aren’t available in Georgia
  • Jose_M
  • Spotify Star
  • 143 Views
  • 1 replies
  • 2 likes
  • 143 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Link to Your Library not working in desktop app

Plan: Premium FamilyCountry: UK Device: Macbook Pro 2020Operating System: macOS Big Sur My Question or IssueSince this morning, clicking on 'Your Library' in the desktop app on this computer produces an error "Something went wrong. Try reloading the ...

  • Regular
  • Plan: Premium Family Country: UK   Device: Macbook Pro 2020 Operating System: macOS Big Sur   My Question or Issue Since this morning, clicking on 'Your Library' in the des...
  • ottomancer
  • Regular
  • 357 Views
  • 13 replies
  • 1 likes
  • 357 Views
  • 13 replies
  • 1 likes

Superuser Contribution Liked list doesn’t have enhanced

Premium planUSiPhone 13iOS 16.2my liked list doesn’t have an enhanced button, but all my other lists do. My friends have the enhanced button on their liked list, but not on every single playlist. Why?II’ve done a log out and clean install

  • Newbie
  • Premium plan US iPhone 13 iOS 16.2 my liked list doesn’t have an enhanced button, but all my other lists do. My friends have the enhanced button on their liked list, but not on every single p...
  • Joan
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!! Can a track be removed from my history?

I would like to remove a song from my Spotify history as it's kind of messing things up. A few weeks ago, I accidentally played a song about 40 times in a row. Since then, it regularly appears among the top tracks of my On Repeat playlist. I have nev...

  • Casual Listener
  •  I would like to remove a song from my Spotify history as it's kind of messing things up.   A few weeks ago, I accidentally played a song about 40 times in a row. Since then, it regularly...
  • Stucumber
  • Casual Listener
  • 370 Views
  • 2 replies
  • 1 likes
  • 370 Views
  • 2 replies
  • 1 likes

Superuser Contribution Lost the whole library when joining a family-subscription

Hi!I just joined a family-subscription and sadly lost the whole library that I've been working on for the past 12 years... I have checked everywhere, even the "recover playlist", but it seems like everything just got deleted. It's so heartbreaking be...

  • Visitor
  • Hi! I just joined a family-subscription and sadly lost the whole library that I've been working on for the past 12 years... I have checked everywhere, even the "recover playlist", but it seems like ...
  • Lyubka
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preventing Duplicates via Web Player

PlanPremiumCountryUnited StatesDeviceDell OptiPlex 7020 Desktop ComputerOperating SystemWindows 10 My Question or IssueHello, Please implement a feature to the web player (similar to what's on the desktop app) which prompts the user that a song you'r...

  • Newbie
  • Plan Premium Country United States Device Dell OptiPlex 7020 Desktop Computer Operating System Windows 10   My Question or Issue Hello,   Please implement a feature to the web p...
  • Lyubka
  • Moderator
  • 290 Views
  • 4 replies
  • 1 likes
  • duplicate
    Duplicate Song
    Duplicate Songs
    Duplicated
    duplicates
  • 290 Views
  • 4 replies
  • 1 likes