Roku Spotify app: Playlists not an option anymore (playlists gone)

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Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

Mashid
Newbie
Hi! I have a new Roku Tv and its not working. I think they removed the feature altogether and my tv is stuck on my least favorite playlist... Definitely cancelling my subscription because this is not longer worth it. I saved my little allowance to pay for premium and this is what I get as a paying customer...

Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

MattSuda
Community Legend

Hey @Mashid

 

An update from Spotify has been posted here:

 

https://community.spotify.com/t5/Ongoing-Issues/Playlists-not-showing-on-Roku/idc-p/1626585/highligh...

 

"Due to various technical challenges, the Playlists feature has been removed from the Roku Spotify app.

 

We do understand your concerns and are working with Roku on how best to move forward with this app. In the meantime, you can search for and play artists, songs and albums, and your playlists are always available on your other devices with our desktop and mobile apps.


There are other ways to listen to Spotify on your TV too. Check out our guide at www.spotify.com/tv."

Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

kelsi1
Newbie

I'm very frustrated with the fact that instead of trying to fix the technical issues with playlists on Roku TV... spotify just deleted the option. It was the main reason I got a premium subscrption to spotify. If it is not fixed within the next week or two I will be cancelling my subscription. This has been a persistent problem and has recieved many complaints, with very little response from support. Very annoying. 

Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

Dhill
Regular

Same problem and I'll be cancelling my account soon too.  Never seen such a useless excuse for customer support.  Repeated emails with them and got just useless responses.  One such response asked which Sporify version I had on my Roku 3.  As far as I can tell there is only version 1.0 so it appears that the people who respond are idiots.  I finally got a questionaire on what I thought of their customer support.  Too bad you could only check boxes and not give any text in my reply.  One of the questions was if their solution had failed to work. This was a really annoying question since Spotify had never suggested any fix.

Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

Jakiya
Casual Listener

Yupe! My screen looks like that as well. I spoke to one of the chat bots on their website this past Sunday and they currently revamping the playlist option but for now it is not available and won't be for a while. SMH

 

Ya'll Pandora is looking better and better to me. Plus pandora is half the price. 

Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

vsinou
Casual Listener

Well, I couldn't wait for these guys to fix this issue. They don't seem to be in any hurry to satifsfy customer needs. So, I gave up on Roku and purchased Google Chromecast. It was not expensive and it works nicely with Spotify - controlling it right from my phone. 

 

It's pretty cool, actually. 

Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

Daedronic
Casual Listener
We shouldn't have to purchase different equipment to fix this issue. It's a Spotify problem, not a Roku problem. Every other app I use on my Roku works fine.

Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

vsinou
Casual Listener

I agree with you - totally. But, I couldn't wait for a fix, and I prefer Spotify over Pandora.

Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

Jakiya
Casual Listener

I have a TCL tv with Roku. I really don't want to wait on spotify. Honestly if Tidal was an option on Roku I would've left a long time ago.

Re: Roku Spotify app: Playlists not an option anymore (playlists gone)

Ticosalem
Casual Listener
I listen to playlists on roku daily. Without this feature I will be looking for another music service? Really. Come on guys. I am a software engineer at a swedish company. This is not hard to fix. Is it so few of us using Spotify on roku? Really!
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