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Solved!! Can't log in - it says no account is linked with the given email

I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...

Visitor

user-removed

Not applicable

6797 Views

5 replies

0 likes

Account
Login
  • 6797 Views
  • 5 replies
  • 0 likes

Where can I see all devices I'm currently logged in on?

Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...

Moderator

27630 Views

0 replies

4 likes

Account
  • 27630 Views
  • 0 replies
  • 4 likes

Spotify says I'm abroad; Empty playlists; "Something went wrong" error; Red banner "Update required"

Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...

Casual Listener

derby2

Visitor

53362 Views

79 replies

9 likes

Account
Free
Login
  • 53362 Views
  • 79 replies
  • 9 likes

Solved!! My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...

Visitor

jamszone

Visitor

55686 Views

9 replies

2 likes

  • 55686 Views
  • 9 replies
  • 2 likes

Superuser Contribution contact info

what is the phone number for customer support at Spotify?

Visitor

what is the phone number for customer support at Spotify?

Billy-J

Spotify Star

43 Views

1 replies

0 likes

  • 43 Views
  • 1 replies
  • 0 likes

billing request - froud

"Hi, I received a suspicious email that appears to be a phishing attempt. Please look into it

Visitor

"Hi, I received a suspicious email that appears to be a phishing attempt. Please look into it

Billy-J

Spotify Star

33 Views

1 replies

0 likes

  • 33 Views
  • 1 replies
  • 0 likes

Spotify iPhone app icon is ugly

Please change the Spotify app icon. The new one on my iPhone and iPad is double-ugly. I never liked horror movies, and this reminds me Jason from Friday the 13th. I'm about ready to switch to another player so that I don't have to see it.

Newbie

Please change the Spotify app icon. The new one on my iPhone and iPad is double-ugly. I never liked horror movies, and this reminds me Jason from Friday the 13th. I'm about ready to switch to another...

Billy-J

Spotify Star

21 Views

1 replies

0 likes

  • 21 Views
  • 1 replies
  • 0 likes

Superuser Contribution Age verification

PlanFree/PremiumDeviceiPadOS 16Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can’t get the age verification to load. Earlier today, I finally did after many attempts, and then it told me I was younger than 16 (which I ...

Casual Listener

  Plan Free/Premium Device iPadOS 16 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can’t get the age verification to load. Earlier today, I...

Joan

Moderator

77 Views

2 replies

0 likes

Account
Free
Other
Security
  • 77 Views
  • 2 replies
  • 0 likes

Cover songs

Can I upload Ai cover songs I created on my playlist 

Visitor

Can I upload Ai cover songs I created on my playlist  

MauriceMV

Spotify Star

71 Views

1 replies

0 likes

  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Messages

Guys my Messages don't work because i turned them on and they still doesn't work.can some of you guys helpdesk me?

Visitor

Guys my Messages don't work because i turned them on and they still doesn't  work.can some of you guys helpdesk me?

Paula_Vi

Moderator

225 Views

3 replies

0 likes

  • 225 Views
  • 3 replies
  • 0 likes

Messaging

I keep getting bumped to a “ready to use messages?” When trying to send a message. I can receive, but not send. Any suggestions how to move past this?

Casual Listener

I keep getting bumped to a “ready to use messages?” When trying to send a message. I can receive, but not send. Any suggestions how to move past this?

Billy-J

Spotify Star

143 Views

4 replies

0 likes

  • 143 Views
  • 4 replies
  • 0 likes

Superuser Contribution How can l use my add on (plan member) log into a singing machine

I recently changed my plan to 'Duo Plan' mainly because of my children so that they can use Spotify on their singing machine while l am using it also without interference So my husband email as a 'plan member' was what l intended to use. But to my su...

Casual Listener

I recently changed my plan to 'Duo Plan' mainly because of my children so that they can use Spotify on their singing machine while l am using it also without interference So my husband email as a 'pl...

Vasil

Moderator

145 Views

3 replies

0 likes

  • 145 Views
  • 3 replies
  • 0 likes

Superuser Contribution The password reset won't send an email to me

I put in my email and password I've used for about 2 months in the login, but it says it's wrong and when I type in my email in the password reset it doesn't send it to me at all. I've put in my email on another advice and it still doesn't work.

Visitor

I put in my email and password I've used for about 2 months in the login, but it says it's wrong and when I type in my email in the password reset it doesn't send it to me at all. I've put in my emai...

Vasil

Moderator

673 Views

3 replies

0 likes

  • 673 Views
  • 3 replies
  • 0 likes

Spotify showing my username under my playlists instead of my display name

This morning I used spotify on desktop as normal, a couple hours later I open the desktop app and I see a bunch of random letters and numbers under my playlists, which later I find out is my username. Then I go and check my Android app, at first no i...

Newbie

This morning I used spotify on desktop as normal, a couple hours later I open the desktop app and I see a bunch of random letters and numbers under my playlists, which later I find out is my username...

Amay

Spotify Star

84 Views

1 replies

0 likes

Account
  • 84 Views
  • 1 replies
  • 0 likes

I've got a new mobile phone,

PlanPremiumCountryFranceDeviceSamsung Galaxy 25Operating SystemAndroid My Question or IssueI had to change my mobile where I had a spotify account premium+Audiobook abonnement, I pay €23 each month. Now I cannot get access to my abo anymore. I think ...

Newbie

PlanPremium Country France Device Samsung Galaxy 25 Operating System Android   My Question or Issue I had to change my mobile where I had a spotify account premium+Audiobook abonnement,...

JBayudz

Rising Star 4

91 Views

1 replies

0 likes

Account
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do i unblock someone

I accidentally blocked someone a while ago and I would like to unblock them, but the unblocking process seems to be very confusing

Visitor

I accidentally blocked someone a while ago and I would like to unblock them, but the unblocking process seems to be very confusing

hjkg

Newbie

10500 Views

6 replies

0 likes

  • 10500 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify not working

PlanPremiumCountryDenmarkDevice(iPhone 11, and macbook air)Operating System(iOS 26,5 on iPhone) My Question or IssueMy Spotify have not been working for almost a month now, at first it was on/off, now it’s just not working at all.It won’t let me play...

Casual Listener

Plan Premium Country Denmark Device (iPhone 11, and macbook air) Operating System (iOS 26,5 on iPhone)   My Question or Issue My Spotify have not been working for almost a month now, a...

Joan

Moderator

123 Views

3 replies

0 likes

Account
  • 123 Views
  • 3 replies
  • 0 likes

Superuser Contribution Listening Stats not updating properly

PlanPremiumCountryNetherlandsDeviceSamsung S22+Operating SystemAndroid My Question or IssueI like to check out my Spotify listening stats but since this week it's not updating the stats properly anymore, it skips songs (like it doesn't count them at ...

Visitor

Plan Premium Country Netherlands Device Samsung S22+ Operating System Android   My Question or Issue I like to check out my Spotify listening stats but since this week it's not updatin...

Yordan

Moderator

123 Views

1 replies

0 likes

Account
Other
  • 123 Views
  • 1 replies
  • 0 likes

I will report spotify to the FTC for the "New release from" feature unless it is removed

PlanPremiumCountryUnited States For several reasons. Here are a few: - I have good reason to believe that artists pay to have their music shown there. That makes it an ad. The fact that it is an ad, and that it is not disclosed that this is an ad, ma...

Newbie

Plan Premium Country United States   For several reasons. Here are a few:  - I have good reason to believe that artists pay to have their music shown there. That makes it an ad. The f...

firstfeedback

Newbie

245 Views

1 replies

1 likes

Premium
  • 245 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution 'Pet playlist'

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are not working. Please tell me the real page!:( Elsa

Newbie

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are n...

Idkwhattoputhere9

Visitor

67305 Views

20 replies

3 likes

Premium
  • 67305 Views
  • 20 replies
  • 3 likes

YouTube to Spotify

How to transfer audio from YouTube to spotify 

Casual Listener

How to transfer audio from YouTube to spotify  

brutuspechovnik

Casual Listener

345 Views

6 replies

0 likes

  • 345 Views
  • 6 replies
  • 0 likes

My podcast I'm listening to won't play

I'm trying to listen to ear biscuits by Rhett and link and Its not playing please help me out

Visitor

I'm trying to listen to ear biscuits by Rhett and link and Its not playing please help me out 

Billy-J

Spotify Star

91 Views

1 replies

0 likes

  • 91 Views
  • 1 replies
  • 0 likes

My spotify was hacked, whoever it is keeps playing spanish music, i did all tips and tricks

So, my Spotify was hacked, I changed my password, deleted all apps connected to it, and logged everything out, its still happening, how do fix?

Visitor

So, my Spotify was hacked, I changed my password, deleted all apps connected to it, and logged everything out, its still happening, how do fix?  

Anyk17

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes