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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

236585 Views

56 replies

13 likes

  • 236585 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158681 Views

507 replies

108 likes

  • 158681 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108199 Views

19 replies

38 likes

  • 108199 Views
  • 19 replies
  • 38 likes

Problem with genius

Hi, I would like to know why playing a song does not show the lyrics but those lyrics if they are in the page of Genius, only works with famous songs and not with the others

Visitor

Hi, I would like to know why playing a song does not show the lyrics but those lyrics if they are in the page of Genius, only works with famous songs and not with the others

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
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Can't find Your Daily Mix on the app on iPhone 6S Plus

It's not in the Radio tab, nor is it in My Library/Your Music. Where is it??? I'm running the latest version of iOS and the Spotify app, and have been on Premium for years now. It works fine on my Desktop, so what gives?

Newbie

It's not in the Radio tab, nor is it in My Library/Your Music. Where is it??? I'm running the latest version of iOS and the Spotify app, and have been on Premium for years now. It works fine on my De...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Button to accept new terms and conditions?

I got a notification to accept the new terms and conditions for the United States a few days ago and I clicked "not now". However it hasn't popped up in a few days and I need to accept it otherwise I think it said it's going to stop my account or som...

Newbie

I got a notification to accept the new terms and conditions for the United States a few days ago and I clicked "not now". However it hasn't popped up in a few days and I need to accept it otherwise I...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Casting from phone to speakers

I have been casting my spotify music from my phone to my speakers for over a year now. It's my only source of music and I have a home office. Today it wouldn't let me cast claiming I need a Premium account. Anyone have any information? Sad to have lo...

Newbie

I have been casting my spotify music from my phone to my speakers for over a year now. It's my only source of music and I have a home office.   Today it wouldn't let me cast claiming I ne...

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
  • 0 likes

Heruntergeladene Dateien laden nicht mehr

Guten Abend Ich habe ein Problem mit dem runterladen von Songs. Ich bekomme die Nachricht, dass herunterladen der Inhalte nicht möglich ist aufgrund der Speicherkapazitäten ... oder so ähnlich ... aber ich hab noch mehr als genug Speicherplatz. Ich h...

Newbie

Guten Abend 👋🏼 Ich habe ein Problem mit dem runterladen von Songs. Ich bekomme die Nachricht, dass herunterladen der Inhalte nicht möglich ist aufgrund der Speicherkapazitäten ... oder so ähnlich ...

276 Views

0 replies

0 likes

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start offline mode - immediately told Go Online Within 13 Days

Problem in detail: using spotify premium in online mode on two devices, as soon as I toggle offline mode on either one, it displays I have to go online in 13 days. I have no other devices logged in on the link at https://www.spotify.com/ca-en/account...

Casual Listener

Problem in detail: using spotify premium in online mode on two devices, as soon as I toggle offline mode on either one, it displays I have to go online in 13 days. I have no other devices l...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
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Songs don't continue to play

Does anyone know how to fix the issue with songs not continue playing on any album? I'll be listening to a song, then when it ends, it doesn't start the next song. Very inconvenient. It used to work, but then over the weekend, it just stopped.

Newbie

Does anyone know how to fix the issue with songs not continue playing on any album?  I'll be listening to a song, then when it ends, it doesn't start the next song.  Very inconvenient. &nbs...

311 Views

0 replies

0 likes

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Spotify doesn't play with locked phone.

Hello,I am having trouble playing music with locked phone, it only plays when the app is open on the screen.It stops playing when I leave the spotify app or lock the phone.Phone: iPhone SE 64gb.Please help!

Casual Listener

Hello, I am having trouble playing music with locked phone, it only plays when the app is open on the screen. It stops playing when I leave the spotify app or lock the phone. Phone: iPhone S...

Glauberbannwart

Casual Listener

1872 Views

2 replies

1 likes

  • 1872 Views
  • 2 replies
  • 1 likes

Solved!! Added local file on my laptop. But on Iphone i don't see it

Guys, I can't find resolve for this problem. Help me, please. I have created a playlist and Added a local file for this playlist. After that, I have uploaded my playlist to Spotify. My iPhone connected to the same wi-fi. But on iPhone, I can't see th...

Casual Listener

Guys, I can't find resolve for this problem. Help me, please. I have created a playlist and Added a local file for this playlist. After that, I have uploaded my playlist to Spotify. My iPhone connect...

PilotAC

Community Legend

652 Views

3 replies

0 likes

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  • 3 replies
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I-phone and I-pad with Spotify and Volvo Sensus using Lightning

Hi Chris,You have got this totally wrong you wrote in the original Therese.In our cars there are no headsets involved. So when you are talking aboutupgrading the headset it is not applicable.So how you can close this issue is actually quite embarrasi...

Regular

 Hi Chris, You have got this totally wrong you wrote in the original Therese. In our cars there are no headsets involved. So when you are talking about upgrading the headset it is not appli...

212 Views

0 replies

0 likes

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Play queue not clearing when changing playlists

Over the last couple of days I've noticed an issue in the ios app, whereby pressing shuffle play on a playlist I have downloaded does not clear out the play queue, and so after playing one song from the selected playlist it then reverts back to the p...

Casual Listener

Over the last couple of days I've noticed an issue in the ios app, whereby pressing shuffle play on a playlist I have downloaded does not clear out the play queue, and so after playing one song from ...

RemcovNoppen

Visitor

618 Views

1 replies

0 likes

iOS
Play queue
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Superuser Contribution downloaded offline music

i have the app and down loaded music available offline on my Iphone 7 yet on the app on my ipad has the same downloaded music is not available offline ? do i have to download the same music to different devices ? i thought once downloaded we could li...

Newbie

i have the app and down loaded music available offline on my Iphone 7 yet on the app on my ipad has the same downloaded music is not available offline ?   do i have to download the same music ...

Maria_B

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
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How to get Spotify to stop playing through USB?

I'm trying to charge my phone in the car while listening to music from Spotify through my headphones but it says that it is playing through "USB out". How can I switch the playback to headphones instead?

Newbie

I'm trying to charge my phone in the car while listening to music from Spotify through my headphones but it says that it is playing through "USB out". How can I switch the playback to headphones inst...

287 Views

0 replies

0 likes

  • 287 Views
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Downloaded songs keep geting deleted

Anyone else having this problem?All my downloaded songs keep getting deleted every couple of weeks.It's fing frustrating!!

Newbie

Anyone else having this problem? All my downloaded songs keep getting deleted every couple of weeks. It's fing frustrating!!

228 Views

0 replies

0 likes

  • 228 Views
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Spotify makes iPhone battery drain really fast?

I've been an iPhone 6 user for exactly two months now, but I've been using Spotify on my iPhone for about a month and a half. For the past day or two, Spotify has made my iPhone heat up really quickly, meaning that it causes the battery to brain real...

Music Fan

I've been an iPhone 6 user for exactly two months now, but I've been using Spotify on my iPhone for about a month and a half. For the past day or two, Spotify has made my iPhone heat up really quickl...

735 Views

0 replies

0 likes

battery
draining
heating
iOS
iphone
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Downloading playlists

I changed from android to iPhone and I'm trying to download my playlist but it keeps stopping and it's a long way from being finished, is there a way to fix this or am I going to have to watch it the entire time, i have 1,015 songs with 900 to go

Newbie

I changed from android to iPhone and I'm trying to download my playlist but it keeps stopping and it's a long way from being finished, is there a way to fix this or am I going to have to watch it the...

265 Views

0 replies

0 likes

  • 265 Views
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Spotify doesn't play songs in playlist

I have a free account on iOS and when I try to play my playlist it doesn't play any songs on said playlist. I've tried turning on and off the loop button (lower right corner) and turning off auto play - I also have more than 12 songs in the playlist....

Visitor

I have a free account on iOS and when I try to play my playlist it doesn't play any songs on said playlist. I've tried turning on and off the loop button (lower right corner) and turning off auto pla...

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes