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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • Rtychsue
  • Casual Listener
  • 2870 Views
  • 48 replies
  • 2 likes
  • 2870 Views
  • 48 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • kirikechi
  • Casual Listener
  • 7348 Views
  • 79 replies
  • 10 likes
  • 7348 Views
  • 79 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution STILL randomly deleting songs in playlists

HiThis is a well-known but so frustrating problem. Songs i add in my playlists gets taken away randomly. And no its not because they are unavailable due to licensing, they just mysteriously gets removed from my playlist....? This has been going on fo...

  • Regular
  • Hi This is a well-known but so frustrating problem. Songs i add in my playlists gets taken away randomly.   And no its not because they are unavailable due to licensing, they just mysteriousl...
  • Alex
  • Moderator
  • 769 Views
  • 8 replies
  • 2 likes
  • 769 Views
  • 8 replies
  • 2 likes

Superuser Contribution unable to download local files

PlanPremiumCountryUnited StatesDeviceiPhone 13Operating System16.0 My Question or IssueI cannot get local files to even attempt to download on my iPhone. I have logged into my account on other devices and it downloads just fine on all of those, but i...

  • Visitor
  • Plan Premium Country United States Device iPhone 13 Operating System 16.0   My Question or Issue I cannot get local files to even attempt to download on my iPhone. I have logged into m...
  • OscarDC
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Playlist no longer discoverable to anyone but myself

I am having trouble with a playlist of mine no longer being discoverable for anyone but myself. It is not even available when directly sharing the link. I have made it public and added it to my profile, but no matter what, it is only visible when I a...

  • Casual Listener
  • I am having trouble with a playlist of mine no longer being discoverable for anyone but myself. It is not even available when directly sharing the link. I have made it public and added it t...
  • Bittencourt
  • Spotify Star
  • 205 Views
  • 5 replies
  • 0 likes
  • Playlist
  • 205 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unliked a song by accident. Is there any way to recover it?

PlanFreeCountryPhilippinesOperating SystemWindows 10 My Question or IssueHello, so as the subject title says, I accidentally unliked a song in my Liked Songs playlist, and I'm just wondering if anybody knows how to recover it? It was done in a flash,...

  • Newbie
  • Plan Free Country Philippines Operating System Windows 10   My Question or Issue Hello, so as the subject title says, I accidentally unliked a song in my Liked Songs playlist, and I'm ju...
  • Yordan
  • Moderator
  • 70 Views
  • 1 replies
  • 1 likes
  • 70 Views
  • 1 replies
  • 1 likes

Sort playlist

Help

  • Newbie
  • Help
  • Amayy
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • How do i sort playlist
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prevent certain songs from making it into your Wrapped playlist

I'm on a Premium account. I recently had a child, so I've been playing a lot of lullabies from Spotify (one album in particular) to put her to sleep. How can I prevent these songs from making it into my Wrapped?

  • Newbie
  • I'm on a Premium account.  I recently had a child, so I've been playing a lot of lullabies from Spotify (one album in particular) to put her to sleep.  How can I prevent these songs from ma...
  • AlejaR
  • Moderator
  • 115 Views
  • 2 replies
  • 0 likes
  • 115 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local files removal for android

PlanFree/PremiumCountry Device(Samsung Galaxy S20fE)Operating SystemAndroid My Question or IssueHow can I remove local files in my library permanently?

  • Casual Listener
  • Plan Free/Premium Country   Device (Samsung Galaxy S20fE) Operating System Android   My Question or Issue How can I remove local files in my library permanently?
  • AlejaR
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Empty playlists on mobile app after reinstalling Spotify on mobile device

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A10Operating SystemAndroid After performing a restore of factory settings on my mobile device, my playlists on my mobile app are empty. They are not empty on the webbrowser app. I already did a clean rein...

  • Newbie
  •   Plan Premium Country Belgium Device Samsung Galaxy A10 Operating System Android       After performing a restore of factory settings on my mobile device, my play...
  • Eni
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I am new - how does Spotify work? Download and save music for future use?

PlanPremiumFree/PremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Systemwindows 10 laptop(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGoing on a cruise, no WiFi - I wantto take another laptop an...

  • Casual Listener
  • PlanPremium Free/Premium CountryAustralia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Systemwindows 10 laptop (iOS 10, Android Oreo, Windows 10,etc.) &nbs...
  • Vasil
  • Moderator
  • 335 Views
  • 7 replies
  • 0 likes
  • 335 Views
  • 7 replies
  • 0 likes

Hiding the Date Added bar on playlists

Is that possible not showing the "date added"? Make them a "secret" feature just like it's possible to make with playlist itself? Don't want to people to see when I added a song or not to a playlist. Cheers,

  • Casual Listener
  • Is that possible not showing the "date added"? Make them a "secret" feature just like it's possible to make with playlist itself?   Don't want to people to see when I added a song or not ...
  • watshy
  • Casual Listener
  • 27200 Views
  • 5 replies
  • 14 likes
  • 27200 Views
  • 5 replies
  • 14 likes

Superuser Contribution Spotify Plays what It want

PlanPremiumCountryFranceDeviceThais happens in all my devises Operating SystemAndroid, Windows My Question or IssueI have Spotify premium family, last month I had problem with my credit card so the payment was delayed, now it's all fixed but now I tr...

  • Casual Listener
  • Plan Premium Country France Device Thais happens in all my devises  Operating System Android, Windows    My Question or Issue I have Spotify premium family, last month I had ...
  • MihailY
  • Moderator
  • 95 Views
  • 2 replies
  • 1 likes
  • 95 Views
  • 2 replies
  • 1 likes

"Your Top Songs" for "x" year completely wrong!

Hi people,Long term user here with virtually no issues hence this is my first post. I'm totally bemused with having gone into my Spotify this eve ( Premium / Desktop ) to browse Top Songs of a given year, and the 2020 version is completely, and utter...

  • Casual Listener
  • Hi people, Long term user here with virtually no issues hence this is my first post.  I'm totally bemused with having gone into my Spotify this eve ( Premium / Desktop ) to browse Top Song...
  • Bittencourt
  • Spotify Star
  • 125 Views
  • 3 replies
  • 0 likes
  • 125 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "My favorite" playlist is not working.

PlanFreeCountryBrasilDevice Samsung j4Operating SystemAndroid My Question or IssueThe playlist "my favorite" is not opening.I tried opening a lot of others playlists, but only the "my favorite" playlist is not working and i have some musics in it.

  • Casual Listener
  •   Plan Free Country Brasil Device  Samsung j4 Operating System Android   My Question or Issue The playlist "my favorite" is not opening. I tried opening a lot of others pla...
  • AlejaR
  • Moderator
  • 571 Views
  • 6 replies
  • 0 likes
  • 571 Views
  • 6 replies
  • 0 likes

Superuser Contribution Las descargas se detienen y no se puede continuar descargando música

Ya desinstalé e instalé varias veces la app y se siguen deteniendo las descargas en cierto punto. Creo que cuando llego como a 500 discos mas o menos ahí se quedan las descargas y no puedo seguir descargando nada aunque aún tengo 60gb de memoria libr...

  • Visitor
  • Ya desinstalé e instalé varias veces la app y se siguen deteniendo las descargas en cierto punto. Creo que cuando llego como a 500 discos mas o menos ahí se quedan las descargas y no puedo seguir des...
  • OscarDC
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Followed artists removed from my profile after logon on browser

PlanPremiumCountryBrazilDeviceWindows (Web Browser)Operating SystemWindows 10 My Question or IssueToday I noted Spotify logged me off during the afternoon, after logon again I notice a lot of artists I followed before are just not followed, I started...

  • Casual Listener
  • Plan Premium Country Brazil Device Windows (Web Browser) Operating System Windows 10   My Question or Issue Today I noted Spotify logged me off during the afternoon, after logon again ...
  • rna-13
  • Casual Listener
  • 85 Views
  • 2 replies
  • 0 likes
  • 85 Views
  • 2 replies
  • 0 likes

Solved!! How to upload local files as podcasts to include 15s skip/rewind buttons?

Hi there, I like to use Spotify's brilliant local file access feature to be able to upload personal playlists for audiobooks and podcasts for which I have the MP3 files downloaded on my computer, but my issue is that local files get registered as son...

  • Newbie
  • Hi there, I like to use Spotify's brilliant local file access feature to be able to upload personal playlists for audiobooks and podcasts for which I have the MP3 files downloaded on my computer,...
  • Taylith
  • Rising Star 3
  • 277 Views
  • 1 replies
  • 1 likes
  • 277 Views
  • 1 replies
  • 1 likes

Keep songs on "Liked Songs" but don't make it available offline

I am a paid premium user in the US.iPhone 11iOS 16 I have a large amount of songs on my "Liked Songs" playlist, but I am running out of storage on my phone. I would like to keep my songs saved to my "Liked Songs" playlist, but do not want them to be ...

  • Visitor
  • I am a paid premium user in the US. iPhone 11 iOS 16   I have a large amount of songs on my "Liked Songs" playlist, but I am running out of storage on my phone. I would like to keep my songs...
  • Taylith
  • Rising Star 3
  • 153 Views
  • 1 replies
  • 1 likes
  • 153 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lecture sans connexion

Bonjour,mes albums enregistré dans la bibliothèque ne fonctionnent pas sans connexion je suis obligé d'avoir les données mobiles ? merci d'avance pour votre réponse

  • Visitor
  • Bonjour,mes albums enregistré dans la bibliothèque ne fonctionnent pas sans connexion je suis obligé d'avoir les données mobiles ? merci d'avance pour votre réponse 
  • OscarDC
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

My playlists are missing!

I have a ton of playlists that I chose to not show on my spotify profile and they were all grouped in a folder, but the folder is now missing - i don't remember deleting it. Now the only way I can find my playlists now is through the shared link (tha...

  • Visitor
  • I have a ton of playlists that I chose to not show on my spotify profile and they were all grouped in a folder, but the folder is now missing - i don't remember deleting it. Now the only way I can fi...
  • Bittencourt
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes