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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9790 Views
  • 3 replies
  • 9 likes
  • Security
  • 9790 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491526 Views
  • 981 replies
  • 111 likes
  • Account
  • 491526 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213279 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213279 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122343 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122343 Views
  • 72 replies
  • 12 likes

Registration process broken

At the moment the registration process seems to be broken. I can't sign up the familiy members for the Familiy subscription. After entering all data there's no response after pushing the "register" button. After some time there a timeout in order to ...

  • Newbie
  • At the moment the registration process seems to be broken. I can't sign up the familiy members for the Familiy subscription. After entering all data there's no response after pushing the "register" b...
  • Hubo
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Account
  • 347 Views
  • 1 replies
  • 0 likes

Spotify doesn't seem to learn my musical taste and offers me only generic genres and playlists

I've recently subscribed to a premium account. Three weeks of listening daily and the app still offers me only generic genres, such as: Focus, Rock, Indie, Pop, etc.. Also, on the discover tab, the only playlist is Release Radar (no discover weekly o...

  • Newbie
  • I've recently subscribed to a premium account. Three weeks of listening daily and the app still offers me only generic genres, such as: Focus, Rock, Indie, Pop, etc..   Also, on the discover t...
  • Hubo
  • Community Legend
  • 708 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 708 Views
  • 1 replies
  • 0 likes

Playlist disappear while abroad

I just moved from Canada to France and all the songs and playlists I spent two years creating just disappeared without warning! I have logged in with my Facebook account so nothing has changed, but what I have now are old playlist from a time I was l...

  • Visitor
  • I just moved from Canada to France and all the songs and playlists I spent two years creating just disappeared without warning!  I have logged in with my Facebook account so nothing has changed...
  • Hubo
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing ("spotify has been paused because your account is being used somewhere else")

Spotify keeps pausing and giving me the message "spotify has been paused because your account is being used somewhere else". I've rest my password. I've revoked access to all apps.I've removed all offline devices. And it still keeps pausing. Any tips...

  • Newbie
  • Spotify keeps pausing and giving me the message "spotify has been paused because your account is being used somewhere else".   I've rest my password.  I've revoked access to all apps. I...
  • Hubo
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Upgrading to Premium Payment page doesnt load.

When trying to upgrade to Premium, I cannot get the payment details page to load. I've tried using Laptop and Tablet and have the same issue. The page basically tells me to wait while it is loaded, however, it never does.

  • Newbie
  • When trying to upgrade to Premium, I cannot get the payment details page to load.  I've tried using Laptop and Tablet and have the same issue.  The page basically tells me to wait while it ...
  • isuathletics
  • Newbie
  • 568 Views
  • 2 replies
  • 0 likes
  • 568 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium in Romania ?

Users in Austria, Belgium, Estonia, Germany, Greece, Italy, Poland, Portugal, Romania and Switzerland can use Spotify, but only under the Premium service. Firstly,I couldn't sign up in any way with me being from Romania,so I created a free account wi...

  • Visitor
  • Users in Austria, Belgium, Estonia, Germany, Greece, Italy, Poland, Portugal, Romania and Switzerland can use Spotify, but only under the Premium service.   Firstly,I couldn't sign up in any...
  • srares
  • Regular
  • 66658 Views
  • 68 replies
  • 2 likes
  • 66658 Views
  • 68 replies
  • 2 likes

Friends feed has disappeared

On the right hand side I used to be able to see what all my friends were listening to. Now it has been replaced with a panel for me to 'find friends'. How can I see my friends feed again?

  • Newbie
  • On the right hand side I used to be able to see what all my friends were listening to. Now it has been replaced with a panel for me to 'find friends'. How can I see my friends feed again?
  • Virreyumi
  • Gig Goer
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Long time Premium user, can't change country or add payment method

I've been using Spotify Family Premium for over a year now. I have recently moved country where Spotify Premium is available at (Singapore). I followed the instructions at this page using my new credit card to change my country: https://support.spoti...

  • Casual Listener
  • I've been using Spotify Family Premium for over a year now. I have recently moved country where Spotify Premium is available at (Singapore). I followed the instructions at this page using my new cred...
  • FH15
  • Newbie
  • 978 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 978 Views
  • 3 replies
  • 0 likes

Solved!! Can't login to iPhone app but desktop works fine

As the title says, I can't login to the Spotify iPhone app but it works in a browser. I've tried with both my username and my email and neither work on the app. I've also deleted and re-installed the app but still nothing.

  • Casual Listener
  • As the title says, I can't login to the Spotify iPhone app but it works in a browser.   I've tried with both my username and my email and neither work on the app. I've also deleted and re...
  • Fredholm
  • Casual Listener
  • 810 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 810 Views
  • 6 replies
  • 0 likes

Solved!! payment

Hi I have payed my premium for family subscription on on 19 march 2018, it was expired on 25/february 2018 but at that time I couldn't purchase it so i did it on 19 march Today I got a message that my premium for family subscription is expired...I wo...

  • Casual Listener
  • Hi I have payed my premium for family subscription on on 19 march 2018, it was expired on 25/february 2018 but at that time I couldn't purchase it so i did it on 19 march  Today I got a message ...
  • Tom
  • Community Legend
  • 817 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 817 Views
  • 6 replies
  • 0 likes

Superuser Contribution Logging into account only through password recovery

Hi guys. Hope someone is having the same problem I am right now. A few months ago, my account was hacked by some person from Phillipines/Malasya/southeastern Asia country, and I was able to recover this account by redefining the password to a new, st...

  • Casual Listener
  • Hi guys. Hope someone is having the same problem I am right now.   A few months ago, my account was hacked by some person from Phillipines/Malasya/southeastern Asia country, and I was able to ...
  • ricardofuzeto
  • Casual Listener
  • 477 Views
  • 4 replies
  • 0 likes
  • 477 Views
  • 4 replies
  • 0 likes

Segregation of Tracks from Smartphone and PC

Hi folksI have one question regarding the possible separation of tracks from my smartphone and my PC. On my smartphone I like to hear audio books and almost never listen to songs etc. I use my PC to listen to music instead, but due to spotify connect...

  • Newbie
  • Hi folks I have one question regarding the possible separation of tracks from my smartphone and my PC. On my smartphone I like to hear audio books and almost never listen to songs etc. I use my PC t...
  • 218 Views
  • 0 replies
  • 0 likes
  • Account
  • 218 Views
  • 0 replies
  • 0 likes

Wrong Connection with other mobil

Hi! Since 1 hour Spoitfy connects to an other mobil I dont know.I Have a Premium Account using Spotify on my Desktop (Mac) and Iphone.When I now open the App on my Iphone and start playing music will stop the music, then I Screen appears that I am no...

  • Newbie
  • Hi!   Since 1 hour Spoitfy connects to an other mobil I dont know. I Have a Premium Account using Spotify on my Desktop (Mac) and Iphone. When I now open the App on my Iphone and start pla...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Password changed unintentionally

My Premium account suddenly stopped working. It complains about incorrect password. The password was stored in my web browser and I haven't changed it so either this is a problem in Spotify's system or a hijack of my account. I'm not able to reset th...

  • Visitor
  • My Premium account suddenly stopped working. It complains about incorrect password. The password was stored in my web browser and I haven't changed it so either this is a problem in Spotify's system ...
  • Maxim
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Family upgrade for telco premium

Hi there, My mobile phone package includes Spotify Premium, is there a way to pay extra via my account to upgrade to Spotify Family?

  • Newbie
  • Hi there,   My mobile phone package includes Spotify Premium, is there a way to pay extra via my account to upgrade to Spotify Family? 
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

I cannot create an account

For three days now I try to create an account. On mobile (android) it fails and says after accepting the agreement that my data has changed. On computer (Linux and Windows, Firefox, Chrome, Edge) I enter all data, confirm that I'm not a robot, accept...

  • Casual Listener
  • For three days now I try to create an account. On mobile (android) it fails and says after accepting the agreement that my data has changed. On computer (Linux and Windows, Firefox, Chrome, Edge) I e...
  • Shadouw
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Rules regarding suspicious streaming.

Since some people have had accounts deleted for streaming certain tracks or artists an unusual number of times, will someone please tell me what "unusually high streaming is?" For example, is it listening to a song hourly like on top 40 radio or is i...

  • Casual Listener
  • Since some people have had accounts deleted for streaming certain tracks or artists an unusual number of times, will someone please tell me what "unusually high streaming is?"   For example, is ...
  • M3ntally-iLL
  • Newbie
  • 3002 Views
  • 3 replies
  • 0 likes
  • 3002 Views
  • 3 replies
  • 0 likes

Family plan: members does not have their own account

HiI have had a premium account with my mobile subscription. I has now ended and I changed my subscription to family so that my husband and son could have an account as well. We have followed the guide, but there is only one that can play at a time. H...

  • Newbie
  • Hi I have had a premium account with my mobile subscription. I has now ended and I changed my subscription to family so that my husband and son could have an account as well. We have followed t...
  • brummans9756
  • Newbie
  • 1227 Views
  • 2 replies
  • 2 likes
  • 1227 Views
  • 2 replies
  • 2 likes

Account wrong username

The wrong username appears when I open spotify even though I wrote a different name that is not the one that appears

  • Visitor
  • The wrong username appears when I open spotify even though I wrote a different name that is not the one that appears
  • this1marcel
  • Gig Goer
  • 562 Views
  • 2 replies
  • 0 likes
  • Account
  • 562 Views
  • 2 replies
  • 0 likes

I want my username not numbers

Could anybody help me change my username from numbers to my name? Facebook account is not linked to my account. Just login with email.

  • Newbie
  • Could anybody help me change my username from numbers to my name? Facebook account is not linked to my account. Just login with email.  
  • this1marcel
  • Gig Goer
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes