Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueAlright I have a hard one here. I followed a playlist that someone else created and one day recently (maybe a month ago). It randomly disappeared from my saved playlists. M...
I’ve got a problem with my favourite song library. in preview it says that I have added 66 songs. When I open library only the 11 songs are shown, which I added in real deleting the complete list does not help to solve. I can say that I created my ac...
I have playlists and podcasts in my library that were deleted by the creator. The playlists and podcasts won't open or let me delete them. Please help
Plan Premium Country USA Device iPhone 6 Operating System iOS 12 My Question or Issue I’ve had this app for maybe 2 years now and I have never been able to rearrange my songs in a playlist. When I look up a solution it says to click the three dots on...
I observed that many liked song are not liked anymore without operation by myself
PlanPremiumCountryHungaryDeviceiPhone 15 Pro MaxOperating SystemiOS 17.7Spotify Version8.9.82 My Question or IssueThe "scroll bar" is missing again after an update.As reference link and link were the same issue and both of them are old or solved henc...
PlanPremium (Family)CountryRussiaDevicedoesn't matter My Question or IssueSecond week in a row no Discover Weekly playlist for me (I do get Release Radar). A couple of my friends are saying the same. Is this a confirmed issue?
PlanPremium DeviceAndroid 14 mobile app, web player (Chrome), windows 10 spotifyOperating SystemAndroid 14, Windows 10 My Question or IssueWhenever I try to remove a playlist from my library, it shows the icon to add the playlist again and in a secon...
I added a podcast to my library, but the creator removed all episodes. Now when I click on it, I see notification about internet connection. I cannot remove it from my library and it's really annoying for me, because I like to have it well organized.
I love discovering new music, and I hate listening to the same song more than three times. And considering the vast wealth of songs on Spotify, I shouldn't need to. Discover Weekly plays the same songs all week, and crosses all the genres I listen to...
A mí me ha estado dando unos problemas la aplicación actualmente tengo una suscripción familiar pero tengo un problema la aplicación osea solo en mi cuenta no me deja descargar las músicas,ya eliminé la aplicacion,le borre cache,cerré seccion en todo...
I have a private playlist with one other collaborator. I am the owner of the playlist. Does Spotify notify the collaborator when I delete the playlist? Does Spotify notify the collaborator when I remove them from the playlist?
PlanPremiumCountryUnited StatesDevice(iPhone 13, HP Laptop)Operating System(iOS 10, Windows 10) My Question or IssueI can't seem to download my local files from my laptop onto my phone. I've tried putting them on the same network and am able to add m...
PlanFamily planCountryNorwayDevicePCOperating SystemWindows 11 My Question or IssueWe have a family plan. When I log in with me (Plan manager) I get an error saying something went wrong. I can play music by clicking the play button, but I dont see an...
Greetings. All my playlists peaked at just over 29h, but one of my playlists peaked at 27h and 25 minutes. Even though the app was updated yesterday, I had this problem. I always put the same number of songs on my playlists, but on this playlist they...
PlanPremium DeviceChrome Browser Operating SystemSpotify Web How can I play local files on Spotify Web?
PlanPremiumCountryGermanyDevice(iPhone 15 Pro)Operating System(iOS 18.0.1.) My Question or Issue Hi everyone, I’m experiencing an issue with Spotify on my iPhone 15 Pro. The app is not loading my library, and it’s not playing any music. Also, the sea...
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoGrátis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016)Sistema operacional(iOS 10, Android O...
The heart symbol is gone and it was very useful. Now I don’t know which songs in albums I enjoy. Fix this
Any time I click on the add to playlist button and I want to search a specific song or artist it keeps telling me to refresh and nothing ever loads.