Premium is not working on phone

[user-removed]

I paid for premium but I never recieved a conformation email. In my bank statements it shows that I paid the 99 cents but my account still says I haven't paid for it but when I type my card in to pay it says that I have already paid for it or one of my accounts I have. I'm pulling my hair out over this please help!

[osornios]

@user-removed

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your account a day or two later.

In any case, you should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

[Lukestnford01]

My Spotify premium isn't working on my phone but I bought premium what do I do

[osornios · Accepted solution]

@Lukestnford01

Did you get an email receipt for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

You can login with that username to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/

[Lukestnford01]

Yes I got the emails but every time I log in it says I don't have premium

[Lukestnford01]

I use my email but I don't know what my user name is

[Lukestnford01]

I got it using my username worked

[Watanabemika]

My premium ended so I renewed it and it says it is active but it's still not working. It's already been a day and my subscription still says that it's free and not premium. Please help

[osornios]

@Watanabemika

Log into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

Logout of the app in your phone, and be sure to use that username to login back to your account. It's the one with the Premium features.

You can login with that username to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

[user-removed]

I pay Premium every month and when Im travelling is not working, but my friend's is. What is wrong with mine. ?