Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...
Visitor
11319 Views
6 replies
0 likes
Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...
Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...
Newbie
59558 Views
80 replies
10 likes
My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...
Visitor
59573 Views
9 replies
2 likes
I have a family plan. But ads are still playing between my songs.
I have a family plan. But ads are still playing between my songs.
Casual Listener
2787 Views
5 replies
0 likes
My old account had five stations with close to 200 songs how do I get that back?
My old account had five stations with close to 200 songs how do I get that back?
Newbie
10590 Views
5 replies
0 likes
I’ve been trying to subscribe to Spotify Premium for weeks and I’m completely stuck. My debit card works everywhere else, and I’ve contacted my bank multiple times. They confirmed that Spotify is not even sending the payment attempts to them, so ther...
I’ve been trying to subscribe to Spotify Premium for weeks and I’m completely stuck. My debit card works everywhere else, and I’ve contacted my bank multiple times. They confirmed that Spotify is not...
22 Views
0 replies
0 likes
Hello,I have lost access to my original Spotify account.My account was created many years ago using Facebook. About one week ago, the Facebook login suddenly stopped working.When I log in with Google, Spotify opens a different account. This account i...
Hello, I have lost access to my original Spotify account. My account was created many years ago using Facebook. About one week ago, the Facebook login suddenly stopped working. When I log in with ...
Regular
55 Views
3 replies
0 likes
PlanPremiumCountryUkraineDevice(iPhone XS, Samsung phone, 2 PCs)Operating System(iOS last, Windows 10,etc.) My Question or IssueI have lost access to my Spotify account. One day I was logged out of all my devices, and I could no longer log into my ac...
Plan Premium Country Ukraine Device (iPhone XS, Samsung phone, 2 PCs) Operating System (iOS last, Windows 10,etc.) My Question or Issue I have lost access to my Spotify account. One ...
Regular
11550 Views
15 replies
1 likes
PlanPremiumCountryUSA DeviceiPhone 15Operating SystemMost recent My Question or IssueI’m having an issue with the new “Talk to Spotify to discover and shape your listening” AI feature.The prompt appeared in my Spotify app, so it looked like my accoun...
Plan Premium Country USA Device iPhone 15 Operating System Most recent My Question or Issue I’m having an issue with the new “Talk to Spotify to discover and shape your liste...
Moderator
889 Views
17 replies
0 likes
Hi! My Spotify isn´t connected to Facebook. But I changed my profile picture in FB the other day and now its been changed on Spotify too. It´s kind of creepy to see that Spotify changes my profile picture to the same one as on FB when the two are not...
Hi! My Spotify isn´t connected to Facebook. But I changed my profile picture in FB the other day and now its been changed on Spotify too. It´s kind of creepy to see that Spotify cha...
Visitor
12650 Views
5 replies
0 likes
My account was just logged out of since last week, I've been trying to get it back, trying everything and anything. I tried using the username, email, google, passwords, phone numbers. But still nothing works - I'm very devastated about it cause I ha...
My account was just logged out of since last week, I've been trying to get it back, trying everything and anything. I tried using the username, email, google, passwords, phone numbers. But still noth...
Spotify Star
27 Views
1 replies
0 likes
Hi! I'm an artist who has been releasing music for about 1 year now and I just recently hit 5k monthly on Spotify but woke up 2 days ago with empty profiles on my FAL and kinda worried about what this might mean? Has anyone had this happen before? I ...
Hi! I'm an artist who has been releasing music for about 1 year now and I just recently hit 5k monthly on Spotify but woke up 2 days ago with empty profiles on my FAL and kinda worried about what thi...
22 Views
0 replies
0 likes
PlanFreeCountry DeviceLenovo Operating SystemAndroid My Question or IssueMy account keeps logging out by itself and i have to log back in everytime. It doesn't happen just once a week or whatever it's logging out every 5 minutes. Literally. I tried c...
Plan Free Country Device Lenovo Operating System Android My Question or Issue My account keeps logging out by itself and i have to log back in everytime. I...
Newbie
11785 Views
19 replies
1 likes
Hi - I am on a premium plan.I would like to change my email, but doing so I get "error something went wrong".How do I overcome this problem?
Hi - I am on a premium plan. I would like to change my email, but doing so I get "error something went wrong". How do I overcome this problem?
Spotify Star
60 Views
3 replies
0 likes
PlanFree/PremiumCountry New Zealand My Question or Issue: I used to have a spotify account using my private email.I stopped using it, then when i went to register again it wouldn;t let me use my private email as already in use. So I had to submit a d...
Plan Free/Premium Country New Zealand My Question or Issue: I used to have a spotify account using my private email. I stopped using it, then when i went to register again it wouldn;t let...
Spotify Star
35 Views
1 replies
0 likes
I just got sent an email with a login code that I didn't request. Spotify doesn't seem to have any kind of IT or security help at all. I just changed my password, but how can I see if my account was hacked?
I just got sent an email with a login code that I didn't request. Spotify doesn't seem to have any kind of IT or security help at all. I just changed my password, but how can I see if my account was ...
Spotify Star
34 Views
1 replies
0 likes
I havent login to spotify accounts few months, when i log in today noticed that my playlists i created earlier went missing, and there few unknown playlists in my accounts which not created by me. I have checked the playlist recovery, its showed no d...
I havent login to spotify accounts few months, when i log in today noticed that my playlists i created earlier went missing, and there few unknown playlists in my accounts which not created by me.&nb...
Moderator
96 Views
2 replies
0 likes
Hello, I am unable to access my Spotify account.**bleep**.When I use the password recovery feature, Spotify states that no account is associated with this address. However, when I try to create a new account using the same address, Spotify indicates ...
Hello, I am unable to access my Spotify account. **bleep**. When I use the password recovery feature, Spotify states that no account is associated with this address. However, when I try to create a...
Spotify Star
38 Views
1 replies
0 likes
Plan Premium Duo Country Turkey Device (iPhone 17 and 11) Operating System (iOS 10) My Question or Issue I’m trying to add my daughter to my Premium Duo plan. Both accounts are registered in Türkiye, and we select exactly the same address from Spotif...
Plan Premium Duo Country Turkey Device (iPhone 17 and 11) Operating System (iOS 10) My Question or Issue I’m trying to add my daughter to my Premium Duo plan. Both accounts...
Spotify Star
128 Views
1 replies
0 likes
Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported fault2) a formal ‘complaint’ raising process - where I...
Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported...
Newbie
1164 Views
2 replies
1 likes
PlanFreeCountryIndonesia Device(iphone13)Operating System(ios 26) My Question or IssueWhen I go to Edit Profile, Spotify correctly shows an initial avatar (an orange circle with the letter “R”). However, after I save the profile and return to my prof...
Plan Free Country Indonesia Device (iphone13) Operating System (ios 26) My Question or Issue When I go to Edit Profile, Spotify correctly shows an initial avatar (an ...
Moderator
148 Views
1 replies
0 likes
I hired someone to help with promoting my podcast. He told me to sign up for Podbean and that I will be able to automatically connect with spotify. Since he did that, I lost all of the monetization features, and all my episodes went from video to aud...
I hired someone to help with promoting my podcast. He told me to sign up for Podbean and that I will be able to automatically connect with spotify. Since he did that, I lost all of the mo...
Spotify Star
47 Views
1 replies
0 likes
PlanPremium DuoCountryAustraliaDeviceiPhone 14 Pro MaxOperating SystemIOS26.6 My Question or IssueI’ve just rejoined Spotify. I previously had a duo account and when I re-downloaded the app on my iPhone 14 pro max it displays my partners account but ...
Plan Premium Duo Country Australia Device iPhone 14 Pro Max Operating System IOS26.6 My Question or Issue I’ve just rejoined Spotify. I previously had a duo account and when ...
Moderator
41 Views
1 replies
0 likes
