Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I didn't notice until now that my birthday information on my account was incorrect and I tried changing it but have absolutely no option to. I found an article (here and here) explaining that if I signed up with Facebook to just disconnect my Spotify from my FB but don't even have the option to do that. My DOB is correct on my FB as well, so it's an issue with Spotify. I even went into my FB settings and removed Spotify which did disconnect my accounts but still couldn't edit my information.
Plan
Student Premium
Country
U.S.
Device
Samsung Galaxy 9/Desktop
Operating System
Windows 10
Solved! Go to Solution.
Hey @AntonetteAC,
Thanks for getting back to us and trying that out.
If you created your Spotify account via Facebook, you'll have to reach out to our Customer Support team here so that they can do it manually on their end.
Let us know how you get on! We'll be here in case you have any further questions about this.
Cheers!
Hi there @AntonetteAC,
thanks for reaching out !
It is indeed true that you'll have to disconnect the two in order to change things on your profile.
As you already tried some steps, please make sure to check the ones provided on this support page.
Keep me posted 🙂
@OneByBoo
I've tried the steps on the support page you provided (which is also one of the exact same ones I referenced to in my issue) but cannot disconnect my Facebook through Spotify. Referring to the second screenshot I posted there is no option to disconnect as instructed through the support page. So like I said, I went into my Facebook settings and removed Spotify which did disconnect my accounts but still couldn't edit my information.
Hey @AntonetteAC,
Thanks for getting back to us and trying that out.
If you created your Spotify account via Facebook, you'll have to reach out to our Customer Support team here so that they can do it manually on their end.
Let us know how you get on! We'll be here in case you have any further questions about this.
Cheers!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…