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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43449 Views
  • 15 replies
  • 36 likes
  • 43449 Views
  • 15 replies
  • 36 likes

Spotify sync isn't working between iOS devices

Hi, I am a premium user and have been for over two years. Recently been having very annoying sync issues when adding playlists / albums to iPad or iPhone. Which ever device I choose to add the playlist or album to, the other device doesn't see the ne...

  • Newbie
  • Hi,   I am a premium user and have been for over two years. Recently been having very annoying sync issues when adding playlists / albums to iPad or iPhone.   Which ever device I c...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

IOS SDK - Saved songs available offline.

Hello, I am planning to use Spotify SDK in my iOS application. The feature that I am looking is offline store of songs. I can see the APIs like "SaveTracks" to add tracks to Music library. But I am not sure how to save it in offline. I have taken pre...

  • Regular
  • Hello,   I am planning to use Spotify SDK in my iOS application. The feature that I am looking is offline store of songs.   I can see the APIs like "SaveTracks" to add tracks to Music l...
  • henrikholmsen
  • Newbie
  • 669 Views
  • 2 replies
  • 1 likes
  • 669 Views
  • 2 replies
  • 1 likes

Spotify Premium doesn't work!

Hi! My songs cut off in the middle and after looking at the Spotify Community posts I've uninstalled and reinstalled the app. That made things worse! Now I can't play any music at all and I've already reinstalled multiple times. Please help!!!

  • Casual Listener
  • Hi! My songs cut off in the middle and after looking at the Spotify Community posts I've uninstalled and reinstalled the app. That made things worse! Now I can't play any music at all and I've alread...
  • MaryS
  • Roadie
  • 442 Views
  • 4 replies
  • 0 likes
  • 442 Views
  • 4 replies
  • 0 likes

iPhone4 crashing on open

I have an iPhone4 running 7.1.2 and Spotify suddenly started crashing when I open it. I've tried a reinstall. Didn't work. I've tried doing the switch language thing. Didn't work. Can't change settings in app, b/c it won't even open. But it does work...

  • Regular
  • I have an iPhone4 running 7.1.2 and Spotify suddenly started crashing when I open it. I've tried a reinstall. Didn't work. I've tried doing the switch language thing. Didn't work. Can't change settin...
  • mattroberts1082
  • Regular
  • 398 Views
  • 4 replies
  • 0 likes
  • 398 Views
  • 4 replies
  • 0 likes

spotify doesn't start on my iphone 4

Spotify does not open on my iphone 4, I already downloaded the last version which should have fixed this bug but I can't open it. Can you help me?

  • Casual Listener
  • Spotify does not open on my iphone 4, I already downloaded the last version which should have fixed this bug but I can't open it. Can you help me? 
  • ceaselesschat
  • Newbie
  • 1634 Views
  • 11 replies
  • 0 likes
  • 1634 Views
  • 11 replies
  • 0 likes

Version update drains iphone 5s battery

i hold a premium account my spotify updated on monday to version 3.3.0.1640 and ever since then it has been draining my battery of my iphone 5s.I always put it on offline mode and before monday i had no issues but after the update even though the set...

  • Newbie
  • i hold a premium account   my spotify updated on monday to version 3.3.0.1640  and ever since then it has been draining my battery of my iphone 5s. I always put it on offline mode and be...
  • sebdmartin
  • Casual Listener
  • 277 Views
  • 1 replies
  • 1 likes
  • 277 Views
  • 1 replies
  • 1 likes

Spotify connect

Hi everyone, im having issues with my spotify connect on my marantz, when I connect the song comes up on my marantz plays for s second then freezes up, my marantz is connected vi a lan cable that's runs of a power line networker, I'm wondering if thi...

  • Regular
  • Hi everyone, im having issues with my spotify connect on my marantz, when I connect the song comes up on my marantz plays for s second then freezes up, my marantz is connected vi a lan cable that's r...
  • StefanMar
  • Casual Listener
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Can't sync my music in songs to offline no matter what I tey

I have an iPhone 6 with 75gb worth of storage left but no matter hats I do it won't sync all the music in songs to offline. I've tri d adding songs into playlists but they still won't sync can anyone help??

  • Newbie
  • I have an iPhone 6 with 75gb worth of storage left but no matter hats I do it won't sync all the music in songs to offline. I've tri d adding songs into playlists but they still won't sync can anyone...
  • Nico
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

cannot send message but can recieve message

I am using spotify verson++++++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...

  • Newbie
  •   I am using spotify verson ++++++++++++++++++++++++++++++++                                 &n...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Appen startar ej

Appen startar ej. Har iPhone 4 iOS 7.1.2. Det funkar ibland om jag avinstallerar appen och hämtar den igen. Detta hände efter jag uppdaterat appen nu i aug.

  • Newbie
  • Appen startar ej. Har iPhone 4 iOS 7.1.2. Det funkar ibland om jag avinstallerar appen och hämtar den igen. Detta hände efter jag uppdaterat appen nu i aug.
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

App crashes upon login

I'm attempting to use the Spotify app on my iPhone 4 -- which I have been doing for the past few months with no problem -- and the app started crashing today whenever I would try to open it.I have restarted my phone, as well as uninstalled and reinst...

  • Casual Listener
  • I'm attempting to use the Spotify app on my iPhone 4 -- which I have been doing for the past few months with no problem -- and the app started crashing today whenever I would try to open it. I have ...
  • Adam_B
  • Spotify
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify only works when started on wifi

Brief description of the issue: If I start Spotify on my wifi, then leave the house, it works fine on my iPhone 5. But if I close spotify away from the wifi and try to restart it on my data network, it crashes. It doesn't remember my login, it prompt...

  • Casual Listener
  • Brief description of the issue:   If I start Spotify on my wifi, then leave the house, it works fine on my iPhone 5.  But if I close spotify away from the wifi and try to restart it on my...
  • CharlieGI
  • Newbie
  • 579 Views
  • 1 replies
  • 1 likes
  • 579 Views
  • 1 replies
  • 1 likes

Local Files Will not Sync to iPhone and Gets Error.....

DescriptionI load local files to my spotify playlist, so that I can play them in the car when listening to spotify on my iPhone 6. When I go to play the song on the computer through spotify it works fine from "local files" but when I log onto my iPho...

  • Newbie
  • Description I load local files to my spotify playlist, so that I can play them in the car when listening to spotify on my iPhone 6. When I go to play the song on the computer through spotify it work...
  • 56kane
  • Casual Listener
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Need help!

i just singed up into spotify premium for students and the payment went threw twice and i havent got premiun and i tried everything

  • Newbie
  • i just singed up into spotify premium for students and the payment went threw twice and i havent got premiun and i tried everything
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

changing my forgotten password

My account won't allow me to change my password as every time I attempt this, i am told that my form had expired. I really just want to access my music but I can't.

  • Newbie
  • My account won't allow me to change my password as every time I attempt this, i am told that my form had expired. I really just want to access my music but I can't.
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

offline playlist will not sync

I have no internet data due to being abroad, however I am connected to wifi. But for some reason my offline playlists are no longer syncing. At first the majority of songs were no longer offline. So I reinstalled the app twice as well as removing all...

  • Newbie
  • I have no internet data due to being abroad, however I am connected to wifi. But for some reason my offline playlists are no longer syncing. At first the majority of songs were no longer offline. So ...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Stuck on album art screen

Spotify on my iphone 5 will get stuck on the album art screen when playing songs. It has no controls on the screen just the album art, the only way i can play or pause is swiping up and using the iphone controls, but I can't change playlists or anyth...

  • Casual Listener
  • Spotify on my iphone 5 will get stuck on the album art screen when playing songs. It has no controls on the screen just the album art, the only way i can play or pause is swiping up and using the iph...
  • 453 Views
  • 0 replies
  • 0 likes
  • 453 Views
  • 0 replies
  • 0 likes

Why can't I change the order of my playlists on iOS?

We should be able to manually change the order of playlists. Also, playlists based on an entire album should appear in a separate 'Starred Albums' section. Any chance of implementing this? They just seem like the most obvious tweaks, and would make t...

  • Visitor
  •   We should be able to manually change the order of playlists.   Also, playlists based on an entire album should appear in a separate 'Starred Albums' section.   Any chance o...
  • lwaldorf
  • Newbie
  • 931 Views
  • 2 replies
  • 5 likes
  • 931 Views
  • 2 replies
  • 5 likes

spotify isnt working

hello i have the premiumsince today it wont load any of my playlist or starred playlisti closed the app, logged myself out and in againwhat is happening?

  • Newbie
  • hello i have the premium since today it wont load any of my playlist or starred playlist i closed the app, logged myself out and in again what is happening?
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes

sync offline songs to iphone without internet

Hey there ,my iPhone 5S is a bit broken ( wifi not working ).Is it possible to synch offline songs from windows to my iPhone without using wifi?Help pls.

  • Newbie
  • Hey there , my iPhone 5S is a bit broken ( wifi not working ). Is it possible to synch offline songs from windows to my iPhone without using wifi? Help pls.
  • OviiiOne
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes