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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303006 Views

96 replies

91 likes

  • 303006 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

robigouk

Composer

167346 Views

241 replies

44 likes

  • 167346 Views
  • 241 replies
  • 44 likes

Superuser Contribution Local Files not downloading on mobile

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S6Operating SystemWindows 10 My Question or IssueI'm trying to download 50 local files onto my phone by putting them into a playlist, but my phone can only download the first 3 songs in the playlist...

Newbie

  Plan Premium Country United States Device Samsung Galaxy S6 Operating System Windows 10   My Question or Issue I'm trying to download 50 local files onto my phone by putting th...

Elena

Moderator

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Lost Playlist That I Followed

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueAlright I have a hard one here. I followed a playlist that someone else created and one day recently (maybe a month ago). It randomly disappeared from my saved playlists. M...

Visitor

Plan Premium Country United States Operating System Windows 10   My Question or Issue Alright I have a hard one here. I followed a playlist that someone else created and one day recently...

Just_visitor

Casual Listener

981 Views

3 replies

0 likes

  • 981 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS][Playlists] Shuffle is not really Shuffle

Hello Spotify,I’ve been using your app since the year it came and it has always been my most enjoyable and used app. Saying all this, there are still things that I don’t know about the app. One thing that I’ve noticed the past few months is that when...

Visitor

Hello Spotify, I’ve been using your app since the year it came and it has always been my most enjoyable and used app. Saying all this, there are still things that I don’t know about the app. One thi...

Jeremy

Spotify Legend

1441 Views

5 replies

2 likes

iOS
Playlists
  • 1441 Views
  • 5 replies
  • 2 likes

Unable to delete playlist on any device

Hi! I can't get my playlists to delete. I hit the three circles and then hit delete but then nothing happens. I'm trying to clean out my playlists and it's just not working for me. I have already uninstalled and reinstalled the app on both my iPhone ...

Visitor

Hi! I can't get my playlists to delete. I hit the three circles and then hit delete but then nothing happens. I'm trying to clean out my playlists and it's just not working for me. I have already uni...

OneByBoo

Roadie

731 Views

1 replies

1 likes

unable
  • 731 Views
  • 1 replies
  • 1 likes

Superuser Contribution 'Liked songs' not updating on a device

PlanPremiumCountryNetherlandsDeviceMacBookPro11,1Operating SystemmacOS Mojave 10.14.6 My Question or Issue Due to the recent update of the amount of 'liked songs' being updated to infinity (I believe) I could finally have all my music in one place. N...

Music Fan

Plan Premium Country Netherlands Device MacBookPro11,1 Operating System macOS Mojave 10.14.6   My Question or Issue   Due to the recent update of the amount of 'liked songs' bein...

Ivan

Spotify Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change playlist cover

Plan: PremiumCountry: Mexico Device: iPhone 8, MacBook Air Hello there Mr Spotify, I've been trying to change my playlists pictures since yesterday and for a few hours, the photos did change, however, the moment my phone disconnected accidentally fro...

Casual Listener

Plan: Premium Country: Mexico   Device: iPhone 8, MacBook Air   Hello there Mr Spotify, I've been trying to change my playlists pictures since yesterday and for a few hours, the photos...

Mario

Spotify Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists and songs that I don't recognize keep showing up

Plan: Premium Device: iPhone X / Note 10 / iMac & Macbook ProOperating System: iOS 13.5 / Android / macOS 10.15.4 My Question or Issue: I only play one playlist I curated a long time ago. Most of the songs in that playlist are Korean, Chinese, and Ja...

Newbie

Plan: Premium   Device: iPhone X / Note 10 / iMac & Macbook Pro Operating System: iOS 13.5 / Android / macOS 10.15.4   My Question or Issue:   I only play one playlist I cur...

Ronrak

Visitor

2668 Views

2 replies

0 likes

  • 2668 Views
  • 2 replies
  • 0 likes

Procura por som

Seria ótimo se spotify tivesse uma procura por som assim como o shazam , facilitaria muito as buscas. Não acham ?!

Visitor

Seria ótimo se spotify tivesse uma procura por som assim como o shazam , facilitaria muito as buscas. Não acham ?!

Billy-J

Spotify Star

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution why do i have to keep refreshing the spotify app every time i want to listen to a different song

i currently listen on my school Chromebook but every single time i want to listen to a different song i have to refresh to whole app in order to listen to the song i want to how do i fix this?

Casual Listener

i currently listen on my school Chromebook but every single time i want to listen to a different song i have to refresh to whole app in order to listen to the song i want to how do i fix this?

Pokemon-girl101

Casual Listener

1799 Views

2 replies

0 likes

  • 1799 Views
  • 2 replies
  • 0 likes

Archive Of Previous Songs on a Public Playlist

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3 Operating SystemMacOS / Android Oreo My Question or IssueHello, As a long time Spotify listener, about 3 years ago when I was only dating my fiance, there was a public playlist we listened to a lot....

Newbie

Plan Premium Country United States Device Google Pixel 3  Operating System MacOS /  Android Oreo   My Question or Issue Hello,   As a long time Spotify listener, ...

581 Views

0 replies

0 likes

Help
Spotify Premium
  • 581 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Artists section of Library no longer works after following 1,000+ artists

It's great news that Spotify has removed the 10,000 library limit for songs and albums, but what about artists? If you follow more than 1,000 artists, the artist section of your library becomes incomplete and unusable and it breaks the follow buttons...

Spotify Star

It's great news that Spotify has removed the 10,000 library limit for songs and albums, but what about artists? If you follow more than 1,000 artists, the artist section of your library becomes incom...

Myth4

Visitor

17425 Views

39 replies

24 likes

  • 17425 Views
  • 39 replies
  • 24 likes

local files disappeared in settings

PlanPremiumCountryNetherlandsDeviceMacbook Pro 2020 Operating SystemMacOS Catalina 10.15.5 For some reason i can't add local files anymore. And the local files i've added in the past are still in my playlists but greyed out. So I can't play them anym...

Casual Listener

  Plan Premium Country Netherlands Device Macbook Pro 2020  Operating System MacOS Catalina 10.15.5   For some reason i can't add local files anymore. And the local files i'v...

Antonio_himself

Casual Listener

798 Views

4 replies

0 likes

local files
  • 798 Views
  • 4 replies
  • 0 likes

Deleting history

So recently I was hacked. I changed my password and kicked them off. Now Spotify is showing weird music that they listened to everywhere. I’d there a way to wipe my data or delete history? I’m on IOS Mobile if that helps

Visitor

So recently I was hacked. I changed my password and kicked them off. Now Spotify is   showing weird music that they listened to everywhere. I’d there a way to wipe my data or delete history? &...

Billy-J

Spotify Star

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

Tastebreakers not updating

Plan: Premium StudentCountry: US Device: iphone xr Operating System: iOS My Question or Issue:Tastebreakers playlist stop updating for months.

Visitor

  Plan: Premium Student Country: US   Device: iphone xr   Operating System: iOS   My Question or Issue: Tastebreakers playlist stop updating for months.  

kengeet56

Casual Listener

807 Views

1 replies

0 likes

  • 807 Views
  • 1 replies
  • 0 likes

Songs Liked from April to May are Gone

Plan - PremiumCountry - USA Device - iPhone, iPad, 2019 MacBook ProOperating System MacOS, iOS My Question or IssueI noticed a chunk of songs left my Liked Songs list in the last few days; the songs had been saved between 13 April and 20 May but noti...

Newbie

Plan - Premium Country - USA   Device - iPhone, iPad, 2019 MacBook Pro Operating System MacOS, iOS   My Question or Issue I noticed a chunk of songs left my Liked Songs list in ...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Unusable after updating

You broke Spotify! I just updated the desktop app and Spotify lost pretty much all practical functionality in a matter of seconds. Both in the web browser version and in the updated MacOS desktop app, there is no longer any option to sort/filter anyt...

Music Fan

You broke Spotify!   I just updated the desktop app and Spotify lost pretty much all practical functionality in a matter of seconds.  Both in the web browser version and in the updated ...

themaluna

Visitor

3066 Views

8 replies

2 likes

bricked
broken
can't find anything
no sorting option
nonfunctional
time to cancel
waste of money now
you broke spotify
you f-ed it all up
  • 3066 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Can't Find a song

PlanFreeCountryUnited States DevicePC DellOperating SystemWindows 7 My Question or IssueI can't find Laid so low by Tears for fears on spotify. I'm disappointed because its a really good song and I want to add it to my playlist

Visitor

  Plan Free Country United States   Device PC Dell Operating System Windows 7   My Question or Issue I can't find Laid so low by Tears for fears on spotify. I'm disappointe...

Ivan

Spotify Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Older playlists no longer play

Plan: PremiumCountry: U.S. Devices:Spotify apps on laptop PC and Samsung Galaxy S10 +Operating Systems:Windows 10 on the PC and Android 10 on the Samsung My Questions or Issue:tl:dr Why won't my older playlists play?How can I recreate them without re...

Casual Listener

Plan: Premium Country: U.S.   Devices: Spotify apps on laptop PC and Samsung Galaxy S10 + Operating Systems: Windows 10 on the PC and Android 10 on the Samsung   My Questions or Iss...

Elena

Moderator

1258 Views

1 replies

0 likes

Playlists
  • 1258 Views
  • 1 replies
  • 0 likes

Can’t find a song to add to library. Looking for “No time to Lose” by Tarney Spencer Band from 1979

PlanFree/PremiumCountry Device iPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device iPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...

Billy-J

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Missing band

My Question or IssueThe Fast Forwards was a Sweden based band thats no longer around, either as a band and on Spotify, its now unlisted and unavailable. This is incredibly unfortunate as its also gone missing from digital stores and other streaming s...

Newbie

My Question or Issue The Fast Forwards was a Sweden based band thats no longer around, either as a band and on Spotify, its now unlisted and unavailable. This is incredibly unfortunate as its also g...

OneByBoo

Roadie

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes