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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Daliayadi
  • Newbie
  • 248530 Views
  • 439 replies
  • 28 likes
  • Account
    Free
  • 248530 Views
  • 439 replies
  • 28 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12774 Views
  • 6 replies
  • 11 likes
  • Security
  • 12774 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527585 Views
  • 989 replies
  • 113 likes
  • Account
  • 527585 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127775 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127775 Views
  • 74 replies
  • 12 likes

Cobrança Indevida - Plano Universitário

Fiz meu cadastro e escolhi o Plano Universitário. Porém, o anúncio diz que a cobrança seria apenas após os 30 primeiros dias , caso, não cancelasse. Mas, no momento em que inseri os dados bancários para confirmação do cadastro , fui automaticamente c...

  • Casual Listener
  • Fiz meu cadastro e escolhi o Plano Universitário. Porém, o anúncio diz que a cobrança seria apenas após os 30 primeiros dias , caso,  não cancelasse. Mas, no momento em que inseri os dados bancá...
  • Bittencourt
  • Spotify Star
  • 651 Views
  • 7 replies
  • 0 likes
  • 651 Views
  • 7 replies
  • 0 likes

Can’t change country on my account

Hello I can’t change country on my profile . I getting crazy please HELP

  • Casual Listener
  • Hello I can’t change country on my profile . I getting crazy please HELP
  • Maxim
  • Spotify Star
  • 891 Views
  • 5 replies
  • 0 likes
  • 891 Views
  • 5 replies
  • 0 likes

Changing password problems

Hi.I‘ve got a problem with changing my password. The normal way with https://www.spotify.com/de/password-reset/ doesnt work. Everytime I enter my email it‘s saying that the feature isn‘t available right now. I‘ve tried it now a few times but it wont ...

  • Newbie
  • Hi. I‘ve got a problem with changing my password.  The normal way with https://www.spotify.com/de/password-reset/ doesnt work. Everytime I enter my email it‘s saying that the feature isn‘...
  • Maxim
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
  • 486 Views
  • 1 replies
  • 0 likes

Nome de usuário

Como faco pra mudar meu nome de usuário?

  • Newbie
  • Como faco pra mudar meu nome de usuário?
  • Bittencourt
  • Spotify Star
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

redeem code

Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?

  • Casual Listener
  • Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?
  • julieta_loza09
  • Newbie
  • 7547 Views
  • 18 replies
  • 1 likes
  • 7547 Views
  • 18 replies
  • 1 likes

AJUDA SOBRE TESTE PREMIUM DE 3 MESES POR 2 REAIS

BOA NOITE!! É o seguinte: No dia 26/12/17 eu adiquiri o teste premium de 3 meses por 2 reais. Este teste acabou no dia 26/03/18, obviamente, e nada fiz em relação à isso, só deixei vencer o periodo de teste porque só estava interessado nele, porém du...

  • Casual Listener
  • BOA NOITE!! É o seguinte: No dia 26/12/17 eu adiquiri o teste premium de 3 meses por 2 reais. Este teste acabou no dia 26/03/18, obviamente, e nada fiz em relação à isso, só deixei vencer o periodo d...
  • Bittencourt
  • Spotify Star
  • 855 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 855 Views
  • 3 replies
  • 0 likes

Account hacked

Hi,it appears to me, my Spotify account has been hacked. After resetting the password and logging in, all my playlists are deleted and someone has entered a name and uploaded a profile picture.I can even see someone is using my account on another dev...

  • Casual Listener
  • Hi, it appears to me, my Spotify account has been hacked. After resetting the password and logging in, all my playlists are deleted and someone has entered a name and uploaded a profile picture. I ...
  • Hubo
  • Community Legend
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Account editing

Im trying to edit my profile. When i press save it says the email adress is being in use. Yes its in use, by me...How can i edit my profile?

  • Newbie
  • Im trying to edit my profile. When i press save it says the email adress is being in use.  Yes its in use, by me... How can i edit my profile?
  • Hubo
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Do i have to cancel my sub when i join family plan?

Hi, i just joined spotify family but i didnt cancel my previous sub. Now im wondering if i'll get charged for my previous sub or not?

  • Newbie
  • Hi, i just joined spotify family but i didnt cancel my previous sub. Now im wondering if i'll get charged for my previous sub or not? 
  • Hubo
  • Community Legend
  • 48113 Views
  • 5 replies
  • 4 likes
  • Subscription
  • 48113 Views
  • 5 replies
  • 4 likes

Username

I created an account with my own username but instead it’s showing a combination of letters and numbers. Not happy, because I’ve just had to wait 7 days to create a new account for the same thing.

  • Visitor
  • I created an account with my own username but instead it’s showing a combination of letters and numbers. Not happy, because I’ve just had to wait 7 days to create a new account for the same thing.
  • Maxim
  • Spotify Star
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Can't Change my Country in Settings

Hey everyone! I try to log in to my Spotify account via Facebook because it won't let me log in with the username and password attached to it. It tells me to log in I need to change my country in Settings. I click the link and it brings me to my Acco...

  • Newbie
  • Hey everyone!  I try to log in to my Spotify account via Facebook because it won't let me log in with the username and password attached to it. It tells me to log in I need to change my country...
  • meliivea
  • Newbie
  • 3851 Views
  • 11 replies
  • 4 likes
  • Account
  • 3851 Views
  • 11 replies
  • 4 likes

Solved!! Suddenly a new public playlist appeared

Hello suddenly i got this new public playlist appeared https://open.spotify.com/user/ju/playlist/5ITNTd5EwQI4T5nKMjA9tI?si=YqPt_9CXQMChIOlZ_8WArg which i think is not mine. also its public but i can't see it in my public plylists part... please try n...

  • Regular
  • Hello suddenly i got this new public playlist appeared   https://open.spotify.com/user/ju/playlist/5ITNTd5EwQI4T5nKMjA9tI?si=YqPt_9CXQMChIOlZ_8WArg   which i think is not mine. also its...
  • jul1an
  • Regular
  • 594 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 594 Views
  • 3 replies
  • 0 likes

Family plan

Help me! I can’t figure out how to add my diughter to my family account! Isn’t there an customer service email??

  • Newbie
  • Help me! I can’t figure out how to add my diughter to my family account! Isn’t there an customer service email?? 
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Premium
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot login to my account

Hi,about a month ago i had some issues with my account wasn't able to access it. My password etc. didn't work. I requested a pass reset with my e-mail address and got a message saying there is not an account linked to the e-mail address I entered. I ...

  • Visitor
  • Hi, about a month ago i had some issues with my account wasn't able to access it. My password etc. didn't work. I requested a pass reset with my e-mail address and got a message saying there is not ...
  • user-removed
  • Not applicable
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Unable to change country

Hey, I've created my account a few years back in Australia and never used the premium side of spotify. Now I've been living in new zealand for about a year and a half and wantjng to try premium but it won't let me change country, is this because the ...

  • Casual Listener
  • Hey,   I've created my account a few years back in Australia and never used the premium side of spotify. Now I've been living in new zealand for about a year and a half and wantjng to try prem...
  • user-removed
  • Not applicable
  • 674 Views
  • 3 replies
  • 0 likes
  • 674 Views
  • 3 replies
  • 0 likes

Somebody hacked my account

Hello there,somebody has unfortunately hacked my account, keeps on logging randomly throughout the day and is listening to chill Brazilian pop music. I've tried unlogging all my devices several times and changing my password on Spotify and Facebook a...

  • Newbie
  • Hello there, somebody has unfortunately hacked my account, keeps on logging randomly throughout the day and is listening to chill Brazilian pop music.  I've tried unlogging all my devices seve...
  • Maxim
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 518 Views
  • 1 replies
  • 0 likes

Solved!! How do I see who I am following?

I used to be able to click on my profile and click on following to see all the user I follow on webplayer. It was changed recently and now I can't.

  • Newbie
  • I used to be able to click on my profile and click on following to see all the user I follow on webplayer. It was changed recently and now I can't.
  • user-removed
  • Not applicable
  • 14314 Views
  • 3 replies
  • 0 likes
  • 14314 Views
  • 3 replies
  • 0 likes

Two times payment!

I register today my subscription to spotify premium for student but on my bank account restults that I have paid it two times: anyway I received only one receipt of 4,99€. What could I do to have my extra 4,99€ back? Thanks

  • Casual Listener
  • I register today my subscription to spotify premium for student but on my bank account restults that I have paid it two times: anyway I received only one receipt of 4,99€.  What could I do to h...
  • Davide23
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

I can't change my Discover Weekly album cover...sick of looking at my ex-girlfriend.

I tried a few solutions and they didn't work. I uninstalled, removed it from facebook, and redid everything to no avail...and that was after waiting a month. PLEASE HELP!

  • Newbie
  • I tried a few solutions and they didn't work. I uninstalled, removed it from facebook, and redid everything to no avail...and that was after waiting a month. PLEASE HELP! 
  • Maxim
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
  • 489 Views
  • 1 replies
  • 0 likes

Lost all my musics and playlists

Today I entered on Spotify as I do all days and all my musics desapeared from nothing! I already log off and try to find my playlists and musics and all is gone! I’m A premium user. Can u guys help me ?

  • Casual Listener
  • Today I entered on Spotify as I do all days and all my musics desapeared from nothing! I already log off and try to find my playlists and musics and all is gone! I’m A premium user. Can u guys help m...
  • phan_times
  • Community Legend
  • 550 Views
  • 3 replies
  • 0 likes
  • 550 Views
  • 3 replies
  • 0 likes