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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5080 Views
  • 1 replies
  • 9 likes
  • Security
  • 5080 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468991 Views
  • 977 replies
  • 111 likes
  • Account
  • 468991 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206784 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206784 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118089 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118089 Views
  • 72 replies
  • 12 likes

Changing country, package automatically downgraded from Duo to Individual?

I moved back from Thailand to France. As I cancelled my credit card, payment got rejected. Therefore as I want to change my credit card, I tried to change country to France. When I do that, the package gets downgraded from Duo to Individual. How can ...

  • Casual Listener
  • I moved back from Thailand to France. As I cancelled my credit card, payment got rejected. Therefore as I want to change my credit card, I tried to change country to France. When I do that, the packa...
  • Maxim
  • Spotify Star
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm trying to login into my account but it says that something went wrong

I updated the app, reinstalled it and I know that my password is correct too because I logged in here and it worked - It's annoying because I had 3 days left of Premium and now I can't even use it

  • Visitor
  • I updated the app, reinstalled it and I know that my password is correct too because I logged in here and it worked - It's annoying because I had 3 days left of Premium and now I can't even use it
  • Lyubka
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Remove family member from closed account

PlanPremium FamilyCountryAustralia My Question or IssueI recently shut down family account as the manager and join Duo account my wife setup. My brother who was on the family account can't seem to setup his own subscription as he is still connected t...

  • Visitor
  •     Plan Premium Family Country Australia     My Question or Issue I recently shut down family account as the manager and join Duo account my wife setup. My brother who w...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Songs I had in my playlists are now grey out and say "No longer available"!

PlanPremiumCountry Device(iPhone 8 plus and PC)Operating System(iOS 16.6 and Windows 10) My Question or IssueThe last 20 days songs have started being unavailable in my playlists. Initially was one song only and now they increase.They appear as grey ...

screenshot.1239261150.jpeg screenshot.1239261151.jpeg screenshot.1239261152.jpeg
  • Casual Listener
  • Plan Premium Country   Device (iPhone 8 plus and PC) Operating System (iOS 16.6 and Windows 10)   My Question or Issue The last 20 days songs have started being unavailable in my ...
  • Maxim
  • Spotify Star
  • 683 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 683 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Login or Reset Password or Register With my Email Address

I got a new computer and installed Spotify after a long time of not using it on my previous computer... but there's a problem now. I can't log in with any known information... every password I could possibly use is invalid. "The Username or Password ...

  • Casual Listener
  • I got a new computer and installed Spotify after a long time of not using it on my previous computer... but there's a problem now.   I can't log in with any known information... every password...
  • Alex
  • Spotify Legend
  • 4032 Views
  • 8 replies
  • 1 likes
  • Account
    Login
  • 4032 Views
  • 8 replies
  • 1 likes

closing an account, the page has been stuck for a while.

I want to close my account. I had cancelled the premium plan a while ago, but it's prepaid for less than a moth forward. The page is stuck and there are some boxes at the top still loading. How do I delete my account?

  • Visitor
  • I want to close my account. I had cancelled the premium plan a while ago, but it's prepaid for less than a moth forward. The page is stuck and there are some boxes at the top still loading. How do I ...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Changed to Duo Plan due to break-up, Daughter can't log in anymore.

I recently separated from my ex-girlfriend, so I got the duo plan for me and my daughter. My daughter cannot log in now, because it says she can only join a plan every 12 months. Obviously I'm not going to let her stay on the ex's plan, nor is the ex...

  • Casual Listener
  • I recently separated from my ex-girlfriend, so I got the duo plan for me and my daughter. My daughter cannot log in now, because it says she can only join a plan every 12 months. Obviously I'm not go...
  • 8c-s59i86_xoe
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • Account
  • 193 Views
  • 2 replies
  • 0 likes

I've moved to a different country. How do I update my country?

After moving to a new country, I got a git card for Premium bought in my new country. I cannot redeem the gift card now, and I think it has to do with my account being originally registered in another country. So how can I update my country so that I...

  • Visitor
  • After moving to a new country, I got a git card for Premium bought in my new country. I cannot redeem the gift card now, and I think it has to do with my account being originally registered in anothe...
  • Maxim
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant share my profile

when i click share profile, it says spotify:user and that’s literally it. like just the text spotify:user

  • Newbie
  • when i click share profile, it says spotify:user and that’s literally it. like just the text spotify:user
  • Dian
  • Spotify Legend
  • 428 Views
  • 3 replies
  • 1 likes
  • 428 Views
  • 3 replies
  • 1 likes

Can't find my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
  • 147 Views
  • 1 replies
  • 0 likes

Account not found

PlanDuoCountryUSDevice(iPhone 12pro) My Question or Issue:When I go to sign into my account on my phone it says user not found. Online I am able to see both my accounts under duo. One account will not let me sign in, when I search the username to res...

  • Casual Listener
  •   Plan Duo Country US Device (iPhone 12pro)   My Question or Issue: When I go to sign into my account on my phone it says user not found. Online I am able to see both my accounts u...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi Im trying to get DUO and having trouble

my son orginally had student #794740649507077 no longer a student... we want to get DUO spotify... can I be added to his so he wont loose playlists? also how do we do this? and I want to put in my payment to get this please adviseThank you**bleep** C...

  • Visitor
  •   my son  orginally had student #794740649507077 no longer a student... we want to get DUO spotify... can I be added to his so he wont loose playlists? also how do we do this? and I w...
  • Eni
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 168 Views
  • 1 replies
  • 0 likes

How to?

PlanFree/PremiumCountry U S A Device(iPhone 8, 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, How about an instruction manual for us newbies. I joined but have no idea how to do anything except start music playing. Please give us "ho...

  • Newbie
  • Plan Free/Premium Country U S A   Device (iPhone 8,  9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo,  How about an instruction manual for us newbies. I ...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
  • 196 Views
  • 1 replies
  • 0 likes

Duo Account Won't let us listen on separate devices

So i signed up for a duo acct. My partner logged in under a new account. It will not let us use Spotify on 2 separate devices! Please help!!

  • Visitor
  • So i signed up for a duo acct. My partner logged in under a new account. It will not let us use Spotify on 2 separate devices! Please help!!  
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 293 Views
  • 1 replies
  • 0 likes

AI DJ doesn't show up

PlanPremiumCountryAustraliaDeviceoppo reno 10 5g, dell laptopOperating Systemwindows 11, android My Question or IssueSpotify AI DJ doesn't show up anywhere even though I have the latest version of spotify, its available in my region and I've got prem...

  • Casual Listener
  •   Plan Premium Country Australia Device oppo reno 10 5g, dell laptop Operating System windows 11, android   My Question or Issue Spotify AI DJ doesn't show up anywhere even thoug...
  • Maxim
  • Spotify Star
  • 958 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 958 Views
  • 5 replies
  • 0 likes

I cant access Spotify Web or App

PlanPremiumCountryArgentinaDevicePC, Xiaomi Redmi Note 07Operating SystemWindows 10, Android My Question or IssueI tried to use Spotify app on my PC today (yesterday was fine), but when the app opens, nothings loads and there is only the gray backgro...

  • Casual Listener
  • Plan Premium Country Argentina Device PC, Xiaomi Redmi Note 07 Operating System Windows 10, Android   My Question or Issue I tried to use Spotify app on my PC today (yesterday was fine...
  • Max0992
  • Casual Listener
  • 409 Views
  • 4 replies
  • 0 likes
  • Account
  • 409 Views
  • 4 replies
  • 0 likes

Solved!! User Experience form should not be subject to community account auth session invalidation.

PlanPremiumCountryENG, GBRDeviceCustomOperating Systemcpe:/o:opensuse:tumbleweed:20230813 My Question or Issue At https://community.spotify.com/t5/valuesurveys/surveyspage.surveyform.form.form.form, "Authentication Ticket Mismatched, failed authentic...

rokejulianlockhart_0-1692305075517.png
  • Music Fan
  • Plan Premium Country ENG, GBR Device Custom Operating System cpe:/o:opensuse:tumbleweed:20230813   My Question or Issue   At https://community.spotify.com/t5/valuesurveys/s...
  • rokejulianlockhart
  • Music Fan
  • 380 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
  • 380 Views
  • 4 replies
  • 0 likes

I can't able to log with my credentials

I can't able to login to my account with my numbered usernamei forgot my credentials

  • Visitor
  • I can't able to login to my account with my numbered username i forgot my credentials
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I lost the details of another account where I just had its id.

I lost the details of another account where I just had its id. Where the numbered username/id can't able to locate my account while trying to account recovery. My ID is *********************. Please help me to get back my account, where i had all my ...

  • Visitor
  • I lost the details of another account where I just had its id. Where the numbered username/id can't able to locate my account while trying to account recovery. My ID is *********************. Please ...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not able to login my account by number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue While i am trying to login by number it shows - Check your phone number or try another mobil...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Not applicable
  • 274 Views
  • 2 replies
  • 0 likes
  • Account
  • 274 Views
  • 2 replies
  • 0 likes