Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 168063 Views
  • 68 replies
  • 69 likes
  • 168063 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • techica8
  • Newbie
  • 46720 Views
  • 63 replies
  • 31 likes
  • 46720 Views
  • 63 replies
  • 31 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138997 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138997 Views
  • 63 replies
  • 48 likes

Superuser Contribution Songs getting added to my playlist

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueI'm aware that there are issues with songs getting added to playlists, but as far as I know that's only when they're extremely short in length. I have a playlist that I've bee...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I'm aware that there are issues with songs getting added to playlists, but as far as I know that's only wh...
  • operationevil
  • Casual Listener
  • 526 Views
  • 4 replies
  • 0 likes
  • 526 Views
  • 4 replies
  • 0 likes

Playlist that I made disappeared

I was using the web browser to play music and organized all of my music into folders and folders within folders. I tried playing music on my phone, but the folders were all disorganized with the wrong playlist. So I removed the playlist from the fold...

  • Visitor
  • I was using the web browser to play music and organized all of my music into folders and folders within folders. I tried playing music on my phone, but the folders were all disorganized with the wron...
  • 541 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 541 Views
  • 0 replies
  • 0 likes

Playlist Search

Hey,when i search for a artist in my playlist I want to play just the songs that popped up with the search but Spotify just continues playing my usual order.

  • Visitor
  • Hey, when i search for a artist in my playlist I want to play just the songs that popped up with the search but Spotify just continues playing my usual order.         
  • PrettyMuchSwiss
  • Composer
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlists have disappeared. We have Spotify premium family and I have iPhone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 614 Views
  • 2 replies
  • 0 likes
  • 614 Views
  • 2 replies
  • 0 likes

Cant Change Local Files Artwork

PlanPremiumCountryUnited KingdomDeviceWindows 10 Laptop, iPhone XOperating SystemWin 10 iOS 13 My Question or IssueI have recently been trying to move my music over from my music app on my ios device to spotify (music that is not on spotify) and i wa...

  • Newbie
  • Plan Premium Country United Kingdom Device Windows 10 Laptop, iPhone X Operating System Win 10 iOS 13   My Question or Issue I have recently been trying to move my music over from my m...
  • 675 Views
  • 0 replies
  • 0 likes
  • album art
    iOS
    local files
    Windows
  • 675 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify removing and re-adding albums to service screws up my "likes"

Spotify will frequently remove a version of an album on their service, and re-add a nearly identical version with all my "likes" wiped from it.when I view the artist's discography, the "new" copy of the album shows up and all the "like" hearts are no...

  • Newbie
  • Spotify will frequently remove a version of an album on their service, and re-add a nearly identical version with all my "likes" wiped from it. when I view the artist's discography, the "new" copy...
  • Ivan
  • Spotify Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

add It's own library

Plan PremiumCountry France Device(iPad, Oneplus, computer)Operating System(iOS 10, Android, Windows 10) My Question or IssueAn easy question! I got some song on my computer.May I add them to Spotify in order to hear them on my iPad, or smartphone(and...

  • Visitor
  • Plan Premium Country France   Device (iPad, Oneplus, computer) Operating System (iOS 10, Android, Windows 10)   My Question or Issue An easy question! I got some song on my co...
  • Brunelicia
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Can't get songs synchronized to desktop from my Android phone

PlanPremiumCountryDEDeviceXperia Z5, VAIO laptopOperating SystemAndroid 7.1.1, Windows 10 My Question or IssueHi, I have local music files in both my phone and laptop, my songs on the laptop could be synced to phone but not vice versa. I have set up ...

  • Casual Listener
  •   Plan Premium Country DE Device Xperia Z5, VAIO laptop Operating System Android 7.1.1, Windows 10   My Question or Issue Hi, I have local music files in both my phone and laptop...
  • AWong
  • Casual Listener
  • 794 Views
  • 2 replies
  • 0 likes
  • Android
    Desktop
    Mobile
  • 794 Views
  • 2 replies
  • 0 likes

Superuser Contribution Album Lost Frequencies Deluxe apresenta erro.

Álbum Lost Frequecies Less Is More (Deluxe) apresenta erro. Algumas opções aparecem, mas não reproduz. Não está cinza, o que mostra que elas podem ser reproduzidas. Ao apertar play, elas não tocam, apenas duas músicas desse álbum estão tocando, mas a...

  • Casual Listener
  •   Álbum Lost Frequecies Less Is More (Deluxe) apresenta erro. Algumas opções aparecem, mas não reproduz. Não está cinza, o que mostra que elas podem ser reproduzidas. Ao apertar play, elas não ...
  • Mario
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • Reprodução
    álbum
  • 350 Views
  • 1 replies
  • 0 likes

Playlist doesn't show all songs

PlanPremium Operating SystemWindows 10 I have opened a new account and moving my playlists and songs from my old account to the new one. I don't have any problems about moving playlists, to move my liked songs I made a new playlist and I added all my...

Ekran Görüntüsü (36).png Ekran Görüntüsü (38).png
  • Newbie
  • Plan Premium   Operating System Windows 10   I have opened a new account and moving my playlists and songs from my old account to the new one. I don't have any problems about moving p...
  • PrettyMuchSwiss
  • Composer
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Solved!! Collaborative playlist "public / secret" problem

DeviceDesktop My Question or IssueI can't make my "collaborative playlist" public. I can only choose for a secret collaborative playlist

  • Composer
  • Device Desktop   My Question or Issue I can't make my "collaborative playlist" public. I can only choose for a secret collaborative playlist
  • bluedobermann
  • Composer
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! Remove .mp3 extension from song name

PlanPremium My Question or IssueI added some local files to my Spotify playlist. However unlike spotiy songs, the songs from local files come with a '.mp3' extension so the song name in spotify displays as 'filename.mp3' as opposed to just 'filename'...

  • Casual Listener
  • Plan Premium   My Question or Issue I added some local files to my Spotify playlist. However unlike spotiy songs, the songs from local files come with a '.mp3' extension so the song name in ...
  • arohan1234
  • Casual Listener
  • 1983 Views
  • 2 replies
  • 0 likes
  • Help
    local files
  • 1983 Views
  • 2 replies
  • 0 likes

Local files

PlanPremiumCountryThe Netherlands DeviceiPhone XR and Macbook Air 2019Operating SystemiOS 13.3.1 and macOS Catalina 10.15.3 My Question or IssueHi,Since the new update (Version 8.5.46) i’m having trouble with playing my local files on my phone. I can...

  • Visitor
  • Plan Premium Country The Netherlands  Device iPhone XR and Macbook Air 2019 Operating System iOS 13.3.1 and macOS Catalina 10.15.3   My Question or Issue Hi, Since the new update...
  • PrettyMuchSwiss
  • Composer
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

lost playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had issues with my Spotify account with regards to my Vodafone mo that payments. I onl...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I h...
  • PrettyMuchSwiss
  • Composer
  • 637 Views
  • 6 replies
  • 0 likes
  • 637 Views
  • 6 replies
  • 0 likes

Superuser Contribution Artists I liked the songs for

Hi,After swithing from Apple Music to Google Music 2 years ago, I'm now switching from Google Music to Spotify.Maybe I should write something about this on a blog lol... My question is about the philosophy of library management.In AppleMusic and Goog...

  • Casual Listener
  • Hi, After swithing from Apple Music to Google Music 2 years ago, I'm now switching from Google Music to Spotify. Maybe I should write something about this on a blog lol... 🙂 My question is abou...
  • Buliwif
  • Casual Listener
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not all followed artists showing under Followed Artists.

PlanPremiumCountryUSA Device(PC, Android Phone, Android Tablet, Sony T.V., Ps4, Xbox)Operating System(Win10, Oreo, Android t.v.) My Question or IssueNo more than 1002 followed artists shown at any given time. I can add new artists and they will show ...

  • Regular
  • Plan Premium Country USA   Device (PC, Android Phone, Android Tablet, Sony T.V., Ps4, Xbox) Operating System (Win10, Oreo, Android t.v.)   My Question or Issue No more than 1002 ...
  • Ivan
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Access to upload music files

PlanFree and looking at upgrading to premiumCountryAustraliaDeviceSamsung galaxy S9+Operating SystemAndroid v9 My Question or IssueHi I'm currently on free Spotify and thinking of changing to premium.At the moment I use Google Play and have purchased...

  • Visitor
  • Plan Free and looking at upgrading to premium Country Australia Device Samsung galaxy S9+ Operating System Android v9   My Question or Issue Hi    I'm currently on free Spo...
  • Emilia_8
  • Community Legend
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

My fave song is gone

i have an iPhone 8, and premium family. My fave song Free - Netbuse is gone. I had it on multiple playlists and now it’s gone!!!

  • Visitor
  • i have an iPhone 8, and premium family. My fave song Free - Netbuse is gone. I had it on multiple playlists and now it’s gone!!!
  • Emilia_8
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Undo all changes to my spotify library made in the last 12 hours

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease undo all changes to my library in the past 12 hours, My library is all messed up with ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please ...
  • Mario
  • Spotify Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

"Liked Songs" playlist have all my saved albums

PlanPremiumCountryPortugalDeviceiPhone7Operating SystemLast iOS version My Question or Issue So, sometimes I'm going through my saved albums and I press "like song" - that is great, since I have a liked songs playlist. But no, that automatic playlist...

  • Casual Listener
  •   Plan Premium Country Portugal Device iPhone7 Operating System Last iOS version   My Question or Issue   So, sometimes I'm going through my saved albums and I press "like ...
  • dinomight
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes