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Plan
Premium
Country
UK
Device
iPhone; Morotola Android; Heos speaker
Operating System
iOS 10; Android
My Question or Issue
I have an iPhone signed into Spotify and my husband has a Motorola. We generally use the account through a Heos speaker. Everything has been fine until recetly: If I used the account I would select the Heos speaker and play it; if my husband used it at a later time, he would take over the account where I left off - and so on. Last night however, things changed. The accounts only seemed partially synched. He tried to use the Heos speaker, but it would not show as an option through Spotify. He could access it through the Heos app, but only to play what I had last played. Even stranger, our accounts were only semi-synched: He had all our saved albums and previously played tracks etc. but when he played Spotify live, it would not register on my account, and vice versa. We could actually play two separate things at once - me through the Heos and he through his phone. All the while, if desired, he could access and control what I was playing through the Heos app - but only to pause and play - not to change selection. We tried uninstalling and reinstalling Spotify on his phone, but it made no difference. Any help; nothing seems to work?
Hey threre @scooter69,
thanks for posting in the community !
I feel a bit confused, can you please let me know if each one of you has his account with his own details ? or are you trying to use the same account together ?
Waiting on your update 😃
Hey there @scooter69,
thanks for the update!
There's no such subscription which allows 1 account to be used on more the one device at the time.
When adding two different devices on the same account and using it from different sources it creates the issues you're presenting.
To enjoy the full and individual benefits of Spotify each user should have his own account.
Another option is to create a Premium for Family account (read all about it here) and have each one of the accounts privatly, paid by one owner and for a special changning offers.
Let me know if you need further help 😃
Hello,
I have the Premium Family account and it happens the same to me.
When the android device on the family starts playing music on his phone, my Iphone stops playing music, or it just changes the song.
I want to know how may I stop this, so my family and I can listen tu music without being worried when another member of the family is listening.
Thank you.
Hey @scooter69.
It sounds like there is a slight confusion here. We want to let you know that music libraries, listening history, recently played artists etc aren't in any way connected/shared between accounts. Even if the accounts are within the same family plan, they won't 'bleed' any info between them and are completely isolated from one another.
It sounds like you are sometimes using the correct account and sometimes the wrong account, without knowing it. Which is understandable cause in the end the experience is very similar. Especially if you both enjoy a similar taste in music.
Perhaps you should try to log out from all devices and unlink your accounts from the HEOS speaker you are using. You can then log into your personal accounts to see if that solves the issue. Keep in mind to make sure that you are using the intended account when accessing a shared device, like your HEOS speaker.
Hope this clarifies some things. Let us know if you have further questions.
Have a nice day.
Hey @scooter69.
Thanks for getting back to us.
Yes, try to remove all the apps and to log out from all devices you have logged into. We recommend by the way to use your own personal account. Getting 'kicked off' from an account because someone else starts listening is not a feature, rather a measure to prevent users from sharing one account. Perhaps you could try Premium for Family where you can combine multiple accounts (up to 6) under one subscription for only 14.99 per months. Which just a bit more than a regular Premium subscription for just one account.
Hope this clears things up. Let us know if you have further questions.
Have a nice day.
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