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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4479 Views
  • 0 replies
  • 9 likes
  • Security
  • 4479 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463862 Views
  • 974 replies
  • 110 likes
  • Account
  • 463862 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205232 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205232 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112981 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112981 Views
  • 72 replies
  • 12 likes

Account verify

Hi, I have question. When will be verifyed my account?I'm an artist, but not at Spotify. How can I verify my account???

  • Newbie
  • Hi, I have question.  When will be verifyed my account? I'm an artist, but not at Spotify. How can I verify my account???
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

premium

Hi! I bought the premium for 3 months for 0,99 euros but there had left 9,99euros from my bank account?

  • Newbie
  • Hi! I bought the premium for 3 months for 0,99 euros but there had left 9,99euros from my bank account?
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

gift card problem for other country

hello,i sended a gift card to my friend from other country. and she can't use this card. i didn't read any warning about this. is this normal? and what can i do?

  • Newbie
  • hello, i sended a gift card to my friend from other country. and she can't use this card. i didn't read any warning about this. is this normal? and what can i do?
  • imattolo
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Discount

Hello, Yesterday i have got a notification for the yearly offer of 136 Turkish Liras. Now i cannot find that offer notification to start up because notification segment is missing. Could you please assist on this for me and for my friend?

  • Casual Listener
  • Hello, Yesterday i have got a notification for the yearly offer of 136 Turkish Liras. Now i cannot find that offer notification to start up because notification segment is missing. Could you please a...
  • imattolo
  • Community Legend
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Solved!! Cambio piano

Ciao, io e mio fratello avevamo 2 versioni di spotify premium, adesso ho attivato una premium family, ho aggiunto mio fratello.L'addebito di spotify premium di mio fratello viene annulato in automatico o devo annullarlo io in qualche modo?In che modo...

  • Newbie
  • Ciao, io e mio fratello avevamo 2 versioni di spotify premium, adesso ho attivato una premium family, ho aggiunto mio fratello. L'addebito di spotify premium di mio fratello viene annulato in automa...
  • imattolo
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Family cannot redeem token

Hello,I subscribed to Spotify Family. My family members get the invitation by e-mail, but when they click on it, they reach the login page. At no moment do they have the redeem token option...Please help...Stephanie ACCEPT AN INVITETo accept a Premiu...

  • Newbie
  • Hello, I subscribed to Spotify Family.　 My family members get the invitation by e-mail, but when they click on it, they reach the login page. At no moment do they have the redeem token option... P...
  • Bittencourt
  • Spotify Star
  • 6664 Views
  • 14 replies
  • 0 likes
  • 6664 Views
  • 14 replies
  • 0 likes

Solved!! comment obtenir une facture ?

Bonjour, je souhaite savoir comment obtenir une facture ? Existe-t-il groupe de discussion en francais ? cordialement

  • Casual Listener
  • Bonjour, je souhaite savoir comment obtenir une facture ?   Existe-t-il groupe de discussion en francais ?   cordialement  
  • AlCardo
  • Newbie
  • 23498 Views
  • 13 replies
  • 7 likes
  • 23498 Views
  • 13 replies
  • 7 likes

spotify premium on samsung phone

i cant get premium to work on samsung phone. i have receipt and username is cbostock54. the app on my phone has no sign in,is spotify run through facebook? How do i sign out, does that mean delete app? im very confused.

  • Newbie
  • i cant get premium to work on samsung phone. i have receipt and username is cbostock54. the app on my phone has no sign in,is spotify run through facebook? How do i sign out, does that mean delete ap...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Wrong contact language (thx Belgium)

Hi all,i'm from the french part of the Belgium, my app is in french but Spotify contact me (email, advertising, playlist's name) in dutch.How can i fix that?Thank you for your help.

  • Newbie
  • Hi all, i'm from the french part of the Belgium, my app is in french but Spotify contact me (email, advertising, playlist's name) in dutch. How can i fix that? Thank you for your help.
  • 299 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 299 Views
  • 0 replies
  • 0 likes

I never received my end of the year Spotify email?

Everyone has gotten their end of 2017 email from Spotify, including top songs, and other factual information. I got mine last year but not this year and it was supposively sent out on the 4th. The playlists of my top # songs is already made (I saw it...

  • Newbie
  • Everyone has gotten their end of 2017 email from Spotify, including top songs, and other factual information. I got mine last year but not this year and it was supposively sent out on the 4th. The pl...
  • Luke
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family Upgrade and Playlists

Hi, I want to upgrade to Spotify Family. My daughter and wife use Spotify Free and have a number of playlists. When I invite them to start using Spotify Premium on Spotify Family will they be able to keep their exiting playlists they have on Spotify ...

  • Casual Listener
  • Hi,   I want to upgrade to Spotify Family. My daughter and wife use Spotify Free and have a number of playlists.   When I invite them to start using Spotify Premium on Spotify ...
  • smash117
  • Newbie
  • 9439 Views
  • 5 replies
  • 0 likes
  • Other
  • 9439 Views
  • 5 replies
  • 0 likes

Solved!! Add NUS Extra card to existing Premium account - how?!

Hi, I am an existing Premium account customer and would like to add my NUS Extra card to my account in order to recieve the 50% discount offer. I cannot work out how to do this. On the ' Subscrpition' page there is no indication of how to do this as ...

  • Casual Listener
  • Hi,    I am an existing Premium account customer and would like  to add my NUS Extra card to my account in order to recieve the 50% discount offer. I cannot work out how to do this. ...
  • lau04258
  • Newbie
  • 73948 Views
  • 38 replies
  • 2 likes
  • 73948 Views
  • 38 replies
  • 2 likes

Change from login in via facebook to email but keep playlists

I currently login to Spotify (Premium) using Login via Facebook but since others in my family want to to also my login on their devices, I want to change my account to Login using my email address.Can I do this AND keep my current playlists? I don't ...

  • Visitor
  • I currently login to Spotify (Premium) using Login via Facebook but since others in my family want to to also my login on their devices, I want to change my account to Login using my email address. ...
  • 310 Views
  • 0 replies
  • 0 likes
  • Account
  • 310 Views
  • 0 replies
  • 0 likes

Country not changed after updating payment details

Hello,I used to pay for my Spotify subscription using a Spanish card. I have moved to the UK and I have just updated my payment details to my British card. During the process, the website asked me to change my country to UK and I accepted. However, m...

  • Newbie
  • Hello, I used to pay for my Spotify subscription using a Spanish card. I have moved to the UK and I have just updated my payment details to my British card. During the process, the website asked me ...
  • 350 Views
  • 0 replies
  • 0 likes
  • Premium
  • 350 Views
  • 0 replies
  • 0 likes

HELP

I need someone' help. I don' know my username or email thst I used to get spotify. I just got a new phone and I wanna cancel my account so I'm not being charged for a music service I can' use.. please someone help me

  • Newbie
  • I need someone' help. I don' know my username or email thst I used to get spotify. I just got a new phone and I wanna cancel my account so I'm not being charged for a music service I can' use.. pleas...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Is it possible to remove hackers plays

A while ago my spotify account was hacked and used in a different area, though it took me a while to figure out I did get rid of them quiet easy. But with the new Spotify 2017 thing I noticed a bunch of songs that I barely listened to and some that I...

  • Newbie
  • A while ago my spotify account was hacked and used in a different area, though it took me a while to figure out I did get rid of them quiet easy. But with the new Spotify 2017 thing I noticed a bunch...
  • ashenphoenix
  • Newbie
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Monthly Stats...

I have been using Spotify for years now & I remember when we used to get the end of the year breakdowns and I brought this up to a friend and he mentioned that he gets monthly breakdowns similar to that. I recieve no emails from Spotify like this eve...

  • Newbie
  • I have been using Spotify for years now & I remember when we used to get the end of the year breakdowns and I brought this up to a friend and he mentioned that he gets monthly breakdowns similar ...
  • Classic_muzak
  • Regular
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Account

I received and email saying my account has been suspended this is my brothers, but how can I pay for my account again to gain it back that was all my playlist I think there was a charge back or something with the bank please help I miss my account it...

  • Newbie
  • I received and email saying my account has been suspended this is my brothers, but how can I pay for my account again to gain it back that was all my playlist I think there was a charge back or somet...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Student discount charged wrongly

I was just looking into getting Spotify for students (whilst I was only using free Spotify) and the online website for 'verification' sent me back to the page and automatically charged me as a full paying premium user. I want to know how to get a ref...

  • Casual Listener
  • I was just looking into getting Spotify for students (whilst I was only using free Spotify) and the online website for 'verification' sent me back to the page and automatically charged me as a full p...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes