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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 402 Views
  • 0 replies
  • 6 likes
  • Security
  • 402 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439610 Views
  • 970 replies
  • 108 likes
  • Account
  • 439610 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195237 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195237 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106824 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106824 Views
  • 70 replies
  • 11 likes

Problem mit Ländereinstellung meines Accounts.

Ich hab über einen Family Email Link im Urlaub einen neuen Spotify Account erstellt. Leider wurde dadurch mein Account in den Usa erstellt. Der meiner Frau ist in Deutschland regustriert. Nun wollte ich das Land in meinen Account einstellungen Ändern...

  • Newbie
  • Ich hab über einen Family Email Link im Urlaub einen neuen Spotify Account erstellt. Leider wurde dadurch mein Account in den Usa erstellt. Der meiner Frau ist in Deutschland regustriert. Nun wollte ...
  • Jhelena
  • Newbie
  • 1328 Views
  • 2 replies
  • 0 likes
  • 1328 Views
  • 2 replies
  • 0 likes

HELP HELP HELP

I really need help!Last week I was €0,24 short on my bank account (didd't know that) so the payment failed.Now spotify shut down my account !I can not login anymore... and if I go to the site and click on the premium button the site gives me a 404 er...

  • Newbie
  • I really need help! Last week I was €0,24 short on my bank account (didd't know that🙄) so the payment failed. Now spotify shut down my account ! I can not login anymore... and if I go to the si...
  • justinewin_
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 164 Views
  • 1 replies
  • 0 likes

Strange e-mails

Hi! Nu mother recive emails from somebody says to be spotify. In the email is a link and a message that tells her that she still not activate premium for 9kr. She have Spotify premium family. These e-mail is coming all the time, same email several ti...

  • Newbie
  • Hi! Nu mother recive emails from somebody says to be spotify. In the email is a link and a message that tells her that she still not activate premium for 9kr. She have Spotify premium family. These e...
  • justinewin_
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 272 Views
  • 1 replies
  • 0 likes

Account hacked

Someone has been accessing my account from a phone and a desktop. It keeps interrupting my music. How do I get rid of them?

  • Newbie
  • Someone has been accessing my account from a phone and a desktop. It keeps interrupting my music. How do I get rid of them?
  • gryffyn
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
  • 283 Views
  • 1 replies
  • 0 likes

How to block/ban someone?

@doleviru This guy has just been spamming the music chat. Its getting annoying. Is there a way to block him so I don't have to see the spam?

  • Roadie
  • @doleviru  This guy has just been spamming the music chat. Its getting annoying. Is there a way to block him so I don't have to see the spam?
  • raginus
  • Newbie
  • 1754 Views
  • 2 replies
  • 1 likes
  • Alternative
  • 1754 Views
  • 2 replies
  • 1 likes

SEO on my playlist title isn't working

Hey All, Thanks for solving my last topic but still stuck with one problem.When you serach on the search results on spotify on my title i'm not popping up or really low. i have a 180k followers playlist and playlist with 2k followers are above me in ...

  • Visitor
  • Hey All,   Thanks for solving my last topic but still stuck with one problem. When you serach on the search results on spotify on my title i'm not popping up or really low. i have a 180k foll...
  • Maxim
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! Premium doesn't work on mobile/iOS

I just upgraded my account back to premium. I did this on my computer. Now when I start up the app on my iphone the account shows that I have premium but still I cannot skip songs or play playlists in order (just random). When I try to skip songs few...

  • Casual Listener
  • I just upgraded my account back to premium. I did this on my computer. Now when I start up the app on my iphone the account shows that I have premium but still I cannot skip songs or play playlists i...
  • kuusite
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Schülerrabatt

Ist es möglich Rabatt zu erhalten wenn man Schüler ist ? Immerhin gibt es ja den Studentenrabatt - gilt dieser auch für Schüler ? Klar es heißt Studenrabatt weil er für Studenten gemacht ist jedoch wollte ich trotzdem fragen .

  • Newbie
  • Ist es möglich Rabatt zu erhalten wenn man Schüler ist ? Immerhin gibt es ja den Studentenrabatt - gilt dieser auch für Schüler ? Klar es heißt Studenrabatt weil er für Studenten gemacht ist jedoch w...
  • Maxim
  • Spotify Star
  • 60940 Views
  • 5 replies
  • 7 likes
  • Premium
  • 60940 Views
  • 5 replies
  • 7 likes

Need Help - PS4 Account Issue

So I have a huge problem with being unable to use my PS4 account with my Spotify account that has Premium on it. The problem is I linked it to a PS4 at my Dad's house and now that I don't live with him anymore it is impossible to physically go onto t...

  • Newbie
  • So I have a huge problem with being unable to use my PS4 account with my Spotify account that has Premium on it. The problem is I linked it to a PS4 at my Dad's house and now that I don't live with h...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Two emails, can't connect to Facebook

I have been using Spotify with an email that is different from my Facebook, and now it won't let me connect to Facebook. I'd really like to keep all of my playlists and everything, but be connected to Facebook.

  • Newbie
  • I have been using Spotify with an email that is different from my Facebook, and now it won't let me connect to Facebook. I'd really like to keep all of my playlists and everything, but be connected t...
  • Donaldjolley
  • Newbie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Conta comprometida

Olá, Hoje ao abrir o Spotify descobri que minha conta tinha sido invadida. Alguém além de deletar minha playlists (já consegui recuperar), colocar playlists novas mudou meu plano de cobrança de estudante para o plano familiar e enviou um convite. E n...

  • Casual Listener
  • Olá,   Hoje ao abrir o Spotify descobri que minha conta tinha sido invadida. Alguém além de deletar minha playlists (já consegui recuperar), colocar playlists novas mudou meu plano de cobrança...
  • Bittencourt
  • Spotify Star
  • 370 Views
  • 3 replies
  • 0 likes
  • Security
  • 370 Views
  • 3 replies
  • 0 likes

Unable to Login

Its was syncd to **bleep**ing facebook, they decided to be assholes and ask for account verification, after it was sent it has taken them more then 6 months to reactivate my account, so I cant listen to my Spotify anymore! Im soooo pissed

  • Casual Listener
  • Its was syncd to **bleep**ing facebook, they decided to be assholes and ask for account verification, after it was sent it has taken them more then 6 months to reactivate my account, so I cant listen...
  • Rebelmex
  • Casual Listener
  • 493 Views
  • 3 replies
  • 0 likes
  • Login
  • 493 Views
  • 3 replies
  • 0 likes

Help with account urgent

Recently My account or celestial ghosts was hacked by another user seeking to abuse my premium, they changed my email address and password so I cannot feel safe using premium again and I cannot change my details. I have cancelled my premium and wish ...

  • Regular
  • Recently My account or celestial ghosts was hacked by another user seeking to abuse my premium, they changed my email address and password so I cannot feel safe using premium again and I cannot chang...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 181 Views
  • 1 replies
  • 0 likes

Hacked Spotify account

Hey,My spotify has been hacked!Username was ****** & the mail i used was *******@hotmail.com, and i got invited to premium from ****** to this following email: *******@hotmail.com.Please help!!! Need my account asap as im going on a roadtrip with fri...

  • Newbie
  • Hey, My spotify has been hacked! Username was ****** & the mail i used was *******@hotmail.com, and i got invited to premium from ****** to this following email: *******@hotmail.com. Pleas...
  • osornios
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

cant login mobile

Hey guys, i try to log in about the mobile app but he said " wrong password!" I changed it 2 times but it isnt working... any ideas?

  • Newbie
  • Hey guys, i try to log in about the mobile app but he said " wrong password!" I changed it 2 times but it isnt working... any ideas?
  • osornios
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Cant log in overseas

I am a premium account holder, it it won't let me log in whilst overseas. It just comes up with abroad? Tell us where you are. I have done that and still nothing

  • Newbie
  • I am a premium account holder, it it won't let me log in whilst overseas. It just comes up with abroad? Tell us where you are. I have done that and still nothing
  • osornios
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Pin unreadabel

Hi my pincode of premium card is unreadabel when i scratch it off can somebody help

  • Visitor
  • Hi my pincode of premium card is unreadabel when i scratch it off can somebody help
  • osornios
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
  • 124 Views
  • 1 replies
  • 0 likes

Charged for account not in use

I've been locked out of my account for over a month and still being charged. When I click the reset password link it doesn't send any link to my CORRECT email address.

  • Newbie
  • I've been locked out of my account for over a month and still being charged. When I click the reset password link it doesn't send any link to my CORRECT email address.
  • osornios
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Cannot login to Premium account

Hi, I bought the deal with 3 months Premium Spotify. I am still getting ads. When I try to login to my account, I get the message that the username is not valid. I have copied it from the invoice so it should be fine. Order number: 604148839483077 No...

  • Newbie
  • Hi,   I bought the deal with 3 months Premium Spotify. I am still getting ads.   When I try to login to my account, I get the message that the username is not valid. I have copied it fr...
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Cant find mu account

I logged out from My Spotify and when I logged out my playlist where gone.I think it the account was connected to my Facebook . How do I get my playlist back?

  • Newbie
  • I logged out from My Spotify and when I logged out my playlist where gone. I think it the account was connected to my Facebook . How do I get my playlist back?
  • osornios
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes