Can't log in or change password

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Can't log in or change password

pthai10
Newbie

I can't reset my password to log in because the reset email keeps going to an email account I deactived a long time ago. I also can't change the email account that the reset password is sent to since that requires the proper password. The email I got back from Spotify wasn't very helpful. 

 

This is my case number: ref:_00DD0pxIW._5005710ODIc:ref

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Solution! 3 people liked this

Re: Can't log in or change password

jean3601
Community Legend
Hey, @Alec_5193!

If you have access to the email account you used to create the account you can use this link to reset your password :)

https://www.spotify.com/password-reset/

If you do not have access to the email account you can speak to support here :)

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact
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1 person liked this

Re: Can't log in or change password

jean3601
Community Legend
Hey @pthai10 :)

Unfortunatly their is not much we can do about this here :(

I would suggest you continue to speak with spotify support or wait for spotify to contact you on here :)

I will escalate the issue :)

@Meredith

Re: Can't log in or change password

Community Manager
Community Manager

Hey there @jean3601 is right, please respond back to that email and an agent will help you shortly. 

 

Also, @jean3601 the fastest way to get a response from Escalations is post here in our Rising Stars board, thanks!

1 person liked this

Re: Can't log in or change password

Alec_5193
Newbie
Hi I've never used a forum before, but I'm trying to change my password, and the link they keep sending me is expired so I'm now locked out of my account, how do I resolve this?
Solution! 3 people liked this

Re: Can't log in or change password

jean3601
Community Legend
Hey, @Alec_5193!

If you have access to the email account you used to create the account you can use this link to reset your password :)

https://www.spotify.com/password-reset/

If you do not have access to the email account you can speak to support here :)

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

Re: Can't log in or change password

Gabby20
Newbie
Godisoursaviour
1 person liked this

Re: Can't log in or change password

1257597422
Newbie

There is no god.

Re: Can't log in or change password

Rkanae61
Newbie
Spotify premium won't accept my visa card's expiration date.what do i do?

Re: Can't log in or change password

achalkhanna
Newbie

I cannot log in nor reset password as the message keeps coming back the form has expired. I did this at least 10 times with the same message.

 

 

Re: Can't lo g in or change passwor

Dianetodd1
Newbie

Can't access link to change password when email is sent

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