Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553719 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131174 Views
74 replies
12 likes
I have someone who found out my password somehow and has been using my account to listen on an echo dot, but I changed my password and it is still linked and I don't know how to stop them from using my account on it but I don't have physical access t...
I have someone who found out my password somehow and has been using my account to listen on an echo dot, but I changed my password and it is still linked and I don't know how to stop them from using ...
3563 Views
0 replies
0 likes
Hi, thanks to facebook my premium account has been payed for my wife's account instead of mine. How can I correct the payment to the correct user? Greetings, Paul
Hi, thanks to facebook my premium account has been payed for my wife's account instead of mine. How can I correct the payment to the correct user? Greetings, Paul
213 Views
0 replies
0 likes
Can I use my credit card issued in another country - e.g. Egypt, (where Spotify is not yet available?) to upgrade to Premium?
Can I use my credit card issued in another country - e.g. Egypt, (where Spotify is not yet available?) to upgrade to Premium?
Spotify Star
528 Views
3 replies
0 likes
Bonjour, je m'adresse a vous car j'ai un souci, un prelevement de 9,99 euros pour un abonnement Premium est apparu sur mon compte bancaire en date du 14 dec, qui n'a jamais ete demande. J'ai verifie sur le profil via l'application Android de mon tele...
Bonjour, je m'adresse a vous car j'ai un souci, un prelevement de 9,99 euros pour un abonnement Premium est apparu sur mon compte bancaire en date du 14 dec, qui n'a jamais ete demande. J'ai verifie ...
1067 Views
0 replies
0 likes
He intentado por las ultimas 3 semanas pagar el servicio premium de spotify y no puedo, cuando le pongo todos los datos de mi tarjeta me dice "Ups, parece que tu tarjeta o proveedor de pago estan teniendo un mal dia, intentalo de nuevo" sin embargo y...
He intentado por las ultimas 3 semanas pagar el servicio premium de spotify y no puedo, cuando le pongo todos los datos de mi tarjeta me dice "Ups, parece que tu tarjeta o proveedor de pago esta...
Casual Listener
4926 Views
24 replies
4 likes
HelloI've just subscribed a Premium account using my Facebook infos.Everything seemed gone right but, when I went to my account overview page, I can see an old e-mail address of mine I had years ago and closed by now, instead of the right e-mail addr...
Hello I've just subscribed a Premium account using my Facebook infos. Everything seemed gone right but, when I went to my account overview page, I can see an old e-mail address of mine I had y...
341 Views
0 replies
0 likes
if im travelling abroad,for example my account is philippine,but i want to subscribe to premium when i reach indonesia,does it mean my premium will go back to free again when i go back to the philippine?or it will still be premium even though im payi...
if im travelling abroad,for example my account is philippine,but i want to subscribe to premium when i reach indonesia,does it mean my premium will go back to free again when i go back to the philipp...
Spotify Star
24304 Views
5 replies
0 likes
Jag har fått ett presentkort men när jag slår in koden får jag svaret "Premium-koden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig Premium-prenumeration som inte kan kombineras med en Premium-kod." Måste jag avslut...
Jag har fått ett presentkort men när jag slår in koden får jag svaret "Premium-koden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig Premium-prenumeration som inte k...
Newbie
875 Views
2 replies
1 likes
Hi! I just noticed that my account is linked to a "PS4-565" that is not mine and can't unlink it. I have tried logging out of all devices and then changing the password but it still appears on the devices list. I have never had a PS4 or logged into o...
Hi! I just noticed that my account is linked to a "PS4-565" that is not mine and can't unlink it. I have tried logging out of all devices and then changing the password but it still appears on the de...
346 Views
0 replies
0 likes
Hello Spotify I'm a spotify premium and spotify family member. For some reason I can't login anymore in to my main admin account and I don't get an email to reset the passwort. My account name is vinceleber. I have the users and passwords of all fami...
Hello Spotify I'm a spotify premium and spotify family member. For some reason I can't login anymore in to my main admin account and I don't get an email to reset the passwort. My account na...
292 Views
0 replies
0 likes
I'm mildly frustrated. Actually pissed off is a better word. I have tried and tried and tried to reactivate premium not once, but twice after paying for it and not receiving Premium status the first time, I went on to pay for it TWICE and it still ha...
I'm mildly frustrated. Actually pissed off is a better word. I have tried and tried and tried to reactivate premium not once, but twice after paying for it and not receiving Premium status the first ...
Not applicable
417 Views
3 replies
0 likes
My daughter upgraded her account to family premium. But each time I attempt to start my account, this site is asking me to input my payment information. How do you start an account under someone else's billing?
My daughter upgraded her account to family premium. But each time I attempt to start my account, this site is asking me to input my payment information. How do you start an account under ...
Community Legend
237 Views
1 replies
0 likes
How I can delete my spotify aacount when I have logged in with facebook but I have deleted facebook now so it doesn't let me log in anymore??
How I can delete my spotify aacount when I have logged in with facebook but I have deleted facebook now so it doesn't let me log in anymore??
251 Views
0 replies
0 likes
It seems that a week ago all my playlists were deleted and replaced by someone else's. I also see that someone else's picture appears on my account. The users I follow and my daily mixes have not changed. I never linked my account to Facebook and it ...
It seems that a week ago all my playlists were deleted and replaced by someone else's. I also see that someone else's picture appears on my account. The users I follow and my daily m...
Community Legend
544 Views
1 replies
0 likes
Bonjour,Je possede un compte premium famille.Je viens de lancer une invitation pour que mon fils cree son compte sur notre ipad.L'invitation se creeIl la recoitMais lorsqu'il clique sur "accepter l'invitaiton" depuis le mail genere, c'est un page de ...
Bonjour, Je possede un compte premium famille. Je viens de lancer une invitation pour que mon fils cree son compte sur notre ipad. L'invitation se cree Il la recoit Mais lorsqu'il clique sur "ac...
698 Views
0 replies
0 likes
I signed up another family member under my Spotify Premium account and used the same email address as my own as my daughter does not have her own email account. I received the link to activate the account but when I use my email as the user name (als...
I signed up another family member under my Spotify Premium account and used the same email address as my own as my daughter does not have her own email account. I received the link to activate the ac...
Spotify Star
260 Views
1 replies
0 likes
Ok my premium account has been paused, tried asking for help here + contacted support who just redirected me here + send me an email to upgrade to premium! I have receipts from iTunes to confirm I've paid.Really annoyed I've wasted half my day trying...
Ok my premium account has been paused, tried asking for help here + contacted support who just redirected me here + send me an email to upgrade to premium! I have receipts from iTunes to confirm I've...
Newbie
1427 Views
7 replies
5 likes
I am a Premium user and since some weeks ago when I try to log in got a message regarding my location. Well the location is the same as ever. How can I solve this, as they keep me charging as Premium and I cannot use it!
I am a Premium user and since some weeks ago when I try to log in got a message regarding my location. Well the location is the same as ever. How can I solve this, as they keep me charging as Premium...
135 Views
0 replies
0 likes
Hi, I would like to manage the family account but everytime I click on "Premium for Family" tab, I end up with a page half white ( seen screenshot). Any idea why and how I can provide access to other members of my family? It is already 2 weeks that i...
Hi, I would like to manage the family account but everytime I click on "Premium for Family" tab, I end up with a page half white ( seen screenshot). Any idea why and how I can provi...
Newbie
311 Views
1 replies
0 likes
Hi! I tried to help my dad make his own spotify account, and I tried several times— I couldn’t log in through facebook or through email. And everytime I tried to sign up it said that the email had been taken. So I tried using the ‘forgot password’ fe...
Hi! I tried to help my dad make his own spotify account, and I tried several times— I couldn’t log in through facebook or through email. And everytime I tried to sign up it said that t...
173 Views
0 replies
0 likes
