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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14639 Views

7 replies

11 likes

Security
  • 14639 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551843 Views

991 replies

115 likes

Account
  • 551843 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130938 Views

74 replies

12 likes

Account
Login
Premium
  • 130938 Views
  • 74 replies
  • 12 likes

I want to stop my subscription

Please cancel my subscription on Spotify. Thanks

Newbie

Please cancel my subscription on Spotify. Thanks

toman95

Roadie

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Login problems

My ios app is saying i cant use my spotyfy outside of the country (just for 14days) but i havent been outside of the country in years how can i log in again i have tried everything(Im dutch by the way)

Newbie

My ios app is saying i cant use my spotyfy outside of the country (just for 14days) but i havent been outside of the country in years how can i log in again i have tried everything (Im dutch by th...

toman95

Roadie

270 Views

1 replies

0 likes

Account
Free
Login
Security
  • 270 Views
  • 1 replies
  • 0 likes

Logged into my account on a friends laptop now can't see my own music on my phone

Now when I click login via Facebook on any of my devices it automatically logs me into his Spotify.. I need my own playlists back for my holiday next week, please let me know if this has happened to anyone else or any ideas on how to get my own profi...

Newbie

Now when I click login via Facebook on any of my devices it automatically logs me into his Spotify.. I need my own playlists back for my holiday next week, please let me know if this has happened to ...

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

How do I find out my Spotify username and password on iphone?

Hope someone can help please, my phoneone contract came with 12 months free spotify premium.My son set it up on my iphone and it works great.The problem is I am going to change phones and have no clue what my username and password are for the account...

Newbie

Hope someone can help please, my phoneone contract came with 12 months free spotify premium. My son set it up on my iphone and it works great. The problem is I am going to change phones and hav...

kejt_

Community Legend

17334 Views

1 replies

0 likes

  • 17334 Views
  • 1 replies
  • 0 likes

Deleted Playlist

I never had the possibility to syncronise my current playlists from my iphone on any other device, as for example on my laptop. After loggin-out my account, and loggin-in again, my whole Playlist disappeared. How can this happen? Where are my songs, ...

Newbie

I never had the possibility to syncronise my current playlists from my iphone on any other device, as for example on my laptop.    After loggin-out my account, and loggin-in again, my who...

kejt_

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

No puedo vincular mi cuenta a mi PSN.

La habia vinculado a una cuenta de PSN vieja pero ahora tengo una nueva y no me deja desvincular porque ya no tengo acceso a la cuenta antigua.

Newbie

La habia vinculado a una cuenta de PSN vieja pero ahora tengo una nueva y no me deja desvincular porque ya no tengo acceso a la cuenta antigua.

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

Superuser Contribution how to share all my playlist to everyone?

ic ant find the button how to share all my playsklit at once in spotify, how to share it? pls help!

Casual Listener

ic ant find the button how to share all my playsklit at once in spotify, how to share it? pls  help!

ryugekiahmad

Casual Listener

2322 Views

2 replies

1 likes

  • 2322 Views
  • 2 replies
  • 1 likes

Login fails in Web Player (Tor browser) on new device.

I am 1000% sure I have correct details. Error reports username/pass may be bad but I know that's not the case since I tried them on a couple other devices as well, where they work. I'm thinking this has something to do with using the Tor network, and...

Newbie

I am 1000% sure I have correct details. Error reports username/pass may be bad but I know that's not the case since I tried them on a couple other devices as well, where they work. I'm thinking this ...

1444 Views

0 replies

0 likes

Login
  • 1444 Views
  • 0 replies
  • 0 likes

My profile doesn't show up in searches

Hi! Until yesterday when I searched for my Facebook name on Spotify my profile showed up and I could view my public playlists. This was great for accessing your music and playing it at friends parties etc. When I search for my name now I can't find m...

Newbie

Hi!   Until yesterday when I searched for my Facebook name on Spotify my profile showed up and I could view my public playlists. This was great for accessing your music and playing it at frien...

312 Views

0 replies

1 likes

Account
Other
  • 312 Views
  • 0 replies
  • 1 likes

How do I find an account?

So I do not understand how to locate another account at all, can anybody help?

Casual Listener

So I do not understand how to locate another account at all, can anybody help?

aaguuy

Casual Listener

403 Views

4 replies

0 likes

Account
  • 403 Views
  • 4 replies
  • 0 likes

Não consigo mudar meu CEP

Faço parte do pacote família do spotify e como minha conta está vonculada com o facebook não consigo alterar meu cep mesmo clicando para alterar o perfil, o que faço ?

Newbie

Faço parte do pacote família do spotify e como minha conta está vonculada com o facebook não consigo alterar meu cep mesmo clicando para alterar o perfil, o que faço ?  

GiovanniJP

Newbie

3223 Views

9 replies

2 likes

  • 3223 Views
  • 9 replies
  • 2 likes

Modalidade de pagamento da mensalidade

Haveria outra modalidade de pagamento da mensalidade que não seja por cartāo de crédito?

Newbie

Haveria outra modalidade de pagamento da mensalidade que não seja por cartāo de crédito?

Bittencourt

Spotify Star

706 Views

3 replies

0 likes

  • 706 Views
  • 3 replies
  • 0 likes

Solved!! Computer and phone on Spotify for family

I just upgraded from premium to family, and I'm not able to listen to different songs at the same time on my home computer and my iPhone. Whenever I try to play a song on my phone, it tells me that my computer is playing something (and it is- my kids...

Casual Listener

I just upgraded from premium to family, and I'm not able to listen to different songs at the same time on my home computer and my iPhone. Whenever I try to play a song on my phone, it tells me that m...

mjv49

Newbie

4785 Views

4 replies

1 likes

Premium
  • 4785 Views
  • 4 replies
  • 1 likes

double billed every month for a year.

I am in the process of getting all of my auto pays into one account and have discovered that Spotify is billing me on the 7th and again on the 17th of each month. Who do I speak to to get this corrected?

Newbie

I am in the process of getting all of my auto pays into one account and have discovered that Spotify is billing me on the 7th and again on the 17th of each month. Who do I speak to to get this correc...

Maxim

Spotify Star

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

Hello dear Community,My Account (Username: Supelir) got hacked.I received an E-Mail something around 1 - 2 weeks ago, which says, that my E-Mail, etc. has changed. I immediatly contacted the Spotify-Support, but I didn't get any answer.Thank you very...

Newbie

Hello dear Community, My Account (Username: Supelir) got hacked. I received an E-Mail something around 1 - 2 weeks ago, which says, that my E-Mail, etc. has changed. I immediatly contacted the Spot...

meganh007

Community Legend

541 Views

1 replies

0 likes

Account
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs and Artists not loading

As title says. I had premier for a while but spotify started taking ages to load.I would scroll threw my list and artist profile pictures would not load and then the list would freeze. After maybe 15seconds it would unfreeze but no pictures.When I pi...

Newbie

As title says. I had premier for a while but spotify started taking ages to load. I would scroll threw my list and artist profile pictures would not load and then the list would freeze. After maybe ...

SergioDavid

Roadie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot enter spotify while paying Premium fee

Hello, I cannot access Spotify, and I'm currently paying the premium fee. When I try to login with email (or with forgotten password), it says I've a facebook account. If I try to access through facebook, it says credentials are incorrect. I can ente...

Newbie

Hello, I cannot access Spotify, and I'm currently paying the premium fee. When I try to login with email (or with forgotten password), it says I've a facebook account. If I try to access through face...

SergioDavid

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Temporary Error

My spotify says there is a temporary error when i try to log in with facebook, pleas help!

Newbie

My spotify says there is a temporary error when i try to log in with facebook, pleas help!

SergioDavid

Roadie

260 Views

1 replies

0 likes

Login
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot add a family memeber to premium family

My husband can't join premium as it keeps saying he lives in a different country. This is not the case- he lives in my house in the UK! No one else in the family has had this problem. This is is very frustrating. Please help!

Newbie

My husband can't join premium as it keeps saying he lives in a different country. This is not the case- he lives in my house in the UK! No one else in the family has had this problem.    ...

SergioDavid

Roadie

201 Views

1 replies

0 likes

Premium
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution My student email was deleted. is there a way to have a new email set up so i dont lose my songs?

I transferred schools and my old email was deleted. Can i recover the account and change email addresses or have the songs added to a new account?

Visitor

I transferred schools and my old email was deleted. Can i recover the account and change email addresses or have the songs added to a new account?

SergioDavid

Roadie

903 Views

1 replies

0 likes

  • 903 Views
  • 1 replies
  • 0 likes