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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230433 Views

53 replies

13 likes

  • 230433 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154060 Views

507 replies

108 likes

  • 154060 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107335 Views

19 replies

38 likes

  • 107335 Views
  • 19 replies
  • 38 likes

Superuser Contribution All of my downloaded songs are gone?

I use my Spotify on my IPhone, i have probably around 3000 songs downloaded. The other day all of them were suddenly off my phone, still saved but not downloaded to my device, it took all night but they eventually downloaded back to my phone. Now it'...

Casual Listener

I use my Spotify on my IPhone, i have probably around 3000 songs downloaded. The other day all of them were suddenly off my phone, still saved but not downloaded to my device, it took all night but t...

benleeled

Casual Listener

425 Views

2 replies

0 likes

  • 425 Views
  • 2 replies
  • 0 likes

David ochoa

Hola buen día, disculpe quiero rentar el plan familiar y al introducir la tarjeta de crédito me aparece la leyenda de "ups, al parecer tu porveedor está teniendo un mal día.." y ya lo eh intentado diferentes días, hice otros pagos con la misma tarjet...

Newbie

Hola buen día, disculpe quiero rentar el plan familiar y al introducir la tarjeta de crédito me aparece la leyenda de "ups, al parecer tu porveedor está teniendo un mal día.." y ya lo eh intentado di...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't go online even though I have 4G LTE

This issue just started today and I have tried reinstalling the app and other solutions I found online but it still doesn't work

Casual Listener

This issue just started today and I have tried reinstalling the app and other solutions I found online but it still doesn't work

Jack

Roadie

25865 Views

3 replies

1 likes

  • 25865 Views
  • 3 replies
  • 1 likes

Superuser Contribution Podcast doesn't continue from where I stopped before

When I listen to my favourite podcast (Fest und Flauschig) and I switch to another playlist to hear a song, and I come back to the podcast to continue listening, it starts again at the beginning. This behavior is new. In the last version it continued...

Casual Listener

When I listen to my favourite podcast (Fest und Flauschig) and I switch to another playlist to hear a song, and I come back to the podcast to continue listening, it starts again at the beginning. Thi...

23nr

Casual Listener

1382 Views

3 replies

3 likes

  • 1382 Views
  • 3 replies
  • 3 likes

Canjeé una tarjeta de regalo y sigo sin ser Premium

Soy nueva en Spotify y empecé a utilizar los días de prueba, al agotarse compré una tarjeta de regalo de $300, pero mi suscripción sigue siendo gratis y me siguen apareciendo anuncios. Ya me llegó un correo electrónico con mi recibo de Spotify Premiu...

Newbie

Soy nueva en Spotify y empecé a utilizar los días de prueba, al agotarse compré una tarjeta de regalo de $300, pero mi suscripción sigue siendo gratis y me siguen apareciendo anuncios. Ya me llegó un...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

About Shuffle

Hello I guess there's something wrong with my shuffle function. Whenever I match my phone with my car (a3) shuffle function gone and automatically,repeat function becomes alive how can I solve this problem ? thanks

Casual Listener

Hello I guess there's something wrong with my shuffle function. Whenever I match my phone with my car (a3) shuffle function gone and automatically,repeat function becomes alive how can I solve this p...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Superuser Contribution Infinite Skip Problem

Hi everyone, I am having problems with skipping. I use an iphone 6 (iOS 10.3.2), free user and when I try to press play on playlists, it skips infinitely until it reaches the capacity per day of free skips, then displaying the image ''You discovered ...

Newbie

Hi everyone, I am having problems with skipping. I use an iphone 6 (iOS 10.3.2), free user and when I try to press play on playlists, it skips infinitely until it reaches the capacity per day of free...

Jeremy

Spotify Legend

821 Views

4 replies

0 likes

  • 821 Views
  • 4 replies
  • 0 likes

Spotify downloading songs without permission

Recently, my app has decided to start downloading 519 songs that I haven't elected to download. I know that I've only downloaded a playlist of 83 songs so I don't know where these downloads are coming from. It stops every session because I have no sp...

Newbie

Recently, my app has decided to start downloading 519 songs that I haven't elected to download. I know that I've only downloaded a playlist of 83 songs so I don't know where these downloads are comin...

1282 Views

0 replies

2 likes

  • 1282 Views
  • 0 replies
  • 2 likes

Problem with genius

Hi, I would like to know why playing a song does not show the lyrics but those lyrics if they are in the page of Genius, only works with famous songs and not with the others

Visitor

Hi, I would like to know why playing a song does not show the lyrics but those lyrics if they are in the page of Genius, only works with famous songs and not with the others

194 Views

0 replies

0 likes

  • 194 Views
  • 0 replies
  • 0 likes

Can't find Your Daily Mix on the app on iPhone 6S Plus

It's not in the Radio tab, nor is it in My Library/Your Music. Where is it??? I'm running the latest version of iOS and the Spotify app, and have been on Premium for years now. It works fine on my Desktop, so what gives?

Newbie

It's not in the Radio tab, nor is it in My Library/Your Music. Where is it??? I'm running the latest version of iOS and the Spotify app, and have been on Premium for years now. It works fine on my De...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

Button to accept new terms and conditions?

I got a notification to accept the new terms and conditions for the United States a few days ago and I clicked "not now". However it hasn't popped up in a few days and I need to accept it otherwise I think it said it's going to stop my account or som...

Newbie

I got a notification to accept the new terms and conditions for the United States a few days ago and I clicked "not now". However it hasn't popped up in a few days and I need to accept it otherwise I...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Casting from phone to speakers

I have been casting my spotify music from my phone to my speakers for over a year now. It's my only source of music and I have a home office. Today it wouldn't let me cast claiming I need a Premium account. Anyone have any information? Sad to have lo...

Newbie

I have been casting my spotify music from my phone to my speakers for over a year now. It's my only source of music and I have a home office.   Today it wouldn't let me cast claiming I ne...

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

Heruntergeladene Dateien laden nicht mehr

Guten Abend Ich habe ein Problem mit dem runterladen von Songs. Ich bekomme die Nachricht, dass herunterladen der Inhalte nicht möglich ist aufgrund der Speicherkapazitäten ... oder so ähnlich ... aber ich hab noch mehr als genug Speicherplatz. Ich h...

Newbie

Guten Abend 👋🏼 Ich habe ein Problem mit dem runterladen von Songs. Ich bekomme die Nachricht, dass herunterladen der Inhalte nicht möglich ist aufgrund der Speicherkapazitäten ... oder so ähnlich ...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

start offline mode - immediately told Go Online Within 13 Days

Problem in detail: using spotify premium in online mode on two devices, as soon as I toggle offline mode on either one, it displays I have to go online in 13 days. I have no other devices logged in on the link at https://www.spotify.com/ca-en/account...

Casual Listener

Problem in detail: using spotify premium in online mode on two devices, as soon as I toggle offline mode on either one, it displays I have to go online in 13 days. I have no other devices l...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

Songs don't continue to play

Does anyone know how to fix the issue with songs not continue playing on any album? I'll be listening to a song, then when it ends, it doesn't start the next song. Very inconvenient. It used to work, but then over the weekend, it just stopped.

Newbie

Does anyone know how to fix the issue with songs not continue playing on any album?  I'll be listening to a song, then when it ends, it doesn't start the next song.  Very inconvenient. &nbs...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
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Spotify doesn't play with locked phone.

Hello,I am having trouble playing music with locked phone, it only plays when the app is open on the screen.It stops playing when I leave the spotify app or lock the phone.Phone: iPhone SE 64gb.Please help!

Casual Listener

Hello, I am having trouble playing music with locked phone, it only plays when the app is open on the screen. It stops playing when I leave the spotify app or lock the phone. Phone: iPhone S...

Glauberbannwart

Casual Listener

1857 Views

2 replies

1 likes

  • 1857 Views
  • 2 replies
  • 1 likes

Solved!! Added local file on my laptop. But on Iphone i don't see it

Guys, I can't find resolve for this problem. Help me, please. I have created a playlist and Added a local file for this playlist. After that, I have uploaded my playlist to Spotify. My iPhone connected to the same wi-fi. But on iPhone, I can't see th...

Casual Listener

Guys, I can't find resolve for this problem. Help me, please. I have created a playlist and Added a local file for this playlist. After that, I have uploaded my playlist to Spotify. My iPhone connect...

PilotAC

Community Legend

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes

I-phone and I-pad with Spotify and Volvo Sensus using Lightning

Hi Chris,You have got this totally wrong you wrote in the original Therese.In our cars there are no headsets involved. So when you are talking aboutupgrading the headset it is not applicable.So how you can close this issue is actually quite embarrasi...

Regular

 Hi Chris, You have got this totally wrong you wrote in the original Therese. In our cars there are no headsets involved. So when you are talking about upgrading the headset it is not appli...

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes