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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14839 Views

7 replies

11 likes

Security
  • 14839 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554146 Views

991 replies

116 likes

Account
  • 554146 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131216 Views

74 replies

12 likes

Account
Login
Premium
  • 131216 Views
  • 74 replies
  • 12 likes

My account was opened accidentally in Germany not Canada. I made the change but cannot log in as it

My account was opened in error, it was selected as Germany and not Canada. I made the change but cannot login as it says I've been abroad more than 14 days. I cannot open my account

Newbie

My account was opened in error, it was selected as Germany and not Canada. I made the change but cannot login as it says I've been abroad more than 14 days. I cannot open my account 

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

premium payment problem

hey guys i have a problem as others, a couple of weeks ago i have bought the premium and paid the price, but i still dont have my premium account it still asks me "have you tried premium" like things, i asked my bank and they said " yes sir your paym...

Casual Listener

hey guys i have a problem as others, a couple of weeks ago i have bought the premium and paid the price, but i still dont have my premium account it still asks me "have you tried premium" like things...

Luke

Spotify Star

539 Views

4 replies

0 likes

Account
Premium
Unlimited
  • 539 Views
  • 4 replies
  • 0 likes

Superuser Contribution Probably my account is hacked and i cant take help from spotify.

Hi. I have a problem about access to my spotify account. Probably my account has been hacked. Problem is i can not log in to my account.I definetely remember properly my password but that does not being accepted. I have tried reset my password with m...

Newbie

Hi. I have a problem about access to my spotify account. Probably my account has been hacked. Problem is i can not log in to my account.I definetely remember properly my password but that does not be...

Leo

Spotify

283 Views

1 replies

0 likes

Account
Login
Security
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Gift Spotify Premium

https://www.spotify.com/us/yearly/ says the Premium yearly subscription is available at 99$. I am trying to gift Premium to somebody and I only see the subscription price listed at 120$ on the Gift link - https://www.spotify.com/us/purchase/ecards/ W...

Casual Listener

https://www.spotify.com/us/yearly/ says the Premium yearly subscription is available at 99$.  I am trying to gift Premium to somebody and I only see the subscription price listed at 120$ on the...

NameIsBob

Casual Listener

759 Views

6 replies

0 likes

  • 759 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't connect on spotify

Hello, I can't connect on spotify with my facebook account. It says I don't have a spotify account related to the Facebook account, but I can't sign up with this facebook account. I recieved an e-mail saying that I unsubscribed from spotify but I did...

Newbie

Hello,  I can't connect on spotify with my facebook account. It says I don't have a spotify account related to the Facebook account, but I can't sign up with this facebook account. I recieved a...

Leo

Spotify

261 Views

1 replies

0 likes

Login
Security
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly cost

How much is it to get Spotify for a month?

Newbie

How much is it to get Spotify for a month?

Leo

Spotify

230 Views

1 replies

0 likes

Account
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account issues

How do I get this taken off of my auto draft? I have not used Spotify in months bc it quit working but it’s still charging me $10

Newbie

How do I get this taken off of my auto draft? I have not used Spotify in months bc it quit working but it’s still charging me $10  

Leo

Spotify

240 Views

1 replies

0 likes

Account
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost premium account info

I had to uninstall Spotify as it was being weird on my mobile. I've reinstalled but can't remember my username to log back in to my premium account. I have my payment info from my bank account but that's all. No email, no username. Can anyone help?

Newbie

I had to uninstall Spotify as it was being weird on my mobile. I've reinstalled but can't remember my username to log back in to my premium account. I have my payment info from my bank account but th...

Leo

Spotify

241 Views

1 replies

0 likes

Account
Login
Premium
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution reactivate account

My account has been deleted due to a bounced paymemt. I want to pubit and activate my account how do i do that? I cant log in anymore

Newbie

My account has been deleted due to a bounced paymemt. I want to pubit and activate my account how do i do that? I cant log in anymore

Leo

Spotify

983 Views

1 replies

0 likes

  • 983 Views
  • 1 replies
  • 0 likes

Thx guys. You’re charging me twice every month and now you’ve downgraded me! Not happy.

Thx guys. You’re charging me twice every month and now you’ve downgraded me... I paid initially online and then for the last 4 months through my mobile phone service provider. My bill is up to date. Please can you sort this out and reinstate my accou...

Newbie

Thx guys. You’re charging me twice every month and now you’ve downgraded me... I paid initially online and then for the last 4 months through my mobile phone service provider. My bill is up to date. ...

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

I think my account has been deleted

When I opened Spotify today, I had to log in again. My Spotify is connected to my Facebook, but it said that the account wasn’t valid or something like that. I’ve tried everything now, and I don’t know what to do anymore. But a few days ago I returne...

Casual Listener

When I opened Spotify today, I had to log in again. My Spotify is connected to my Facebook, but it said that the account wasn’t valid or something like that. I’ve tried everything now, and I don’t kn...

247 Views

0 replies

0 likes

Account
Login
  • 247 Views
  • 0 replies
  • 0 likes

Account problem

Hi, if just bought spotify premium on my account, and i was looking in my account details.When i saw that there was an old email adress from my old store. (don't now the password anymore) So when i try to change it, to my normal email adress, they sa...

Newbie

Hi,  if just bought spotify premium on my account, and i was looking in my account details. When i saw that there was an old email adress from my old store. (don't now the password anymore)&nb...

229 Views

0 replies

0 likes

Account
  • 229 Views
  • 0 replies
  • 0 likes

Delete old account

Hello I had an account associated to my old Facebook account. I've deleted my Facebook account and I would remove my old premium spotify account too, but I can't login in, in any way. How can I do?

Newbie

Hello I had an account associated to my old Facebook account. I've deleted my Facebook account and I would remove my old premium spotify account too, but I can't login in, in any way. How can I do?&n...

281 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 281 Views
  • 0 replies
  • 0 likes

Using Premium in Cambodia

Hi-I'm wondering if I understand this correctly! Spotify doesn't work in Cambodia but if I have a premium account then does that mean I can still access all of the music I've downloaded while I'm there? Also-will this only work for up to 30 days-Spot...

Casual Listener

Hi-I'm wondering if I understand this correctly!   Spotify doesn't work in Cambodia but if I have a premium account then does that mean I can still access all of the music I've downloaded while ...

gingersrey

Newbie

5437 Views

6 replies

0 likes

  • 5437 Views
  • 6 replies
  • 0 likes

Why Spotify blocked Premium users in Iran?!!

I'm a premium user and I had subscribed in Australia and now I had to travel and stay in Iran for a few monthes.Isn't it against the user agreement that you have blocked accessing Spotify servers with Iran IPs?! I thought as a premium user, I should ...

Newbie

I'm a premium user and I had subscribed in Australia and now I had to travel and stay in Iran for a few monthes. Isn't it against the user agreement that you have blocked accessing Spotify servers w...

parsis_fj

Newbie

4844 Views

4 replies

1 likes

  • 4844 Views
  • 4 replies
  • 1 likes

I Subscribed for my premium account on the 27th of November But my Account has been suspened

I Subscribed for my premium account on the 27th of November But my premuim Account has been suspened WHY????, i have attached a copy of my reciept

Newbie

I Subscribed for my premium account on the 27th of November But my premuim  Account has been suspened WHY????, i have attached a copy of my reciept 

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

Cancelling Subcription

this is regarding an account that i cannot seem to log into.I would like to cancel my subscription on said account.I have tried logging into spotify to cancel my subscription but all my usernames and emails do not work.I attempted to reset the passwo...

Newbie

this is regarding an account that i cannot seem to log into. I would like to cancel my subscription on said account. I have tried logging into spotify to cancel my subscription but all my usernames...

LeoRager

Community Legend

384 Views

1 replies

0 likes

Subscription
  • 384 Views
  • 1 replies
  • 0 likes

cant log in spotify with facebook

hi, After I done the rating in the box that they pop out, my spotify app will keep showing that it's offline even my laptop have already connected to internet. I tried to uninstall and download again but when i press "log in with facebook" the app go...

Newbie

hi,          After I done the rating in the box that they pop out, my spotify app will keep showing that it's offline even my laptop have already connected to internet. I tr...

LeoRager

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Can not activate 1year subscription

I have made the payment but still see on my account details that i am on the monthly roll, whar should i do

Newbie

I have made the payment but still see on my account details that i am on the monthly roll, whar should i do  

LeoRager

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Changing account location.

Just new to Spotify and struggling to change location in my account. Currently I'm in USA with UK mobile phone but want to use Spotify in Poland. I've singed up but account settings only allows me to have Great Britain. Any way to get it changed? I'v...

Newbie

Just new to Spotify and struggling to change location in my account.    Currently I'm in USA with UK mobile phone but want to use Spotify in Poland. I've singed up but account settings on...

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes