Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!
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Hi, my subcsription is already preium but i don't know how to make it work? do i need to download the music before i can go play it offline?
premium account not working on phone
If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your account a day or two later.
In any case, you should contact customer support through this link:
They'll help you out. They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to email@example.com and one of the customer services agents will get back to you.
In it, it shows the Spotify username you paid for:
Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.
Log into your Spotify profile on your browser here with your email. Your username will be displayed after you login.
Logout of the app in your phone, and be sure to use that username to login back to your account. It's the one with the Premium features.
I pay Premium every month and when Im travelling is not working, but my friend's is. What is wrong with mine. ?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…