Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 404855 Views
  • 958 replies
  • 107 likes
  • Account
  • 404855 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174890 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174890 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99861 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99861 Views
  • 68 replies
  • 10 likes

Superuser Contribution Recover my playlists!

Hello, someone deleted all my playlists? ... Can you help me?

  • Casual Listener
  • Hello, someone deleted all my playlists? ... Can you help me?
  • Ross_Cläytor
  • Regular
  • 745 Views
  • 7 replies
  • 1 likes
  • 745 Views
  • 7 replies
  • 1 likes

Superuser Contribution DESAPARECIERON ARTISTAS QUE YO SEGUIA DE MI LISTA

Antes de reiniciar para actualizar spotify de escritorio, mi lista de artistas era grande, pero cuando magicamente cuando la reinicie solo quedaron UNOS POCOS en mi lista, pero sin embargo, si voy a la pagina de cada uno de los artistas, los estoy si...

  • Newbie
  • Antes de reiniciar para actualizar spotify de escritorio, mi lista de artistas era grande, pero cuando magicamente cuando la reinicie solo quedaron UNOS POCOS en mi lista, pero sin embargo, si voy a ...
  • CarlosE
  • Moderator
  • 752 Views
  • 5 replies
  • 0 likes
  • 752 Views
  • 5 replies
  • 0 likes

Username change help

I need disability resources for a call help line to manage my username and password change please. Formal or informal it does not matter. Thank you, Rashad Edit: In addition to that any advice on how to verify my spotify account to update my account....

  • Visitor
  • I need disability resources for a call help line to manage my username and password change please. Formal or informal it does not matter. Thank you, Rashad    Edit: In addition to tha...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Superuser Contribution modify profile

I cannot modify profile, it is set to Etats-Uni with a spurious zip code. Although my iPad was bought in Australia, I live in France, my postal code is frecnh, my email address is french. I go round in circles and the profile will NOT change. So I co...

  • Casual Listener
  • I cannot modify profile, it is set to Etats-Uni with a spurious zip code. Although my iPad was bought in Australia, I live in France, my postal code is frecnh, my email address is french. I go roun...
  • Alex
  • Spotify Legend
  • 549 Views
  • 7 replies
  • 0 likes
  • Other
  • 549 Views
  • 7 replies
  • 0 likes

Superuser Contribution Moved to a different country now can´t change the location on my premium account.

PlanPremiumCountryTurkeyDeviceSamsung Galaxy 9+, Lenovo LaptopOperating SystemAndroid , Windows 10 My Question or IssueI has living and working in Germany but I have moved to Turkey. Now I´m trying to change my premium plan but it says my account and...

  • Visitor
  • Plan Premium Country Turkey Device Samsung Galaxy 9+, Lenovo Laptop Operating System Android , Windows 10   My Question or Issue I has living and working in Germany but I have moved to...
  • Alex
  • Spotify Legend
  • 1023 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1023 Views
  • 1 replies
  • 0 likes

Solved!! Community New Ideas

I am trying to add a New Idea to New Ideas. Every time I click post it tells me I need to add at least 1 tag. I type something in the tags box eg "Playlists" and it still tells me I need to add at least one tag. I try something else eg "Artist". No g...

  • Roadie
  •   I am trying to add a New Idea to New Ideas. Every time I click post it tells me I need to add at least 1 tag. I type something in the tags box eg "Playlists" and it still tells me I need to a...
  • kosterizations
  • Regular
  • 776 Views
  • 4 replies
  • 0 likes
  • Other
  • 776 Views
  • 4 replies
  • 0 likes

Unusual Activity Nonsense

I, too, am sick of websites all over the world complaining about unusual activity just because they can. Logging in, sitting idle, using private browsers, using VPN's is just an excuse for these plug-ins to complain because they can't see beyond what...

  • Visitor
  • I, too, am sick of websites all over the world complaining about unusual activity just because they can. Logging in, sitting idle, using private browsers, using VPN's is just an excuse for these plug...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Solved!! Will Spotify ever propose Hi-Res Music for audiophile ?

Family planPremiumFrance DevicesiPhone 8/MacBook Pro/But also Yamaha Hi-Fi amplifier wifi compliant with access to Deezer/Spotify/Tidal/Qobuz Since I have a new HI-Fi amplifier, I can tell that Spotify is less performant than Qobuz or Tidal and even ...

  • Visitor
  • Family plan Premium France   Devices iPhone 8/MacBook Pro/But also Yamaha Hi-Fi amplifier wifi compliant with access to Deezer/Spotify/Tidal/Qobuz   Since I have a new HI-Fi amplifie...
  • Luan
  • Spotify Star
  • 543 Views
  • 1 replies
  • 1 likes
  • Other
  • 543 Views
  • 1 replies
  • 1 likes

Solved!! Change country to login, but I can't change country

I made a free account when I was in Canada, but now I'm in the Caribbean for medical school. Apparently, free users can only access Spotify for 14 days in a new location, but I've been using it here in the Caribbean for over a year now with no proble...

  • Newbie
  • I made a free account when I was in Canada, but now I'm in the Caribbean for medical school. Apparently, free users can only access Spotify for 14 days in a new location, but I've been using it here ...
  • Luan
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Account
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan does not change

PlanPremiumCountry DeviceXiaomi mi max 2Operating SystemMİUİ 11 My Question or IssueI purchased the Spotify duo pack, but my girlfriend is a member of another family account, cannot come to my dual pack, it is said to have a replacement once a year.

  • Visitor
  • Plan Premium Country   Device Xiaomi mi max 2 Operating System MİUİ 11   My Question or Issue I purchased the Spotify duo pack, but my girlfriend is a member of another family acc...
  • Mihail
  • Spotify Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • Premium
  • 411 Views
  • 1 replies
  • 0 likes

Cant set email or password

Soooo I have had an account for years and cannot sign in in any way other than Facebook and can’t set and email or password but don’t want Facebook ugh this is so frustrating helppp....

  • Visitor
  • Soooo I have had an account for years and cannot sign in in any way other than Facebook and can’t set and email or password but don’t want Facebook ugh this is so frustrating helppp....
  • Jose_M
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Synch favorites between devices does not work

I have a premium account since a couple of days. I want to use Spotify on three different devices: - Desktop (Windows 10)- iPad 5 and iPhone 8 (iOS 13.4.1)Issue: If I modify (add / change / delete) my list of favorite songs (Lieblingssongs) I can't s...

  • Casual Listener
  • I have a premium account since a couple of days. I want to use Spotify on three different devices:  - Desktop (Windows 10) - iPad 5 and iPhone 8 (iOS 13.4.1) Issue: If I modify (add / change ...
  • Eni
  • Moderator
  • 336 Views
  • 3 replies
  • 0 likes
  • Premium
  • 336 Views
  • 3 replies
  • 0 likes

[Mobile] I cannot access my Queue

I can add songs too it but the button to view and manage what is in the queue is unresponsive, I have tried to close and open the app, and search for an update to no avail.

  • Casual Listener
  • I can add songs too it but the button to view and manage what is in the queue is unresponsive, I have tried to close and open the app, and search for an update to no avail.
  • Sneathmeister
  • Casual Listener
  • 265 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Says I’m Abroad when I am not

PlanPremiumCountryCanadaDeviceIPhone 6My IssueSo for Christmas this year I got a gift card for Spotify premium for a whole year. I set up the account the same day and it’s been working just fine. However, earlier today I tried to go on the app, and I...

  • Casual Listener
  • Plan Premium Country Canada Device IPhone 6 My Issue So for Christmas this year I got a gift card for Spotify premium for a whole year. I set up the account the same day and it’s been working ...
  • Jeremy
  • Spotify Legend
  • 513 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 513 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Compromised after password change

PlanFreeCountryBelgiumDevice(Desktop)Operating System(Windows 10, Ubuntu 18.04) My Question or IssueI opened spotify and in devices there was a device I did not know (Family Room Display, Google Cast). I changed my password and logged out from all my...

  • Regular
  • Plan Free Country Belgium Device (Desktop) Operating System (Windows 10, Ubuntu 18.04)   My Question or Issue I opened spotify and in devices there was a device I did not know (Family ...
  • Jeremy
  • Spotify Legend
  • 582 Views
  • 5 replies
  • 0 likes
  • Security
  • 582 Views
  • 5 replies
  • 0 likes

Created account through Facebook, now want to remove Facebook completely

PlanPremiumCountryUSADeviceSurface Book 3, iPhone 11Operating SystemWindows 10, IOS My Question or IssueI have created my account with Facebook when Spotify first started. There were more use cases for this in the past then now. At the moment, I want...

  • Newbie
  • Plan Premium Country USA Device Surface Book 3, iPhone 11 Operating System Windows 10, IOS   My Question or Issue I have created my account with Facebook when Spotify first started. Th...
  • Billy-J
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 355 Views
  • 1 replies
  • 0 likes

Compromised

I logged in to Spotify on my PC and someone was logged in to Chrome Web Player playing some awful music.I immediately removed all access to my account via 3rd party apps, change password, signed out all devices. What I would like to know is, to be ab...

  • Regular
  • I logged in to Spotify on my PC and someone was logged in to Chrome Web Player playing some awful music. I immediately removed all access to my account via 3rd party apps, change password, signed ...
  • Billy-J
  • Spotify Star
  • 864 Views
  • 3 replies
  • 0 likes
  • Account
  • 864 Views
  • 3 replies
  • 0 likes

Has anyone else had their session terminated on Spotify and couldn't log back in? [1/18/2021]

So me and another person had got logged out but for some reason with "session terminated" as one of the error messages and tried to log back on with the correct user login and it kept saying "the username and password is incorrect" it only took a pas...

  • Casual Listener
  • So me and another person had got logged out but for some reason with "session terminated" as one of the error messages and tried to log back on with the correct user login and it kept saying "the use...
  • Billy-J
  • Spotify Star
  • 1116 Views
  • 1 replies
  • 0 likes
  • 1116 Views
  • 1 replies
  • 0 likes

Superuser Contribution can’t log in

my app kept crashing so i deleted the app and reinstalled it hoping it work. After doing so, i cannot log in nor log in without password and i keep getting “something went wrong”i cleared the cache, deleted and reinstalled, re started my phone, tried...

  • Newbie
  • my app kept crashing so i deleted the app and reinstalled it hoping it work.    After doing so, i cannot log in nor log in without password and i keep getting “something went wrong” i cl...
  • Jeremy
  • Spotify Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 588 Views
  • 1 replies
  • 0 likes

Solved!! Why has my display name changed?

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 7 My Question or IssueUp until now my display name has been my name, but today it has changed to my username; a series of letters and numbers.I have checked https://support.spotify.com/us/art...

  • Casual Listener
  • Plan Premium Country Australia Device PC Operating System Windows 7   My Question or Issue Up until now my display name has been my name, but today it has changed to my username; a ser...
  • johnwilliamhunt
  • Casual Listener
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 373 Views
  • 1 replies
  • 0 likes