Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active.
Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password.
What I'm listening to:
Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated.
Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).
You mentioned that the last payment was on 10 March so another payment should have been made yesterday.
If none of this helps, you can get in touch with the account team here. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.
In it, it shows the Spotify username you paid for:
Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.
Do you get email receipts for your subscription purchases? Search for one of them in your email account. In them, the Spotify username you're paying for is shown:
Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.
After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.
Hope it helps. :)
Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username:
Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features. If you see a random number, that's your actual Spotify username, which was assigned automatically to you when you created your account through Facebook. If you see it in your receipt, you need to use the Log In with Facebook button.