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good morning from germany,
to explain my problem, i start by telling you what kind of equipment i use:
iphone 6 64gb (available space 10gb+)
on my mac the spotify app has the identical lists which are marked to be offline available as well.
i have somewhat 2000 songs in my offline list - i have about 20 different lists with songs in them.
now my problem: when i sync my device via wifi at home it makes all of my files available for offline usage.
when i start the app a day later ALL of my songs and playlists are not available offline any longer. so i have to resync my entire library every day which is really bad.
i hope i clearified my problem. i hope so bad that there is a solution for my problem somewhere. please tell me if you need to know anything else in terms of helping me.
my first attempts for solving this issue were: rebooting all devices, reconnect all accounts.
thank you so much from germany
Solved! Go to Solution.
First, sign into this page and look at all the devices you are using for offline use:
With premium, you can only have up to 3 devices with stored offline data. You can use Spotify on as many devices as you want to, but only 3 can have the playlists stored in offline data. If you go over 3, one of your devices gets cleared of all the offline data.
If you are sure that you only have up to 3 devices, try reinstalling the app on your iPhone and then download all the playlists again. Then check to see if they stay downloaded. If they don't stay downloaded, does it give any error popup when you start up the app?