Can't log in or change password

[pthai10]

I can't reset my password to log in because the reset email keeps going to an email account I deactived a long time ago. I also can't change the email account that the reset password is sent to since that requires the proper password. The email I got back from Spotify wasn't very helpful. 

This is my case number: ref:_00DD0pxIW._5005710ODIc:ref

[jean3601]

Hey @pthai10 🙂

Unfortunatly their is not much we can do about this here 😞

I would suggest you continue to speak with spotify support or wait for spotify to contact you on here 🙂

I will escalate the issue 🙂

@meahtenoha

[meahtenoha]

Hey there @jean3601 is right, please respond back to that email and an agent will help you shortly. 

Also, @jean3601 the fastest way to get a response from Escalations is post here in our Rising Stars board, thanks!

[Alec_5193]

Hi I've never used a forum before, but I'm trying to change my password, and the link they keep sending me is expired so I'm now locked out of my account, how do I resolve this?

[jean3601 · Accepted solution]

Hey, @Alec_5193!

If you have access to the email account you used to create the account you can use this link to reset your password 🙂

https://www.spotify.com/password-reset/

If you do not have access to the email account you can speak to support here 🙂

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

[Gabby20]

Godisoursaviour

[1257597422]

There is no god.

[Rkanae61]

Spotify premium won't accept my visa card's expiration date.what do i do?

[achalkhanna]

I cannot log in nor reset password as the message keeps coming back the form has expired. I did this at least 10 times with the same message.

[Dianetodd1]

Can't access link to change password when email is sent