Announcements
Happy Values Week! Today we celebrate *Team Work* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 258374 Views
  • 87 replies
  • 87 likes
  • 258374 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • vivagabo
  • Casual Listener
  • 119386 Views
  • 217 replies
  • 43 likes
  • 119386 Views
  • 217 replies
  • 43 likes

Solved!!Superuser Contribution Rozbite pisnicky

1) song: petshop boys - go West 2018 remaster has no end. There is a five-minute silence at the end of it. 2) the song Sofia rotaru - tolko etogo malo, is written in Russian and somehow the system can't find it. When I found it, it would play for abo...

  • Casual Listener
  • 1) song: petshop boys - go West 2018 remaster has no end. There is a five-minute silence at the end of it. 2) the song Sofia rotaru - tolko etogo malo, is written in Russian and somehow the system ...
  • Novy
  • Moderator
  • 785 Views
  • 5 replies
  • 0 likes
  • 785 Views
  • 5 replies
  • 0 likes

[iOS][Your Library] Spelling mistake in German (regularly drives me crazy)

Not really an idea but an idea for improvement, since it's been like this for as far as I can remember: When you like a song and want to add it to a playlist, you go to the three dots menu and select "Add to playlist" ("Add to a playlist.)In the Germ...

  • Visitor
  • Not really an idea but an idea for improvement, since it's been like this for as far as I can remember:   When you like a song and want to add it to a playlist, you go to the three dots menu a...
  • 237 Views
  • 0 replies
  • 0 likes
  • iOS
    Your Library
  • 237 Views
  • 0 replies
  • 0 likes

Superuser Contribution Discover Weekly Provides Suggestions based on only one song

I have one song that I play on repeat while I sleep **Marconi Union - Weightless** and now my discover weekly playlist is nothing but similar instrumental music, and nothing relative to my large liked songs or anything else on my regular rotation. I ...

  • Casual Listener
  • I have one song that I play on repeat while I sleep **Marconi Union - Weightless** and now my discover weekly playlist is nothing but similar instrumental music, and nothing relative to my large like...
  • CarlosE
  • Moderator
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [DESKTOP] QUEUE Clearing Itself

My Question or Issue: I haven't found a solution for this but maybe there is one and I'm bad at searching! I set up a heavy queue yesterday, over 50 podcast / tracks and I wake up this AM to jump back in and its gone. Does the queue clear itself ever...

  • Regular
  • My Question or Issue: I haven't found a solution for this but maybe there is one and I'm bad at searching! I set up a heavy queue yesterday, over 50 podcast / tracks and I wake up this AM to jump bac...
  • Jeremy
  • Spotify Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

[Web Player] Scrobble the correct album title to Last.fm when playing playlists

I signed up for Spotify because of the advertised feature of it being able to scrobble to my Last.fm account. While it works, sort of, it fails to scrobble the title of the album for tracks played in a playlist, choosing rather to scrobble the name o...

  • Visitor
  • I signed up for Spotify because of the advertised feature of it being able to scrobble to my Last.fm account. While it works, sort of, it fails to scrobble the title of the album for tracks played in...
  • 550 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 550 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Bug when selecting too many tracks

PlanPremiumDeviceDesktopOperating SystemWindows 10Spotify App Version1.1.57.443.ga029a6c4-a My Question or IssueLarge selections of tracks using Shift+Click sometimes have gaps in the middle, starts happening after selecting past ~300 tracks and plac...

  • Regular
  • Plan Premium Device Desktop Operating System Windows 10 Spotify App Version 1.1.57.443.ga029a6c4-a   My Question or Issue Large selections of tracks using Shift+Click sometimes have ga...
  • Kayque
  • Regular
  • 699 Views
  • 2 replies
  • 0 likes
  • 699 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duo Mix just not very good

Use it with my girlfriend and it's just a bit rubbish.1. Doesn't update very well, it'll say it updates every few days but often songs are stuck there for weeks/months2. It doesn't seem to pick stuff we frequently listen to. Examples, a Disney song w...

  • Casual Listener
  • Use it with my girlfriend and it's just a bit rubbish. 1. Doesn't update very well, it'll say it updates every few days but often songs are stuck there for weeks/months 2. It doesn't seem to pick s...
  • Mihail
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 1 likes
  • 340 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked songs vanished !!

PlanFree/PremiumCountryBrazilDevicewebplayerOperating SystemWindows 10 My Question or IssueHi, in the last hour, all my liked songs from my personal account, and from my artist account are not showing in the webplayer, and when i click on " Liked son...

  • Casual Listener
  • Plan Free/Premium Country Brazil Device webplayer Operating System Windows 10   My Question or Issue Hi, in the last hour, all my liked songs from my personal account, and from my arti...
  • Jeremy
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 1 likes
  • 338 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution [Bugs] When dragging a selection of songs, last song selected will be moved to the top when placed.

My Question or Issue[Video attached showcases both bugs] As the title states, when I drag I selection of multiple songs, the very last song of the selection will be moved to the top when I place songs. This is an issue that has been persistent ever s...

  • Regular
  • My Question or Issue [Video attached showcases both bugs] As the title states, when I drag I selection of multiple songs, the very last song of the selection will be moved to the top when I place so...
  • Jeremy
  • Spotify Legend
  • 758 Views
  • 3 replies
  • 0 likes
  • Bug Playlist
  • 758 Views
  • 3 replies
  • 0 likes

How can I see artists that I don't follow?

In previous versions, Spotify allowed you to see artists that you don't follow, was artists that only liked a few songs. Is there any way to see that list with the current version?

  • Casual Listener
  • In previous versions, Spotify allowed you to see artists that you don't follow, was artists that only liked a few songs.   Is there any way to see that list with the current version?  
  • AeroZ
  • Composer
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local File Issue - iPhone

PlanPremiumCountryUKDeviceiPhone XOperating SystemiOS 14.4.2 My Question or IssueSo like many users now, it seems after a recent update or so, I am now suffering issues with local files not working. I have now turned on the 'show unplayable files' to...

  • Casual Listener
  •   Plan Premium Country UK Device iPhone X Operating System iOS 14.4.2   My Question or Issue So like many users now, it seems after a recent update or so, I am now suffering issu...
  • Ivan
  • Spotify Legend
  • 430 Views
  • 3 replies
  • 0 likes
  • 430 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked Songs Showing Up on Artist Page But No Songs Liked - App

Okay so I was going to organize my liked songs last night. I moved them all to a new playlist and unliked them so they no longer show up in my Library. For some reason, when I got to P!nk's artist page on the app, it shows 105 liked songs when none o...

  • Casual Listener
  • Okay so I was going to organize my liked songs last night. I moved them all to a new playlist and unliked them so they no longer show up in my Library. For some reason, when I got to P!nk's artist pa...
  • Novy
  • Moderator
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

restore older version of a personal playlist

Hello, some accidental changes happened to my 4-year-old playlist that had over 4000+ songs today(21st april, 2021). The order got all mixed up (and can't be fixed with sorting) and only 1000+ songs were left. Is there any way to get back the playlis...

  • Visitor
  • Hello, some accidental changes happened to my 4-year-old playlist that had over 4000+ songs today(21st april, 2021). The order got all mixed up (and can't be fixed with sorting) and only 1000+ songs ...
  • AdamDamon
  • Spotify Star
  • 557 Views
  • 1 replies
  • 1 likes
  • 557 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Shuffle Not Working Suddenly?

PlanPremiumCountryAUS DeviceOccurring on both iOS App and Desktop Operating SystemiOS 14 / Windows 10 My Question or IssueThe Shuffle functionality has suddenly stopped working. It doesn't matter whether I use it on my laptop or on my phone, but sele...

  • Newbie
  • Plan Premium Country AUS   Device Occurring on both iOS App and Desktop   Operating System iOS 14 / Windows 10   My Question or Issue The Shuffle functionality has suddenly...
  • Novy
  • Moderator
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add album to playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Cant add an album to a playlist. Have done all the re-installs, re-boots, cleared cache etc, etc. No joy. iOS for...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Cant add an album to a playli...
  • Mihail
  • Spotify Legend
  • 826 Views
  • 13 replies
  • 0 likes
  • 826 Views
  • 13 replies
  • 0 likes

Superuser Contribution Downloading a podcast does not add it to „your episodes“ anymore

PlanPremiumCountryGermany DeviceiPhone 11Operating SystemiOS 14.4 My Question or IssueSo the headline says it quite simply. This February a really good feature was introduced for podcast on Spotify.whenever I pressed the download button on the podcas...

  • Casual Listener
  • Plan Premium Country Germany  Device iPhone 11 Operating System iOS 14.4   My Question or Issue So the headline says it quite simply. This February a really good feature  was...
  • Jeremy
  • Spotify Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Discover Weekly Not Playing New Music

Anyone else noticed their discover weekly playing really recently playing songs already heard/played before? Granted some are remixes, but this has increased substantially for me the last few weeks. pretty bummed because i could usually count on spot...

  • Visitor
  • Anyone else noticed their discover weekly playing really recently playing songs already heard/played before? Granted some are remixes, but this has increased substantially for me the last few weeks. ...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't find my "Your Year in 2015" playlist

Spotify VersionTried on Spotify Web, Spotify Windows 10 app and also on the Android app. My Question or IssueI started using Spotify in 2015, but no matter how hard I look for it, I can only find my "Your Top Songs" playlists for the years 2016-2020,...

  • Regular
  • Spotify Version Tried on Spotify Web, Spotify Windows 10 app and also on the Android app.   My Question or Issue I started using Spotify in 2015, but no matter how hard I look for it, I can ...
  • CarlosE
  • Moderator
  • 1166 Views
  • 1 replies
  • 0 likes
  • 1166 Views
  • 1 replies
  • 0 likes

Playlist Cleared by Stranger

PlanPremiumCountryGermany Hey Guys,me and a Friend made a Spotify Playlist back in 2018 and put over 800 Songs in that Playlist over the last few years. This morning i woke up and looked into the Paylist and saw that nearly all Songs expect "Mask Off...

  • Newbie
  • Plan Premium Country Germany   Hey Guys, me and a Friend made a Spotify Playlist back in 2018 and put over 800 Songs in that Playlist over the last few years.  This morning i woke up...
  • AdamDamon
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Wellness has ads

On my Daily Wellness playlist today, there was a spoken part from the "Yoga Girl" or something like that. While the section was nice, it started with an advertisement. Can Spotify do more to filter out ads from spoken content for paid users?

  • Newbie
  • On my Daily Wellness playlist today, there was a spoken part from the "Yoga Girl" or something like that.   While the section was nice, it started with an advertisement.   Can Spotify d...
  • dowlerg
  • Visitor
  • 811 Views
  • 4 replies
  • 6 likes
  • dailywellness
  • 811 Views
  • 4 replies
  • 6 likes