Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
PlanPremium (Duo)CountryFranceDevicePCOperating SystemWindows 10 My Question or IssueOn the Windows 10 desktop app, only my most 74 most recently liked songs and 1 more (483rd) appear in the Liked Titles playlist and are drawn from when shuffling. On...
Plan Premium (Duo) Country France Device PC Operating System Windows 10 My Question or Issue On the Windows 10 desktop app, only my most 74 most recently liked songs and 1 more (483r...
Spotify Legend
2221 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDevice(iPhone 8 plus and Dell Inspiron Laptop)Operating System(Windows 10 Home) My Question or IssueI've put some local files on my computer and have followed all the steps for syncing them to Spotify Mobile, but nothin...
Plan Premium Country United States Device (iPhone 8 plus and Dell Inspiron Laptop) Operating System (Windows 10 Home) My Question or Issue I've put some local files on my compu...
Spotify Legend
422 Views
1 replies
0 likes
PlanStudent PremiumCountryNetherlandsDeviceAsus R558UOperating SystemWindows 10 My Question or IssueWhen I want to add a new song to my playlist on the desktop version of Spotify. It adds the new song on the top of the playlist instead of the bottom.
Plan Student Premium Country Netherlands Device Asus R558U Operating System Windows 10 My Question or Issue When I want to add a new song to my playlist on the desktop version of Spo...
Spotify Legend
1048 Views
3 replies
3 likes
PlanPremiumCountryGreeceDeviceSamsung Galaxy A71Operating SystemAndroid 10, Windows 10 on my desktop My Question or IssueI have tried everything but the local files show up on my phone greyed out and with an exclamation point next to them. I can play...
Plan Premium Country Greece Device Samsung Galaxy A71 Operating System Android 10, Windows 10 on my desktop My Question or Issue I have tried everything but the local files show up o...
Moderator
535 Views
1 replies
1 likes
Anyone know how to resolve this issue or what may be the cause of it? I have a family plan. This is the second time in about a month all of the songs I had saved for offline somehow became un-downloaded. iPhone 11 max. Whatever the newest iOS is. I h...
Anyone know how to resolve this issue or what may be the cause of it? I have a family plan. This is the second time in about a month all of the songs I had saved for offline someh...
Spotify Star
322 Views
1 replies
0 likes
DeviceiMacOperating System11.0.1 My Question or IssueI noticed that the album "The world is yours (**bleep**)" (spotify:album:2IFYwngVEg7DZTDVIo51uy) of Scarface has a very slow playback speed. How can this be corrected ?
Device iMac Operating System 11.0.1 My Question or Issue I noticed that the album "The world is yours (**bleep**)" (spotify:album:2IFYwngVEg7DZTDVIo51uy) of Scarface has a very slow play...
Spotify Legend
677 Views
1 replies
0 likes
this new update is **bleep**ed
this new update is **bleep**ed
Moderator
1429 Views
4 replies
2 likes
Even after having logged out everywhere and changed my password, I'm still being shown Tagalog grindcore music that seems to have wound up in my play history. Besides just... hoping that my listening will eventually work them out of my suggestions, i...
Even after having logged out everywhere and changed my password, I'm still being shown Tagalog grindcore music that seems to have wound up in my play history. Besides just... hoping that my ...
Spotify Legend
486 Views
1 replies
0 likes
Give us an option to choose which order we want instead of letting users be forced to be accustomed to recently added at the end and then changing default sort behavior. Also if i proceed to manually sort of date, the sort state is not kept in betwee...
Give us an option to choose which order we want instead of letting users be forced to be accustomed to recently added at the end and then changing default sort behavior. Also if i proceed to...
299 Views
0 replies
1 likes
My Question or IssueRecently when I go offline on my phone I can't see any of the artists I have followed. I have music downloaded from all of them but cannot see their page. This is frustrating because I can't then shuffle their music across all alb...
My Question or Issue Recently when I go offline on my phone I can't see any of the artists I have followed. I have music downloaded from all of them but cannot see their page. This is frustrating be...
Spotify Star
523 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Regular
440 Views
2 replies
0 likes
Hello guys,so the problem I have is that i created a Playlist a few years ago and for a year or so it doesn´t show up anymore but it still exists. A friend of mine liked the Playlist. He can still see it as public and from me in his library. I can ev...
Hello guys, so the problem I have is that i created a Playlist a few years ago and for a year or so it doesn´t show up anymore but it still exists. A friend of mine liked the Playlist. He can still ...
Newbie
10797 Views
6 replies
1 likes
Set the status of the idea https://community.spotify.com/t5/Implemented-Ideas/Music-Block-Hide-Blacklist-Tracks-or-Artists/idc-p/5076442#M52616 back to awaiting implementation and fix it for all platformsThis feature is not available on desktop, ther...
Set the status of the idea https://community.spotify.com/t5/Implemented-Ideas/Music-Block-Hide-Blacklist-Tracks-or-Artists/idc-p/5076442#M52616 back to awaiting implementation and fix it for all plat...
Visitor
388 Views
1 replies
6 likes
PlanPremiumCountryUSADevice(Samsung A20, PC)Operating SystemWindows 10 My Question or IssueI was browsing Spotify Stat websites because I was bored, and I came on one that shuffled a playlist. It was very early in the morning and I didn't really thin...
Plan Premium Country USA Device (Samsung A20, PC) Operating System Windows 10 My Question or Issue I was browsing Spotify Stat websites because I was bored, and I came on one that sh...
Spotify Legend
633 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueRepro Steps:* Open a playlist* Click the "Add Songs" button at the top* Pick a song Expected behavior:It should play the whole song, while giving me a chance to add it to the playlist at any time. This would ...
Plan Premium Country USA My Question or Issue Repro Steps: * Open a playlist * Click the "Add Songs" button at the top * Pick a song Expected behavior: It should play the whol...
Spotify Legend
694 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDevicePCWindows 10 My Question or IssueMy Spotify Premium was recently updated on 20/11/2020, and I tried to transfer some local files in .mp3 format across from my PC to add to my playlists, download them and sync the...
Plan Premium Country United Kingdom Device PC Windows 10 My Question or Issue My Spotify Premium was recently updated on 20/11/2020, and I tried to transfer some local files in .mp3 f...
Moderator
4713 Views
1 replies
0 likes
Hi - this isn't directly related to the new desktop experience but I can't figure out how to post this question elsewhere.Would someone either help me with an answer or tell me where to post for help?Thanks!Here is my question:When I share a playlist...
Hi - this isn't directly related to the new desktop experience but I can't figure out how to post this question elsewhere. Would someone either help me with an answer or tell me where to post for he...
Spotify Legend
1207 Views
1 replies
1 likes
PlanPremium/FamilyCountryUSDeviceiPhone XS, Lenovo T480, Samsung S20, iPhone 12, and Macbook 13"Operating SystemiOS 14, MacOS 10.10-11, Windows 10, Android My Question or IssueIt seems that anyone can add to any collaborative playlist. This allows th...
Plan Premium/Family Country US Device iPhone XS, Lenovo T480, Samsung S20, iPhone 12, and Macbook 13" Operating System iOS 14, MacOS 10.10-11, Windows 10, Android My Question or Issue...
Moderator
4226 Views
3 replies
1 likes
PlanFreeCountry Device(PC)Operating System(Windows 10) My Question or IssueHello, I'm planning to buy Premium in the upcoming months. Before buying I want to test how good Spotify is. I started by adding my favourite songs (about 80-100).After a few ...
Plan Free Country Device (PC) Operating System (Windows 10) My Question or Issue Hello, I'm planning to buy Premium in the upcoming months. Before buying I want to tes...
Moderator
939 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceAny My Question or IssueHey, I often recognize that some albums seem to have a doppelganger. I often stumble over songs & albums that I already have in a playlist/ liked and saved and still the exact same song/ album is...
Plan Premium Country Germany Device Any My Question or Issue Hey, I often recognize that some albums seem to have a doppelganger. I often stumble over songs & albums that I already...
Casual Listener
598 Views
2 replies
1 likes
