Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 259985 Views
  • 87 replies
  • 87 likes
  • 259985 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • rolllex
  • Music Fan
  • 121160 Views
  • 218 replies
  • 43 likes
  • 121160 Views
  • 218 replies
  • 43 likes

Superuser Contribution [Desktop] Content not centred on ultra-wide screens

DeviceDesktop PC Operating SystemUbuntu 20.04 (probably same issue on Windows too) Application Version1:1.1.55.498.gf9a83c60 My Question or IssueSince the latest update content of all pages is left-aligned and not centred as it was before. Makes for ...

Screenshot from 2021-05-04 12-24-51.png Screenshot from 2021-05-04 12-29-51.png
  • Regular
  • Device Desktop PC   Operating System Ubuntu 20.04 (probably same issue on Windows too)   Application Version 1:1.1.55.498.gf9a83c60   My Question or Issue Since the latest up...
  • CarlosE
  • Moderator
  • 845 Views
  • 3 replies
  • 0 likes
  • 845 Views
  • 3 replies
  • 0 likes

Superuser Contribution New UI is utter trash

PlanPremiumCountryUSDeviceSamsung Galaxy A11Operating SystemAndroid 10 The Subject line says it all pretty much. The New UI is **bleep**. It's annoying to navigate, the unified list is a clusterfork and a huge mess, the sorting methods are lacking, a...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy A11 Operating System Android 10   The Subject line says it all pretty much. The New UI is **bleep**. It's annoying to navigate, the unified...
  • Ivan
  • Spotify Legend
  • 2194 Views
  • 6 replies
  • 28 likes
  • 2194 Views
  • 6 replies
  • 28 likes

Bulk Export Playlists and Albums?

PlanPremiumCountry DeviceAllOperating SystemNA My Question or IssueDoes anyone know if it's possible to bulk export all my albums and playlists for use on Apple?I've been a Spotify user since Beta, so I have literally thousands of playlists made by m...

  • Roadie
  • Plan Premium Country   Device All Operating System NA   My Question or Issue Does anyone know if it's possible to bulk export all my albums and playlists for use on Apple? I've b...
  • Billy-J
  • Spotify Star
  • 944 Views
  • 1 replies
  • 0 likes
  • export playlists
  • 944 Views
  • 1 replies
  • 0 likes

songs liked and saved to "artist" tab now only shows followed artist

why? the only way to access these songs and artist now is to go into liked songs and scroll 10000s of songs and 100s of artist making sure to click each artist and follow them just to have access to organized music. does this feature make things easi...

  • Newbie
  • why? the only way to access these songs and artist now is to go into liked songs and scroll 10000s of songs and 100s of artist making sure to click each artist and follow them just to have access to ...
  • The_Dent
  • Visitor
  • 2102 Views
  • 7 replies
  • 15 likes
  • music
  • 2102 Views
  • 7 replies
  • 15 likes

Superuser Contribution Is there an option I can toggle so that searching in a playlist does not filter the songs?

PlanPremiumCountryAustraliaDeviceDesktopOperating SystemWindows 10 My Question or IssueHi!Just wondering if there is a setting I can choose so that searching in a playlist simply finds the song I'm looking for in a playlist instead of filtering the q...

  • Regular
  •   Plan Premium Country Australia Device Desktop Operating System Windows 10   My Question or Issue Hi! Just wondering if there is a setting I can choose so that searching in a p...
  • Eni
  • Moderator
  • 554 Views
  • 2 replies
  • 0 likes
  • 554 Views
  • 2 replies
  • 0 likes

Solved!! [Android][Your Library] Folders for playlists

I'm a person who has a lot of playlists, and the library is not very good for that. It could be easier if you could sort your playlists into folders, so you could keep your library looking neat and find what you are looking for easier.

  • Visitor
  • I'm a person who has a lot of playlists, and the library is not very good for that. It could be easier if you could sort your playlists into folders, so you could keep your library looking neat and f...
  • mohawkleo27
  • Newbie
  • 393 Views
  • 1 replies
  • 5 likes
  • 393 Views
  • 1 replies
  • 5 likes

Superuser Contribution I just lost 1000 songs in my playlist

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueMy playlist is around 9700 songs big and I have been using it since 2009. However, just 10 minutes ago I lost 1000 of my songs spanning between 2009-2021, and everything I...

  • Casual Listener
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue My playlist is around 9700 songs big and I have been using it since 2009. However, just 10 minu...
  • Ver
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 1 likes
  • 354 Views
  • 1 replies
  • 1 likes

Superuser Contribution Drag-and-drop not working properly / Playlist order getting rearranged

Plan PremiumCountry USADevice Lenovo ideapadOperating System Windows 10 My Question or IssueThe context: I have a playlist made up of albums. Sometimes I want to move albums around, so I drag and drop the songs to where I want them in the playlist (k...

  • Music Fan
  • Plan Premium Country USA Device Lenovo ideapad Operating System Windows 10   My Question or Issue The context: I have a playlist made up of albums. Sometimes I want to ...
  • Novy
  • Moderator
  • 2994 Views
  • 3 replies
  • 1 likes
  • 2994 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local files on iOS

On my computer I have about 19 songs I want to be able to listen to on my phone and for some reason only about 5 of them are playing on my laptop and the rest won’t play and say “content not available” and the 5 songs that are playing are in my iPhon...

  • Regular
  • On my computer I have about 19 songs I want to be able to listen to on my phone and for some reason only about 5 of them are playing on my laptop and the rest won’t play and say “content not availabl...
  • Novy
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing liked songs from different releases of albums

Plan PremiumCountry PolandDevice (realme x2 pro, pc)Operating System (Android 10, Windows 10) My Question or IssueI have many albums with liked a few tracks, but sometimes hearts are missing but not quite, its hard to explain.Photo 1: When I search f...

  • Visitor
  • Plan Premium Country Poland Device (realme x2 pro, pc) Operating System (Android 10, Windows 10)   My Question or Issue I have many albums with liked a few tracks, but ...
  • Alex
  • Spotify Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify adds songs from different playlist to first playlist I made

PlanPremiumCountryUnited StatesDevice(iPhone 8, Windows)Operating System(iOS 14, Windows 10) My Question or IssueEvery now and then when I'm listening to music in a playlist I didn't make or a song I searched up Spotify will just randomly add it to t...

  • Casual Listener
  • Plan Premium Country United States Device (iPhone 8, Windows) Operating System (iOS 14, Windows 10)   My Question or Issue Every now and then when I'm listening to music in a playlist ...
  • Mihail
  • Spotify Legend
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

Superuser Contribution Top tracks not tracking friends playlist

PlanPremiumCountrySwedenDeviceSpotify DesktopOperating SystemWindows 10 My Question or IssueHello, With the new spotify UI update we got the "Top artist" and "Top Tracks" of the month - What i've noticed is that these two doesn't show songs or artist...

sabelu_0-1619782296386.png sabelu_1-1619782469518.png
  • Newbie
  • Plan Premium Country Sweden Device Spotify Desktop Operating System Windows 10    My Question or Issue Hello,  With the new spotify UI update we got the "Top artist" and "To...
  • CarlosE
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify removed song from playlist--don't remember artist so can't find again!!!

PlanPaidCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueJust spent 30 mins verifying that a song I love that has kept my company for a while was r...

  • Casual Listener
  • Plan Paid Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or Issue Just spent 30 ...
  • CarlosE
  • Moderator
  • 2071 Views
  • 5 replies
  • 0 likes
  • 2071 Views
  • 5 replies
  • 0 likes

[Android][Your Library] Liked songs in your library

Apple Music has it so when you like a song, it gets added to Your Library. Then when you are in Your Library, into Album, it shows all songs you added from each album. In Spotify you have to like the album for it show in Your Library, but it shows al...

  • Regular
  • Apple Music has it so when you like a song, it gets added to Your Library. Then when you are in Your Library, into Album, it shows all songs you added from each album. In Spotify you have to like the...
  • 284 Views
  • 0 replies
  • 0 likes
  • Android
    Your Library
  • 284 Views
  • 0 replies
  • 0 likes

Superuser Contribution What happens to a collaborative playlist when you make it secret?

Ive looked around a bit for the answer to this but im still a bit confused. I had a playlist with my sister and others kept adding to it so i made it secret and removed the songs the others had added. So now the playlist has the songs my sister and I...

  • Newbie
  • Ive looked around a bit for the answer to this but im still a bit confused. I had a playlist with my sister and others kept adding to it so i made it secret and removed the songs the others had added...
  • CarlosE
  • Moderator
  • 2505 Views
  • 1 replies
  • 0 likes
  • 2505 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Liked Songs library not functioning on Desktop

PlanPremiumCountryBritainDeviceDesktop Computer (Intel)Operating SystemWindows 10 My Question or IssueI'm using Spotify (1.1.57.443.ga029a6c4-a) and I believe my Liked songs to be corrupted. When I go to my liked songs (1325 songs) it just brings me ...

Verracciii_0-1619467497494.png
  • Casual Listener
  • Plan Premium Country Britain Device Desktop Computer (Intel) Operating System Windows 10   My Question or Issue I'm using Spotify (1.1.57.443.ga029a6c4-a) and I believe my Liked songs ...
  • Mihail
  • Spotify Legend
  • 962 Views
  • 12 replies
  • 0 likes
  • 962 Views
  • 12 replies
  • 0 likes

Superuser Contribution Some local files are no longer working

PlanPremiumCountryUKDevicePC Operating SystemWindows 10 My Question or IssueI have some local files that have always been fine and are now not able to play. There is a message that says 'Spotify can't play this right now. If you have the file on your...

  • Regular
  • Plan Premium Country UK Device PC  Operating System Windows 10   My Question or Issue I have some local files that have always been fine and are now not able to play. There is a m...
  • Jeremy
  • Spotify Legend
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution The library page just says "Something went wrong"

PlanPremiumCountryU.S.Operating SystemWindows My Question or IssueWhenever I click on the "Your Library" tab on pc it just says "Something went wrong, try reloading the page [reload page" and then when i click on reload page it takes me back to the h...

  • Visitor
  • Plan Premium Country U.S. Operating System Windows   My Question or Issue Whenever I click on the "Your Library" tab on pc it just says "Something went wrong, try reloading the page [rel...
  • Jeremy
  • Spotify Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Artists in Your library

Really disappointed to see the the ‘artists’ section in ‘your library’ get removed in this latest update. Now it just has playlists and albums. Personally I like to scroll through the artists I follow to see them visually before jumping in to somethi...

  • Visitor
  • Really disappointed to see the the ‘artists’ section in ‘your library’ get removed in this latest update. Now it just has playlists and albums.   Personally I like to scroll through the artist...
  • 178 Views
  • 0 replies
  • 1 likes
  • 178 Views
  • 0 replies
  • 1 likes

Problem with dowloading local files

I am currently using a Google Pixel 4. Usually I would be able to just download the local files on my pc like its supposed to. I am on the same network and it usually worked. But all of the sudden new local files wouldn't download.I already did the f...

  • Visitor
  • I am currently using a Google Pixel 4. Usually I would be able to just download the local files on my pc like its supposed to. I am on the same network and it usually worked. But all of the sudden ne...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes