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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30734 Views

40 replies

9 likes

  • 30734 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95457 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293882 Views

60 replies

15 likes

  • 293882 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123794 Views

19 replies

38 likes

  • 123794 Views
  • 19 replies
  • 38 likes

Can't click artist to open their albums

When I click artist in my playlists I get the message "Spotify can't open this link on this device" I have deleted the app and reinstalled twice , went to the site logged out all devices, there are no updates available for the app at this time or my ...

Newbie

When I click artist in my playlists I get the message "Spotify can't open this link on this device" I have deleted the app and reinstalled twice , went to the site logged out all devices, there are n...

user-removed

Not applicable

685 Views

1 replies

0 likes

  • 685 Views
  • 1 replies
  • 0 likes

Offline?

When I leave a wifi area, why does Spotify go offline and not let me play my music?

Newbie

When I leave a wifi area, why does Spotify go offline and not let me play my music?

Bittencourt

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for kids

Hi I would like that my kids (5 and 8 year old) listen Spotify in their bedroom. Is there a solution to do that without purchase for each a device (ipod touch f.e.) to manage the app. I'm searching a terminal directly connected with spotify to listen...

Newbie

Hi I would like that my kids (5 and 8 year old) listen Spotify in their bedroom. Is there a solution to do that without purchase for each a device (ipod touch f.e.) to manage the app.   I'm se...

Maxim

Spotify Star

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

iOS 10 update and Bluetooth issues

I recently update to iOS 10 and Spotify is no longer connecting to my Bluetooth headphones. I tried a fresh install without any luck. Bluetooth works on all others devices.

Newbie

I recently update to iOS 10 and Spotify is no longer connecting to my Bluetooth headphones. I tried a fresh install without any luck. Bluetooth works on all others devices.

kolorobot

Newbie

1778 Views

6 replies

0 likes

  • 1778 Views
  • 6 replies
  • 0 likes

spotify dosen't open ios 7.1.2

hey guys after the update that was there a few days ago i can't open spotify on my iphone, when i press the spotify icon nothing happens its just like that it dosent know that i clicked the icon, im useing a iphone 4 with ios 7.1.2 Plz Help

Visitor

hey guys after the update that  was there a few days ago i can't open spotify on my iphone, when i press the spotify icon nothing happens its just like that it dosent know that i clicked the ico...

radekde

Casual Listener

1049 Views

3 replies

0 likes

  • 1049 Views
  • 3 replies
  • 0 likes

Solved!! Log in failed already have an account

Hi. Just signed up and when trying to log in I get a message saying that I already have an account?

Casual Listener

Hi. Just signed up and when trying to log in I get a message saying that I already have an account?

Emma130979

Casual Listener

1314 Views

5 replies

0 likes

  • 1314 Views
  • 5 replies
  • 0 likes

Resetting my account and password

Guys, please help me. I forgot my first account's password and now I'm trying to reset it, I forgot my username. Please help me. It's a premium account. I can't pay 2 accounts. Reply ASAP.

Newbie

Guys, please help me. I forgot my first account's password and now I'm trying to reset it, I forgot my username. Please help me. It's a premium account. I can't pay 2 accounts. Reply ASAP. 😞

LordRollin

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Do not working notifications

Do not come Push notifications in the settings they are toggle on. iOS 10.1.1Pls help me

Newbie

Do not come Push notifications in the settings they are toggle on. iOS 10.1.1 Pls help me

LordRollin

Community Legend

546 Views

1 replies

0 likes

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  • 1 replies
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Iphone not showing subscription or playlists?

I've downloaded the spotify app and logged in, however on the app it says that my subscription is free (i have premium) and i have no playlists? On my PC it says i have premium and all playlists etc. I've tried logging off and on and also tried resta...

Newbie

I've downloaded the spotify app and logged in, however on the app it says that my subscription is free (i have premium) and i have no playlists? On my PC it says i have premium and all playlists etc....

LordRollin

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

only some tracks are showing up on a playlist

When I go on a playlist of one artist it shows a playlist that has 14 songs, but when I go on it, there's only four songs and 10 are missing artist: Grupo Maximo Grado

Casual Listener

When I go on a playlist of one artist it shows a playlist that has 14 songs, but when I go on it, there's only four songs and 10 are missing artist: Grupo Maximo Grado

Catee

Community Legend

618 Views

4 replies

0 likes

  • 618 Views
  • 4 replies
  • 0 likes

Dont subscribe

I was trying to pay to subscribe premium. End of the paying process,I couldnt do it and return to payment page again. I did this three times and Spotify took my money each transactions. Please refund my money

Newbie

I was trying to pay to subscribe premium. End of the paying process, I couldnt do it and return to payment page again. I did this three times and Spotify took my money each transactions. Please refu...

aplerx946

Newbie

436 Views

1 replies

1 likes

  • 436 Views
  • 1 replies
  • 1 likes

[SOLVED] BUG: All "Saved" songs are downloading to phone, ignoring the "Download" option

SOLUTION:You have to delete and reinstall the app, this will reset everything and the saved songs will now respect the "Download" option iOS App version 6.8.0.3786 I use Spotify all the time and I have noticed that it is downloading all "Saved" songs...

Newbie

SOLUTION: You have to delete and reinstall the app, this will reset everything and the saved songs will now respect the "Download" option    iOS App version 6.8.0.3786   I us...

645 Views

0 replies

0 likes

bug
solved
  • 645 Views
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Turn off shuffle function

Hi,I have a premium family account and am not able to turn off the shuffle function. I cannot choose a song or listen in album order. When pressing the green double arrow symbol to turn shuffle function off the attached window appears. Translated to ...

Newbie

Hi, I have a premium family account and am not able to turn off the shuffle function. I cannot choose a song or listen in album order. When pressing the green double arrow symbol to turn shuffle f...

Bittencourt

Spotify Star

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

My account was hacked

What can I do to get rid of the Hacker and recover my account not to mention to Strenghten it. This MacBook Air di Anna who the **bleep** is it?

Visitor

What can I do to get rid of the Hacker and recover my account not to mention to Strenghten it. This MacBook Air di Anna who the **bleep** is it?

Hubo

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Shuffle will not turn off iPad Air iOS 9

Shuffle will not turn off actually plays any song other than playlist selected at random. please help premium user thanks in advance

Casual Listener

Shuffle will not turn off actually plays any song other than playlist selected at random.   please help    premium user   thanks in advance

Hubo

Community Legend

1416 Views

10 replies

0 likes

  • 1416 Views
  • 10 replies
  • 0 likes

I didnt download spotify for iphone

Hello,i wanted to download spofity app but i got a message from AppStore;unable to download app.can you help me?Thanks

Casual Listener

Hello,i wanted to download spofity app but i got a message from AppStore;unable to download app.can you help me? Thanks

Hubo

Community Legend

761 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Spotify iPhone app not working

Help please! My spotify premium app for iPhone has not been working for about 3 weeks. I reinstalled it and when I try to open it, the app does not load and remains a gray empty space. What can I do to fix this??

Newbie

Help please! My spotify premium app for iPhone has not been working for about 3 weeks. I reinstalled it and when I try to open it, the app does not load and remains a gray empty space. What can I do ...

noracarrell

Casual Listener

6986 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Search problems

Hey there, I've seen other people having similar issues but my search bar will not load anything. It just gives me an error. I have tried restarting my device multiple times.

Newbie

Hey there, I've seen other people having similar issues but my search bar will not load anything. It just gives me an error. I have tried restarting my device multiple times.

Nico

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

No device found on my iPhone with AV

Can anyone help? I have a Yamaha RX750 AV system set up on wifi and I can't find the device on my iPhone and connect to Spotify. I have both the AV and my iPhone connected to the wifi and can control the AV through my iPhone but when I try and connec...

Casual Listener

Can anyone help? I have a Yamaha RX750 AV system set up on wifi and I can't find the device on my iPhone and connect to Spotify. I have both the AV and my iPhone connected to the wifi and can control...

Gaeb

Casual Listener

614 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Cannot login on Iphone

I have an iPhone 6s and iOs 10 and the touch keys aren't working .. If i press "login" i am not able to login ... key is not reacting to touch ... any idea or solution? thank you

Newbie

I have an iPhone 6s and iOs 10 and the touch keys aren't working .. If i press "login" i am not able to login ... key is not reacting to touch ... any idea or solution? thank you

Nico

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes