Change Password

[LTCPoli]

I use to have an account in US, however when I moved to Brazil my account did work anymore, so I created a new one. 
Now, I want to change my email account for the new one, to the email of the old one. When I try to do this I have a feedback saying that the email account is already in use. Can I delete my old account so I can use the email address again?

Thanks guys.
Spotify Rocks!!
Regards from Brazil.

[osornios · Accepted solution]

Hey @LTCPoli,

Do you want to keep both accounts? If that's the case, you can change your email address in the US account first to a different address.

After that, you'll be able to update it in your brazilian account.

Hope it helps. 🙂

[LTCPoli · Accepted solution]

I think it took a few hours to the system allows me changing the email on the second account. I just did it.
Thanks anyways bro! 🙂

[osornios]

You're welcome. Good to know it's fixed now. 🙂

[Rodolfonavarro]

How to restore my password I forgot it

[osornios]

Hey @Rodolfonavarro,

You can ask for a password reset here. 🙂

[Mohdnasarudin]

Nasarudin

[Paiva13Daniel]

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@osornios wrote:

Hey @LTCPoli,

Do you want to keep both accounts? If that's the case, you can change your email address in the US account first to a different address.

After that, you'll be able to update it in your brazilian account.

Hope it helps. 🙂

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[JESSICA48 · Accepted solution]

I want to go on spotify but it won't let me in iv'e tried everything to get in there but it won't let me in can i please go on it REPLY THANK YOU!

[audioPUCK]

Help! I am trying to update my password. I login and go to change password and enter in old and new. But each time it gives me a message saying I can't leave the old password field blank. I am not leaving it blank but somehow it thinks I am. I tried and private connection as suggested in the help notes and get the same thing. I think it is a bug?

Thanks for any suggestions.

G 

[osornios]

Hey @audioPUCK

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

Also, try in a different device (computer, tablet, etc.)

Hope it helps. 🙂