Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • ics28004
  • Newbie
  • 3178 Views
  • 13 replies
  • 20 likes
  • Connect
    JAM
  • 3178 Views
  • 13 replies
  • 20 likes

Desktop: New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes it easier and faster to collect and retrieve all types of content, bringing new features to desktop that y...

Sidebar Tips.png Compact Library Layout.png Compact Layout.png Sidebar List Options.png
  • Spotify Star
  • Spotify Star
  • reg091
  • Casual Listener
  • 79535 Views
  • 907 replies
  • 37 likes
  • 79535 Views
  • 907 replies
  • 37 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • Purple110
  • Newbie
  • 138459 Views
  • 824 replies
  • 33 likes
  • 138459 Views
  • 824 replies
  • 33 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2046 Views
  • 1 replies
  • 2 likes
  • 2046 Views
  • 1 replies
  • 2 likes

Local files playlist does not appear

PlanPremium FamilyCountryUSADeviceiPhone SE 2022Operating SystemiOS 10 My Question or IssueI am trying to add my local files to Spotify, but the local files playlist doesn’t show up on my account. The Spotify folder shows up in my Files app. I can ad...

  • Visitor
  • Plan Premium Family Country USA Device iPhone SE 2022 Operating System iOS 10   My Question or Issue I am trying to add my local files to Spotify, but the local files playlist doesn’t ...
  • Amayy
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Why does Spotify delete my songs and then not redownload them?

All my songs were deleted and now they won’t redownload. Tried reinstalling the app, deleting cache, turn phone on and off.

  • Visitor
  • All my songs were deleted and now they won’t redownload. Tried reinstalling the app, deleting cache, turn phone on and off.
  • Amayy
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Too many steps to add music into playlist!

Too many steps to add music into playlist!we need to click"+", and its default to add into Liked music-> Change-> other playlists -> confirm.

  • Casual Listener
  • Too many steps to add music into playlist! we need to click"+", and its default to add into Liked music-> Change-> other playlists -> confirm.
  • Eni
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Radio] Radio algorithim still sucks - same songs are still playing.

Hey there!Since it's nearly 2021, and it's been a hard year, do you think you guys could finally fix the **bleep**ing radio algorithms? It's been like this forever. Forget all the features you don't add; Forget all the bugs you don't fix: I just want...

  • Roadie
  • Hey there! Since it's nearly 2021, and it's been a hard year, do you think you guys could finally fix the **bleep**ing radio algorithms?   It's been like this forever.   Forget all...
  • Peaceout12344
  • Visitor
  • 8626 Views
  • 37 replies
  • 67 likes
  • Radio
  • 8626 Views
  • 37 replies
  • 67 likes

Superuser Contribution Liked Songs accidentally sorted wrong

PlanPremiumCountryGermanyDeviceLaptopOperating SystemWindows 11 My Question or IssueI accidentally selected all liked songs and dragged them into the library on the left side. Now suddenly all my liked songs are sorted wrong. Can I change/undo that? ...

  • Newbie
  • Plan Premium Country Germany Device Laptop Operating System Windows 11   My Question or Issue I accidentally selected all liked songs and dragged them into the library on the left...
  • Dama312
  • Visitor
  • 90 Views
  • 2 replies
  • 0 likes
  • 90 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do I view my list of songs for an artist instead of their discography?

How do I view my list of songs for an artist instead of their discography? I've added the 7 Bowie songs I like to my library by clicking the heart icon, however when I search for Bowie in my library, all I see is his Popular tracks followed by his en...

  • Casual Listener
  • How do I view my list of songs for an artist instead of their discography? I've added the 7 Bowie songs I like to my library by clicking the heart icon, however when I search for Bowie in my library,...
  • andreaseas
  • Newbie
  • 245 Views
  • 4 replies
  • 0 likes
  • 245 Views
  • 4 replies
  • 0 likes

Superuser Contribution Album is removed how kan i change the song to an other album

PlanPremiumCountryNetjerlandsDeviceIphone 14 pro , mac mini, macbookOperating System(iOS 16, mac os 13.4) My Question or IssueSpotify has removed a compilation album its songs are on other albums how can I restore my playlist that he looks at another...

  • Newbie
  • Plan Premium Country Netjerlands Device Iphone 14 pro , mac mini, macbook Operating System (iOS 16, mac os 13.4)   My Question or Issue Spotify has removed a compilation album its song...
  • MihailY
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Hide specific explicit words in songs

I love Spotify, but my parents have certain obligations I must uphold in order to use it. I cannot listen to songs with the n-word in them. They are okay with other curse words, but not this one and understandably so. I’m sure there are other parents...

  • Regular
  • I love Spotify, but my parents have certain obligations I must uphold in order to use it. I cannot listen to songs  with the n-word in them. They are okay with other curse words, but not this on...
  • 1ScottyB1
  • Visitor
  • 524 Views
  • 2 replies
  • 1 likes
  • 524 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution [Android] Local Files unusable in its current state

PlanPremium CountryCanada DeviceSamsung Galaxy My Question or IssueSo I was going to buy a few new albums like I usually do, decided to try Premium as I've always thought the free experience was awful mostly with it never playing the song or album yo...

  • Casual Listener
  • Plan Premium   Country Canada   Device Samsung Galaxy    My Question or Issue So I was going to buy a few new albums like I usually do, decided to try Premium as I've al...
  • Notgnihtrow
  • Casual Listener
  • 134 Views
  • 2 replies
  • 0 likes
  • 134 Views
  • 2 replies
  • 0 likes

Superuser Contribution Same artist keeps appearing on Release Radar even after pressing the I don't like (artist) button.

Every week, I'm always excited to listen to new songs from my favorite artists on my Release Radar, but there's always this one artist that I don't really like. I would press the I don't like (artist) button, but they always appear the week after. Sp...

  • Regular
  • Every week, I'm always excited to listen to new songs from my favorite artists on my Release Radar, but there's always this one artist that I don't really like. I would press the I don't like (artist...
  • andywaite1
  • Newbie
  • 1568 Views
  • 10 replies
  • 1 likes
  • 1568 Views
  • 10 replies
  • 1 likes

Superuser Contribution Collaborative playlist option disappeared

My Question or IssueI am using the desktop windows 10 and mobile Android app - and on all platforms the option to make a playlist collaborative has disappeared, please help get it back. It is only showing option to invite collaborator but when I add ...

  • Casual Listener
  • My Question or Issue I am using the desktop windows 10 and mobile Android app - and on all platforms the option to make a playlist collaborative has disappeared, please help get it back.  It i...
  • TFuerte
  • Newbie
  • 38899 Views
  • 71 replies
  • 7 likes
  • 38899 Views
  • 71 replies
  • 7 likes

Superuser Contribution Following count displaying incorrectly.

PlanPremiumCountryThailand Device(iPhone 11 Pro)Operating System(iOS 14.4) Hi! I need some help with an apparent bug. My following count is displayed incorrectly on my phone app profile. Following and followers count show up as identical numbers (19 ...

  • Newbie
  • Plan Premium Country Thailand   Device (iPhone 11 Pro) Operating System (iOS 14.4)   Hi! I need some help with an apparent bug. My following count is displayed incorrectly on my p...
  • Susan_GP
  • Moderator
  • 1171 Views
  • 5 replies
  • 0 likes
  • 1171 Views
  • 5 replies
  • 0 likes

Putting Windows 10 into sleep mode will clear queue

PlanPremium Family PlanCountryScotlandDeviceDesktop PCOperating SystemWindows 10Spotify VersionSpotify for Windows1.2.3.1115.gd61a8f5cMy Question or IssueI had been following the topic on closing the desktop app would clear the queue and figured the ...

  • Regular
  • Plan Premium Family Plan Country Scotland Device Desktop PC Operating System Windows 10 Spotify Version Spotify for Windows 1.2.3.1115.gd61a8f5c My Question or Issue I had been follow...
  • Rigsby1
  • Gig Goer
  • 217 Views
  • 3 replies
  • 2 likes
  • 217 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution How to remove an empty podcast?

I added a podcast to my library, but the creator removed all episodes. Now when I click on it, I see notification about internet connection. I cannot remove it from my library and it's really annoying for me, because I like to have it well organized.

  • Casual Listener
  • I added a podcast to my library, but the creator removed all episodes. Now when I click on it, I see notification about internet connection. I cannot remove it from my library and it's really annoyin...
  • emilithium
  • Visitor
  • 8730 Views
  • 9 replies
  • 1 likes
  • 8730 Views
  • 9 replies
  • 1 likes

What does the green dot to the right of episodes mean?

Recently I noticed a green dot to the right of certain episodes and it doesn't let me play them. What does the green dot signify and how can I play the episodes?

  • Newbie
  • Recently I noticed a green dot to the right of certain episodes and it doesn't let me play them. What does the green dot signify and how can I play the episodes?
  • Amayy
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution STOP RECOMMENDED SONGS ON SPOTIFY APP

I DO NOT WANT RECOMMENDED SONGS ON MY APP. I DO NOT WANT RANDOM SONGS BEING PLAYED DURING MY WORKOUT AS THAT ONLY FRUSTRATES ME INSTEAD OF MOTIVATES ME. REMOVE ALL RECOMMENDED SONGS FROM MY APP AND STOP RECOMMENDEDING SONGS

  • Visitor
  • I DO NOT WANT RECOMMENDED SONGS ON MY APP. I DO NOT WANT RANDOM SONGS BEING PLAYED DURING MY WORKOUT AS THAT ONLY FRUSTRATES ME INSTEAD OF MOTIVATES ME. REMOVE ALL RECOMMENDED SONGS FROM MY APP AND ...
  • Not applicable
  • 171 Views
  • 2 replies
  • 1 likes
  • 171 Views
  • 2 replies
  • 1 likes

Superuser Contribution 30 song Download not Completed 1 Song left, But song not another Download

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Iphone - spotify downloading 567 items

Hi there,when I go into my library on the top it says it is downloading almost 600 items. I never requested this and its not going away. The number keeps changing too.Can anyone help please? Thank you

  • Visitor
  • Hi there, when I go into my library on the top it says it is downloading almost 600 items. I never requested this and its not going away. The number keeps changing too. Can anyone help please? Than...
  • Billy-J
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Non si vedono i miei ascolti recenti anche se non li ho bloccati

Ho il piano gratuito, scrivo dall'Italia, sistema operativo Android, su due dispositivi diversi (un Samsung e un Redmi Note 10S) incontro questo lo problema e anche chi vede il mio profilo dal suo mi conferma la questione. Non ho cliccato né per la s...

  • Visitor
  • Ho il piano gratuito, scrivo dall'Italia, sistema operativo Android, su due dispositivi diversi (un Samsung e un Redmi Note 10S) incontro questo lo problema e anche chi vede il mio profilo dal suo mi...
  • Joan
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist "based on" my own playlist

Hello, I'm using version 8.8.40.470. I'm wondering what the deal is when I choose a playlist from my library, which I've created, spotify then chooses to play what's called a: Playlist based on your playlist. Why won't it just play the playlist I sel...

  • Casual Listener
  • Hello,   I'm using version 8.8.40.470. I'm wondering what the deal is when I choose a playlist from my library, which I've created, spotify then chooses to play what's called a: Playlist based...
  • MihailY
  • Moderator
  • 144 Views
  • 3 replies
  • 0 likes
  • 144 Views
  • 3 replies
  • 0 likes