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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

What's up with this new Home screen?

Whats up with the new home screen being random playlist? Its really bad, can I change it back?

  • Music Fan
  • Oldstartscreenfan
  • Newbie
  • 55057 Views
  • 966 replies
  • 348 likes
  • iOS
  • 55057 Views
  • 966 replies
  • 348 likes

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397060 Views
  • 879 replies
  • 326 likes
  • 397060 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78510 Views
  • 124 replies
  • 32 likes
  • 78510 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17922 Views
  • 8 replies
  • 0 likes
  • 17922 Views
  • 8 replies
  • 0 likes

After I while, iOS forgets Spotify last played song

Scenario:Open SpotifyListen to a song on Spotify on my iPhoneStop songPress iPhone button and switch to another appSwipe up iOS Control Center which will show the song info and the playback controlsWhen I then go back to Spotify, it will remember wha...

  • Newbie
  • Scenario: Open Spotify Listen to a song on Spotify on my iPhone Stop song Press iPhone button and switch to another app Swipe up iOS Control Center which will show the song info and the playbac...
  • Dan00ne
  • Casual Listener
  • 695 Views
  • 2 replies
  • 3 likes
  • 695 Views
  • 2 replies
  • 3 likes

Why the Iphone App sucks big time regarding playlists and favorites!

Besides all the other known problems regarding stops during track-changes and missing buffer clearing i think that the whole playlist and starring-concept is totally screwed up as it is now. First of all you can not star artists, then all starred ite...

  • Music Fan
  • Besides all the other known problems regarding stops during track-changes and missing buffer clearing i think that the whole playlist and starring-concept is totally screwed up as it is now.  ...
  • Phoenix3437
  • Newbie
  • 4902 Views
  • 7 replies
  • 3 likes
  • 4902 Views
  • 7 replies
  • 3 likes

Paying with iTunes card?

Paid for premium with an iTunes account for as long as I've had the app, now it won't work. When did this change???

  • Newbie
  • Paid for premium with an iTunes account for as long as I've had the app, now it won't work. When did this change???
  • Hubo
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Deleted account

I deleted my facebook account which was linked to my spotify account, I then made both new facebook and spotify accounts thinking they were both fully removed. I signed up my mew spotify and was good to go but noticed i was still being charged each m...

  • Newbie
  • I deleted my facebook account which was linked to my spotify account, I then made both new facebook and spotify accounts thinking they were both fully removed. I signed up my mew spotify and was good...
  • Hubo
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

The EQ of the app isn't working

Hi everyone, when I open the Spotify app on my iPhone 6 the EQs just begins to work when I go there and switch off and on, at my device this is always on, but after the last update it isn't working correctly. Hope a solution, tank you!

  • Newbie
  • Hi everyone, when I open the Spotify app on my iPhone 6 the EQs just begins to work when I go there and switch off and on, at my device this is always on, but after the last update it isn't working c...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Premium won't work on iPhone app

I've paid for Premium and if I click "upgrade" in Spotify now it says I have an active Premium-account. However I canno't use Spotify on my iPhone, when I click on a song (they are all marked "light grey") it says I need premium for on-demand mobile ...

  • Newbie
  • I've paid for Premium and if I click "upgrade" in Spotify now it says I have an active Premium-account. However I canno't use Spotify on my iPhone, when I click on a song (they are all marked "light ...
  • osornios
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Help me please :(

i just payed through Itunes, And every single time I try to open the app it tells me to click the downgrade, why?

  • Newbie
  • i just payed through Itunes,  And every single time I try to open the app it tells me to click the downgrade, why? 
  • osornios
  • Spotify Star
  • 2477 Views
  • 1 replies
  • 0 likes
  • 2477 Views
  • 1 replies
  • 0 likes

Playlist not showing up

Playlists are not showing up on my main device but on my other devices they are showing up but my main device is the one I use most offline

  • Newbie
  • Playlists are not showing up on my main device but on my other devices they are showing up but my main device is the one I use most offline
  • osornios
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! I want to pay with I tunes help!

Hi well I really don't know how I can subscribe again to premium but using my App Store money for paying can someone help me please thank you ...

  • Newbie
  • Hi well I really don't know how I can subscribe again to premium but using my App Store money  for paying  can someone help me please thank you ...
  • osornios
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Premium user - can't seem to log in abroad

I've been a premium user for a while. Since March I've been abroad, but just recently I was kicked out of my account and now I can't log back in because I "can only use Spotify abroad for 14 days". I am without wifi for the majority of the time but w...

  • Newbie
  • I've been a premium user for a while. Since March I've been abroad, but just recently I was kicked out of my account and now I can't log back in because I "can only use Spotify abroad for 14 days". I...
  • oscitare
  • Composer
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Can I see what's playing on another device from my iPhone?

I recently got a Roku and have been using it to stream Spotify. However, I don't want to leave the TV on all day to see what music is playing. Is there a way to use the iPhone app to see what's playing on the Roku (same account)? I haven't been able ...

  • Casual Listener
  • I recently got a Roku and have been using it to stream Spotify.  However, I don't want to leave the TV on all day to see what music is playing.  Is there a way to use the iPhone app to see ...
  • maxicon
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Solved!! Payment

I just downloaded the Spotify app and I wanted to know if I could be on the app and not pay anything. I'm on Spotify Free but I don't know if it is totally free. I read on a website that Spotify Free still makes you pay and I wanted to know if that i...

  • Newbie
  • I just downloaded the Spotify app and I wanted to know if I could be on the app and not pay anything. I'm on Spotify Free but I don't know if it is totally free. I read on a website that Spotify Free...
  • oscitare
  • Composer
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing on my iPhone 6

The app will inevitably crash within a minute whenever I go into online mode (there are no issues when offline)

  • Newbie
  • The app will inevitably crash within a minute whenever I go into online mode (there are no issues when offline)
  • osornios
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Playing offline

I have to go online first so I can just view my list of saved music. Everytime! Ugh! Sometimes I have to close my spotify and open it again just to see my list. Help!

  • Newbie
  • I have to go online first so I can just view my list of saved music. Everytime! Ugh! Sometimes I have to close my spotify and open it again just to see my list. Help!
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

App Update

My spotify app has not updates in the app store. Yet I can see my spotify is behind the current version.

  • Visitor
  • My spotify app has not updates in the app store. Yet I can see my spotify is behind the current version.  
  • champster13
  • Newbie
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Offline album with some musics with echo/noise problem

I've downloaded an album called "Nação Serrana" from "Os Serranos", but from the music "Loucos por Serrano" starts and echo and a background noise preventing to hear the music properly. I've already turned off Offline availability and incrise the dow...

  • Casual Listener
  • I've downloaded an album called "Nação Serrana" from "Os Serranos", but from the music "Loucos por Serrano" starts and echo and a background noise preventing to hear the music properly.   ...
  • annasteen
  • Newbie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Radio Error

m on iPhone 5; brand new to Spotify. When I'm playing a song, and I click the Radio option in the sub-menu, I get an Error Message (no number). Help? What's going on? I thought I could initiate a radio function around any song...

  • Newbie
  • m on iPhone 5; brand new to Spotify.  When I'm playing a song, and I click the Radio option in the sub-menu, I get an Error Message (no number).  Help?  What's going on?  I t...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Spotify don't download the musics

My Spotify has a bug, when I click on "available offline" the download don't start and I don't have any message after that, this just doesn't work, I have sufficient memory, I need help. ThanksiPhone 6s 64gb

  • Casual Listener
  • My Spotify has a bug, when I click on "available offline" the download don't start and I don't have any message after that, this just doesn't work, I have sufficient memory, I need help. Thanks iP...
  • Didiap
  • Newbie
  • 400 Views
  • 1 replies
  • 1 likes
  • 400 Views
  • 1 replies
  • 1 likes

Iphone keeps stopping Spotify

I am trying to use Spotify as a continuous music player for music at a restaurant. It plays for about 24 hours but then kicks the app off and stops the music. Is there a way to continuously play the music without having the keep hitting repeat and pl...

  • Newbie
  • I am trying to use Spotify as a continuous music player for music at a restaurant. It plays for about 24 hours but then kicks the app off and stops the music. Is there a way to continuously play the ...
  • margaret-kraus
  • Gig Goer
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes