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I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more information other than card number, expiration date and CVC? I had the very same problem with Steam when I tried to add my credit card (same card by the way) and it was because the name tied to my credit card was "Darryl S. Hornan Soto" and I was typing in "Darryl Hornan Soto". Problem is that Spotify doesn't even ask for your name.
Solved! Go to Solution.
I contacted customer support and they solved the issue for me. The root of the problem was that you cannot use the same credit card for more than one account. If you try to do that then any further payment will get temporary blocked. There might be some info about this credit card restriction, but certainly it was not shown on the payment page. I think Spotify need to be more clear about this restriction.
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I am having the exact same issue and have called the credit card company and all is fine and they haven't declined any charges. I've tried several of my cards and nothing works!!!
I'll apologize in front of my response. But this was dumbest response ever. Of course i contacted my credit card company. If a 9.99 charge can't go thru, then that would result in a major problem on my end. But there is no problem at the credit card end, it's spotify's problem. I'm just asking, but if an app like spotify can't get there credit card payment system working and it takes days, i mean dayyyssssss to get no response other than to go and see what i've read a dozen times about contacting my credit card company, then you spotify have a real problem. Seriously, you can't tell that i want to use spotify? I have tried a dozen times to upgrade.....worse yet, i had this service renew every month. I don't have a new credit card, mine did not expire....nothing on my end.
SPOTIFY FIX YOUR CREDIT CARD PROBLEM AND WHILE YOUR AT IT, ALLOW FOR A METHOD TO TELL YOU THAT IT'S NOT OUR CREDIT CARD.....ITS YOUR PROBLEM.
I have the exact same problem. I have been a loyal customer for a long time and have gotten very dependent on Spotify Premium. Now you won't except the credit card you have been accepting. The main problem I have is Spotify Free sucks! Fix this ASAP or I will find another service.
Same exact issue here:
Its been happening since the end of FEB.
I have had a recurring family plan working for close to 6 months.
then one day it declined, called my credit card and same as all of you.
They did not get a charge from Spotify. everything fine on the credit cards end..
Then after writing to Spotify, just like all of you wait days to get a reply with a super friendly
start to their email and get no where even close to getting this super basic problem fixed.
several more email exchanges until finally I get one that vaguely tells me the issue is on their end.
And tehy are aware of it and trying to fix it.
They ask me if I would just sign up via Paypal it would make things easier.
BUT NO, I want it through my bussiness card so I can expense it.
Finally last month they give me a free 30 day trial while they fix the issue
and tell me to wait the 30 days and as soon as its over try
the card again.
same proble remains.
Spotify cant get their systems working.
4 MONTHS IN NOW!!!!!!
I just sent a long email to them will wait like 3 more days to get another friendly useless responce.
I just want my playlists.
I too will go somehere else if you cannot figure this out,
Support usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.
This is the most ubsurd issue I have ever had with any company in the history of my life. Blatant refusal to even look into the problem by support staff.
Sounds like a conspiracy to rid the company of having to pay to process credit cards in order to save money. If everyone just uses paypal it will be cheaper for spotify.
Not to mention that using paypal to get the student discount is all but impossible unless im missing something??
-Spotify's new #1 hater
This same issue happened to my wife, she just created another account and now it is happening to me. I contacted support and they gave me a jolly canned answer almost like they didn't read my issue.
"try another browser" "buy yourself a gift card" "try another payment method" "sign up for premium"
I did try another browser
I am not going to buy myself a gift card so I can use your service
I tried all of my credit cards and I am not going to sign up for paypal
How about you find the problem and fix it instead of you sending me workarounds? Is there a bug for this?
I would be more than willing to have someone call me and we can walk through the steps identifying the issue.
Spotify won't accept my credit card. I've been trying to get spotify premium for a month already but it keeps on saying "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."
Seems to be common problem:
I just got a new chip card from my bank so I had to get new card details, which unfortnatly means having to deal with this issue thats never been bothered to be fixed. Does anyone know of another good music service like spotify?
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