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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8911 Views
  • 1 replies
  • 9 likes
  • Security
  • 8911 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 479940 Views
  • 979 replies
  • 111 likes
  • Account
  • 479940 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210400 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210400 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120551 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120551 Views
  • 72 replies
  • 12 likes

Superuser Contribution Log In Problem

I've changed the password for more that 5 times now trying to get it to log into the app. I can get on the website and sign in but as soon as I try to log into the app on my Oppo F1 Phone it tells me incorrect password or username. Which obviously is...

  • Newbie
  • I've changed the password for more that 5 times now trying to get it to log into the app. I can get on the website and sign in but as soon as I try to log into the app on my Oppo F1 Phone it tells me...
  • Alfredo
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log into android app

Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?

  • Casual Listener
  • Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?
  • Alfredo
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 345 Views
  • 1 replies
  • 0 likes

register zip code

hello!!, sorry for the interuption I have had problems to register my zip code, will not let me add my address on my profile, could someone please instruct me on how to register it? is that I am registered by facebook and only appears in edit your ac...

  • Newbie
  • hello!!, sorry for the interuption I have had problems to register my zip code, will not let me add my address on my profile, could someone please instruct me on how to register it? is that I am regi...
  • 335 Views
  • 0 replies
  • 0 likes
  • Account
  • 335 Views
  • 0 replies
  • 0 likes

Hacked by PS4 User?

Hey Guys,I have a Problem. For some days now someone is using my Spotify account at his PlayStation. I can see it at the "Devices" window in Spotify on my Desktop PC and my mobilephone. I changed my password and chose disconnect from all devices, but...

  • Newbie
  • Hey Guys, I have a Problem. For some days now someone is using my Spotify account at his PlayStation. I can see it at the "Devices" window in Spotify on my Desktop PC and my mobilephone. I changed m...
  • hacked
  • Newbie
  • 2970 Views
  • 4 replies
  • 0 likes
  • 2970 Views
  • 4 replies
  • 0 likes

Premium

I paid premium but still free. Please help me

  • Casual Listener
  • I paid premium but still free. Please help me
  • im_tired2000
  • Casual Listener
  • 463 Views
  • 1 replies
  • 0 likes
  • Premium
  • 463 Views
  • 1 replies
  • 0 likes

Solved!! Log in- error 408

I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.

  • Newbie
  • I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.
  • im_tired2000
  • Casual Listener
  • 123113 Views
  • 333 replies
  • 7 likes
  • 123113 Views
  • 333 replies
  • 7 likes

premium account hacked

I’ve been listening all day on my computer and I got in my car and opened the app on my phone and it says I have the wrong information. I go to put the password in and there’s an email on my account that IS NOT my email. I need this fixed ASAP I’m fr...

  • Casual Listener
  • I’ve been listening all day on my computer and I got in my car and opened the app on my phone and it says I have the wrong information. I go to put the password in and there’s an email on my account ...
  • ahardo
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • Account
  • 393 Views
  • 2 replies
  • 0 likes

Facebook e spotify

Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. Oggi ho deciso di creare un account per attivare pr...

  • Visitor
  • Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. ...
  • Funblader
  • Newbie
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Switched from Premium to Family plan.

Hello,I just switched from my premium to a family plan. However, I paid for a month of premium, so I was wondering if I could get a refund for the premium. I purchased Spotify Premium before my sisters asked me to purchase the family plan for us. I s...

  • Newbie
  • Hello, I just switched from my premium to a family plan. However, I paid for a month of premium, so I was wondering if I could get a refund for the premium. I purchased Spotify Premium before...
  • phan_times
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Change Email

Hi, my spotify is setup through my facebook and I need to change my email address. I know I have to change it through facebook first but I've already done that yet there is no change in my email on spotify. Just want to change my email address to the...

  • Newbie
  • Hi, my spotify is setup through my facebook and I need to change my email address. I know I have to change it through facebook first but I've already done that yet there is no change in my email on s...
  • hinalp13
  • Newbie
  • 805 Views
  • 4 replies
  • 4 likes
  • 805 Views
  • 4 replies
  • 4 likes

bad gate way can't access my account

I'm trying to cancel my subscription and cannot even access my account page. I see this is not just my problem. Can you please fix this problem and cancel my premium subscription as soon as possible?

  • Newbie
  • I'm trying to cancel my subscription and cannot even access my account page. I see this is not just my problem.   Can you please fix this problem and cancel my premium subscription as soon a...
  • oogarcia
  • Newbie
  • 1721 Views
  • 17 replies
  • 3 likes
  • 1721 Views
  • 17 replies
  • 3 likes

someone else is using my account

Basically I think someone else is using my account, when I log in sometimes there is music playing that I dont listen to, connected to chrome web player (i don't use chrome web player). I'm not logged into spotify anywhere else. My spotify is connect...

  • Newbie
  • Basically I think someone else is using my account, when I log in sometimes there is music playing that I dont listen to, connected to chrome web player (i don't use chrome web player). I'm not logge...
  • Maxim
  • Spotify Star
  • 1626 Views
  • 1 replies
  • 0 likes
  • 1626 Views
  • 1 replies
  • 0 likes

Solved!! Cancellation Problems

Decided to cancel my Spotify Premium trial, and when I get to the verification page, it says my password is incorrect, even though I typed in the same password. I haven't had any response from support. I'd rather not be charged. Someone help please.

  • Casual Listener
  • Decided to cancel my Spotify Premium trial, and when I get to the verification page, it says my password is incorrect, even though I typed in the same password. I haven't had any response from suppor...
  • fck6099
  • Casual Listener
  • 11154 Views
  • 86 replies
  • 7 likes
  • 11154 Views
  • 86 replies
  • 7 likes

How to contact customer service

 How can I contact customer service to ask questions on my account?

  • Music Fan
  •  How can I contact customer service to ask questions on my account?
  • this1marcel
  • Gig Goer
  • 1130 Views
  • 6 replies
  • 0 likes
  • Other
  • 1130 Views
  • 6 replies
  • 0 likes

How many devices can you use?

I have 2 phones, 1 for work 1 for personal, I also use my work computer. Can I use my home computer as well or my tablet?

  • Music Fan
  •   I have 2 phones, 1 for work 1 for personal, I also use my work computer. Can I use my home computer as well or my tablet? 
  • CzechFencer
  • Composer
  • 433 Views
  • 1 replies
  • 0 likes
  • Account
  • 433 Views
  • 1 replies
  • 0 likes

How to change the artist name?

Hi, I have a question. I have spotify artist profile and my artist's name had changed. How can I change it on spotify?

  • Newbie
  • Hi, I have a question. I have spotify artist profile and my artist's name had changed. How can I change it on spotify? 
  • ZakPerris
  • Newbie
  • 5581 Views
  • 3 replies
  • 1 likes
  • Account
  • 5581 Views
  • 3 replies
  • 1 likes

Superuser Contribution Change email while having forgotten password

Hi there!My boyfriend‘s account was put with a mail address from his ex. For being able to use the family premium thing, they made it like that. Now with the relationship long gone; he would like to keep his playlists etc (mail address connected to F...

  • Newbie
  • Hi there! My boyfriend‘s account was put with a mail address from his ex. For being able to use the family premium thing, they made it like that.   Now with the relationship long gone; he wou...
  • SergioDavid
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution STUDENT PREMIUM

Hi, i'd like to have spotify premium for students, I did all the process, I enter my personal information and my card's number and in the end I sent the documents. I download the app and I log in, it results the I have spotify free but i payed for pr...

  • Casual Listener
  • Hi,  i'd like to have spotify premium for students, I did all the process, I enter my personal information and my card's number and in the end I sent the documents. I download the app and ...
  • SergioDavid
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't lot in in my premium account

I have two accounts in spotify one is premium and the other one is free. I accidently lot out in my premium account and when I tried to lot in again it said there isn't an account name like that but then I confirmed with my free account and my accoun...

  • Newbie
  • I have two accounts in spotify one is premium and the other one is free. I accidently lot out in my premium account and when I tried to lot in again it said there isn't an account name like that but ...
  • SergioDavid
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 386 Views
  • 1 replies
  • 0 likes