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Help regarding premium plan

Help regarding premium plan

Hello,
I bought the premium duo plan, but it opened into a new account instead of the one that I am used to using for the last few years...... I found out that even tho i use the game email  for example "**bleep**", it opens a different account depending on whether I use email + password to login versus using the "login with google" feature.... the main account i use is the "login with google", but looks like the premium got added to the email + password type of account. Please help me fix this.
I also sent you guys an email but got no response.
Thank

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4 Replies

Hey @Luffy_Senpai, thanks for reaching out to the Community!

I’m sorry for the confusion there. In this case, I’d recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
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hi, they stopped responding to my email..... i even resent the email, i have not heard back since last night

they just left me on read again?

<snip - mod edit>

 

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