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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 33748 Views
  • 13 replies
  • 36 likes
  • 33748 Views
  • 13 replies
  • 36 likes

Solved!! Error 127/"An Error Occurred, Try Again"

Hi there,I suddenly developed this issue following a storage limit warning stopping me from searching the library. I seem able to play my own playlists, radio, Now, etc. but can't search the library without this error.The red bar with Error 127 is vi...

  • Regular
  • Hi there, I suddenly developed this issue following a storage limit warning stopping me from searching the library. I seem able to play my own playlists, radio, Now, etc. but can't search the libr...
  • Whiteroam
  • Regular
  • 4976 Views
  • 3 replies
  • 0 likes
  • error 127
    try again
  • 4976 Views
  • 3 replies
  • 0 likes

Can not login on iphone to my existing spotify account

I have changed device to iphone. When I try to login on Spotify I get the message "Du har redan skapat ett konto med den här e-postadressen" (You have already created an account with this email address). This is true but the thing is that I am not tr...

  • Casual Listener
  • I have changed device to iphone. When I try to login on Spotify I get the message "Du har redan skapat ett konto med den här e-postadressen" (You have already created an account with this email ...
  • Jason
  • Spotify Legend
  • 758 Views
  • 1 replies
  • 0 likes
  • 758 Views
  • 1 replies
  • 0 likes

total playlist length

I cannot find the total time of my playlists using the I pad app. i read it was to be by the offline toggle. it is not on the I pad. super annoying.

  • Newbie
  • I cannot find the total time of my playlists using the I pad app. i read it was to be by the offline toggle. it is not on the I pad. super annoying.
  • reillybramble
  • Newbie
  • 1710 Views
  • 2 replies
  • 0 likes
  • 1710 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crash on start

Iphone 4iOS 7.1.2Hello. Spotify has recently begun crashing on start. I have been unable to start it at all.As soon as I discovered this issue, I did the following things:1. Close all apps. Open Spotify. Crash.2.) Restart device. Crash.3.) Uninstall/...

  • Visitor
  • Iphone 4 iOS 7.1.2 Hello. Spotify has recently begun crashing on start. I have been unable to start it at all. As soon as I discovered this issue, I did the following things: 1. Close all a...
  • mchangesq
  • Music Fan
  • 1743 Views
  • 11 replies
  • 0 likes
  • Spotify crash iphone 4 iOS7.1.2 (current)
  • 1743 Views
  • 11 replies
  • 0 likes

Local files aren't syncing to iPhone

I'm trying to add local files to my iPhone. I've followed all the instructions provided. I added them to a new playlist on the desktop application, synced to my phone correctly (the new playlist appears on my phone) yet when I set 'Available offline'...

  • Visitor
  • I'm trying to add local files to my iPhone.   I've followed all the instructions provided. I added them to a new playlist on the desktop application, synced to my phone correctly (the new play...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

option to listen offline doesn't come up

when i listen to a playlist the listen offline tab doesnt show up. i have a premium subscription and am using an i phone 4s

  • Casual Listener
  • when i listen to a playlist the listen offline tab doesnt show up. i have a premium subscription and am using an i phone 4s
  • DasPeter
  • Community Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Spotify posting to wrong twitter account - help!

How do I disconnect Twitter on ipad from posting to a particular twitter account? I have my own Twitter account and one that I manage for a sports club, and every time I save a track on Spotify (premium) it posts to the sports club Twitter.....embarr...

  • Casual Listener
  • How do I disconnect Twitter on ipad from posting to a particular twitter account?  I have my own Twitter account and one that I manage for a sports club, and every time I save a track on Spotify...
  • BucksBlackCat
  • Casual Listener
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Spotify doesn't play more than one song on iPhone /

Spotify doesn't play more than one song on iPhonealready deleted and reinstalled app, which didn't help

  • Regular
  • Spotify doesn't play more than one song on iPhone already deleted and reinstalled app, which didn't help
  • Renauer
  • Regular
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

cannot log in to supported apps

Hi, I have an iphone 5s w/ spotify premium, which works great. But I also have soundhound and runkeeper apps that are supported with direct linds to spotify. However, whenever I try to connect those apps to spotify, I end up in some kind of loop. It ...

  • Newbie
  • Hi, I have an iphone 5s w/ spotify premium, which works great.  But I also have soundhound and runkeeper apps that are supported with direct linds to spotify.  However, whenever I try to co...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Disappearing new downloaded and offline saved albums

Dear anybody,I'm a Spotify premium user for about 1 year now. All of a sudden problems arose with new downloaded albums and offline saved songs. Ones I've searched for a new artist, added a couple of his albums and then saved and downloaded all the s...

  • Newbie
  • Dear anybody, I'm a Spotify premium user for about 1 year now. All of a sudden problems arose with new downloaded albums and offline saved songs. Ones I've searched for a new artist, added a coupl...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Unsaving offline tracks from any menu

Noticed that if you download a track from, say, the playlist menu, you can't remove it unless you access it through the same menu. Wouldn't it make more sense to be able to deselect available offline from anywhere?

  • Music Fan
  • Noticed that if you download a track from, say, the playlist menu, you can't remove it unless you access it through the same menu. Wouldn't it make more sense to be able to deselect available offline...
  • 317 Views
  • 0 replies
  • 0 likes
  • iOS
    save to device
  • 317 Views
  • 0 replies
  • 0 likes

Solved!! ? How turn of shuffle off on spotify premium: iPhone app?

I have Sp Premium and cannot turn the shuffle off in my iOS App ?????? Current posts do not address this Thanks

  • Casual Listener
  • I have Sp Premium and cannot turn the shuffle off in my iOS App  ?????? Current posts do not address this  Thanks
  • bualosh
  • Newbie
  • 3713 Views
  • 4 replies
  • 2 likes
  • 3713 Views
  • 4 replies
  • 2 likes

Solved!! All my songs disappered

Today I opened spotify and when I clicked on songs all of the songs that I have saved where gone I don't know what to do or what happened

  • Casual Listener
  • Today I opened spotify and when I clicked on songs all of the songs that I have saved where gone I don't know what to do or what happened
  • codylane101
  • Casual Listener
  • 910 Views
  • 11 replies
  • 0 likes
  • 910 Views
  • 11 replies
  • 0 likes

Solved!! Spotify crashes on iPhone 5s

My Spotify and iOS are the latest version, today when I open the app on my iPhone 5S the iphone will reboot immediately, I tried to unistall and reinstall the app but the problem is still! I'm premium user for years and never met this before

  • Casual Listener
  • My Spotify and iOS are the latest version, today when I open the app on my iPhone 5S the iphone will reboot immediately, I tried to unistall and reinstall the app but the problem is still! I'm premiu...
  • Miss9090
  • Newbie
  • 1038 Views
  • 8 replies
  • 0 likes
  • 1038 Views
  • 8 replies
  • 0 likes

Solved!! iPad app crashing after update v3.6.0.923

Hi, after spotify was updated just 1-2 days ago its totally an unusable app. I can search for music i can do everything but i cant play a song... Dont know what they updated but the main thing isnt working. I tap to play and the app crashes every sin...

  • Casual Listener
  • Hi, after spotify was updated just 1-2 days ago its totally an unusable app. I can search for music i can do everything but i cant play a song... Dont know what they updated but the main thing isnt w...
  • Jafitzpa12
  • Casual Listener
  • 1494 Views
  • 12 replies
  • 1 likes
  • Crash
    crashing
    updatefail
  • 1494 Views
  • 12 replies
  • 1 likes

Solved!! your music

i can't access my artists page in "Your music" when i'm offline shouldn't i be able to since its all music i downloaded onto my phone anyways?

  • Casual Listener
  • i can't access my artists page in "Your music" when i'm offline shouldn't i be able to since its all music i downloaded onto my phone anyways?
  • nunnnun
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Are my iTunes playlists playing my actual songs or Spotify's version of my actual songs?

I'm wondering if my iTunes playlists' songs were imported or is Spotify playing their version based on the title and artist from my iTunes playlists? - New Spotify user (premium)

  • Casual Listener
  • I'm wondering if my iTunes playlists' songs were imported or is Spotify playing their version based on the title and artist from my iTunes playlists?   - New Spotify user (premium)
  • nunnnun
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! No music played or just 20 sec of a song

I have looked around the board and found others with this problem. Sometimes a song will play for 20 seconds and then stop, but it is still "playing". When I switch somgs, the new one wont play. Sometimes it will play straight through, but the next s...

  • Casual Listener
  • I have looked around the board and found others with this problem. Sometimes a song will play for 20 seconds and then stop, but it is still "playing". When I switch somgs, the new one wont play. Some...
  • Kentsune
  • Casual Listener
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

Song is literally broken

spotify:track:1lfGEWowXCsZlGG60zy3dP Song does not work properly, just listen to it, it skips throughout the song.

  • Newbie
  • spotify:track:1lfGEWowXCsZlGG60zy3dP   Song does not work properly, just listen to it, it skips throughout the song.   😞  
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes