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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JagD
  • Casual Listener
  • 20166 Views
  • 21 replies
  • 25 likes
  • 20166 Views
  • 21 replies
  • 25 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • imizzyirl
  • Casual Listener
  • 7664 Views
  • 19 replies
  • 20 likes
  • 7664 Views
  • 19 replies
  • 20 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 96227 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 96227 Views
  • 57 replies
  • 48 likes

Subscription payment changed from AUS to GBR

Hi I just wanted to find out why for the last 3 months I have been charged an international transaction for my monthly subscription. Instead of being charged $17.99 I am now being charged $18.54 and it's showing up as GBR. Not sure why this has chang...

  • Casual Listener
  • Hi  I just wanted to find out why for the last 3 months I have been charged an international transaction for my monthly subscription. Instead of being charged $17.99 I am now being charged $18....
  • Natasha_B
  • Casual Listener
  • 1930 Views
  • 1 replies
  • 1 likes
  • 1930 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution What happened to the summaries of Daily Mixes??

Until recently, each of the Daily Mixes shown in My Library also displayed a short summary consisting of two or three of the artists from the mix. That's now gone, so all I have to go on is a "Daily Mix 1," "Daily Mix 2," etc. without any indication ...

  • Gig Goer
  • Until recently, each of the Daily Mixes shown in My Library also displayed a short summary consisting of two or three of the artists from the mix.   That's now gone, so all I have to go on is ...
  • CaptainDubious
  • Gig Goer
  • 2134 Views
  • 8 replies
  • 2 likes
  • 2134 Views
  • 8 replies
  • 2 likes

Podcast won't show my new episode

So we just started a podcast an our first episode is online. Tuesday we uploaded our second but the episode wont show up on the Spotify page. RSS feed is connected an I even checked it. Podcast is called: de Gamekast and it is hosted via SoundCloud!

  • Visitor
  • So we just started a podcast an our first episode is online. Tuesday we uploaded our second but the episode wont show up on the Spotify page. RSS feed is connected an I even checked it.   Podc...
  • Loreir
  • Visitor
  • 7705 Views
  • 2 replies
  • 0 likes
  • podcast
    refresh
    Upload
  • 7705 Views
  • 2 replies
  • 0 likes

Can't restore my playlist

I can't restore my playlist. I already tried on my account overview but when I select "Restore playlist" option page shows "upstream request timeout" error. I use Spotify Premium on my PC with Windows 10, but error keep poping up on another devices. ...

  • Regular
  • I can't restore my playlist. I already tried on my account overview but when I select "Restore playlist" option page shows "upstream request timeout" error.   I use Spotify Premium on my PC wi...
  • Emilia_8
  • Community Legend
  • 1491 Views
  • 9 replies
  • 1 likes
  • Desktop
  • 1491 Views
  • 9 replies
  • 1 likes

Recently played issues, music stops

PlanPremiumCountryUSAOperating SystemAndroid My Question or IssueMy recently played artists section hasn't changed in a few weeks. Despite listening to about 7-8 different playlists in different genres.Also, if I pause my music for too long, it stops...

  • Casual Listener
  • Plan Premium Country USA Operating System Android    My Question or Issue My recently played artists section hasn't changed in a few weeks. Despite listening to about 7-8 different ...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

how 'discovery' feature works? has there been any updated info on this in the last year or so?

how 'discovery' feature works? has there been any updated info on this in the last year or so? when does it reset? what time exactly is everything prior to the last couple of hours of reset counted for in the output of the discovery feature?

  • Casual Listener
  • how 'discovery' feature works? has there been any updated info on this in the last year or so?   when does it reset? what time exactly   is everything prior to the last couple of hours ...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Top Portugal 2019

https://open.spotify.com/playlist/45YxFUsZ8Gd6HOE9qxn8Oi?si=0yH7gbBoTzaHnQKi0NtZYA

  • Regular
  • https://open.spotify.com/playlist/45YxFUsZ8Gd6HOE9qxn8Oi?si=0yH7gbBoTzaHnQKi0NtZYA
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

Alexa " I cannot find any music in your library"

Hello I started a free trial of premium because I thought it would be great to voice control my Music while working out at home. I created a play list on my Phone Google Pixel XL no worries all good. starting playing it on my Phone sends it straight ...

  • Casual Listener
  • Hello    I started a free trial of premium because I thought it would be great to voice control my Music while working out at home. I created a play list on my Phone Google Pixel XL ...
  • Castopher
  • Casual Listener
  • 889 Views
  • 2 replies
  • 0 likes
  • a
  • 889 Views
  • 2 replies
  • 0 likes

Adding music to playlist, not showing up

PlanFreeCountryUSADevicePCOperating SystemWindows 7 My Question or IssueI've added an album to a playlist, but it's not showing up. When I try adding the individual songs, it says they will be a duplicate. I tell it to add them anyway, but they are s...

  • Visitor
  • Plan Free Country USA Device PC Operating System Windows 7   My Question or Issue I've added an album to a playlist, but it's not showing up. When I try adding the individual songs, it...
  • MichaelJerzak
  • Composer
  • 956 Views
  • 1 replies
  • 0 likes
  • 956 Views
  • 1 replies
  • 0 likes

Stuck in shuffle

PlanFreeCountryUnited statesDeviceAndroidOperating Unknown My Question or IssueSo my spotify is stuck in shuffle on everything and the shuffle button is gone all there is, is the life and hide button

  • Casual Listener
  •   Plan Free Country United states Device Android Operating  Unknown   My Question or Issue So my spotify is stuck in shuffle on everything and the shuffle button is gone all...
  • dinomight
  • Spotify Star
  • 799 Views
  • 3 replies
  • 0 likes
  • 799 Views
  • 3 replies
  • 0 likes

Solved!! "Liked Songs" has disappeared

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Note8Operating SystemAndroid 9My Question or IssueLiked songs no longer shows under the Your Library tab. It shows in the Home tab but if you press it, the app will crash. I am using the latest andro...

  • Regular
  • Plan Premium Country South Africa Device Samsung Galaxy Note8 Operating System Android 9 My Question or Issue Liked songs no longer shows under the Your Library tab. It shows in the Home tab...
  • ECHLN
  • Regular
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Removing downloaded songs but not delete them

PlanFamilyCountry DeviceHuawei H1611Operating SystemAndroid 6.0.1 My Question or IssueOk, I have read several articles about how to do this, but still can't figure it out! I switched my liked songs to download not thinking of all the space it would t...

  • Regular
  • Plan Family Country   Device Huawei H1611 Operating System Android 6.0.1   My Question or Issue Ok, I have read several articles about how to do this, but still can't figure it ou...
  • Loxer
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Liked songs system

PlanPremiumCountryCzechiaDeviceSamsung Galaxy s10eOperating SystemAndroid QMy Question or IssueHello, I used to shuffle play all saved songs before Spotify changed the system. I usually save albums using "add to my library" function. Unfortunately so...

  • Newbie
  • Plan Premium Country Czechia Device Samsung Galaxy s10e Operating System Android Q My Question or Issue Hello, I used to shuffle play all saved songs before Spotify changed the system. I usu...
  • dinomight
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Using Local Files on Android Phone

Yes, I know this question seems to have been asked a thousand times, but the advice that always seems to be offered -- "make sure both devices are connected to the same network and the playlist is set to download on the phone" -- doesn't work. I have...

  • Casual Listener
  • Yes, I know this question seems to have been asked a thousand times, but the advice that always seems to be offered -- "make sure both devices are connected to the same network and the playlist is se...
  • AeroZ
  • Composer
  • 5732 Views
  • 6 replies
  • 0 likes
  • 5732 Views
  • 6 replies
  • 0 likes

Following Artists Not Working

PlanPremiumCountryAusDeviceMacbook Pro 2018, iPhone SEOperating SystemmacOS Mojave, iOS 12 My Question or Issue: No matter whether I try to follow or unfollow artists, it won't work. It works temporarily, but won't sync between my iPhone and Macbook,...

  • Regular
  •   Plan Premium Country Aus Device Macbook Pro 2018, iPhone SE Operating System macOS Mojave, iOS 12   My Question or Issue:   No matter whether I try to follow or unfollow ...
  • baleeds
  • Regular
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

I think my account is hacked? Tried fixing, still not working

PlanFamily PremiumCountryUSADeviceiPhone XR, laptopOperating SystemiOS 13, Windows 10 My Question or IssueThis has been going on for a while; I'll log in to Spotify, and it'll show that I recently played a song that I never listened to. When I look i...

  • Visitor
  • Plan Family Premium Country USA Device iPhone XR, laptop Operating System iOS 13, Windows 10   My Question or Issue This has been going on for a while; I'll log in to Spotify, and it'l...
  • OneByBoo
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • Tried fixing
  • 353 Views
  • 1 replies
  • 0 likes

My Daily mix does not fit my taste

PlanPremiumCountrySwedenDeviceHuawei P30 proOperating SystemAndroid 9 My Question or IssueFor a couple of weeks now my Daily mix is totally filled with country music. That would be fine if I actually liked country, I hate it. How could my Daily mix s...

  • Casual Listener
  • Plan Premium Country Sweden Device Huawei P30 pro Operating System Android 9   My Question or Issue For a couple of weeks now my Daily mix is totally filled with country music. That wo...
  • OneByBoo
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Retrieve old daily mix

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I liked a daily mix a couple of days ago and clicked save and follow however today I clic...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • dinomight
  • Spotify Star
  • 5805 Views
  • 1 replies
  • 0 likes
  • 5805 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Songs are "Breaking"

PlanPremiumCountryUSADeviceSamsung Galaxy Note 8Operating SystemAndroid Pie My Question or IssueMy Spotify app keeps "breaking" my downloaded music. If a downloaded song is in the queue (manually or automatically) the downloaded song will be skipped ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Note 8 Operating System Android Pie   My Question or Issue My Spotify app keeps "breaking" my downloaded music.   If a downloaded ...
  • abombnd
  • Casual Listener
  • 1512 Views
  • 3 replies
  • 0 likes
  • 1512 Views
  • 3 replies
  • 0 likes