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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83286 Views

29 replies

0 likes

  • 83286 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104245 Views

10 replies

3 likes

Account
Login
  • 104245 Views
  • 10 replies
  • 3 likes

Can't find a way to cancel Premium!

I am currently being charged 9.99 each month. When I log in to Spotify, it shows that I currently have a free spotify subscription, so there is no option to cancel premium. Please help! I e-mailed Spotify, they replied with a generic response, not su...

Newbie

I am currently being charged 9.99 each month.   When I log in to Spotify, it shows that I currently have a free spotify subscription, so there is no option to cancel premium.   Please h...

Robert_W

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Spotify for Artists

How can I make my account, or create an account in general that I can get Artist Verified? Please help!

Casual Listener

How can I make my account, or create an account in general that I can get Artist Verified? Please help! 🙂

Maxim

Spotify Star

747 Views

3 replies

0 likes

  • 747 Views
  • 3 replies
  • 0 likes

Sign up page freezes

Paid for family subscription. Trying to sign up for daughter 1 - enter info on sign up page - spining icon appears over page and nothing else happens - eventually the captcha times out. It must be to do with her specific details (presumably her email...

Casual Listener

Paid for family subscription. Trying to sign up for daughter 1 - enter info on sign up page - spining icon appears over page and nothing else happens - eventually the captcha times out.  It mus...

dialallama

Casual Listener

1379 Views

4 replies

1 likes

  • 1379 Views
  • 4 replies
  • 1 likes

Solved!! go online to connect

was logged out with app set to offline. app won't allow me log back in and gives a prompt that says account is set to offline and gives option to connect but it isn't working. I'm logged in via website but can't access the app on my phone. any sugges...

Newbie

was logged out with app set to offline. app won't allow me log back in and gives a prompt that says account is set to offline and gives option to connect but it isn't working.  I'm logged in via...

LoganHelps

Composer

3762 Views

1 replies

0 likes

  • 3762 Views
  • 1 replies
  • 0 likes

Superuser Contribution THEY CHARHED ME OVER 200 DOLLARS ON MY DEBIT CARD!!!!!

I HAD A ACCOUNT ON MY CREDIT CARD, I ENDED MY SUBSCRPTION AND THEY FOUND MY DEBIT CARD AND CHARGED ME 119 DOLLARS TWICE JUST NOW!!!! WHAT THE HECK?! CAN SOMEONE HELP ME?!

Newbie

I HAD A ACCOUNT ON MY CREDIT CARD, I ENDED MY SUBSCRPTION AND THEY FOUND MY DEBIT CARD AND CHARGED ME 119 DOLLARS TWICE JUST NOW!!!! WHAT THE HECK?! CAN SOMEONE HELP ME?!

SergioDavid

Roadie

726 Views

1 replies

0 likes

  • 726 Views
  • 1 replies
  • 0 likes

Superuser Contribution Acoount deleted?

Today I got on my app and it was on the login page and when I tried to log in it said the account doesn't exist so I though maybe i typed the password in wrong when i created the account, therefore I sent a reset password email but I got a message sa...

Visitor

Today I got on my app and it was on the login page and when I tried to log in it said the account doesn't exist so I though maybe i typed the password in wrong when i created the account, therefore I...

SergioDavid

Roadie

416 Views

1 replies

0 likes

Login
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution my account was deleted

I'm not sure why but i had an account with this email that was suddenly deleted with no explinationI made a new one with the exact same info so it had to been deleted and im confused to why since now i gotta remake my playlists and mixes

Newbie

I'm not sure why but i had an account with this email that was suddenly deleted with no explination I made a new one with the exact same info so it had to been deleted and im confused to why since n...

SergioDavid

Roadie

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Constant password change inquiry

Heya,I keep getting mails from Spotify saying Ive recently tried to change my password. I havnt tried to a single time for the past 7 something years. Is it some known bug or does someone really want my account? Its been going on two or three times a...

Regular

Heya, I keep getting mails from Spotify saying Ive recently tried to change my password. I havnt tried to a single time for the past 7 something years. Is it some known bug or does someone really wa...

SergioDavid

Roadie

836 Views

1 replies

0 likes

Account
  • 836 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

Can someone please help me? I can't log in . im entering the Email and password and it just loads and then goes back to what it was after a few seconds

Newbie

Can someone please help me? I can't log in . im entering the Email and password and it just loads and then goes back to what it was after a few seconds

SergioDavid

Roadie

593 Views

1 replies

0 likes

Login
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

I am unable to log in to my account from my phone and desktop. It briefly goes to my music page and then jumps back to the log in screen with error message "User name or password is incorrect- error code 3" I've had the same account for a while, and ...

Newbie

I am unable to log in to my account from my phone and desktop. It briefly goes to my music page and then jumps back to the log in screen with error message "User name or password is incorrect- error ...

SergioDavid

Roadie

512 Views

1 replies

1 likes

  • 512 Views
  • 1 replies
  • 1 likes

Superuser Contribution Switch shuffle on and off

I can't seem to change this some albums play straight through others stay on shuffle. Help!

Newbie

I can't seem to change this some albums play straight through others stay on shuffle. Help!

SergioDavid

Roadie

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playstation Problem

I want to link my premium Spotify account with my Sony Entertainment account, but when I try to log in it says: "Your account is already connected to another Sony Entertainment account." - I've tried now to disconnect every connection to my Spotify a...

Newbie

I want to link my premium Spotify account with my Sony Entertainment account, but when I try to log in it says: "Your account is already connected to another Sony Entertainment account." - I've tried...

SergioDavid

Roadie

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moved countries and cannot update my country

Hi there,I have moved from the UK to Australia and I'm trying to update my country as it's connected to a UK bank account. When I try to change my country in settings it says to update the payment option and it will prompt me to update my country. In...

Newbie

Hi there, I have moved from the UK to Australia and I'm trying to update my country as it's connected to a UK bank account. When I try to change my country in settings it says to update the payment ...

SergioDavid

Roadie

750 Views

1 replies

0 likes

  • 750 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me reconoce mi usuario ni password

se desactivo solo en todos mis dispositivos mi cuenta premium, cuando quiero ingresar no me reconoce la contraseña, y solo me deja entrar con facebook con cuenta gratuita que esta vacia.cuando pido reestablecer contraseña, no me reconoce el mail, y e...

Newbie

se desactivo solo en todos mis dispositivos mi cuenta premium, cuando quiero ingresar no me reconoce la contraseña, y solo me deja entrar con facebook con cuenta gratuita que esta vacia. cuando pido...

Solderacing

Newbie

5441 Views

2 replies

0 likes

  • 5441 Views
  • 2 replies
  • 0 likes

Solved!! How do i find my username when using Facebook login..

I'm using Spotimote on Android, and i need my USERNAME to log in as Premium user to be able to save to playlists etc. But i got a facebook spotify account and i CAN'T use that in Spotimote.. How do i find my real username? (Should be alot of numbers ...

Casual Listener

I'm using Spotimote on Android, and i need my USERNAME to log in as Premium user to be able to save to playlists etc.   But i got a facebook spotify account and i CAN'T use that in Spotimote...

kornyeimarton94

Casual Listener

322625 Views

24 replies

2 likes

  • 322625 Views
  • 24 replies
  • 2 likes

Getting charged for an account I can’t access

Can’t access my account forgot email and password but I’m getting charged through PayPal

Newbie

Can’t access my account forgot email and password but I’m getting charged through PayPal 

Maxim

Spotify Star

885 Views

1 replies

0 likes

  • 885 Views
  • 1 replies
  • 0 likes

Notifications not working

Unfortunately, I do not receive any notifications although I have chosen in the Spotify settings to receive all of the available notifications via push and email (I've put the green check marks everywhere). Can you please help me to fix this problem?

Newbie

Unfortunately, I do not receive any notifications although I have chosen in the Spotify settings to receive all of the available notifications via push and email (I've put the green check marks ...

35tulskie

Newbie

775 Views

1 replies

0 likes

Other
  • 775 Views
  • 1 replies
  • 0 likes

Not able to login from android app

I've been trying to login from the spotify app but it just keep showing me logging in and then again log in sign...even i change my credentials but still it is not workingIt is perfectly working when i logged in from the site

Casual Listener

I've been trying to login from the spotify app but it just keep showing me logging in and then again log in sign...even i change my credentials but still it is not working It is perfectly working wh...

0nxhknrlgs6vgtw

Casual Listener

874 Views

4 replies

0 likes

  • 874 Views
  • 4 replies
  • 0 likes

Someones using my spotify without my permission!

I woke up this morning and realised there were a bunch of songs and playlists added to my accounts library. I deleted them all thinking it could eb a mistake, but right know I was listening to my music and then it stopped. When I went to check it up ...

Newbie

I woke up this morning and realised there were a bunch of songs and playlists added to my accounts library. I deleted them all thinking it could eb a mistake, but right know I was listening to my mus...

Maxim

Spotify Star

1631 Views

1 replies

0 likes

  • 1631 Views
  • 1 replies
  • 0 likes

Solved!! Unknown account

Hello, For the past months of February and March € 10 has been deducted from my account, only I have no idea from which account that comes. I know from two accounts (* snip * and rfuchss) my log-in details, but both accounts state that it has a free ...

Casual Listener

Hello,   For the past months of February and March € 10 has been deducted from my account, only I have no idea from which account that comes. I know from two accounts (* snip * and rfuchss) my...

Robin18

Casual Listener

896 Views

1 replies

0 likes

Account
Login
Other
  • 896 Views
  • 1 replies
  • 0 likes