Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Hiding songs in a Blend playlist doesn't prevent the song from being played (iPhone 7 iOS 15.0, Pixel 5 Android 11, 2019 MacBook Pro macOS Big Sur 11.6). It also doesn't hide the song for all users of the playlist. This is annoying especially conside...
Hiding songs in a Blend playlist doesn't prevent the song from being played (iPhone 7 iOS 15.0, Pixel 5 Android 11, 2019 MacBook Pro macOS Big Sur 11.6). It also doesn't hide the song for all users o...
Spotify Legend
1539 Views
5 replies
1 likes
PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 14.7.1 My Question or IssueYesterday, I created a new playlist. I attempted to make it private, but because I wasn't connected to wifi/data, I got an error message saying that this wasn't poss...
Plan Premium Country Canada Device iPhone 8 Operating System iOS 14.7.1 My Question or Issue Yesterday, I created a new playlist. I attempted to make it private, but because I wasn't...
Moderator
952 Views
1 replies
0 likes
hi, I've seen this posted somewhere else but the issue never got clarified. There is an artist shown on all my devices that I don't recall having listened to more than once or twice, and this most likely due to the autoplay feature. It is there every...
hi, I've seen this posted somewhere else but the issue never got clarified. There is an artist shown on all my devices that I don't recall having listened to more than once or twice, and thi...
Regular
1010 Views
2 replies
0 likes
PlanPremiumCountry Brasil DeviceNotebook ASUSOperating SystemWin 8.1 My Question or Issue
Plan Premium Country Brasil Device Notebook ASUS Operating System Win 8.1 My Question or Issue
Spotify Legend
413 Views
1 replies
0 likes
Semana passada eu estive escutando a playlist "Descobertas da Semana". São músicas muito legais, entretanto, por um descuido, eu não salvei nenhuma delas. Essa semana, obviamente, as músicas foram trocadas e não consigo mais achá-las no meu histórico...
Semana passada eu estive escutando a playlist "Descobertas da Semana". São músicas muito legais, entretanto, por um descuido, eu não salvei nenhuma delas. Essa semana, obviamente, as músicas foram tr...
Casual Listener
5202 Views
5 replies
0 likes
So, more than Playlist, I like to have everything under liked songs (as it was very long time ago). However, I would like to suggest an option to ad all songs from an album to liked songs in one touch. Currently you can like the album, but that does ...
So, more than Playlist, I like to have everything under liked songs (as it was very long time ago). However, I would like to suggest an option to ad all songs from an album to liked songs in one touc...
Spotify Legend
5321 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEverything else works just fine, even the older local files that I've downloaded like a year ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Everyth...
Spotify Legend
2145 Views
6 replies
0 likes
PlanPremiumCountryFranceDeviceAll my devices (Windows 10, Samsung A51, PS4)Operating SystemWindows,Android My Question or IssueHello, when I create a playlist and I add my favorite songs to it, when I come back to the playlist I created, the tracks T...
Plan Premium Country France Device All my devices (Windows 10, Samsung A51, PS4) Operating System Windows,Android My Question or Issue Hello, when I create a playlist and I add my fa...
Regular
3805 Views
6 replies
0 likes
PlanPremiumCountryNetherlandsDeviceiPhone XrOperating SystemiOS15 My Question or IssueI have ignored a couple of artists (about a week ago), but their albums are still being recommended to me. I thought Spotify took great pride in their recommendatio...
Plan Premium Country Netherlands Device iPhone Xr Operating System iOS15 My Question or Issue I have ignored a couple of artists (about a week ago), but their albums are still being ...
Gig Goer
665 Views
2 replies
0 likes
PlanPremiumCountry DeviceOnePlus 5TOperating SystemAndroid 10 My Question or IssueMissing my Top Songs 2020 playlistIt's not available when I search to recover deleted playlists either. Is there anyway to make it appear again?
Plan Premium Country Device OnePlus 5T Operating System Android 10 My Question or Issue Missing my Top Songs 2020 playlist It's not available when I search to recover deleted...
Spotify Star
1112 Views
1 replies
0 likes
I make so many playlists, but it's gotten to the point where I have a ton in my library and it's hard to find the one I'm looking for. I think it's be awesome to have a feature to sort playlists into folders. Users could "create a folder" and add pla...
I make so many playlists, but it's gotten to the point where I have a ton in my library and it's hard to find the one I'm looking for. I think it's be awesome to have a feature to sort playlists into...
Spotify Legend
527 Views
1 replies
0 likes
PlanPremiumCountryPortugalDevice(iPhone 6, Laptop)Operating System(iOS 12, Windows 10) My Question or IssueWhen I go to the Made for You tab, I can't find the Discover Weekly playlist. There are daily mixes, artist mixes, genre mixes, decade mixes, u...
Plan Premium Country Portugal Device (iPhone 6, Laptop) Operating System (iOS 12, Windows 10) My Question or Issue When I go to the Made for You tab, I can't find the Discover Weekly...
Visitor
13495 Views
16 replies
1 likes
PlanPremiumCountryBangladeshDevice(OnePlus 6, PC)Operating System(Android, Windows) My Question or IssueWhy are songs getting removed from verified artists?
Plan Premium Country Bangladesh Device (OnePlus 6, PC) Operating System (Android, Windows) My Question or Issue Why are songs getting removed from verified artists?
Spotify Star
692 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid R (11) My Question or IssueEvery time I go to play a song from a playlist in a subfolder, Spotify immediately puts that subfolder on the top of the others within the same ...
Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android R (11) My Question or Issue Every time I go to play a song from a playlist in a subfolder, Spoti...
Spotify Star
535 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 6s PlusOperating SystemiOS 15 I’ve always been able to use local files on Spotify perfectly fine in the past with no issue and everything would sync immediately but recently it’s been acting up a lot. I’ve ...
Plan Premium Country United States Device iPhone 6s Plus Operating System iOS 15 I’ve always been able to use local files on Spotify perfectly fine in the past with no issue a...
Spotify Star
3158 Views
1 replies
0 likes
I've deleted "local-files.bnk" as per multiple suggestions, restarted Spotify, restarted my computer, and the song, it's one song, that I'm trying to delete keeps popping up. It won't go away. Very annoying, is there any solution to this?
I've deleted "local-files.bnk" as per multiple suggestions, restarted Spotify, restarted my computer, and the song, it's one song, that I'm trying to delete keeps popping up. It won't go away. Very a...
Spotify Legend
1170 Views
7 replies
0 likes
PlanFreeCountryGermanyDeviceGoogle Pixel 4a, Spotify App on Windows Operating SystemAndroid 11, Windows 10 Pro 21H1 My Question or IssueSo for a few weeks now, whatever songs or playlists I listen to, the usual 8 recent playlists don't update, instea...
Plan Free Country Germany Device Google Pixel 4a, Spotify App on Windows Operating System Android 11, Windows 10 Pro 21H1 My Question or Issue So for a few weeks now, whatever ...
Newbie
5866 Views
13 replies
6 likes
PlanPremiumCountryUSADeviceiPhone XWindows PCOperating SystemiOS 15.0Windows 10My Question or IssueLocal files work fine on my PC, but I am unable to sync my local files with my iPhone. I've gone through all of the steps on all of the troubleshooting...
Plan Premium Country USA Device iPhone X Windows PC Operating System iOS 15.0 Windows 10 My Question or Issue Local files work fine on my PC, but I am unable to sync my local files with my...
Spotify Legend
980 Views
3 replies
0 likes
