Unknown people logging in

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Re: Unknown people logging in

Casual Listener
Yeah ,it happens coz spotifi doesn t have an autentificatio bypass.And that s why spotifi sucks so much dix coz of that.Even if u have premium u are still gonna get hacked.
Too bad I didn tinvest nothing in this piece**bleep** platform but also it sad coz I got al my favorite songs and playlist there.
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Re: Unknown people logging in

Regular
Hello! I dont have premium and i still hacked im scared to open a new
spotify account.
Thanks for your help
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Re: Unknown people logging in

Casual Listener
I have a premium account but it was my free account which was being hacked. I spoke with a rep from Spotify on the text speak and the free account was deleted.
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Re: Unknown people logging in

Regular
Yea. Spotify is being a dengerous place for listening music .d
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Re: Unknown people logging in

Newbie

I had the same issue. about two days ago after I turned on my desktop which automatically logs into Spotify, I started playing a playlist and my tracks kept skipping to songs I would never listen to (rap music I had never heard of before). I would hit a new playlist to see if it would stop and it wouldn't. This kept happening for about an hour until I just gave up and decided it was better to not listen at all. I minimized Spotify with nothing playing. Accounted it to being glitch what happens sometimes. When I came back to computer today to listen I had worse issues with skipping and devices to listen from, mainly my Sonos speakers. I was not able to keep on speaker on for more than a minute. Then out of the blue I was logged out of my account. Tried to log back in and my password was not working. After two attempts I got a redirect to retrieve email to log back in and change my password. When I went to my email I noticed an email Spotify had been sent to change my password(it was a legit email) that had been sent about the same time I spotted my first issue the day before. Then after searching my emails I noticed 7 more emails from Spotify notifying me of logins from all over the world. After I was able to change my password and get logged back in to my Spotify account I noticed that about a dozen new playlist of rap music had been added to my account. THIS IS NOT COOL AT ALL! My account was hacked as was everyone else posting in this thread. What the **bleep** Spotify?!!!  To top it off not admittance  from leadership at Spotify that this has occurred? I am attaching the playlist that were added to my account while it was hacked.

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Re: Unknown people logging in

Moderator
Moderator

Hey there @cassfuller-us,

 

Thanks for getting in touch with us.

 

We take security very seriously and we send these notifications to avoid potential issues. If you notice any suspicious activity on your Spotify account, always follow the steps below first:

  1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service; 

  2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE. 

In case you still get the emails informing you about login attempts on your Spotify account, make sure to follow these steps to make sure that your account is secured.

 

If you have questions, don't hesitate to reach out to us.  

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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Re: Unknown people logging in

Visitor

Every time I try to click on the links in the solution post, I keep getting the error "upstream request timeout".

 

I cannot tell if the email saying someone from Germany (I'm in USA) logged in to my account is spam or real. I logged in, signed out of everywhere. My wife signed in and did the same. We have a family account and both our accounts are linked to our facebook accounts, so we don't have a password to change. What do we do? How do I know if the email is real?

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Re: Unknown people logging in

Moderator
Moderator

Hey @gilmorejd,

Thanks for posting.

Keep in mind that Spotify accounts created via Facebook take on the email registered with Facebook, meaning you can still reset your password. We also recommend changing the passwords of your Facebook and email accounts as well. 

 

If you keep getting timeout errors we suggest trying an incognito browser. Sometimes the cache and cookies stored in your browser can cause such issues and this is an easy way to avoid them. You can also try with another device, if that's an option.

 

As for the emails, you can get in touch with our customer support team here. They'll be happy to take a look at them and determine whether they are from us.

Hope this helps. Keep us posted how you get on.

 

Have a great day.  

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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Re: Unknown people logging in

Visitor
Funny thing I don’t use Spotify anymore and it’s saying it’s being logged in from Russia veitnam I have never been out of the United States
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Re: Unknown people logging in

Casual Listener

If u think it a waste of time and money ...well u are  right coz even with premium u still gonna get hacked.In my opinion  until they don t put a 2nd autentification metod  there is no point in investing money in it.Yeah u have unlimited skips and u can listen in offline mode but that doesn t mean nithing if u get your account hacked.So a piece of advice , do not buy premium if your financial status is low and definetly do not sign in with a email that shows your name also even with facebook.

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