Premium is not working on phone

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Premium is not working on phone

Bobbie
Casual Listener

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

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Re: Premium is not working on phone

Spotify
Spotify

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

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Re: Premium is not working on phone

Bobbie
Casual Listener

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

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Re: Premium is not working on phone

Joe
Community Legend

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

 

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

 

If none of this helps, you can get in touch with the account team hereIf you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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Re: Premium is not working on phone

Rock Star 23
Rock Star 23

@Lukestnford01

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
osorniosRock Star 23
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Re: Premium is not working on phone

Rock Star 23
Rock Star 23

Hey @iggy01

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. :)

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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529 Replies
Solution!

Re: Premium is not working on phone

Spotify
Spotify

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

View solution in original post

Solution!

Re: Premium is not working on phone

Bobbie
Casual Listener

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

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Re: Premium is not working on phone

hellochica
Casual Listener

Premium stopped working on my phone. And I can play music on my laptop but the social functions don't work!

Re: Premium is not working on phone

Spotify
Spotify
Hellochica - Your Premium subscription seems to be running ok. Can you make sure you log in with the username 'hellochica' and your Spotify password. Is it still an issue?
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Re: Premium is not working on phone

Y-uchi
Newbie
I have the same problem. I upgraded to premium and received email confirmation, but this isn't reflected on spotify. I've tried logging out and back in, using my Facebook details. I've also tried deleting and reinstalling the app.

Re: Premium is not working on phone

Spotify
Spotify
Y-uchi - It looks like you've upgraded to Spotify Unlimited, not Premium. Was this intentional?

We won't be able to sort any payment problems over the forum though, I'm afraid. It's best of you contact our payments team. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as possible.
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Re: Premium is not working on phone

tant_julia
Casual Listener

Hi,

My Premium account is not accessible on my iPhone nor on the PC. I can login with the Facebook account but this is not connected to my Premium for some reason.

 

 

Re: Premium is not working on phone

Spotify
Spotify
Tant_julia - Not to worry, just log in with the username 'juliajernberg' and your Spotify password. You should then access your Premium.
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Re: Premium is not working on phone

tant_julia
Casual Listener

Thanks for the quick reply, unfortunately this is not working on any device.

 

Tried to retrive a new password but have not recieved any.

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