Spotify thinks I'm abroad, when I'm not

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Spotify thinks I'm abroad, when I'm not

Rebeqz
Casual Listener

I used spotify in the US, then studied abroad in Australia for 5 months. I couldn't use it there, but halfway through Australia got spotify. I had to change my country to use spotify there. Now that I'm back in the US, I had to change my country again. But now spotify says "Your account can no longer be used from abroad, since the maximum travel time is 14 days for a Spotify Free account. To continue using Spotify from abroad, sign up for Spotify Premium which gives you unlimited travel access." But I'm not longer abroad, and would like to go back to using Spotify Free.

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Rocio
Spotify Legend

 

No probs,

 

I am going to PM you and ask you for some private info, then I will change the country for you.

 

Cheers, 

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved 🙂

♬Music is life♬

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Solution!

Adam_B
Spotify
Spotify

Hey everyone.

 

To change your account's country settings, check out this article.

 

If you run into any issues with this, we'd recommend reaching out via our contact form.

If you receive an automated reply, respond to that email and the right team will help out.

 

Thanks!

Adam.

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classiccait_
Newbie
hi, I have an account with Facebook but created this new account for separate music while I was visiting family in Singapore, I am back in the US now and cannot log in because Spotify says I was only allowed to be abroad for 14 days. Can you help me, or can I not get an account back if I made it outside the U.S.?

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osornios
Rock Star 24
Rock Star 24

@Jimmy31

 

Most of those problems come from a difference between the country shown by the IP address, and the one in your profile.

 

First, check your IP address here

 

After that, compare it to the country shown in your profile.

 

Finally, your payment method (if you're Premium) must match your country too.

osorniosRock Star 24
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osornios
Rock Star 24
Rock Star 24

@Mary97

 

Did you change it through the website? Check what your profile page shows.

 

Make sure your IP address shows you're currently in the UK, since the country restriction is IP based.

 

You can check it here.

osorniosRock Star 24
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osornios
Rock Star 24
Rock Star 24

@Eloisekeane

 

Check what your profile page shows. If necessary, change your country to Ireland.

 

Make sure your IP address shows you're currently in Ireland, since the country restriction is IP based.

 

You can check it here.

osorniosRock Star 24
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osornios
Rock Star 24
Rock Star 24

@erudite4

 

Your IP address is given to you by your Internet provider, you can't change it yourself.

 

You could use a VPN to get yourself a different one, but it's just a workaround, not a solution.

osorniosRock Star 24
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aggpress2000
Newbie
I have the same problem I live in the u s and now I have travel to Liberia which says sportify can't work after I have used the first 14 days... So how can I keep using sportify whiles I'm still abroad, can anyone help?

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raeen167
Newbie

Spotify thinks I'm abroad when I am not

I live in Canada and all of a sudden it said I'm abroad

help

thanks

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419 Replies

Rocio
Spotify Legend

 

Hello Rebeqz, welcome to the community!

 

I have checked out your profile in our system and everything seems correct. You profile country is United States, so you shouldn't be getting that message from us. 

 

So, aren´t you able to use Spotify at the moment?

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved 🙂

♬Music is life♬

Esperento
Casual Listener

I'm getting the same issue. I'm based in the UK and have never listened to Spotify abroad. think I'm getting the error because we have a proxy server at work so it probably thinks I'm in the US.

Rocio
Spotify Legend

 

 @Esperento : Sorry forget my last post, you are based in the UK in our system. You are probably right and it is something to do with your sever since everything seems completely correct. 

 

 Sorry for the inconveniences. 

 

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved 🙂

♬Music is life♬

user-removed
Not applicable

I've got more or less the same problem. I used to live in Spain vor a year, and started using spotify there, but now I'm back in Belgium (my home country). However I cannot change my profile to Belgium. I wanna upgrade my Spotify to 'unlimited', but I am not able to do this, there's always an error occuring. Maybe this has to do with the fact that my profile says I'm in Spain, while I'm actually in Belgium?

 

What can and should I do to change my profile (and hopefully be able to upgrade my account afterwards)?

Jude
Spotify Legend
@Esperento - It's quite common for customers logging into Spotify from with corporate networks.
 Just log in to Spotify when you are at home every now and again. Each time will give you 14 days "travelling" at work.

Esperento
Casual Listener

Thanks Jude! Kudos to you Smiley Happy

Rocio
Spotify Legend

 

 

Hello potusoa, welcome to the community!

 

I assume you are a free user at the moment, have you tried to change the profile country to Belgium by yourself? Cause you could not before but now you all have this option available. You have to log in first, then go to "Edit profile" option.  

 

Once you change the country you will be able to upgrade to Unlimited or Premium. If you keep getting this error message, get back to us and I will change it for you then.

 

thanks 🙂

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved 🙂

♬Music is life♬

user-removed
Not applicable

Thanks for the quick reply! But I'm not able to change my country... Can edit anything except for that.

Solution!

Rocio
Spotify Legend

 

No probs,

 

I am going to PM you and ask you for some private info, then I will change the country for you.

 

Cheers, 

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved 🙂

♬Music is life♬

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user-removed
Not applicable

Hello,

 

 

Rocio
Spotify Legend

 

 

Hello lushhungarian and welcome to the community!

 

I´ve checked out your profile in our system and your profile country is based in the States so everything seems correct. 

 

Does this happen to you when you are at work or just happens every time you open Spotify? Some people get this error when they try to use Spotify at their office, so if you just get this at work try what my colleague said a few posts above: 

  
  It's quite common for customers logging into Spotify from with corporate networks.
 Just log in to Spotify when you are at home every now and again. Each time will give you 14 days "travelling" at work.

 


I hope this can help, if it doesn´t, get back to us again please.

 

Thanks and sorry for the inconveniences. 

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved 🙂

♬Music is life♬

Rocio
Spotify Legend

 

 

Hello, we have found out that your IP is based in Canada, since we dont have Spotify there, you are getting this message, basically from your IP you "are not" in a Spotify zone...but you actually are, however there is nothing we can do in that case. 

 

We think you should talk to your Internet provider in order to solve this. We really hope you can solve this and keep enjoying the music.

 

Thanks for using this forum and sorry for the inconveniences. 

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved 🙂

♬Music is life♬

Rebeqz
Casual Listener

Hi Rocio! Sorry for the late reply! 

 

I checked my subscription status and while it says the same thing about being abroad, I just tried to launch Spotify and it seems to be working! Thanks for your help though (:

1aFly
Newbie

Will you do the same for me?  I'm in the US and it won't allow me to switch my profile either... pm me P L E A S E 🙂

Rocio
Spotify Legend

 

Hello and welcome to the community!

 

Sure I will help you with this, I just need some private info before doing it for security reasons. We can´t do it here since this is a public forum, so I will send you a private email.

 

Thanks for using this forum 🙂

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved 🙂

♬Music is life♬

prstremonti
Casual Listener

Hello,

I recently went to France on holiday and downloaded the Spotify iPad app and was going to upgrade to a premium account but could not do so as I was in France and the IP address was French (obviously). Now I'm home (UK) and would like to upgrade to Spotify Premium but Spotify thinks I'm still in France even though I've got a UK IP address and will not let me change my country to UK.

Please help!

Music is my life

Jude
Spotify Legend

As you are currently using Spotify Free, you have 14 days' "travelling" outside France. You would be able to change your country to UK after that 14 days is up.

 

As you would like to subscribe, you can change your country directly like this:

 

  1. Go to your subscription page.

  2. Under Payment method, click Add a payment method.

  3. On that page, click Change your country in the text.

  4. Now you will be able to choose UK before entering payment details.

 

Please let me know how it goes.

 

 

prstremonti
Casual Listener

Thanks a million for your help I have now subscribed to premium and I'm English! Smiley LOL

ENIGME
Newbie

Hello,

 

I was in the UK for 6 weeks in the summer, therefore I changed my country for UK, but now that I am back in France, I can't change the country back to France in my profile.

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