Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14678 Views

7 replies

11 likes

Security
  • 14678 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552216 Views

991 replies

115 likes

Account
  • 552216 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130985 Views

74 replies

12 likes

Account
Login
Premium
  • 130985 Views
  • 74 replies
  • 12 likes

Logging in to Roku using a Facebook login is impossible?

Just want to play Spotify on my Roku, but can't log in because I set it up with a Facebook login. 1. Went through the complicated procedure to retrieve my million-character username. 2. Went back online and found the Spotify link to generate a device...

Visitor

Just want to play Spotify on my Roku, but can't log in because I set it up with a Facebook login.   1. Went through the complicated procedure to retrieve my million-character username.  ...

goosh69

Casual Listener

3930 Views

6 replies

2 likes

  • 3930 Views
  • 6 replies
  • 2 likes

Superuser Contribution premium not working....

hello, I just payed my fee for a 3 month suscrption, got charged by my bank and the account is not working, still appears as free. what should I do? tx much

Newbie

hello, I just payed my fee for a 3 month suscrption, got charged by my bank and the account is not working, still appears as free. what should I do?   tx much

TheRiz311

Casual Listener

548 Views

3 replies

0 likes

  • 548 Views
  • 3 replies
  • 0 likes

Linked account issue

So I have Spotify linked to my psn account on my PlayStation 4 but I cannot login to it with my Playstation 3. I am using the same psn account through both consoles. The playStation 3 is saying that I need to link the account and when pressing the Li...

Newbie

So I have Spotify linked to my psn account on my PlayStation 4 but I cannot login to it with my Playstation 3. I am using the same psn account through both consoles. The playStation 3 is saying that ...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Charged me THRICE and didn' t give me premium subscription

I signed up for premium with the student discount, the verification went through (received an email), but I STILL DID NOT GET the subscription after uninstalling/installing the app. Three charges showed up on my credit card. I tried to message Spotif...

Newbie

I signed up for premium with the student discount, the verification went through (received an email), but I STILL DID NOT GET the subscription after uninstalling/installing the app. Three charges sho...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

Why can I still see my old account after I had to get a new one?

So what happened is that I had to get a new spotify account as it stuffed up. Anyway, after I got my new account, I started to follow some of my friends but as I was, I saw my old account. I was wondering why I could see. Can anyone possibly help me ...

Newbie

So what happened is that I had to get a new spotify account as it stuffed up. Anyway, after I got my new account, I started to follow some of my friends but as I was, I saw my old account. I was wond...

maiajean

Newbie

802 Views

1 replies

0 likes

  • 802 Views
  • 1 replies
  • 0 likes

System rejects family invitation

Spotify system rejects the updated user details form when being invited to join a family abo..Cheers mb

Newbie

Spotify system rejects the updated user details form when being invited to join a family abo. . Cheers  mb

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

All songs in playlist gone?!?!?!

I made myself a playlist with a couple hundred songs of my favourites, took quite a while. I logged in the other day and it's just empty... Not deleted, so I can't recover it, just empty... I even had all the songs downloaded on my phone and I just c...

Newbie

I made myself a playlist with a couple hundred songs of my favourites, took quite a while. I logged in the other day and it's just empty...   Not deleted, so I can't recover it, just empty... ...

282 Views

0 replies

0 likes

  • 282 Views
  • 0 replies
  • 0 likes

Spotify premium activation from globe postpaid

Hi, i am having a hard time activating my spotify premium as part of my plan packs. Please help. As i enter my 11 digit number this is what ivegot. Always like this.

Casual Listener

Hi, i am having a hard time activating my spotify premium as part of my plan packs. Please help. As i enter my 11 digit number this is what ivegot. Always like this.

osornios

Spotify Star

18765 Views

9 replies

0 likes

Account
Premium
Subscription
  • 18765 Views
  • 9 replies
  • 0 likes

Issue to loggin

Im trying to loggin thru fb and im having issue,says unable to login either username or password is incorrect,,,I have more than 5 years using this app and this is the first time that im having problem,,,Please fix the issue or i want my money back

Newbie

Im trying to loggin thru fb and im having issue,says unable to login either username or password is incorrect,,,I have more than 5 years using this app and this is the first time that im having probl...

447 Views

0 replies

0 likes

  • 447 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student payment error

I chose the student discount, I entered my card number, I seem to pay. I checked the payment history, it seems I paid but I am still not premium??

Casual Listener

I chose the student discount, I entered my card number, I seem to pay. I checked the payment history, it seems I paid but I am still not premium??

Ugurc

Casual Listener

542 Views

3 replies

0 likes

Other
  • 542 Views
  • 3 replies
  • 0 likes

My email has been used for someone elses account.

I went to sign up for the premium service today with the black Friday promotion of $.99 just to find someone else has used my email addess to set up their account. I changed the password to the account as it is MY email address, but now Spotify will ...

Newbie

I went to sign up for the premium service today with the black Friday promotion of $.99 just to find someone else has used my email addess to set up their account.  I changed the password to the...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

can't login, error 4 (no internet connection)

After an update I start to face this trouble. It says I'm offline when I'm not. I don't know what to do. I reinstall the spotify, set it ok on firewall and antivirus, and now I can't even log in Using windows, some help?

Newbie

After an update I start to face this trouble. It says I'm offline when I'm not. I don't know what to do. I reinstall the spotify, set it ok on firewall and antivirus, and now I can't even log in 😞 ...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

User Name is Random String

I created a new Spotify account for my wife and specified a Username along with her email ID. I can't sign in with her specified Username but can with her email ID. When I sign in with email ID the user name I specified is shown next to the user icon...

Regular

I created a new Spotify account for my wife and specified a Username along with her email ID.  I can't sign in with her specified Username but can with her email ID.  When I sign in wi...

Maxim

Spotify Star

506 Views

3 replies

0 likes

Account
  • 506 Views
  • 3 replies
  • 0 likes

Solved!! Free Premium

I became now one week free Premium.. so my question is, do i have to cancel this at the end of the week or happen this automaticlly?

Casual Listener

I became now one week free Premium.. so my question is, do i have to cancel this at the end of the week or happen this automaticlly?

Sascha_21

Casual Listener

545 Views

2 replies

0 likes

  • 545 Views
  • 2 replies
  • 0 likes

Error en Invitacion a Plan Familiar

Hola acabo de suscribirme en el Plan Familiar, le envio la invitacion al email de mi esposa y cuando ella llena todas las casillas le sale el siguiente mensaje (esta adjunto en.una foto): 4. Vaya, algo ha salido mal. Intentalo de nuevo.Ya hemos inten...

Newbie

Hola acabo de suscribirme en el Plan Familiar, le envio la invitacion al email de mi esposa y cuando ella llena todas las casillas le sale el siguiente mensaje (esta adjunto en.una foto): 4. Vaya, al...

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
  • 0 likes

Why is my User Name my Password?

Not sure why my password shows up as my username and is available for people to see. This seems to be a security issue. I use this password for important accounts and would like to change this? Is there a way to fix this? Thanks

Newbie

Not sure why my password shows up as my username and is available for people to see. This seems to be a security issue. I use this password for important accounts and would like to change this? Is th...

LeoRager

Community Legend

4148 Views

2 replies

10 likes

Account
  • 4148 Views
  • 2 replies
  • 10 likes

Spotify says im offline

So my girlfriend changed her facebook and spotify passwords, and now when she tries to log in with her phone, it just says that she is in offline mode. Cant get any further from that and thats it. With laptop she can log in and it showS that spotify ...

Newbie

So my girlfriend changed her facebook and spotify passwords, and now when she tries to log in with her phone, it just says that she is in offline mode. Cant get any further from that and thats it. Wi...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

I cant get invited to my family plan

So 2 weeks ago my mother send me an invitation to be on her spotify family plan. The next week spotify send me s message telling me that i have to confirm the direction of my house or they will take the premium of my account. I forgot to answer the m...

Newbie

So 2 weeks ago my mother send me an invitation to be on her spotify family plan. The next week spotify send me s message telling me that i have to confirm the direction of my house or they will take ...

184 Views

0 replies

0 likes

  • 184 Views
  • 0 replies
  • 0 likes

Deactivating facebook account which is linked with spotify

Hi, I am going to deactivate a facebook account. However, our spotify account is linked with this facebook account. If I close up the facebook, will then all my spotify playlist still be accessable? Or will they also be deleted? Thank you in advance!

Newbie

Hi,    I am going to deactivate a facebook account. However, our spotify account is linked with this facebook account. If I close up the facebook, will then all my spotify playlist still ...

189 Views

0 replies

0 likes

Account
  • 189 Views
  • 0 replies
  • 0 likes

problems connecting son to faimly account

Can any one help me.I have sent my son an invite to join my faimily account. he opens the email goes through the questions (name address zip code)then confirms and he always gets 3.opps something went wtrong please try again. any ideas how to resovle...

Newbie

Can any one help me.I have sent my son an invite to join my faimily account. he opens the email goes through the questions (name address zip code)then confirms and he always gets  3.opps somethi...

177 Views

0 replies

0 likes

Account
  • 177 Views
  • 0 replies
  • 0 likes