Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 75999 Views
  • 61 replies
  • 66 likes
  • 75999 Views
  • 61 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • hazeyp
  • Newbie
  • 39370 Views
  • 58 replies
  • 30 likes
  • 39370 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 134538 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 134538 Views
  • 62 replies
  • 48 likes

Superuser Contribution App not showing local files

PlanPremiumCountryUKDeviceSamsung galaxy A53 5GOperating SystemAndroid version 14 My Question or IssueI noticed that it didn't seem like my local files had synced in some time and when I clicked on a local file to play it wouldn't. I turned the featu...

  • Visitor
  • Plan Premium Country UK Device Samsung galaxy A53 5G Operating System Android version 14   My Question or Issue I noticed that it didn't seem like my local files had synced in some tim...
  • Ivelina
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics Language Selection

I think it would be awesome if we could select the translation language between English and the local language for non-English songs, and translate English songs to the local language only. Example:When I listen to a song in English, it gets translat...

  • Casual Listener
  • I think it would be awesome if we could select the translation language between English and the local language for non-English songs, and translate English songs to the local language only.   ...
  • DvoraNoob
  • Casual Listener
  • 912 Views
  • 2 replies
  • 0 likes
  • 912 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps removing songs from my Playlists

PlanPremiumCountryGermany DeviceiPhone 14Operating SystemIos My Question or IssueWhy does spotify keep on removing songs from my playlist, even though they are still online. During the last week 200 Songs have been taken out of my playlist. And spoti...

  • Newbie
  • Plan Premium Country Germany   Device iPhone 14 Operating System Ios   My Question or Issue Why does spotify keep on removing songs from my playlist, even though they are still o...
  • Eni
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads are gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Phone was damaged and I had to have it replaced so when I tried to play my music thousands...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Phon...
  • Ivelina
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Empty songs files

Hi everyone I have a problem with my library, I have a list of “empty songs”. I cannot delete them and I cannot know which kind of song they are, title or artist. also when i play the playlist it skips some songs like they are not there. thanks for y...

  • Casual Listener
  • Hi everyone  I have a problem with my library, I have a list of “empty songs”.  I cannot delete them and I cannot know which kind of song they are, title or artist.  also when i pla...
  • Ivelina
  • Moderator
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Duo mix disappeared

It's just disappeared. when I checked my saved playlists the name was here but with "this playlist deleted" text

  • Casual Listener
  • It's just disappeared. when I checked my saved playlists the name was here but with "this playlist deleted" text
  • jhrohrig
  • Casual Listener
  • 1820 Views
  • 5 replies
  • 0 likes
  • 1820 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do I add my favorite morning podcasts to a Playlist ?

How do I add my favorite morning podcasts to a Playlist ? (not an episode, the podcast, so I get the latest episode) Hello! I just recently started trying out using podcasts on Spotify, but I can't get it to work. My use case is simple and common: I ...

  • Music Fan
  • How do I add my favorite morning podcasts to a Playlist ?   (not an episode, the podcast, so I get the latest episode)    Hello!  I just recently started trying out using pod...
  • gseiberth
  • Casual Listener
  • 2304 Views
  • 4 replies
  • 4 likes
  • 2304 Views
  • 4 replies
  • 4 likes

Superuser Contribution Reverse Sorting Liked Songs Playlist

I have Spotify premium and on desktop my liked songs playlist is fine. However on my iPhone, it is sorted with newest at the top and oldest at the bottom. I can't find a way to reverse this order and it is really bugging me. If anyone has a fix pleas...

  • Visitor
  • I have Spotify premium and on desktop my liked songs playlist is fine. However on my iPhone, it is sorted with newest at the top and oldest at the bottom. I can't find a way to reverse this order and...
  • MartinT
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Timing of daily mix updates

PlanPremiumCountryHungary My Question or Issue The timing of the daily mix list changes are unfortunate:* I've 2 daily mixes set to be made available offline on my phone* at ~7am I open spotify to give it an opportunity to update the downloaded mixes...

  • Casual Listener
  • Plan Premium Country Hungary   My Question or Issue   The timing of the daily mix list changes are unfortunate: * I've 2 daily mixes set to be made available offline on my phone * ...
  • MartinT
  • Moderator
  • 1103 Views
  • 3 replies
  • 0 likes
  • Update time
  • 1103 Views
  • 3 replies
  • 0 likes

Superuser Contribution A playlist of all the songs I've ever liked

PlanPremiumCountryNorwayDeviceOnePlus 6, PCOperating SystemAndroid Oreo, Windows 10My Question or IssueI've recently been listening to the "Time Capsule" playlist and I see a lot (and I mean A LOT) of songs I've previously Liked that have been unlike...

  • Casual Listener
  • Plan Premium Country Norway Device OnePlus 6, PC Operating System Android Oreo, Windows 10 My Question or Issue I've recently been listening to the "Time Capsule" playlist and I see a lot (a...
  • jwo2
  • Visitor
  • 1415 Views
  • 6 replies
  • 1 likes
  • 1415 Views
  • 6 replies
  • 1 likes

Superuser Contribution Release Radar is mixed with song and audiobooks

PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I remove the audiobooks from the Release Radar ? I have single audiobooks in My Rel...

  • Newbie
  • Plan Premium Country Germany  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How c...
  • Maria
  • Moderator
  • 731 Views
  • 8 replies
  • 4 likes
  • 731 Views
  • 8 replies
  • 4 likes

Superuser Contribution DJ song selection

Most of the songs that the DJ plays are good choices, but they are very limited, where most of the songs it'll play are songs that have been released in the last few years. Even the "from your past" sets tend to only really play songs that were extre...

  • Visitor
  • Most of the songs that the DJ plays are good choices, but they are very limited, where most of the songs it'll play are songs that have been released in the last few years. Even the "from your past" ...
  • Maria
  • Moderator
  • 406 Views
  • 3 replies
  • 1 likes
  • AI DJ
    DJ
    Your Library
  • 406 Views
  • 3 replies
  • 1 likes

Superuser Contribution Liked Songs accidentally sorted wrong

PlanPremiumCountryGermanyDeviceLaptopOperating SystemWindows 11 My Question or IssueI accidentally selected all liked songs and dragged them into the library on the left side. Now suddenly all my liked songs are sorted wrong. Can I change/undo that? ...

  • Newbie
  • Plan Premium Country Germany Device Laptop Operating System Windows 11   My Question or Issue I accidentally selected all liked songs and dragged them into the library on the left...
  • Ghostie777
  • Visitor
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Name Gets Removed

I have a playlist with over 30k followers and lately my playlist name keeps getting removed as well as the album cover I created. Does anyone know why this is going on? I put a playlist title and a couple of hours later the title and image is gone.

  • Regular
  • I have a playlist with over 30k followers and lately my playlist name keeps getting removed as well as the album cover I created. Does anyone know why this is going on? I put a playlist title and a c...
  • barbaragordon13
  • Casual Listener
  • 2672 Views
  • 17 replies
  • 0 likes
  • 2672 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is making my private playlists public

PlanPremium CountryMalaysia DeviceSamsung Galaxy S8+ Operating SystemAndroid My Question or IssueSpotify keeps making my private playlists public. I make them private and listen to my music but later when I'm back on my account my playlists are publi...

  • Casual Listener
  • Plan Premium   Country Malaysia   Device Samsung Galaxy S8+   Operating System Android   My Question or Issue Spotify keeps making my private playlists public. I m...
  • p8me
  • Newbie
  • 33642 Views
  • 32 replies
  • 13 likes
  • 33642 Views
  • 32 replies
  • 13 likes

Superuser Contribution All the files in my library disappeared

PremiumLebanon My Question or IssueI recently changed payment method for my premium/duo account, and after doing so was required to log in to the app and online site again. Afterwards, I noticed my library of liked songs, playlists, podcasts, etc had...

  • Visitor
  • Premium Lebanon       My Question or Issue I recently changed payment method for my premium/duo account, and after doing so was required to log in to the app and online site agai...
  • Yordan
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Watch Feed on the Home tab

Hey folks, You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into content discovery through a Canvas video. You can spot that feed under your ...

  • Moderator
  • Moderator
  • Hey folks,   You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into cont...
  • vaajy
  • Roadie
  • 1479 Views
  • 13 replies
  • 3 likes
  • 1479 Views
  • 13 replies
  • 3 likes

Superuser Contribution Re: Playlist won't load

I have this problem but the playlist is downloaded on my phone and I don't want to re-download the playlist since I don't have internet is there any solutions?

  • Newbie
  • I have this problem but the playlist is downloaded on my phone and I don't want to re-download the playlist since I don't have internet is there any solutions?
  • Susan_GP
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Spotify liked playlist in library appears as grey with the name "Playlist·"

A playlist that I liked and added to my library no longer lets me listen to it or access it. It appears as a gray box with a music note that looks like a pair of headphones in the middle and is named "Playlist·" and not the name it originally was. wh...

  • Newbie
  • ...y main account the one that I liked it on (my work account) doesn't work. From my work account it doesn't say its in the public accounts of the main one but it allows me to access it from my main and s...
  • Amayy
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution AI DJ has bugs

1. When the DJ is used on a Monday morning, it will usually say "Giving you something for your Sunday afternoon" - means it doesn't know what day or time it is.2. Serious issue where it doesn't continue where it left off. When I use the AI DJ and lea...

  • Music Fan
  • 1. When the DJ is used on a Monday morning, it will usually say "Giving you something for your Sunday afternoon" - means it doesn't know what day or time it is. 2. Serious issue where it doesn't c...
  • MihailY
  • Moderator
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes