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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54597 Views
  • 59 replies
  • 61 likes
  • 54597 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24166 Views
  • 44 replies
  • 28 likes
  • 24166 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120615 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120615 Views
  • 62 replies
  • 48 likes

Superuser Contribution An offline mode that works most of the time, if not always, just like before.

First of all, it's more likely to be a bug report but I'm not sure so I'll put it here for now :In offline mode, editing playlists(even downloaded ones) and sometimes even opening them(the downloaded ones) is impossible. I would like to request that ...

  • Casual Listener
  • First of all, it's more likely to be a bug report but I'm not sure so I'll put it here for now : In offline mode, editing playlists(even downloaded ones) and sometimes even opening them(the download...
  • tillterran
  • Casual Listener
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Superuser Contribution i can't turn off offline mode

i tried to play a playlist of mine like i usually do but this time i coouldn't see the play button and when i finally found a way to press the play button it said that i have to turn off offline mode which i never enabled in the first place and now i...

  • Visitor
  • i tried to play a playlist of mine like i usually do but this time i coouldn't see the play button and when i finally found a way to press the play button it said that i have to turn off offline mode...
  • OscarDC
  • Moderator
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening history is not updated when I play Spotify offline on Apple Watch

PlanPremiumCountryUKDeviceiphone 14, Apple Watch 9Operating SystemiOS 16 My Question or IssueI have an issue whereby my listening history is not updated when playing Spotify tracks through an offline playlist from my Apple Watch.For a little context,...

  • Casual Listener
  • Plan Premium Country UK Device iphone 14, Apple Watch 9 Operating System iOS 16   My Question or Issue I have an issue whereby my listening history is not updated when playing Spotify ...
  • Maria
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Minhas playlist sumiram

PlanDuoCountryBrasil Samsung Galaxy Operating SystemAndroid My Question or IssueDepois que mudei para o plano duo perdi todas as minhas playlists

  • Visitor
  • Plan Duo Country Brasil  Samsung Galaxy  Operating System Android   My Question or Issue Depois que mudei para o plano duo perdi todas as minhas playlists
  • Ivelina
  • Moderator
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Takedown Notification

PlanPremiumCountryFrance DeviceiPhone13 Pro Max Operating SystemiOS 16 My Question or Issue I received emails saying my playlists had been taken down. 'Hello,We have found the following content to be in violation of our content policies, and we have ...

  • Casual Listener
  • Plan Premium Country France    Device iPhone13 Pro Max   Operating System iOS 16   My Question or Issue   I received emails saying my playlists had been taken do...
  • yaktam
  • Roadie
  • 539 Views
  • 5 replies
  • 7 likes
  • 539 Views
  • 5 replies
  • 7 likes

Superuser Contribution Copy or sync phone playlists with desktop and Chrome web apps

PlanPremiumCountryUSADevicelaptop and off-brand phone (Blu B135DL)Operating SystemLaptop is Chrome OS, phone is Android 12 My Question or IssueMy phone has 2 playlists - Liked Songs and the one I made called Project All. I was able to sort the songs ...

  • Casual Listener
  • Plan Premium Country USA Device laptop and off-brand phone (Blu B135DL) Operating System Laptop is Chrome OS, phone is Android 12   My Question or Issue My phone has 2 playlists - Like...
  • Susan_GP
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle setting not sticking with playlist

Until recently the shuffle setting woild persist for a particular playlist. This is good because I want to keep track of where I am for my Discover weekly but like to shuffle my own playlists. Now it keeps resetting to what I had in the previous play...

  • Music Fan
  • Until recently the shuffle setting woild persist for a particular playlist. This is good because I want to keep track of where I am for my Discover weekly but like to shuffle my own playlists. Now it...
  • Susan_GP
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing in order in playlists

PlanPremiumCountryCanadaDeviceMoto g6 play and Xbox One SMy Question or IssueWhen I use the Spotify app on my phone or on my Xbox One S, the songs in my Liked Songs or Created Playlists no longer play in order. I sort my playlists by artists alphabet...

  • Casual Listener
  • Plan Premium Country Canada Device Moto g6 play and Xbox One S My Question or Issue When I use the Spotify app on my phone or on my Xbox One S, the songs in my Liked Songs or Created Playlists...
  • Yordan
  • Moderator
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Playlist private or public

PlanFree but have been long time paid memberCountryUSA DeviceWindows laptopOperating SystemWindows 11 with Chrome Web Browser My Question or IssueFirst of this is laughable to me that I have to post in the community to get a answer to something so si...

  • Newbie
  • ...elpers but for Spotify the company.   "Make playlists public or private All new playlists you create are public by default. When you make a playlist private, nobody can access it, even if they h...
  • 812 Views
  • 0 replies
  • 0 likes
  • 812 Views
  • 0 replies
  • 0 likes

Superuser Contribution Is there any way to view folders as part of the main screen?

Operating SystemWindows 10 My Question or IssueIs there anyway to view folders in the centre screen like we used to be able to before the update that happened last year? I know it's possible to view folders in the sidebar, but it is unappealing. I li...

  • Newbie
  • Operating System Windows 10   My Question or Issue Is there anyway to view folders in the centre screen like we used to be able to before the update that happened last year?  I kno...
  • Yordan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I transfer everything in my liked songs playlist to an actual playlist?

I have just been putting my music into my liked songs and I have so many in it now it would take way too long to switch everything over to a new playlist so I was wondering if there was an easier way than going through each song and transferring it?

  • Visitor
  • I have just been putting my music into my liked songs and I have so many in it now it would take way too long to switch everything over to a new playlist so I was wondering if there was an easier way...
  • mosalah_10
  • Visitor
  • 11929 Views
  • 7 replies
  • 0 likes
  • 11929 Views
  • 7 replies
  • 0 likes

Superuser Contribution A single ambience track has ruined my suggested songs and Discover playlists. Any fix/workaround?

I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few months. Shortly after I began listening to that tr...

  • Casual Listener
  • I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few...
  • Kevin1123
  • Visitor
  • 2762 Views
  • 10 replies
  • 2 likes
  • ambience
    Discover Weekly
    Help
    suggested songs
  • 2762 Views
  • 10 replies
  • 2 likes

Superuser Contribution Auto queue podcasts

Hi, I'm curious as to why the podcasts experience is so basic on Spotify? One of the main functions of even free players is the ability to auto queue and sort new episodes. I follow 15 podcasts and want them to auto add new episodes to a queue, I don...

  • Newbie
  • Hi,   I'm curious as to why the podcasts experience is so basic on Spotify?   One of the main functions of even free players is the ability to auto queue and sort new episodes.   ...
  • dpeticolas
  • Newbie
  • 3858 Views
  • 8 replies
  • 9 likes
  • 3858 Views
  • 8 replies
  • 9 likes

Solved!!Superuser Contribution Recommend Songs don't start playing after the playlist is finished

After the last song is finished the Recommend Tab songs does not play I have Autoplay enabled, it just starts playing songs from my playlist and a few new songs that are not present in my playlist, but none of the showed songs in the Recommended Song...

  • Casual Listener
  • After the last song is finished the Recommend Tab songs does not play I have Autoplay enabled, it just starts playing songs from my playlist and a few new songs that are not present in my playlist, b...
  • Yordan
  • Moderator
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New update - can't create new playlist folder, can't move any playlists

Can't move any of my playlists up or down like I used to. Using three dots or ctrl shift n doesn't create new playlist. Completely user unfriendly.

  • Casual Listener
  • Can't move any of my playlists up or down like I used to. Using three dots or ctrl shift n doesn't create new playlist. Completely user unfriendly.
  • jlarsp
  • Casual Listener
  • 1358 Views
  • 5 replies
  • 0 likes
  • 1358 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist Repetition

Create a option to repeat a playlist how many times you wish, pleaseee!!

  • Visitor
  • Create a option to repeat a playlist how many times you wish, pleaseee!!
  • MihailY
  • Moderator
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Episodes listed on my personal playlist aren’t showing

So whenever I check my personal playlist, 13 episodes are listed as included. I can only account for 6. I also know for a fact that even though these episodes aren’t showing up they’re still taking up space in my playlist. PlanPremium deviceiPhone 14...

  • Casual Listener
  • So whenever I check my personal playlist, 13 episodes are listed as included. I can only account for 6. I also know for a fact that even though these episodes aren’t showing up they’re still taking u...
  • Maria
  • Moderator
  • 368 Views
  • 5 replies
  • 0 likes
  • 368 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution are there any ways to find a playlist someone else made that you unfavourited?

i found a playlist i liked a good while ago and when i was reorganising my playlists i accidentally unfavourited the playlist and i can't find it in my recently listened cause i've listened to so many different playlists it was no longer there and i ...

  • Newbie
  • i found a playlist i liked a good while ago and when i was reorganising my playlists i accidentally unfavourited the playlist and i can't find it in my recently listened cause i've listened to so man...
  • Ivelina
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My only playlist

PlanPremiumCountryUSADeviceLaptopOperating SystemChrome OSMy Question or IssueI want to sort my playlist alphabetically by artist, partly to remove any duplicate tracks. I found all the songs on Spotify. I can't find any on screen options to help me.

  • Casual Listener
  • Plan Premium Country USA Device Laptop Operating System Chrome OS My Question or Issue I want to sort my playlist alphabetically by artist, partly to remove any duplicate tracks. I found all...
  • Maria
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes