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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 159448 Views
  • 68 replies
  • 69 likes
  • 159448 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Kiddnextdoor
  • Visitor
  • 45380 Views
  • 60 replies
  • 30 likes
  • 45380 Views
  • 60 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138118 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138118 Views
  • 63 replies
  • 48 likes

Superuser Contribution Can’t join family mix

As you can see from the title, I can’t join my family mix. When I use the Spotify app and press “Join family mix” nothing happens. On the website I just see a message that reads something like “An error has happened, please try again later”. It’s bee...

  • Casual Listener
  • As you can see from the title, I can’t join my family mix. When I use the Spotify app and press “Join family mix” nothing happens. On the website I just see a message that reads something like “An er...
  • Mihail
  • Spotify Legend
  • 606 Views
  • 3 replies
  • 1 likes
  • 606 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution The music is not playing

My Question or IssueI’ve been trying to play particularly songs from the search feature and I can’t as it’s say to start radio; songs that i had also saved in my library. As an exemple, is Valentino - Imanbek Remix.Spotify has deleted the song?

  • Casual Listener
  •     My Question or Issue I’ve been trying to play particularly songs from the search feature and I can’t as it’s say to start radio; songs that i had also saved in my library. As an exem...
  • Mihail
  • Spotify Legend
  • 635 Views
  • 3 replies
  • 0 likes
  • 635 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Joe Rogan Experience in Canada???

When I try to watch, listen to, or download JRE I get "this is not available in your area". To be honest I only have Spotify for JRE. If this is going to be permanent I'll be canceling.

  • Visitor
  • When I try to watch, listen to, or download JRE I get "this is not available in your area". To be honest I only have Spotify for JRE. If this is going to be permanent I'll be canceling. 
  • Ivan
  • Spotify Legend
  • 1555 Views
  • 1 replies
  • 0 likes
  • 1555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit content is turned on but not working

I was trying to listen to a song and discovered it would not let me. It said i wasn’t allowed to listen to explicit content which Ive never had a problem with. I went into my settings but it was turned on. Ive tried restarting phone, logging out and ...

  • Visitor
  • I was trying to listen to a song and discovered  it would not let me. It said i wasn’t allowed to listen to explicit content which Ive never had a problem with. I went into my settings but it wa...
  • Ivan
  • Spotify Legend
  • 4505 Views
  • 1 replies
  • 0 likes
  • 4505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Editorial Playlist History?

Hi all, I'm trying to find a piece of music that was on the 'Not Quite Classical' playlist last week, (it has since updated). I can't find it in my listening history as it's too far back & I was wondering if it were possible to see the history of a p...

  • Visitor
  • Hi all,   I'm trying to find a piece of music that was on the 'Not Quite Classical' playlist last week, (it has since updated). I can't find it in my listening history as it's too far back &am...
  • Jeremy
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! All my favorite songs on pc are gone

Hello! please help. All my favorite songs I've collected over the years on my pc are gone(had to delete some temp files). They are still available on my phone. How can I get them back on my pc? Please help

  • Newbie
  • Hello!  please help. All my favorite songs I've collected over the years on my pc are gone(had to delete some temp files). They are still available on my phone. How can I get them back on my pc...
  • Billy-J
  • Spotify Star
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

[Desktop][Browse] Bring back artist monthly listener count to desktop

Just updated my Spotify desktop, and who the Sam Hill kidnapped the artist monthly listener count? I need that data nugget to figure out who the lesser known artists are so I can support their music See the image below for the bloodstain where that n...

  • Gig Goer
  • Just updated my Spotify desktop, and who the Sam Hill kidnapped the artist monthly listener count?  I need that data nugget to figure out who the lesser known artists are so I can support their ...
  • robert_joy
  • Gig Goer
  • 438 Views
  • 1 replies
  • 0 likes
  • Browse
    Desktop
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution There is no complete top2020

PlanFreeCountryPoland Device(Redmi 4X)Operating System(Android 7.1.2 N2G47H) My Question or IssueI don't have my complete Top 2020. There is only two playlists and nothing more. Please find attached.Please help.   

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  • Newbie
  •   Plan Free Country Poland  Device (Redmi 4X) Operating System (Android 7.1.2 N2G47H)   My Question or Issue I don't have my complete Top 2020. There is only two playlists a...
  • Alex
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • top
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not see all songs of an artist on Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueClicking on an artist's name shows numerous tabs such as popular songs, discography etc. but ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Clickin...
  • Ver
  • Spotify Legend
  • 1097 Views
  • 1 replies
  • 0 likes
  • 1097 Views
  • 1 replies
  • 0 likes

Superuser Contribution Syncing Local Files Still Doesn't Work

I see that there are numerous old topics on this, but wondering if anything recent has been found. I'm trying to sync a local playlist to my mobile to listen on my phone. I've went through all the steps and troubleshooting of the old topics but it st...

  • Newbie
  • I see that there are numerous old topics on this, but wondering if anything recent has been found.  I'm trying to sync a local playlist to my mobile to listen on my phone.  I've went throug...
  • Ver
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching account

I need to switch temporarily from a premium to a free account, because off a offer from my new provider. After change provider i will go back to a premium account. My question is in meanwhile all the songs i download (saved) will still stay, also in ...

  • Visitor
  • I need to switch temporarily from a premium to a free account, because off a offer from my new provider. After change provider i will go back to a premium account. My question is in meanwhile all the...
  • Ivan
  • Spotify Legend
  • 617 Views
  • 2 replies
  • 0 likes
  • 617 Views
  • 2 replies
  • 0 likes

Discover Weekly with repeated songs

Hi!I don't know what could have happened this week, but my DW came with repeated songs from last week, which I've already listened to.Is this a bug or something like that? Thanks in advance!

  • Regular
  • Hi! I don't know what could have happened this week, but my DW came with repeated songs from last week, which I've already listened to. Is this a bug or something like that?   Thanks in adva...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

[All Platforms]Public playlists inside folders are keeping Private Playlists from staying private

Hi guys, The issue is that if we create a folder with several playlists and at least one of those playlists is set as "Public," the other playlists will be visible to the public as well, even if they are all set as "Private." Meaning that a public pl...

  • Newbie
  • Hi guys,   The issue is that if we create a folder with several playlists and at least one of those playlists is set as "Public," the other playlists will be visible to the public as well, e...
  • 841 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Playlists
  • 841 Views
  • 0 replies
  • 1 likes

Superuser Contribution Liked songs order mismatched, lost past 2-3 weeks of songs added

Plan: Premium (family)Country: USA Device: Macbook Pro 16" 2019, iPhone 12 Pro MaxOperating System: macOS Catalina 10.15.7, iOS 14.3 I'll explain everything in the order it happened. On 12/16/2020 there was a prompt to update Spotify on my mac. I cli...

  • Newbie
  • Plan: Premium (family) Country: USA   Device: Macbook Pro 16" 2019, iPhone 12 Pro Max Operating System: macOS Catalina 10.15.7, iOS 14.3   I'll explain everything in the ord...
  • CarlosE
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Your Library] Many of my favorites are greyed out, I cannot play them any more.

The songs are not banned in my country example "Een heel klein beetje oorlog" with Meuris, Kowlier is in the list, but cannot be played any more.

  • Visitor
  • The songs are not banned in my country   example "Een heel klein beetje oorlog" with Meuris, Kowlier is in the list, but cannot be played any more.
  • Ivan
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Your Library
  • 282 Views
  • 1 replies
  • 0 likes

Help finding a podcast

I was recently recommended a podcast on my home page that seemed interesting but I forgot to add it to my library and I can't remember the title.I know the title had a colon ( : ) in it and in the description it mentioned a book of the same name. I a...

  • Newbie
  • I was recently recommended a podcast on my home page that seemed interesting but I forgot to add it to my library and I can't remember the title. I know the title had a colon ( : ) in it and in the ...
  • 260 Views
  • 0 replies
  • 0 likes
  • Help
    podcast
    true crime
  • 260 Views
  • 0 replies
  • 0 likes

All likes song clear

I want to completely clear my favorite playlist, but do I have to do something like this by just clicking 600 songs one by one, I want to delete it completely, not filter it. 

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  • Newbie
  • I want to completely clear my favorite playlist, but do I have to do something like this by just clicking 600 songs one by one, I want to delete it completely, not filter it.  
  • Alyssa_rochelle
  • Composer
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

Delete song from fav by unlike

I delete song pressing "unlike" and lose it. I don't remember name of song, i did it accidentally. How can I find it and bring back to favorites?

  • Newbie
  • I delete song pressing "unlike" and lose it. I don't remember name of song, i did it accidentally. How can I find it and bring back to favorites? 
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Wife has crapped up my listening history and I need to remove recent history

I have Spotify in two Tesla's. The wife has crapped up my history. I just upgraded to Duo so she can have her own history, but I need to uncrap my history now. How can I do this?

  • Casual Listener
  • I have Spotify in two Tesla's.  The wife has crapped up my history.  I just upgraded to Duo so she can have her own history, but I need to uncrap my history now.  How can I do this?
  • MadmanOnWheels
  • Roadie
  • 484 Views
  • 1 replies
  • 0 likes
  • history
    recent history
    Recently played artist
    trend
  • 484 Views
  • 1 replies
  • 0 likes

Make Unplayable Songs/Music Available

I have albums and songs/music that are some reason unplayable. I had some just recently no longer playable!! Please fix it!!

  • Visitor
  • I have albums and songs/music that are some reason unplayable. I had some just recently no longer playable!! Please fix it!!🙏🙏
  • Emilia_8
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes