Help

[Lanajaynee]

Hi I've tried to sign out everywhere, it has logged me out on my phone and laptop but someone else is still using my account on their iPhone?
My account is with facebook if that helps

[Acuarify]

Hello Lanajaynee, is someone else using your spotify account?

[Lanajaynee]

Yeah but when I click log everyone out it doesn't log them out

[Acuarify]

Hello again.

Try to log them out from all of the devices that currently logged on, but do it separately on every device. Return with update.

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.