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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282120 Views
  • 829 replies
  • 87 likes
  • Account
  • 282120 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134083 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134083 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76079 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76079 Views
  • 63 replies
  • 8 likes

Credit card charged but couldn't successfully sign up for an account

Help! I tried signing up for a premium Spotify student account on my phone but the application crashed and I couldn't upload my documents!! Now i still have no account but my credit card was still being charged $4.99! What can I do or who should I co...

  • Newbie
  • Help! I tried signing up for a premium Spotify student account on my phone but the application crashed and I couldn't upload my documents!! Now i still have no account but my credit card was sti...
  • JCdotnl
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

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  • Regular
  • yuikgyuokygolyuoytiyu oluiouyoiyuiyuoluiouyi
  • guidreer
  • Music Fan
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Can't Play Music

Spotify does not work. All songs are unavailable and unplayable except with shuffle play. I can't skip through parts of a song. I was able to play music (not on shuffle) only when I was on my free trial. After that, Spotify went back to not working. ...

  • Newbie
  • Spotify does not work. All songs are unavailable and unplayable except with shuffle play. I can't skip through parts of a song.  I was able to play music (not on shuffle) only when I was on my ...
  • DukePlayzMC07
  • Newbie
  • 352 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 352 Views
  • 2 replies
  • 0 likes

Trouble Logging In, Spotify account via Facebook, email hasn't changed.

Hi, I created my account through Facebook and never had a problem until now. I just upgraded to a new hard drive in my Macbok and now I can't get my spotify to work. I can login to my Spotify account on the web, through the browser, but when it tries...

  • Visitor
  • Hi, I created my account through Facebook and never had a problem until now. I just upgraded to a new hard drive in my Macbok and now I can't get my spotify to work. I can login to my Spotify ac...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Setting Up An Account in Bahrain

Hi, I dont seem to be able to open a new account for my wife. Her Iphone region is UK although we reside in Bahrain. This is preventing her using my premium family account. Any ideas how to help please?

  • Visitor
  • Hi,   I dont seem to be able to open a new account for my wife. Her Iphone region is UK although we reside in Bahrain. This is preventing her using my premium family account. Any ideas how to ...
  • Maxim
  • Spotify Star
  • 806 Views
  • 1 replies
  • 0 likes
  • 806 Views
  • 1 replies
  • 0 likes

3 Months for $0.99 wouldn't work when clicking the link

I received emails and ads to get premium for $0.99 for 3 months.But everytime i clicked the link to sign up it said there was a problem with the webpage and try again later. Now it looks like the deal has expired.How am I supposed to make use of a de...

  • Newbie
  • I received emails and ads to get premium for $0.99 for 3 months. But everytime i clicked the link to sign up it said there was a problem with the webpage and try again later. Now it looks like the d...
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 312 Views
  • 1 replies
  • 0 likes

cant login with facebook through pc app

tried click serval time login with facebook but nothing happen....i am using window 10...

  • Newbie
  • tried click serval time login with facebook but nothing happen....i am using window 10...
  • 918 Views
  • 0 replies
  • 0 likes
  • Login
  • 918 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spam in the Community

Hi folks, we want to let everyone know we're aware of the recent spam attacks hitting the Spotify Community. We're working with Lithium on getting this issue under control as quickly as we can. Thank you for your patience while we work on stopping th...

  • Spotify
  • Spotify
  • Hi folks, we want to let everyone know we're aware of the recent spam attacks hitting the Spotify Community.    We're working with Lithium on getting this issue under control as quickly...
  • meahtenoha
  • Spotify
  • 29387 Views
  • 20 replies
  • 46 likes
  • 29387 Views
  • 20 replies
  • 46 likes

from premium to family: take over yearly payment?

Dear all I have a premium account payed yearly. It is still 6 months before expiring.I'd like to upgrade to a family account. How does it work with the payment already payed? Does it take it over from the premium subscription to the family account? H...

  • Newbie
  • Dear all   I have a premium account payed yearly. It is still 6 months before expiring. I'd like to upgrade to a family account.   How does it work with the payment already payed? Does...
  • 747 Views
  • 0 replies
  • 0 likes
  • 747 Views
  • 0 replies
  • 0 likes

Solved!! ERROR: Oh no! We're all mixed up....

When logging in I get a green error screen with the message: "We're all mixed up""Refresh this page or try again later. It may take some time to get things up again." Have been trying for the past 6 hours to refresh and login, as well as using ingoni...

  • Casual Listener
  • When logging in I get a green error screen with the message:   "We're all mixed up" " Refresh this page or try again later. It may take some time to get things up again."   Have been...
  • bencolless
  • Casual Listener
  • 15981 Views
  • 17 replies
  • 4 likes
  • 15981 Views
  • 17 replies
  • 4 likes

someone else is using my account

there has been a couple of time ive logged on recently and my playlists have been deleted and someone has been listening to other songs. ithought i was going mad so reset my password to the same one. then when i logged on, i was logged out for a star...

  • Newbie
  • there has been a couple of time ive logged on recently and my playlists have been deleted and someone has been listening to other songs. ithought i was going mad so reset my password to the same one....
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! International Transaction Fee being charged to my account

I am in Australia and have an Australian Spotify Family Account. It was all going great, I was being charged by "SPOTIFY AUSTRALIA PL" each month. Then it went bad in November I was charged by "SPOTIFY" and my bank hit me up for an international tran...

  • Casual Listener
  • I am in Australia and have an Australian Spotify Family Account. It was all going great, I was being charged by " SPOTIFY AUSTRALIA PL" each month. Then it went bad in November I was charged by ...
  • michaeldowling
  • Casual Listener
  • 3886 Views
  • 6 replies
  • 0 likes
  • 3886 Views
  • 6 replies
  • 0 likes

Assinatura

Recentemente houve uma promocao onde se pagava R$1,99 por 3 meses. Fiz o cadastro e o pagamento no 07/12/17 porem eu esqueci o login e a senha, troquei de celular e nao consigo mais conectar. Ate ai tudo bem, o problema eh que a assinatura foi feita,...

  • Newbie
  • Recentemente houve uma promocao onde se pagava R$1,99 por 3 meses. Fiz o cadastro e o pagamento no 07/12/17 porem eu esqueci o login e a senha, troquei de celular e nao consigo mais conectar. Ate ai ...
  • Bittencourt
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 282 Views
  • 1 replies
  • 0 likes

Conta estudante

Ao cadastrar minha conta estudante nao conseguir enviar os comprovantes, ao clicar sobre carregar os arquivos o mesmo nao ia e o valor ja foi debitado no meu cartao e no app esta que nao sou premium. O que devo fazer?

  • Newbie
  • Ao cadastrar minha conta estudante nao conseguir enviar os comprovantes, ao clicar sobre carregar os arquivos o mesmo nao ia e o valor ja foi debitado no meu cartao e no app esta que nao sou premium....
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Shifted to family premium. Now I can't access my own account.

Everyone in the family seems to be able to access the account except me -- the account owner. My account seems to be merged with one of the other family members. Anyone else have this issue?

  • Newbie
  • Everyone in the family seems to be able to access the account except me -- the account owner. My account seems to be merged with one of the other family members. Anyone else have this issue? 
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not accepting password

I cancelled my premium account earlier this month to join in a family premium. Problem is I cannot get in. The message is `wrong username or password` or: "It looks like you are using your Facebook credentials to log in to Spotify. To change your Fac...

  • Casual Listener
  • I cancelled my premium account earlier this month to join in a family premium. Problem is I cannot get in. The message is `wrong username or password` or:  "It looks like you are using your Face...
  • 1Johannes
  • Casual Listener
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Why is my username just random letters and numbers?

When I signed up for spotify, I put my name as my username but for some reason now when I log in it says that my username isn't my name but random numbers but when I log in with my email, it says that my username is my name. So I'm just confused on w...

  • Newbie
  • When I signed up for spotify, I put my name as my username but for some reason now when I log in it says that my username isn't my name but random numbers but when I log in with my email, it says tha...
  • weasleay
  • Newbie
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

Gift card trouble

I have an activated Spotify gift card and I just scratched it off to get the pin. When I type the pin in to redeem the gift card it says it's not valid.

  • Newbie
  • I have an activated Spotify gift card and I just scratched it off to get the pin. When I type the pin in to redeem the gift card it says it's not valid. 
  • afamiano
  • Newbie
  • 849 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 849 Views
  • 2 replies
  • 0 likes