Premium is not working on phone

[osornios]

Hey @Kimberly03

Did you get an email receipt from Spotify for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂

[iggy01]

my sister just got me spotify premium but when i log in through my phone it still says i have the free version and when i log in through the computer it says i have premium

[Weezy116]

I had to delete the Spotify app on my phone, and then installed it again, logged in via my facebook and then the premium showed up 🙂

[osornios · Accepted solution]

Hey @iggy01

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂

[Kira13]

I have already subcribe the premium twice but still not working also i use my spotify account

[osornios]

Hey @Kira13

Did you get an email receipt from Spotify for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂

[rach68]

Hi, I have this same problem.  I have subscribed, and my account details all look fine.  But in the App, it doesn't seem to have filtered through.  I can't see anywhere in the app to log in or out.  I clicked on log out of all devices from my account....but my account does not seem to be filtering through to the app.  

[Butttstufff]

I started having the same issue today. Have had premium for a while now and now it says I only have a Free account 

[osornios]

Hey @rach68 @Butttstufff

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

To logout in the mobile app you need to go to Your Library, and then go to the settings wheel at the top right corner. Once there, the option at the bottom will let you logout.

Hope it helps. 🙂

[rach68]

Thank you for your help, I will try that 🙂