Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334662 Views
  • 890 replies
  • 105 likes
  • Account
  • 334662 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147683 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147683 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85990 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85990 Views
  • 68 replies
  • 9 likes

Premium

I bought Spotify for the family, but the app still works as a free version

  • Casual Listener
  • I bought Spotify for the family, but the app still works as a free version
  • weyselcom
  • Casual Listener
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Student discount- university not found

I wanted to sign up with the student discount, but cant find the University I'm currently attending on the list. Anyone know what to do?

  • Newbie
  • I wanted to sign up with the student discount, but cant find the University I'm currently attending on the list. Anyone know what to do?
  • seannoran
  • Newbie
  • 763 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 763 Views
  • 2 replies
  • 0 likes

Password reset problem

Hello, I simply tried to reset my password but I received no email with instructions or a link or anything. And yes, I checked my spam folder. Any help is appreciated.

  • Casual Listener
  • Hello, I simply tried to reset my password but I received no email with instructions or a link or anything. And yes, I checked my spam folder. Any help is appreciated.
  • Rokosnik
  • Casual Listener
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Forgot email address

Hi, I forgot the email address I used to register for Spotify. Is there any possible solution for my concern? Thank you.

  • Newbie
  • Hi, I forgot the email address I used to register for Spotify. Is there any possible solution for my concern? Thank you. 
  • Rokosnik
  • Casual Listener
  • 94848 Views
  • 2 replies
  • 6 likes
  • Account
  • 94848 Views
  • 2 replies
  • 6 likes

Premium but shuffle won't turn off

On Premium but shuffle won't turn off. Account was recently paused as my carrier won't auto renew so had to charge it on my credit card. After doing it, shuffle won't turn off. Shouldn't be experiencing this problem as I have already charged it on my...

  • Casual Listener
  • On Premium but shuffle won't turn off. Account was recently paused as my carrier won't auto renew so had to charge it on my credit card. After doing it, shuffle won't turn off. Shouldn't be experienc...
  • KatesHere
  • Community Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • Premium
  • 361 Views
  • 3 replies
  • 0 likes

I would like to delete my account which I made through Facebook

Apparently I made an account using my Facebook, or someone in my family did. My problem is that I do not want to have my account associated with my Facebook. Does anyone know what I can do?

  • Visitor
  •  Apparently I made an account using my Facebook, or someone in my family did. My problem is that I do not want to have my account associated with my Facebook.    Does anyone know wha...
  • kejt_
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Re authorize an app to access spotify

Hello I have accidentally revoke access to an application has spotify but I do not know how the re authorized to access Spotify. Thank you.

  • Casual Listener
  • Hello I have accidentally revoke access to an application has spotify but I do not know how the re authorized to access Spotify. Thank you.
  • 276 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 276 Views
  • 0 replies
  • 0 likes

Re autoriser une appli a acceder a spotify

Bonjour j'ai accidentelement révoquer l'accès a une application a spotify mais je ne sais pas comment la ré autorisé a Spotify.Merci.

  • Casual Listener
  • Bonjour j'ai accidentelement révoquer l'accès a une application a spotify mais je ne sais pas comment la ré autorisé a Spotify. Merci.
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Changed my e-mail in Facebook, Spotify doesn't synchronize...

I've changed my e-mail in Facebook, but Spotify doesn't automatically use my new e-mailaddress? What to do?

  • Newbie
  • I've changed my e-mail in Facebook, but Spotify doesn't automatically use my new e-mailaddress? What to do?
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

i bought premium but i cant use all details

yesterday i bought spotify premium for 9,99€. today i just wanted to hear a song 2 times but it doesnt work.. i cant skip back because it says i have to get spotify premium first.. but i have premium i can see it on the top of my screen

  • Casual Listener
  • yesterday i bought spotify premium for 9,99€. today i just wanted to hear a song 2 times but it doesnt work.. i cant skip back because it says i have to get spotify premium first.. but i have premium...
  • toman95
  • Roadie
  • 244 Views
  • 5 replies
  • 0 likes
  • 244 Views
  • 5 replies
  • 0 likes

Student Discount and PayPal

Hi, I have had premium family for a while now. Unfortunately, the rest of my family decided to cancel the subsciption.I am currently a student and would like to profit from the student discount. However, I don't have a credit card, so I would like to...

  • Newbie
  • Hi, I have had premium family for a while now. Unfortunately, the rest of my family decided to cancel the subsciption. I am currently a student and would like to profit from the student discount. Ho...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

My mom deleted my account. Can i get my music back? PLEASE I AM DESPERATE

i used her card without telling her to sign up for premium. She thought it was fraud and canceled my account.Now i cant login to my account. I know she cancled the premium. But shouldnt i still be able to login and use the free verison of spotify???I...

  • Casual Listener
  • i used her card without telling her to sign up for premium. She thought it was fraud and canceled my account. Now i cant login to my account. I know she cancled the premium. But shouldnt i still be ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

Student Discount

I'm a freshmen at WVU and it won't let me get the student discount because it's not classifying me as a student even though I am, can anyone help?

  • Newbie
  • I'm a freshmen at WVU and it won't let me get the student discount because it's not classifying me as a student even though I am, can anyone help?
  • Maxim
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Wow! Customer service locked me out of my account!

While reporting that my premium account had been hacked, the chat rep locked me out of my account without telling me they were going to do it! Unbelieveable!! Here is the transcript of our chat:-----------Info: My account has been hacked. Someone els...

  • Casual Listener
  • While reporting that my premium account had been hacked, the chat rep locked me out of my account without telling me they were going to do it! Unbelieveable!!   Here is the transcript of our c...
  • Maxim
  • Spotify Star
  • 566 Views
  • 1 replies
  • 1 likes
  • 566 Views
  • 1 replies
  • 1 likes

Unable to Log-in / Ubuntu Linux

I recently shifted to Linux as my primary OS and I've had nothing but issues trying to log-in. Everything was installed correctly, but when I attempt to log-in via Facebook (which is what my account is connected to) it tells me I'm unable to log-in d...

  • Casual Listener
  • I recently shifted to Linux as my primary OS and I've had nothing but issues trying to log-in.   Everything was installed correctly, but when I attempt to log-in via Facebook (which is what my...
  • Maggintosh
  • Newbie
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 255 Views
  • 1 replies
  • 0 likes

Downloaded Music

I have to keep downloading the music that I previously saved in my library. Why is this?

  • Newbie
  • I have to keep downloading the music that I previously saved in my library. Why is this?
  • 116 Views
  • 0 replies
  • 0 likes
  • Account
  • 116 Views
  • 0 replies
  • 0 likes

Already Premium but cant choose extreme quality

Hi ..I already join in premium account because i want to hear music in extreme quality .. but after my status become premium but when i choose extreme quality it keep ask me to join premium account ..Please help me ..Thanks ..

  • Newbie
  • Hi .. I already join in premium account because i want to hear music in extreme quality .. but after my status become premium but when i choose extreme quality it keep ask me to join premium account...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Account

I don't know my username and password, but I'd like to cancel my subscription for the account which is charging my PayPal.

  • Newbie
  • I don't know my username and password, but I'd like to cancel my subscription for the account which is charging my PayPal.
  • 66 Views
  • 0 replies
  • 0 likes
  • Account
  • 66 Views
  • 0 replies
  • 0 likes

change of email address

change of email address

  • Newbie
  • change of email address
  • toman95
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes