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Reached Device Limit - Can not download

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Reached Device Limit - Can not download

Avatar of siimsek
Newbie
2022-04-08 08:54 PM

Plan

Family Premium

Country

Turkey

My Question or Issue

When i try to download any music, im getting this weird issiue. I have only 1 device and not downloaded more than 10000 music.

Screenshot_20220408-182007_Spotify.png
Screenshot_20220407-200755_Spotify.png
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Avatar of Elena
Moderator
Moderator
2022-04-09 03:56 PM

Hey there @siimsek!

 

Thanks for reporting this on the Community! 

 

It sounds like it might be caused by an issue with the saved cache for your account on Spotify's end. To solve that you can reach to our support team here and ask them to remove it.

 

Give us a shout if you have any further questions.

ElenaModerator
Help others find this answer and click "Accept as Solution".
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Marked as solution

Avatar of Elena
Moderator
Moderator
2022-04-09 03:56 PM

Hey there @siimsek!

 

Thanks for reporting this on the Community! 

 

It sounds like it might be caused by an issue with the saved cache for your account on Spotify's end. To solve that you can reach to our support team here and ask them to remove it.

 

Give us a shout if you have any further questions.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!
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